4/5 Nicky H. 2 years ago on Google
Friendly
staff,
clean
rooms
and
communal
areas.
Rooms
were
functional
with
comfortable
beds,
although
many
of
us
thought
the
pillows
were
strange
and
not
great.
My
shower
base
had
cracks
in
it
but
nothing
I
could
cut
my
feet
on,
and
it
appeared
clean.
There
was
a
safe
in
the
room,
glasses
and
a
bottle
of
still
water,
which
was
replaced
daily
(no
fridge
or
ice
bucket).
There
were
lots
of
coat
hangers,
a
TV,
large
mirrors,
hair
dryer,
liquid
soap
and
body
lotion
next
to
the
sink
(and
shaving/make
up
mirror
with
socket
for
shaver)
as
well
as
shower
gel
(all
large,
wall-mounted
squeezy
bottles
not
little
ones).
You
could
open
the
door
in
the
room
to
let
in
air
(there
were
railings
for
safety)
but
the
view
was
not
great
(just
nearby
warehouse
type
buildings
and
a
crane
for
construction).
I
found
the
room
a
little
too
hot,
even
with
the
heating
(radiator)
off
so
opened
the
door
for
a
while
each
night,
but
closed
at
night
as
I'm
a
light
sleeper
and
the
rain
would
keep
me
awake!
The
rooms
were
locked
with
a
key,
not
a
key
card,
and
needed
locking
from
outside
or
inside,
as
the
door
did
not
automatically
lock
on
shutting,
unlike
many
hotels,
so
be
careful
to
lock
each
time
and
do
not
leave
your
key
in
the
lock
on
the
outside!
There
was
no
kettle,
but
when
I
asked
if
I
could
have
one
to
make
a
cup
of
tea,
it
was
brought
to
my
room
with
sugar,
UHT
milk
capsules
and
tea
bags
(no
charge)
within
a
few
minutes.
I
found
my
phone
charger
did
not
fit
into
my
German
plug
adapter,
so
was
charging
it
through
my
laptop,
but
one
evening
I
left
my
work
laptop
at
work
as
we
going
straight
from
work
on
a
walking
tour
and
then
onto
a
meal.
So,
I
requested
an
alarm
call
(provided
on
time
and
at
no
cost)
but
was
then
offered
a
German
plug
with
different
phone
charging
cables
to
see
which
worked
by
the
night
porter
when
I
explained
why
I
needed
the
alarm
call.
He
was
one
of
the
most
friendly
and
helpful
night
porters
I
have
ever
encountered
and
his
English
made
communication
a
breeze.
Service
at
the
desk
and
in
the
hotel
bar
was
brilliant.
Everyone
spoke
English
well,
the
only
slight
downside
was
the
chaotic
breakfasts,
which
could
be
sign-posted
better,
with
more
information
about
whether
you
sit
down
or
wait
to
be
seated...
many
of
us
were
confused
the
first
morning,
but
then
realised
you
just
grabbed
a
table
and
they'd
find
you
for
your
room
number
during
your
breakfast.
The
buffet
breakfast,
which
you
helped
yourself
too,
included
cereals,
full
English,
many
bread
rolls
including
gluten
free
(bread
to
slice
and
large
dough
pretzels)
cheeses,
eggs
(boiled
and
scrambled),
smoked
salmon
slices,
a
mixture
of
cold
meats,
a
fruit
bowl,
a
mixture
of
teas
(strong
coffee
and
milk
was
in
each
table),
various
fruit
juices
(and
a
green
detox
juice
which
I
didn't
try)
and
lots
of
other
options.
It
appeared
there
was
something
for
everyone,
but
you
had
to
cross
the
outside
courtyard
to
get
there!
Likewise
to
get
to
the
bar
or
Italian
restaurant
in
the
evening.
The
hotel
consisted
of
a
few
different
buildings,
within
walking
distance
of
an
Aldi
store
and
a
great
kebab
shop
if
you
did
not
fancy
the
restaurant
on
site
or
one
of
those
nearby.
Free
WiFi
was
provided
and
worked
well.
I
would
stay
here
again
for
work,
although
it
is
about
40
or
50
minutes
drive
from
Frankfurt
Airport
and
about
40
minutes
to
Heidelberg
Town,
so
the
location
may
not
work
for
all.