1/5 Lee B. 1 year ago on Google
Wow,
how
this
nice
pub
has
gone
down
hill.
It
used
to
be
a
regular
pit
stop
back
in
the
00
and
10's.
Recently
went
with
a
party
on
9
for
a
birthday
meal
and
it
was
one
of
the
worst
experiences
I've
had
at
a
pub
in
the
last
5
years.
Booked
table
not
ready,
we
had
to
put
tables
and
move
chairs
ourselves.
Missing
cutlery
on
the
table.
No
mixed
grill
on
the
menu
any
more.
4
out
of
the
9
food
orders
arrived
wrong
(two
miss
cooked
meats,
one
missing
gravy
boat,
one
missing
hunters
upgrade).
Onion
rings
missing
across
all
meals,
said
they
had
no
onion
rings
(either
get
your
stock
correct
or
there's
a
Farmfoods
a
short
distance
on
Oak
Tree
Lane,
go
buy
a
few
bags...
It's
not
rocket
science).
Two
steaks
were
incorrectly
cooked,
and
one
ended
up
being
full
of
fat
and
gristle
so
had
to
be
returned.
This
meant
we
had
one
member
of
the
party
sat
there
watching
the
others
eat.
By
the
time
the
replacement
arrived
everyone
else
had
finished.
It
really
soured
the
birthday
vibe
and
it
made
us
feel
quite
awkward.
Some
of
the
items
are
minor
and
I
would
have
not
even
mentioned
them
if
they
were
isolated...
but
together
they
add
up
to
major
failings,
and
it
did
put
a
downer
on
what
was
meant
to
be
a
nice
family
birthday
meal.
No
apologies
for
the
mistakes,
no
offer
of
reparations
for
the
missing
items
or
mistakes.
There
seems
little
attention
to
detail,
and
getting
food
orders
so
wrong
is
a
major
failing.
I
guess
it's
a
top
down
management
issue,
Greene
King
you
need
to
do
better.
On
the
surface,
based
on
my
last
experience
this
pub
appears
as
now
very
poor
and
makes
the
brand
look
bad.
Get
it
sorted.
My
advice
would
be
avoid
this
place,
try
somewhere
else.
**edit
for
response**
Thanks
for
the
reply.
Let
me
respond
to
your
comments.
I
understand
the
menu
might
be
out
of
the
Oak
Trees
control,
the
lack
of
mixed
grill
was
aimed
at
Greene
King
and
their
menu
choices,
not
aimed
at
the
Oak
Tree
directly.
A
mixed
grill
is
a
pub
staple
dish
and
poor
it
is
not
included.
I
see
the
excuse
of
allergies
as
the
reason
not
buy
products
elsewhere
as
weak
(but
I
understand
it
might
be
a
Greene
King
directive
and
out
of
your
control).
I
am
sure
the
onion
rings
you
serve
contain
no
more
of
the
FSA
regulated
14
allergens
you
are
legally
required
to
inform
customers
of,
than
the
labelled
Farmfoods
onion
rings,
but
that
aside...
it
is
within
your
control
to
make
sure
you
have
enough
of
an
ingredient
that
MANY
of
your
dish's
require?
And
at
the
least,
should
one
of
your
dishes
be
incomplete
due
to
lack
of
ingredients
maybe
offer
to
discount
that
dish
by
a
proportionate
amount
or
offer
a
different
side,
I
would
have
been
more
than
happy
with
some
garlic
mushrooms
or
chicken
wings
instead
of
the
missing
onion
rings.
Your
waiting
staff
did
apologise
numerous
times
on
the
night,
but
when
you
have
heard
sorry
many
times,
it
just
feels
like
a
hollow
platitude,
almost
like
they
are
used
to
say
it
and
its
on
autopilot,
one
mistake
is
sorry,
four+
mistakes
is
incompetence.
Is
it
acceptable
to
have
so
many
mistakes
and
your
staff
not
to
inform
the
management
on
the
night,
even
if
just
to
let
them
know
they
had
major
issues
with
service
tonight
with
a
customer?
If
the
manager
on
the
night
popped
over
and
apologised,
maybe
offered
some
free
deserts
or
drinks
for
the
mistakes
and
say
they
will
do
better
next
time,
this
would
not
only
have
made
our
birthday
party
less
disappointing,
but
it
would
have
been
a
much
different
review,
one
that
showed
there
were
issues,
but
the
management
were
on
the
ball,
awesome
and
sorted
it
out.
You
are
in
the
hospitality
trade
after
all...
maybe
try
to
be
more
proactive
and
do
better
when
the
mistakes
and
problems
are
occurring,
instead
of
trying
to
firefight
when
you
happen
to
get
a
less
than
glowing
review?
I
am
happy
to
discuss
this
with
you
as
I
know
you
need
to
know
where
something
went
wrong
so
to
stop
it
from
happening
again.
If
you
are
interested,
please
edit
your
reply
and
let
me
know
who
you
are,
"response
from
the
owner"
on
a
Google
review
reply
doesn't
help
much
when
I
am
trying
to
get
in
contact
with
a
specific
person.
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