1/5 Johann Q. 6 months ago on Google
Beware
while
booking
this
property
and
read
the
fine
print
carefully
before
you
make
your
reservation
payment.
We
were
looking
to
book
a
room
at
this
property
with
breakfast
for
4
adults
which
their
site
clearly
allowed
but
in
a
very
strategically
hidden
tab
to
fine
print
it
said
2
additional
guests
will
be
charged
$35
each
for
breakfast.
We
decided
to
connect
with
the
reservations
team
to
get
clarity
on
what
would
be
the
additional
charges
for
2
extra
guests.
One
person
Joan
by
name
replied
saying
they
allow
only
3
people
per
room
at
first
but
when
we
let
him
know
that
their
site
says
it
allows
4,
he
said
that
should
be
okay
in
that
case.
Secondly,
on
enquiring
he
said
breakfast
is
included
only
for
2
people
and
the
additional
2
will
have
to
pay
$35
each.
We
were
still
okay
with
that
since
we
did
read
that
in
the
fine
print.
Just
to
be
clear
so
there
are
no
confusions
during
check-in
we
specifically
made
it
a
point
to
ask
him
if
the
$35
per
person
was
it
or
if
there
would
be
any
other
additional
charges.
He
then
replied
back
saying
out
of
4
guests,
2
guests
will
be
charged
an
additional
$30
each
for
occupancy.
During
booking
the
site
clearly
allows
4
adults
in
the
room
with
no
additional
charges
for
2
extra
guests
whatsoever
mentioned
in
the
booking
quote.
So
to
sum
up,
an
additional
$65
per
person
would
be
charged
at
check-in.
This
was
not
even
mentioned
in
their
fine
print
and
it
looks
like
there
is
lack
of
coordination
between
the
web
reservations
and
desk
reservations
teams.
Or
there
can
be
something
shady
in
their
policies.
If
we
hadn't
to
clarify,
we
would
be
surprised
and
shocked
to
know
that
we
would
have
to
pay
an
additional
$130
at
the
time
of
check-in.
We
expressed
our
disappointment
and
told
Joan
that
we
would
like
to
refrain
from
booking
the
property
due
to
this
shady
behaviour
and
thought
we'd
express
our
disappointment
to
the
team
before
writing
a
review.
We
received
another
mail
from
the
manager
Mr.
Andre
apologising
and
said
he
would
personally
call
to
make
this
right
but
it's
been
over
a
week,
we
haven't
received
any
further
communication
from
their
end.
All
in
all,
I
must
say
the
property
may
look
great
and
offer
good
rooms
but
beware
of
their
hidden
policies
and
charges
before
booking.
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