1/5 Rebecca W. 1 year ago on Google
I
have
been
to
Olivia
Valere
a
few
times
over
the
years
and
yesterday
was
by
far
the
worst
experience
i
have
ever
had
there.
I
took
my
partner
for
the
first
time
for
his
birthday
and
it
was
not
the
evening
I
had
hoped
for.
Ahead
of
arriving
for
the
dinner
I
asked
for
a
bottle
of
champagne
at
the
table
and
a
birthday
cake,
neither
of
which
were
provided.
We
were
seated
at
a
table
in
the
back
corner
by
the
wood
fire
oven
and
were
ignored
for
the
first
90
minutes.
Our
table
was
positioned
over
a
drain
which
constantly
smelt
like
the
toilets.
After
90
minutes
we
managed
to
find
a
waiter
who
said
“this
wasn’t
his
table”
but
reluctantly
took
our
drinks
order.
They
then
brought
us
the
wrong
drinks
and
the
wrong
starters.
We
complained
about
the
service
to
our
waitress
Naica
who
is
probably
one
of
the
rudest
people
I
have
ever
met,
she
immediately
argued,
showed
no
empathy
and
did
not
apologise
and
so
we
asked
that
she
passed
the
complaint
on
to
the
manager
(with
long
hair
in
a
bun).
This
happened
three
times,
the
manager
did
not
bother
to
come
and
speak
to
us
and
it
wasn’t
until
we
came
to
pay
the
bill
and
there
was
an
issue
that
he
immediately
appeared.
The
manager
was
also
rude,
suggested
that
everybody
was
else
was
having
a
good
time
so
it
must
just
be
us
again
there
was
no
apology
and
he
said
no
matter
what
the
issue
was
with
the
food
or
the
service,
there
is
€150
minimum
spend
per
person.
The
hostess
on
the
front
door
did
take
the
time
to
speak
to
us,
apologised
and
offered
us
a
complimentary
drink
on
the
house.
Which
was
then
subsequently
added
to
the
bill
along
with
the
service
charge.
You
pay
service
charge
for
good
service
which
we
did
not
have
at
all.
When
we
eventually
went
to
find
a
waitress
to
take
our
main
order
again
we
got
given
the
wrong
food.
When
it
came
the
fillet
steak
was
nice
but
the
vegetables
were
cold.
The
cod
was
over
cooked
and
you
could
tell
it
had
been
sat
under
a
light
keeping
it
warm
as
it
had
gone
crispy
and
was
over
cooked.
When
we
explained
the
situation
with
the
bill
(referencing
the
service
charge
and
the
offer
of
complimentary
drinks)
we
had
three
waitresses
stood
at
our
table
arguing
in
front
of
us.
They
spoke
in
Spanish
and
called
us
unreasonable
and
dramatic.
They
looked
shocked
when
I
turned
to
them
and,
in
Spanish,
explained
I
can
understand
every
word
they
were
saying.
No
body
apologised
to
us
for
these
series
of
events.
I
appreciate
there
is
a
minimum
spend
of
€150
pp
but
I
don’t
agree
having
to
pay
this
when
we
were
treated
so
badly
and
the
food
and
experience
was
beyond
awful.
It
got
so
uncomfortable
that
I
said
to
the
manager
on
multiple
occasions
that
I
was
going
to
walk
out
but
at
22:30
on
my
partners
birthday
we
couldn’t
find
anywhere
else
that
would
serve
us.
I
asked
the
manager
what
would
happen
if
we
just
walked
out
and
left
without
paying
and
his
answer
was
that
is
why
we
have
security.
As
a
decency
we
should
have
been
given
the
meal
complimentary
or
even
invites
into
the
nightclub
for
a
drink
but
nothing.
It
was
absolutely
terrible
start
to
finish.
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