1/5 Fazel H. 1 year ago on Google
Was
here
for
3
nights
since
last
Friday
with
about
30
avid
global
travellers.
We
pre-booked
about
15
rooms.
Most
Poor
Service.
Incompetent
staff.
Incorrect
rooms
were
allocated
even
after
we
had
confirmations.
Management
&
staff
could
not
assist
in
accommodating
us
in
our
correct
rooms,
as
were
pre-booked.
We
were
told
none
that
we
pre-booked
were
available.
Nobody
could
tell
us
where
or
to
whom
our
pre-booked
rooms
had
been
allocated
to.
No
GM
was
available
to
resolve
our
issue.
They
are
very
expensive
as
compared
to
many
other
more
prestigious,
service
oriented
Hotels.
One
can
get
better,
proper
5
start
hotels
in
the
best
locations
of
Maputo
with
exceptional
5
star
services
for
less
than
1/2
Afrin's
price.
Meals
were
terrible.
No
top
ups
for
breakfast
if
you
aren't
in
by
8am.
No
AC's
in
corridors.
Extremely
hot
from
room
to
elevators.
Only
1
little
bottle
of
Body
Wash
&
1x
Shampoo
per
room
per
day
even
though
2
adults
are
in
a
room.
No
more
than
2
sachets
of
coffee,
cremora
&
sugar
per
day.
We
were
told
by
Management
that
it's
their
rule.
Room
key
cards
need
to
be
reprogrammed
up
to
3x
daily.
Staff
and
Management
don't
understand
what
Sevice
is
about.
Most
cannot
speak
nor
understand
English,
even
though
this
is
a
requirement
for
all
5
star
hotels
globally.
Requests
to
House
keeping
services
or
Reception
takes
many
repeat
calls
to
them
and
up
to
3
hours
to
resolve
or
to
provide
the
requested
services.
Iron
and
ironing
board
is
ancient
and
in
terrible
conditions.
For
anyone
that
has
travelled
globally,
they
would
know
that
this
hotel
is
far
from
5
stars.
Nothing
is
inkeeping
with
5
star
standards,
as
the
avid
traveller
would
know
and
tell
you.
This
place
shouldn't
even
be
graded
at
1
star.
It's
OK
for
those
that
haven't
travelled
before
(first
time
travellers)
and
for
those
that
don't
know
better
what
hotel
gradings
are
about
and
how
to
Judge
the
same!
It
would
impress
those
that
haven't
travelled
before.
Wouldn't
stay
at
this
dysfunctional
place
again!
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