I went to emergency for severe pain that I had been enduring for two days.. I had asked four times for pain killers, they responded with someone will be with you shortly… 6 hours later I received some treatment… during the time leading up to this 6 hours I was never checked on, I was provided with no updates… During the total of 10 hours stay at the hospital I was not offered or received any food or water as well.. when I was being discharged I spoke to the lady at the desk to let her know I was leaving and she just starred at me when I said hello and responded with “yes?” I can barely walk and cannot drive, when I tried to get medication the lifts were not working and the chemist was up the other end of the building… Conclusion to my experience at Prince of wales? By far the worst experience I have ever had in a hospital… staff were not friendly, some were even rude, there was no professional courtesy or concern being shown.. my issue wasn’t even resolved… I’m sorry but this simply isn't good enough.. I understand that hospital can be hectic and they can be understaffed but when you see piles of staff walking around have a good old chat and a coffee it doesn’t feel like the are that under the pump… Definitely don’t recommend this dump of a hospital…

Rude staff, won’t listen to what you have to say. No care factor or urgency. I fainted and they totally dismissed me, cut me off mid sentence. Receptionist yelled out at 1:30am that they are trying their best and for everyone to be nice to the doctors. Fair enough but the wait isn’t worth it if the staff are rude.

Recently had a medical emergency on Christmas boxing day (4 hour ordeal), super thankful to Dr Davis for his help. He was explained each step of the process, the cause, treatment. He also provided a very detailed treatment plan, and discharge letter for follow up treatment with the GP. The Nurses were also super nice. Thank you !

I’ve found the staff at Prince Of Wales Hospital very helpful and professional particularly the Eye Hospital unit where we have been coming here for many years. We are blessed to have a world class health system that does not cost you $$$ for every visit. Thank You Dr Downey and staff

I came into the emergency department at 12:30am on Saturday 17 May as my partner had a deteriorating mental health condition. The triage nurse was extremely dismissive of her condition which exacerbated the situation as a result. Whilst I understand that engaging with an individual whose mental health has deteriorated can be challenging, I'm extremely disappointed in the handling of the situation. I observed that there was no empathy or a desire to understand the situation from the triage nurse. This is concerning given that the triage nurse was one the first points of contact for my partner and a hospital. Notwithstanding, I'm extremely thankful and appreciative of the Mental Health team at the hospital for their patience and understanding of my partners situation. You all turned a negative situation to a positive one and really took your time to assist my partner.

I presented myself with a shortness of breath, wheezing and gasping for air. There were only 3 patients already in the waiting room. I was triaged straight through and seen by a physician. Chest X-rays were taken, I went in as a private patient and had my own room in the essdu? Unit. Then transferred to my own room on the respiratory ward. The nurses were prompt in attending to me and professional, except that on Irish nurse who knocked over the oxygen tank, kicked the holder for it across the room and left it there and told me to try not to cough when she was in the room. (I had asthma and pneumonia). Everyone else was great and I was well pleased with my visit. Showed how poor Albury Base hospital is in comparison.

Hospitals are massive abuse of power anyway but this is one of the worst ive been to. The wait time was understandable given the corona virus situation but the staff where blatently rude, condescending and spoke to you as if you were stupid. Was shocked at the amount of eyerolls i got. Im extremely respectful to nurses too as I have complete respect for them yet these guys just had so much attitude.

Friday early morning: The triage nurses were worthless. I witnessed the triage nurse, Tori, and her colleagues abuse patients seeking help. She called security on a gentleman from America who said he saw a doctor and politely asked where the medicine he was promised was four hours later who politely asked where it was three times over four hours. She should be investigated. She claimed the hospital has a zero tolerance policy and he was abusive. SHE WAS UNPROFESSIONAL AND ABUSIVE. The hospital needs to investigate how many times she has pulled this on patients. She is the problem. She is putting patient's mental and physical health in danger. There were other patients she was rude to, dismissed and I even saw her laugh at one. Security, a 300 pound obese tan skinned man, told the American he was not speaking to someone who worked at the hospital, which he was, and then threatened the American that he will be thrown out of the hospital if he continues. The American said get away from me and get your boss and called the hospital. Security ran and Tori said the American was recording (he showed his phone to Tania and said it was just another example of Tori lying to abuse the patient) and reported the patient. Another patient confirmed to Tania that the staff was the problem. I wanted to speak to Tania but she left the waiting room. I will never take anyone to this hospital or return. How dare you allow your staff to abuse people and use such horrific lies and tactics to not help people.

ER in Prince of Wales took 6 hrs to see a doctor. Think.again before you wish to come here for emergency. They are very efficient on collecting the upfront payment. That’s for sure.

My mother in law had a brain tumour removed here recently. The operation went well but we had the most awful experience with appointments at the outpatients adult department section A. Wrong dates and times were given on 2 different occasions and then blaming us for their mistake. I feel that it is the same person making all the mistakes and management needs to figure out who as they definitely need a lot more training.

After explaining my situation to the nurse, she proceeded to take my blood for a blood test. However, the doctor later informed me that a blood test was unnecessary. While waiting for the doctor, I overheard the nurse discussing my situation and making derogatory remarks. Their voices were loud enough for everyone in the room to hear. Additionally, I had to wait for 2 hours in the emergency room. I am extremely dissatisfied with this experience and have no intention of returning.

The best hospital . The staff on the oncology ward 4th floor are all amazing ! They are caring and helpful and all show so much love to all patients and visitors . My brother in law Michael was very sick and after 4 weeks he past away peacefully . All the nurses and doctors showed so much love and care to him and helped us all with the grieving process . Amazing !! Thank you everyone specially Grace who was a beautiful young nurse that cared for him until the end !

Outstanding! The Cardiology unit, all Doctors & Nurses are terrific. Phenomenal care & attention. Certainly worth whatever taxes we pay for it.

Rudest COVID testing clinic I have been to. A bunch of rude Russian staff at the COVID Clinic who don't even say hello. Must be hard to find good staff if they are scraping the bottom of the barrel finding these ones.

World class hospital. We are so lucky to be admitted into the Prince Of Wales Hospital. All the Drs, Nurses, Specialists etc.. should get the highest salary before any professions. Because they saved our life. They worked extremely hard, they risks theirs lives to save us. Where are you the Health Minister? Wouldn't you like to be coming out of hospital alive? Please help all the front lines workers to help us. They needed financial help as much as we needed them to save our lives.

Worst experience ever. I had my nose bleeding for an hour and I went to the prince of wales hospital, emergency department. I paid $312 in the reception. They told me wait for a while but I waited for 2 hour long and my nose even stop bleeding by that time. Better should have seen to GP instead of paying expensive emergency charges. They don’t care about the urgency of patients health.

I called them for an emergency as I gave birth 2 weeks ago and am in a lot of pain. The staff who picked up the phone couldn't care less, refused to transfer my call to the ER and literally hung up on me. I ve never experienced such a rude response from a hospital staff and will never set foot into this place.

Dr. George who was in charge in the emergency department on 2nd of May for the Night Shift 2023 had intentionally made for my mother Claire four stokes , he put her on the heart monitor and that’s all what he did the monitor showed Atrial Fibrillation, high pulse and high blood pressure. Dr George promised me to do MRI as soon as possible ,but MRI was done after 3 days of her admission and meanwhile dr. George refused to give her any medication by injection to take off Atrial Fibrillation which in turn make blood clots and the high blood pressure medication off course I did not ask him to give her Eliqis (anticoagulant) until the result of MRI , and meanwhile blood clot was produced because she was on continuous atrial Fibrillation , by the way, the international medical protocol for stroke management is MRI to be done immediately when the patient is admitted to the emergency department but what happened my mother was intentionally harmed, oh ! , I am speechless , and I will let the public to give the right judgment for this incident !!!!!

A friend was rushed to the hospital and they have private health insurance. The hospital staff pressured them to use their private health insurance to pay their hospital bills rather than Medicare. Plus, the hospital administrator said that the hospital would pay their excess. This is WRONG. When you go to a public hospital as a private patient there is no excess. What a rort! Don't use your private health insurance for public hospitals. That's why your premiums are going up. It's the Government's responsibility to fund hospitals from our taxes not to give our money to the Ukraine.

My grandma was admitted here and the doctors kept delaying her dialysis for months when she was last stage kidney disease until she was at her worst condition and we had to take her to the emergency department. Due to neglect and trying to prevent her condition from becoming worse, they only take action when one is on the verge of death despite if one suffers from pain. The amount of gaslighting when trying to express our concerns…. They don’t take immediate action to prevent at an early stage. I can go on and on but honestly there’s nothing to expect from public healthcare. Nurses were polite and well trained though.

Went into ER because I was having severe stomach pains. They got me in quickly, scanned me up. Put me on pain meds. The initial nurses were lovely but when they put me into my own overnight room the older nurse was just rude and told me to stop whining. Gastroenterologist came in later that morning and told me it was because of my diet, dismissed me and cut me off the pain meds I actually really probably needed… they didnt bother to do further testing. Fast forward 3 days and I get test results back from a GP because I didn’t trust the hospital with the diagnosis. Low and behold… a pretty serious condition, potentially life threatening if left untreated was found. Moral of the story, get a second opinion, even a third opinion from another medical professional because i was assured that the gastroenterologist was at the top of his field… nice work sir, let the team down.

A big shout out to the doctors and nurses at Dickinson south building level 2. Your care is elite. Your all angels that deserve amazing lives. May God bless all of you Doctors, Nurses and health care professionals.

Highly efficient and I was helped by two amazing doctors, Ellen and Charlotte who stitched me up and brought me water. What you guys do is to be admired, big up Prince Of Wales :)

Not a very good experience. My bf waited in the ER from 3pm, got asked to come in and have a seat at 8pm and was given a specimen cup waited until 10pm before knowing what’s going on. Nurses just chatting not even letting patients know how long of a wait it is or explaining. Wasted so much time.

My sister has just passed away. It is too late and we are very disappointed with how this situation was handled. We kept contact through email and phone, asking permissions for a visit, and we understand that NSW on lock down, however we were told that if the situation is getting worse for my sister, they can make an exemption to visit just for a few minutes. But as of this morning, the hospital have called and stated that this is her last moments, we still cant even visit her. Under the pretense that i might spread Covid to her due to having just arrived 10 days ago from overseas and on hotel quarantine (although we were checked 3 times in preparation that the hospital might let us visit, and we have never contracted the Virus and we are FULLY VACCINATED), We were given hope everyday that they might let us visit if the situation kept getting worse. It is such a shame on how this situation was handled especially for our grieving parents.

Worst emergency have ever experienced. After 2 hours waiting wast told average waiting hours will be 5 hours. I paid $300 because I have private insurance. Since, was hard to wait with my swollen ankle for 5 hours-asked for refund to go to another hospital tomorrow morning. But a front desk lady yelled at me via microphone that she can’t return and also she will charge more for blood test and xray. I knew about the cost and I didn’t ask her to explain about blood test or xray cost. It wasn’t about money but it was soo rude yelling at me on front of many ppl.

Amazing doctors, midwives and maternity suites. My partner and I stayed for 5 days after giving birth. Exceptional 24/7 care, pain relief provided when needed, clean and serviced rooms, good food and comfy bed for my partner. Highly recommend Prince of Wales Private.

My complaint is for Dr Ooi and team. I emailed a form to be filled out at the beginning of Dec 2021 which needed it by the 17th Dec 21. I didnt go into the hospital due to the Covid . All i needed if Dr Ooi can fill the form out or not, with many emails and phone calls I actually got nowhere. A simple phone call by yourself or your secretaries that dont seem to communicate with each other. Thanks for nothing. On the 26th Feb 2022 my husband had an appt to see Dr Ooi we received a call that he wouldnt need to come in in other words the appt was cancelled as Dr Ooi wasnt in. Well that was not helpful. My husband was told to get a blood test prior that appt which he did . The reason being was beacuase he was taken off 1 set of tablets and put onto some new ones to see if they were helping to strengthen his heart. We were told by the secretary that there were no results there. Well its not our part in chasing for results. I thought normally secretaries were to be on top of things, chase for blood tests get things ready for next appts, not talk about what they did on the weekends. So if Dr Ooi is not in we suffer?? We were told by the secretary that my husband was a priority REALLY ! she was going to get in touch with us on 2nd March 2022 no call back yet. I am disgusted on how he has been treated.

Almost 11 hours at Prince of Whales ER!!!! 🤯🤯 just want to share my horrible experience! I presented with very fast heart palpitations and lightheadedness after taking flu medication + painkiller. (I was told by my doctor that these were safe to take together.) the episodes were repeating in 15mins interval at the house and wasn’t going away. Anyways, my palpitations increased by the minute with the long wait!!! how can this be an ER???!!! We’ve been to this ER before and it took us 4hrs then, that was bearable. But 11hours?!! And the wait is probably Ok if they at least make it comfortable for you. Nothing was offered to us as we waited. And mind you, there were far more worst people than me, older people. When i asked for blanket, I was given one but it had massive stain kn it which was light brownish in color so not sure if that’s a blood stain that didn’t come off or what. I still had to ise it as I was really cold. Not even water was offered. My recount of the events: 11:30pm - registered 11:40pm - triage 2am - ECG (by this time my episodes have passed and my heart seemed to have calmed down. So the ECG will no doubt show normal!) 4am - blood work 930am - seen by Doctor!!!! That’s 10hrs! And when I entered the ER, they only had a chair to put me in and my husband was standing! 15mins Q&A. Tells me my blood work ok and ECG normal! (I knew that already!) then says, ‘so unless there’s ingredients in that medication that maybe contributed to it…’ At this stage, she was holding the box of codral! Could she not see what the ingredients are??!! So I Showed her the 2 inconclusive ECG tests that I took at home (using applewatch) when I was having the episode. And she goes “ok, it does show an abnormal read, which I think is nothing to be concerned of but let me check with my senior”. 10mins wait to get senior. 10mins chat with senior who thank God really sounded more credible and really explained the differences of what I should be looking out for abnormal beats. And she pointed out the ingredient in codral (Phenylephrine Hydrochloride) that was a stimulant that could have triggered the episode and my body didn’t react well to it. Another 10mins wait to get report for GP follow up. 10:15am - left bldg! 🤯🤯 The care was average, the wait time was very poor. The nurse was at least checking up on me so that was good. Is it like this in all Sydney hospitals? Have you had the same experience?

Bad experience, I came having a miscarriage with heavy cramps and I waited for over 2 hours and couldn’t handle it anymore and left the hospital and came back to my home. The receptionist told that is nothing that they can do, and the fastest would be a minimum of 3 hours. Ridiculous the system of health here.

The Dr I saw was extremely dismissive to my injury. I definitely felt rushed and felt like he didn't believe it and was more focused on other unimportant aspects of the story. UPDATE. As I continue to have outpatient appts, I realise how woefully bad this hospital is at communication and empathy. I have had admin staff roll their eyes at me, tell me incorrect information, send me around the hospital for new reason, and fail to acknowledge their mistakes.

A patient enters this private wasteland and is pushed beyond the limits of their illness before one of the hopeless nurses decide to intervene, as though trying to see how far they can possibly push a human to the point of near death, like some sort of Houdini stunt. And on the other hand, a visitor walks in here with genuine calmness and concern, yet is forced to leave wondering whether they need to commence anger management sessions due to the sheer frustration from the absolute careless, putrid, imprudent and foul behaviour displayed by the nurses and staff. They are more ailing than a patient’s ailment.

Went to Price of Wales emergency department on 16th July after I had a slip/fall on stairs and was in a lot of pain in my lower back and issues moving. Triage nurse gave me pain killers. After 4 hours wait I saw a doctor who checked my back, legs and diagnosed bruising. She send me home with painkillers, not doing a scan etc. as she said "you would be in more pain if something would be fractured". Pain remained over the next days so I ask my GP for a CT scan. It turned out I have two fractured vertebraes on my lumbar spine... Very careful not doing any images for a spinal injury!

Recently my partner faced a health issue that required I call 000. Every step of the way, from the paramedics, to the ER staff, to the nurses and doctors in the cardiology ward were all attentive, friendly and professional. I noticed every person we interacted with had a great sense of humour which lightened the mood which helped greatly as my partner has anxiety. Hopefully we don’t need to cross paths again, but if we do I will know that we’re in great hands.

I don’t normally write reviews about healthcare professionals, but found the need to do so on this occasion. Dr Melvin Chin is my father’s oncologist and I must say that he has been wonderful to deal with. His empathy and professionalism is second to none. He has planned, managed and adjusted dad’s care plan meticulously every step of the way. Always made himself available to help in every situation. So Dr Melvin Chin I thank you for your care and diligence and I’m sure that I’m not alone in my sentiment as there would be many patients that are in your gratitude. ~ George

I’ve been in the Emergency Department of Prince of Wales, a number of times in my life. I waited a very long time only once. I had only 1 bad experience where I was in observation in bed and I could not get a peaceful sleep as the doctors kept checking on me every hour and kept my light on the whole time. The next day, they forgot to remove the IV from my arm and sent me home. Overall, not too bad experience.

I would like to say a big thank you to the PoW staff in the ED and Community Assessment Unit for caring so well for our Mum who is 95. Compassionate, friendly and professional at all levels, Nurses, Doctors, Pharmacist, ward staff and the security guy who gave us a cup of tea and a meal whilst Mum waited for a bed. Also a mention for the Paramedics who helped Mum to get to hospital, they were a great team. We are so lucky to have such a wonderful health system! Thank You All. Mike Furner

The nurses and doctors here are amazing and deliver excellent service. Every time I have been to the hospital, I have been treated with the highest quality of customer service and professional assistance. Carmel, the nurse, treated me excellently last night and I always felt supported and cared for. Carmel and the other nurses and doctors, helped me receive the professional support and treatment I needed. Thank you very much, all of you are amazing.

Whilst I have no desire to return, all of the staff were always magnificent in the treatment of my terminally ill wife over many years. Professional, warm, kind and empathetic are the only way to describe Professor Friedlander and the entire Oncology team. You will never be forgotten.

Prince of Wales, Endoscopy at the Billington Centre: I’m guessing it’s pretty obvious what you’d be going to this particular department for and, yes, you need a referral from your gp. My own experience here absolutely surprised me! My visit here was very positive, can you believe it? I hardly can but it’s true! The directions were easy to follow but if you need assistance finding your way, every staff member is happy to help you and very friendly. From the Barker Street entrance just follow the purple path to the elevator, go to the 2nd floor and continue on until you see the sign that says Billington Centre. Easy peasy. Sheree schedules appointments and also checks you in upon arrival. Due to Covid, scheduling was dramatically impacted so I’m guessing Sheree fielded lots of frantic or distressed people wanting to know when they could schedule their procedure. Sheree is friendly and professional and helpful and calm(!). I applaud her and thank her! 👏 This unit has several nurses and members of staff, all kind and friendly. Stephen Butler!!! I don’t know if I kept him laughing or if he kept me laughing but, I can not thank him enough for his professionalism, friendliness, too. Gareth and Stephen have a fantastic rapport with each other and it radiates to everyone else. Gareth gave me my post-procedure information and instructions, also answered my questions and another friendly face of this unit. Dr Sorayya is the anaesthetists’ intern who explained everything, what to expect, and answered all my questions. Naturally, each member of this well coordinated team followed up with me afterwards, making sure I was doing alright. I was pleasantly surprised to have a follow up phone call from Stephen the day after my procedure. The teamwork and professionalism exhibited deserve kudos to every member of this team and of the unit as well as the Billington Centre. Turns what might be an unpleasant experience into a better experience. Thank you Billington Centre and even bigger thank you to Stephen Butler and Gareth (nurses), Sheree and Sorayya. 👏👏👏👏👏👏👏👏

very bad attention. I was waiting 3 hours during the early morning and they never let me know the value of the urgency. people sleeping on the chairs feeling pain. lack of doctors and nurses. does not work as "emergencies"

Recently did my Kidney Stone procedure done at PoW Urology department. The Doctors and Nurses are really efficient and friendly. The Care provided by them is World Class . I will surely recommend them to my family and friends .

If you will go to emergency, ensure you pack a BAG with your essentials and tell yourself that the whole process could be 12 HOURS. Also read their website on seslhd.health.nsw.gov.au before hand. Have low expectations and be prepared for waiting alot. STEPS Reception check in. Triage interview. Wait in waiting room. You get called inside ED. From there depending, it could be tests, blood work, etc, Then your doctor will see you. The reviews here are either 1 star or 5 stars, and it really does depend on personal experience. For me, from reception to ED doc it was 2.5hours on a Friday morning. I was out by 3 hours. Pretty good. But again my situation was my EYE. So I saw an eye doctor. She was probably available at that time with no one in the queue in front of me. Note. At reception when checking in, they ask a bunch if personal ID questions. And on the microphone it's so loud, the whole waiting room can hear it. Dang girl, everyone can hear full name, dob, address, number and my spouse details. How annoying. Here is a tip. Once you finished with triage, get uber eats. Pick it up outside lol. Trust me you will get hungry. And you can only walk outside when you are in waiting room. Another tip. Being phone charger. Headphone and watch Netflix. Personal essentials you might need if you think you'll stay overnight.

I regret going here for medical care. After paying private health insurance for over 20 years in this country and hardly ever needing a doctor, when you finally need one they penny pinch on medical care. Arrived with injured ankle ligaments/tendons after swelling had subsided and couldn't walk on my ankle without it causing lots of swelling and pain and I was concerned I may have a high ankle sprain. Triage nurse said my compression bandages were too loose and weren't doing anything to help even though I'd loosened them before going there after showering. After inspecting an X-ray to rule out a fracture and high ankle sprain the doctor just put on a tubular support bandage that felt even looser than my bandaging that the triage nurse complained about and told me to do ICE but to go back to using it like normal. They didn't even properly explain how I could get a copy of my X-ray, the doctor said I could have it but the receptionist said I couldn't due to privacy and mentioned I had to get it via some website. If they did a proper diagnosis they would have identified it was a grade 2 ankle sprain and done an MRI scan of the ankle and peroneal tendons too to investigate the injured ankle and to give me peace of mind instead of deferring that to future outpatient investigations. They should have told me to wear an ankle brace at night and a cam walker (which I already had) during any weight bearing to provide stability keeping the foot at a 90-degree angle to the leg for a couple of weeks at a time including at night to prevent stress so the torn ligament could have repaired itself over a month, not a dodgy tubular support bandage that hardly did anything and just caused the ankle to get worse. They charged me about AU$382, which included waiting for a few hours, about 5 mins in triage, about 10 mins doing X-rays from 3x angles on my ankle, and about 10 mins with a doctor. About six weeks later I still experienced a swollen ankle with usage and still can't perform a full plantar flexion or participate much in sport. Only then did I use the cam walker for about a week to give it a chance to heal and then after that a small ankle brace. Why contribute to an economy that doesn't care enough about the health of its own citizens to diagnose them properly.

The care for my father as a patient in the Dickson South Ward of Prince of Wales Hospital in 2022 was outstanding. He was treated like family by the staff, and when we visited dad through his 60+ days in hospital we were impressed with the care shown, especially when he had to spend Christmas day there. I can't speak highly enough of the care he recieved.

I attended this ED with shortness of breath and chest pain. The nurses were wonderful but a doctor didn’t see me for over an hour so I left. A few years ago, I attended this ED with severe mouth pain following a dental procedure. I wasn’t seen /given any analgesics for over 2 hours.

Doctors here are great nursing staff on night shift talk about panients to much to loud at night I was a painet there with admoial pains and had pain relief I would respect staff to talk in there own time not floor where I could hear them in emergency department

Magical hospital! During your wait time all your injuries and illnesses will heal from waiting. Your focus will shift from health to getting tf out. Amazing what coming here can do for your health 10/10 recommend.

I was taken to their emergency because of severe headache with vomiting. As the result of CT scan, I was diagnosed chronic subdural hematoma. So I had to stay the hospital for 3 days. During my stay , the doctors and nurses ware so caring . I felt absolutely well looked after ! I sincerely appreciate their help !

Private room in the maternity ward was like a shoe box. Definitely not made to fit a second person if the husband wants to stay as well. Staff were absolutely amazing though which made up for the terrible room.

I had my gastric sleeve surgery at this hospital. The nurses were great. Would like to thank all those nurses who took care of me in December 2023. 🥰🥰🥰

I've never been to an emergency room in my life, but I suddenly found myself attending it thrice this week due to some very worrying and intensifying symptoms. All three of the doctors and nurses who treated me were incredibly thorough and reassuring and provided helpful treatment. In my first two visits I was seen to and discharged in the quick span of four hours, and, even after a longer wait on my third visit (due to it being a busier night and also probably due to the fact that my symptoms had only intensified rather than changed) was still no problem at all. The waiting room was also very clean, and I felt very safe sitting in there for the time that I did. Thanks to Dr Murray, Dr Liu, Dr Helgesen, and all the nurses/receptionists.

Just had an ACL reconstruction. Everything ran very smoothly and the nurses and doctors were excellent. Very good at answering all my many questions and where so friendly every step of the way. Would recommend Dr David Broe to anyone

Took advice from my mother who is known to them to have munchausens & slapped me with a diagnosis on her advice. The public sector is foul! Nothing more than money grubbing pigs.

I just can’t get them on the phone, Operation under a week & have no idea what to pack or where to go. Heard nothing . Phone rings out. I am in Port Macquarie. I have Accommodations & lots of things to organise. I have booked a flight so I am hoping it all goes ahead . It wasn’t confirmed by email like they said .

Changed visiting hours without informing patients or family members.

Went to the emergency department on friday evening around 19.44 on my seriously sick hardly breath condition and paid $294. Had to wait 3 hours apparently the unfriendly young receptionist told me there were another 2 ppl in front of me still waiting so that’s mean i needed to wait for couple more hours. What a long wait!:) i better stayed home and took a rest for the whole 3 hours+. Ended up asked the other friendly receptionist ( older ladies around 10pm ish i like them so much thanks for the info). And only will get my $149 refund :).. take care of yourself and health everyone. So you dont need to go rush to emergency ♥️

best doctors and nurses.

Very long waiting hours in the emergency department. It is okay if you are willing to wait and bring with you food, water, a book to read, a pillow, a blanket, etc, before presenting yourself to the POW ED.

Wrongly diagnosed by dr su wei -yuen infectious disease doctors chicken pox presented my self 3 times before that with virus stayed 3 days sent home with tablets 5 days later got worse went to st vincents got diagnosed in 24 hours sweet syndrome this other doctors set me back 2 weeks so my hands had big lesions by then st vincents had good food best care best doctors prince of wales ill never trust again or this doctor.

The worst emergency in the whole world. You should rather stay at home and suffer the pain rather than go there. Being an international student i had to pay $294 for nothing but just waiting for hours. In the end, i had to give up and leave for home as the doctor didn't see me. The receptionist was extremely rude and had no clue what was going on inside. Wonder if it's the emergency or harrassment room. Quoting the receptionist- "2 hours is not a long wait in emergency room". Then why is i called emergency when there's a long wait. Harrassing people should be the name given to this emergency room.

Nursing stuff I dealt with during my stay on the surgical word were amazing! So kind, so helpful and didn’t make me feel like a burden which I have previously at another hospital. I was scared as how being an adult age opposed to a child staff would have less compassion but that’s not the case at all.

Forced us to wait just for an xray for almost 7 hours... absolutely disorganised staff.

I've only had great experiences here. Whether I've been taking my son or going for myself or visiting friends. The 1 star reviews generally show how understaffed and underpaid our hospital staff are. I don't think they go into this incredibly difficult job wanting to be frazzled and stressed due to long hours and worries about rent etc due to low pay. I wish people would complain to the Health Department or government instead of taking it out on the nursing staff who really seem to be trying to do the absolute best they can (and no, I'm not a nurse there!). thanks to all the staff for being awesome!

I spent 15 months in the Spinal Unit in 2016. It was hell, I ended up falling from a faulty shower commode given to me by a trainee nurse after he removed a Danger do not use sign, pressure sores to both heels and sacrum, Numonia, three fractures in my T9, and a syrinx, UTI's. Third world standards apply to how it is run. Cleaners who do not clean, bathrooms left for days with human waste on the floor. Dressers and Nurses who eat patient food, hide, or disappear. Patients administered pain killers as an easy fix, nurses that take over an hour to respond to the emergency button. Senior management too gutless to implement required changes at the coal face to improve the situation for patients as a result there are staff who continue to deliver third world services.

absolute heros who work here thankyou to every nuse doctor ect thankyou

Very happy with the lovely emergency admin staff, nurses and doctors. Everything was done in a timely manner. Everyone was very caring and cheerful. Thank you everyone.

Thanks for your services

Very rude phone operator/customer service. I was enquiring about PCR test but the operator hung up on me after giving very vague information.

I went in hospital because I was having bad headaches I'm very happy to say that I feel fantastic

The Private hospital looks very run down, dirty in places and just old and in desperate need of a reno! Most of the staff seem to be from overseas as I only saw 1 Aussie staff member in the 4days I was there so sometimes trying to understand their English is a little trying, With that being said I had 2 really nice nurses (Jenny Vietnamese) and (Cara Malaysian) both lovely and Caring. Unfortunately I had to share a room with one other person even know I have full Private health, Seems like the elderly and or females have the preference to a single room. Now onto the food, I don’t really have anything positive to say regarding the food except that it was better than having nothing to eat! Id suggest taking in Snacks or getting loved ones to bring food in for you as its pretty disgusting. Most of the other staff (cleaners/nurses assistants and orderlies all seemed to be hating the job, they had sour looks on their faces and everything was a hassle for them. I Asked an indian lady who dropped the food off if she could please help my pick up the bed remote and her first response was NO SORRY WE CANNOT! After I asked again she reluctantly did! So in wrapping this review up, all I can say is I would really hate to be super sick or have to spend a long time in the prince of whales! Once again big shout out to my lovely nurses.

If I could give even half a star, I wouldn't! Worst Hospital I've ever had to encounter !!!!! I'd rather die, than go back there! Don't trust your love ones there, that's for sure, staff are rude. Doctor's incompetent, this is where failing careers go to die!

The mental health system in New South Wales is atrocious. Waiting times are extremely long. Beds are usually unavailable when you are in a state of crisis. I had to call on my team in Melbourne for better support (long distance).

Outanding staff from the doctor's administration staff nurses ,the staff were so amazing caring ,showed empathy.The Irish nurse who looked after me in recovery went above and beyond. I'm sure Florence Nightingale would be proud I have used level 5 In the hospital 3 times now 10/10 ever visit ,I've been fortunate enough to use the private sector ,but have also spent a night in the free emergency department ,arrived back from overseas and nearly died suspect stroke with septicemia infection ,had every possible test done and the same level of care given . Big thumps up from me for RPW so lucky with have a hospital of this calibre and staff to ensure its smooth running thank you

Generally helpful staff in most departments

I had 5 Weeks in House+12 Weeks Home Care in the Public System. Thank you to all the Medical + Support Staff

Took me 10 hours to see a doctor at Emergency Department, what a joke...

Sufficient service.Some doctors have old outdated 'empty' theories on grief!!!There were kind people who were good at their respective jobs an I wish them well?Do not tell someone who has lost a partner you know better!!!I dont care how long you have been a doctor.Get out of your narrow minded academic brain an expand your thinking!!

It's a good hospital

Long waiting times in room while in pain. Too long.

Nothing but praise for all staff, particularly caring for patients with dementia recovering from hip operations. I have upmost respect for all of the hospital team.

Everyone was super friendly and helpful! They couldn't do enough for me and my husband.

Great very helpfull

(Translated by Google) I was really drunk, saying that I would send an email and a phone call. As a result, I made a call and I didn't notice it when I didn't receive it. Then missed the review and had two weeks of appointments! ! ! This is not a pit person! ! ! I don’t know what I’ve done so far. (Original) 真是醉了，说复查就给发邮件和电话。结果就打了一次电话，没接到就不再通知了。然后错过了复查，在预约要俩礼拜！！！这不是坑人！！！到现在都不知道咋办了

Discrimination on every corner, double standarts and racism in the whole hospital

Absolutely ridiculous phone wait times, i have given up multiple times after waiting over an hour to update my address so I can receive my surgery date. Provide an email service or similar this is a disgrace.

I am in awe of the staff here. I've been in here today and nothing is a problem, the smiles & laughs are lovely.

thank you emergency,reception staff,you are the best!-you all kindly looked after me,early morning-28/8/18,when i had my"anxiety'problem,you gave me warm blankets,& a cup of tea,& were so kind.-& Doc Jin was so kind, & helpful,& i am now heaps better!-you all are,THE BEST *****

The best hospital. My son got bad infection. Doctors and nurses took care it son like he was their baby. Can not forget their love & affection my life time.

Excellent team of Drs and great nurses. Special thanks to Dr. Keogh and team and also nurse Kate in the outpatients department who does a FABULOUS job.

Hospital is completely understaffed. Waited 4/5 hours to be seen after amputating 90% of index finger as they "forgot about me", this was a week night, not even a weekend. Was then told to come back the next morning for op, fasted, was waiting from 9am until 4pm and told I "might" be seen that day by overly rude nursing staff, not help at all, don't do the job if you don't like it! Waited until the FOLLOWING afternoon to finally go into surgery. (Fasted for over 48hours now) Reception staff struggle to make appointments to the correct dates and when confronted by their mistake, turn it into your problem, again no help. Trainee nurses seem to struggle with what they are doing, and don't fill you with a lot of confidence, I had to go online to find out what I could and couldn't do regarding movement etc. So so so bad, the only people in here that are worth anything are the doctors and surgeons, the rest is just laughable. THE LIST COULD GO ON FOR DAYS!! AVOID THIS HOSPITAL IF YOU ARE LOOKING FOR PROFESSIONAL SERVICE!!

On hold for over 30 mins at 1PM just to ask a question about my upcoming appointment, ridiculous. Should offer a call back service.

SWITCH BOARD What a joke, i have my elderly father in the hospital and i like to call and see how he is when i can't get to see him only to have the switch board either ring out or you get some rude operator on the other end like it's an inconvience for them to have to answer your call. Seriously if it's that much trouble to answer the phone then why be in the job.

The doctors and nurses in the urology department are fantastic and so kind. Can’t recommend them enough.

(Translated by Google) Garbage hospitals, doctors and nurses are all impatient, and they are particularly discriminating against Chinese people. We took the unsw hospital recommendation letter to see the emergency psychologist. Let us wait for 10 hours, every time you ask, let you sit. Waiting, the doctors are busy. The surrounding doctors waited until the night to finish, no one came. (Original) 垃圾医院，医生护士都一副不耐烦的态度，对中国人格外歧视，我们拿着unsw医院推荐信过来看 emergency 的心理医生，让我们等10个小时，每次问都是，让你一边坐着等着，医生都在忙。周围医生等到夜里都走完了，都没人来。

excellent staff and facilities, only if western sydney hospitals had it this good.

I would like to highly rate the staff in the Emergency Department at The Prince of Wales Hospital. In particular, Kathy, the Nurse Unit Manager, for her outstanding care in triage & Dr John Dowes at handover. I have been there for the last 5 hours as a support person. In that time, i observed first hand, sitting in a Covid safe room next to the ambulances arriving to Emergency, our Health Care Workers at their outstanding best. I am overwhelmed & humbled by the outstanding display of professionalism, motivation & commitment shown in every aspect of their jobs. I truly can't express to you all, what a wonderful, extremely well managed, clean, humane, professional, environment it is. I was absolutely amazed & impressed by your Security Staff too. Mature gentlemen, excelling in every capacity. Thank you All.

Incredibly cumbersome covid check in processed and one of the checkin stag was not correctly where the mask - it exposed the nose.

Unprofessional staff, rude and uncaring . A relative was a patient in the Coronary Care Unit and was neglected , unwashed and without regular pad changes ,pre-covid. The NUM, Emma Devlin is extremely rude and unprofessional . I feel sorry for her staff as I felt they were overworked , under resourced and the CNE ,( clinical nurse educators) and managers are oblivious and seem to be off the ward or hiding in the office .

Cannot speak highly enough of the doctors and nurses in the Prince of Wales hospital, quite incredible. If you need to visit this hospital you could not be in better hands.

Everyone's lovely. An amazing experience each time. Thank you.

Great and professional care from all hospital team, very caring nurses and doctors. I was admitted to 6/11 ED and discharged from DB4 ward 17/11. Thank you so much for doing such amazing care to nurses Marcella, Shiela, Alyza and all nurses from DB4 (sorry forgot some of your names😁). Big thank you to Dr. Mathobi, Dr. Rose, Dr.Hamish, Dr Daniel from DB4 ward, Dr. Edmund from ED and Dr Nick from Broncoscopy room and all doctors that cared for me that I didn't have a chance to know their names. You are all truely heros. May God bless you all. Well done Prince Wales Hospital!

The staff here are amazing . nurses and doctors show their professionalism and humanity to patients .

SPINAL ACUTE WARD - LEVEL 1 Spinal staff are helpful and friendly. Due to COVID and lack of staff, new staff are sometimes EN's or new RN's which don't have experience but are still very good. 85% experienced staff. Prior to COVID all staff were highly experienced. NEUROLOGICAL WARD - LEVEL 8 All staff are experienced in Neurological disorders. Friendly & 90% of them experienced. The Nursing unit manager is also very good.

Covid19 clinic on Avoca Street. Very friendly staff who brings positivity. I forgot my long tiring wait in queue (4 hours) when I went inside and served by very enthusiastic nurse.

Dr Alan Dao, Orthopedic Surgeon. Carried out my shoulder replacement surgery 12 months ago now. All seems to be going ok, some on going pain which is apparently to be expected after this major surgery. My shoulder was a mess after a Major Bicycle fall. I could not move my arm up or out for over 12 months. After seeing him, in his rooms. Found he could do my surgery thru the public system. Just had to wait. Covid extended that wait. Eventually surgery done outcome positive I can now reach up for things and out and carry things. Total reverse reconstruction, major surgery. Being 72 and active still cycling, I needed to be able to function my right arm again. Rehab was long, Physio every week plus home exercises. Follow up with him in his out patients clinic. I may need to see him in the future for a long term assesment and some pain management issues. But otherwise can recommend him. Professional and quite a Jolly man. Staff at POW I could not fault. Food well oh hum.

I received excellent treatment from the emergency department of POW. All the doctors and nurses were caring and professional, and I felt that I was being taken care of as soon as I was admitted. Massive respect and thanks to everyone fighting on the frontline to keep us safe and healthy.

The attention and generosity that the nurses and doctors gave me is beyond what I expected. I felt cared for and looked after. I feel very lucky that our Public Health Service is as good as it is. Thank you

Smokers not fined when they need to be as not patrolled when big signs outside hospital clearly state no smoking on premises; as there is a designated smoke area. Second hand smoking is dangerous and worst than first hand smoking #facts #truth. Not enough benches outside the hospital to sit on to wait or just eat lunch, which is so unacceptable as don’t want to sit the staff tea rooms or the hospital cafe as they are all filthy and people coughing everywhere #germs #covid #monkeypox #influenza #TB #facts.

Went into day surgery and all the staff were amazing. Nurses, doctors, admin staff and porters. Felt so comfortable and they kept me in the loop with wait times and everything. Got a phone call the next day to check in on my recovery. So thankful for our healthcare system.

I had a really safe, comfortable and warm experience. I've been to many hospitals over the years.. This had been my best visit to one. Great options for vegans. Nurses were caring and great at communication.

Hi. I had to go to the Prince of Wales hospital at Ranwick 3 times in the last 12 months to repair my brain aneurysm and the follow up angiograms. Words are not enough to explain my heart felt gratitude and appreciation to not only my wonderful Neaurosurgen Jason Wenderoth but to every single individual who helped me get through this stressful time in my life. From the moment I walked through the front doors each time I was there to the time I walked out, everyone from the admission section, the wonderful nurses and all the other medical staff were simply so professional, friendly and most certainly caring while I was there. So from me it's a hugh thankyou for everything you all did for me and everyone who has to spend time there. Well done and stay safe Cheers Greg Ball

All this hospital knows how to do is make your condition worse. Got into emergency at 7pm and left after 2am feeling worse than when I went in. Too many doctors tripping over eachother's toes wanting to put their 2 cents in with lots of miscommunication. Was better off staying home.

In A & E last night with my brother who is going through chemo and was very sick. Great Dr and Nurses showed a lot of empathy and care. I have been there on several times in ward icu etc and feel so lucky to be zoned for such a great hospital. Thank you so much to all the staff that work there you do such a great job!

We are Europeans, on a two-month Australian tour. Right in the beginning of it, I needed to go to emergencies to a nearby Hospital due to, to me unknown, severe pain. Dr. MATT DAVIS from the emergency unit of the Prince of Wales Hospital was exceptionally caring, kind and thorough in his approach towards diagnosis and amazing in his aftercare, even calling me to see how I felt, a few days after my visit. This is very special in times of artificial intelligence and unpersonal treatment, the reason why I am very grateful having met with this special person. The hospital is brand new, even to the point that the taxi would not know where the new entrance was. The professional team and equipment gave me a lot of confidence, especially being so far from home on a different continental altogether.

Visited the Nuclear Medicine & PET Department over a course of 5 days for treatment (24-28/7) and the service from (Bev at Reception to the wonderful nurse's Lara & Kerry) from start to end 10/10 - friendly professional & warm. They should be highly commended for their services and for the wonderful job they do each day. Thank you!

I have never been let down by the amazing nurses and doctors with all of my ailments over the years. The staff treated my mother so well after major surgery last year. Blessed to be so close to such a well functioning hospital.

Had appointment checked in took a seat 10 minutes later was seen to and everything was OK but a lot of construction work going on can make it a bit hard to find where to go if first time there always lots of staff around to ask and as you walk in hospital information desk more than happy to answer any questions you have

After sustaining a head injury at work I was brought here by nsw ambulance. The Dr and nurses attended to me in a timely manner and all wounds were treated using the most less painful techniques. Thank you

Tammy was an excellent night nurse who woke me up very gentle and made sure i was ok. She distracted me from my injury and made my stay very calm and comfortable. I am very thankful to of had her as my nurse :)

Non existent communication between medical staff & NOK - Dietitian accused me of 'neglecting' my elderly mother who had been placed on a low fat diet by Gastroenterologist for her gallbladder disease! Cheek! Irony was that my mother lost 3kg under this dietitians CARE! The nursing care has been very sloppy compared to when I was working there as a registered nurse. - There were of course a few exceptions which is why I have awarded one star! - However, my mother was given strong aperients twice per day despite having diarrhoea from it's effects Despite that I was there every day for ten days I only saw a member of the medical team (a resident) ONCE - on the day she left hospital!- The tea lady was very nice! (True!) - And two student nurses - Sarah & Nicole - were lovely! But I saw too many errors - One instance was when my mother phoned me in severe pain bc her call bell went unanswered - I advised her to call out & overheard the nurse who responded telling my mother to 'stop calling out as she was 'disturbing other patients' (!) She was shocked to find me on the line - I told her to give my mother pain relief & organise a bladder scan - elementary really. I witnessed many nursing care 'issues' - Too many. My advice is to try your luck elsewhere.

Many thanks for ED staff on Tuesday 16 th January for their kindness and efficent service Kind regards Patricia Garvie