if i could give this place 0 stars…i would… my friends dear father is going through tough times and was transferred to this hospital….. room was empty….. a nurse didn’t even get him water when he asked for some!! “i don’t bring water”. so rude. not happy with the service. also, 20$ for a cup of water… so unnecessary!! too add on to this list of disgrace, a nurse didn’t even know who to perform a blood test!! my friends dear father had to help the nurse!! this is an abomination..

24th Jan2024. Visited the Cath Lab for Angiogram today. Nurses and staff were wonderful as usual. Result: "Sorry sir, bad news you need a quadruple bypass operation." Me "Gulp!" I never realised before that whole body including arms-legs have to be shaved for the operation. I wonder how big the rib-cutting saw is (shudder). Hopefully this story has a good ending. To be continued- or not?? 2010. Almost sliced the end off me 4th digit on me right hand, while cutting tomatoes. Went to Nepean AE, waited a few hours, the nurses were great. 4- 5 stitches, bandages, rode me pushy back home. Easy as. I love those overworked, beautiful people. It's worth the wait for their care & expertise. Nov. 2022..Attended A.E. after blacking out Sunday and falling over. There about 3 to 4 hours but i have nothing but praise for the wonderful, angelic, hardworking staff. Time passed so quickly and i was on my way, everything sorted. XXX April 2o23 Just spent a week in the New section of the hospital, currently tallest hospital in sydney, great views and 2 persons per room with ensuite! 5 stars all round. Staff fantastic angels, soo friendly and attentive, love them all, service great, food really tasty, results above board. We are so lucky to live in penrith.

In this facility you shall find the most unsympathetic and abhorrent nurses that will make any attempt to ridicule you and your reason for entering the ED. Never mind the partiality in their practice which is clear as day. Unless you’re found crawling on the floor with blood gushing from your spleen, you are truly treated as a waste of their time. Have had positive interactions with some doctors though, have to give them that. But getting to them is a gruelling mission.

Three experiences, all bad. 1. ER - I went in after covid 19 vaccination with aching chest pain around my heart. Took them 10 hours in ER before they ran tests, most of those waiting in pain, and only after I fainted in ER. Tests noted a lot of swelling around the heart, told to go chemist for aspirin, no other information. 2. Birthing Unit/ICU/Midwives - Wife did antenatal appointments with midwives. Dianne was the main midwife each week along a student. The student looked after us better than the main midwife did. Wife developed lots of swelling, cracking headaches, and dizziness from 25 weeks onwards. At 30 weeks onwards she couldn't function, so had to leave work. Dianne recommended acupuncture as treatment for swelling. At full term our concerns were again ignored that wife was not looking normal or feeling well at all. Three days of declining health, my wife had spent several hours in bed crying and screaming, and so rushed her down to hospital. They made a decision to immediately induce and start birth, stating midwives should have picked up on this week's ago. Progression was very quick but epidural failed to work two times, wife completely lost her vision and began seizing on table. Midwives just urged her to push, and a team of doctors came in and took over. Several of them were lovely and took a photo post birth, though its clear from the photos my wife is absolutely not well, its a few photos of our baby when he was first born. Things progressed shortly after everyone had left as one of the midwives made my wife get up for a shower, she said she wasn't feeling up to it but had to go, shortly after standing she went into a full seizure with me and baby in the room. Room filled with 20 nurses and doctors who made me leave, and tended to my wife. There was a lot of screaming and shouting, they rushed her off to ICU - around an hour later was allowed down to see her. Doctors were furious, wife was told she had pre-eclampsia which went undiagnosed, and almost killed her. Spent 4 days in ICU with very little midwife, or maternal support. Baby was in, and out of ICU the whole time. Had some great people there like Charlie, and Debbie who actually understood my wife had just given birth, and would allow baby to stay. Breastfeeding was difficult with all the wires but my wife wanted to persist. One of the nicer ICU doctors told my wife to keep up breastfeeding, or midwives will discharge baby. Midwives refused to walk down to ICU until we lost our temper newborn hadnt fed for close to 6 hours, they huffed and puffed the whole way, saying we should use formula because they can't help her in ICU. Wife got a little better over time with magnesium sulphate, but head doctors wanted to reduce her dosage. Sometime in the day it was reset back up high and no one checked. Next morning head doctors were blasting staff over her care and failure to pick up on the dosages. Wife had another, smaller, seizure going to shower after 4 days, after a large blood clot came out in shower. Lucky Charlie had baby at the time and I was able to help keep her from falling head first on tiles. Doctors attributed the smaller seizure to the blood loss, and she was sent to midwives, who discharged her the same day. Very little documented. All the while I was basically a single parent for bub, and caring for my wife as well... Lots of careful home care, but no one from hospital came to check on her stitches from birth which were causing discomfort. Only when a community nurse came out she checked and recommended going to GP rather than return to Nepean. All in all, it was a bloody challenging time... Some good nurses, and doctors mentioned above, but a lot of bloody awful ones who very nearly lost my wife, and baby. 3 - ER - Shortly after wife gave birth, mother in law, who we were staying with at the time presented to ER with redness in her face. She waited many hours like I did, but was sent home for rest, with baby, wife and me. Turns out she had highly contagious shingles which can cause measles, and is deadly to newborns. We isolated. #Nepean

The most pathetic hospital i have ever seen. Dropped off my wife and 6 months old baby at 8PM last night. She was seen and told to wait outside for a doctor. She was outside till 8:30am this morning waiting. A 12 hour wait with a 6 months old baby. Then when she was called in a doctor saw her and said we can't do anything here you have to take him to Westmead children hospital. When she asked when will be transferred? she was told that she will have to make her own way there. The doctor told her we will give him some antibiotics and the paperwork and you can leave. She waited from 9:00AM till 12PM and yet no antibiotics had been administered. She approached the nurse to ask how long before they give him the medicine so she could leave to Westmead? This is what she was told. " We cant find anyone to bring the antibiotics, so go to Westmead hospital and ask them to give it to him there. She called me in tears over the phone. Spent 16 hours at the hospital waiting for treatment for a 6 months old baby and absolutely nothing was done. Whoever is running that hospital needs to be shown the door.

Mary thanks for your help, I came in last night and I was fobbed off with a high temperature, full body aches and chest pain. I haven’t been able to move today and wanted some assistance and your tone of voice was as if I bothered you. Basically my jist of your triaging and emergency department is drop dead first then we’ll help you. I hope you’re doing fine and don’t need any assistance, god forbid you request help from your place of work.

wife left waiting in emergency for more than 8hours without even seeing a doctor after suffering a seizure , i was told she was next on the doctors list multiple times after 7hours the doctor sent a nurse to check blood pressure and ask questions, how hard is it to come and talk to someone. ended up giving up leaving after removing own canular. Absolute joke of a place.

The Security Guard were the worst and the hospital should give some basic training…. I had an appointment in the birthing unit 6:30pm and after hours the south block doors do not open and when I asked the security he told me he can’t help me and I need to find my own way in, when I was told to go to security to be let in for my appointment… I was running around the hospital trying to find a way in when I finally got in by someone leaving… he would refuse to help me in any way

Surgeons were great.But 99% of the staff were non English speakers and incomprehensible behind their masks and had no interest in being understood. Worst hospital experience I’ve ever had. Cancer outpatient clinic okay but you “take a number and wait your turn”. Billions spent on facilities and beds but too few competent staff to run them. For profit medicine corporate parasites have stolen public infrastructure.

Having given birth via c-section (first time) my discharge and recovery experience was terrible. Majority of the nurses/midwives who attended to me were wonderful, kind, understanding and patient however two midwives overshadowed the good part of my experience. They rushed the recovery process pushing me to walk/stand through severe pain & compared my experience to other women who'd also given birth via c-section. I raised this severe pain in every attempt but kept being rushed into moving & standing. I felt that my pain was not normal & explained this to the nurse (also one of the two midwives who rushed me to move about) who discharged me. She did not ask if I was ready to be discharged but said that I'd be discharged that very afternoon despite my struggle to stand and walk. She also advised that I should go down and wait for my pickup person at another part at the lower level which I then asked if she needed the room vacant immediately. She said they did not, so I told her I would not leave the room until my pickup person arrived. Not every woman's c-section pain is the same as I would learn that my struggle and pain was also due to a kidney infection which a lovely midwife who came for a home visit during the week of being discharged suspected by the way I described my pain, the way I struggled to move about and her experience with a similar mother she'd visited in the past. She suggested I call postnatal again and return to the hospital. I took her advice and called postnatal but was dismissed and it was suggested I visit my GP instead or go to ER and go through the process again to be seen. My GP came for a home visit and just as sure as the midwife had suspected it was indeed kidney infection. All up I was bedridden for up to 7 weeks upon discharge. Leaving the hospital, we asked if there was a shorter route for us, perhaps an exception to exit through the way we entered but we were told by the midwife at the desk that it wasn't possible. We also asked for a wheelchair but wheelchairs needed to be prepared for in advance so we were told. Not even halfway to the carpark I couldn't take it having stopped many times for me to rest, I called the maternity ward again and told them who I was and that I had just left the ward a few minutes ago and really needed a wheelchair. I was told the same thing, and to go walk to the closed volunteer information desk instead and they could organise it. My husband went to the volunteer desk and returned to say that no-one was there. Hesitantly and in pain we walked over together again and stood there for some time hoping someone would turn up to attend to the desk but to no avail. I called a second time to the ward and the same midwife who answered previously said she would try to get a wheelchair but that it might take awhile and to just wait where we were BUT then before hanging up said "but I can't guarantee a wheelchair..." Frustrated at the whole experience I told my husband that I'll just soldier through to the car park and what should have take us at least 5-10mins to the car became at least 45mins due to my struggle to walk. You need to have wheelchairs on standby. At a hospital I have never heard of a more ridiculous process than this. If you have access to CCTV footage I hope you can view my struggle during my attempt to get to the car park and get an understanding of the experience I had getting from the ward to the car park. Thank you to the team who attended to me from the moment I checked in, pre and post theatre team and the midwives who were compassionate and patient - I cannot fault them just because of the few who were insensitive to my situation.

My mum was in the oncology ward for 6 weeks. She had about 4 showers the entire time she was there (2 of which I gave her). The nurses said they didn't have time to give her a shower and opted for bed baths despite my mum requesting a shower. My mum was often distressed when I visited her in the mornings due to nurses not answering the buzzers during the night and the loud noises and talking they made during the night which prevented my mum from sleeping well. One nurse told my mum to go to the toilet in her pad. This was said in front of me. The jr doctor in charge of mums care was terrible. When mum was dying he would pat me on the shoulder saying 'not long now' in front of my family and mum. He never answered questions or gave us paperwork when asked during mums stay. I have a lot of trauma from what went on at this hospital. The only good drs were the palative care team.

While the triage nurses are sitting in the back chatting and laughing, the waiting room is practically empty. There's a pregnant women in the waiting room with pain in her stomach, worried for her baby. What kind of hospital doesn't put a pregnant women with stomach pain as a priority. Do your jobs or go home. This is absolutely appalling that I am writing this on behalf of the patient. You should be ashamed of the "service" you provide.

This is the worst run hospital in Australia I have never heard of so many worse experiences from both patients and staff. The NSW government, and in fact the entire Australian Government should be ashamed of themselves! I find it embarrassing as an Australian that we have such a situation existing in 2024, its disgraceful. The hospital administrators should also be embarrassed and ashamed after all it is up to them to make sure the hospital gets what it needs in terms of funding, staff and government support. If they are not constantly speaking to and lobbying the proper channels and discussing the issues with local members, the community and the media then nothing will ever change. I took my friend into emergency with critical lung and breathing issues and she waited 24 hours in a chair just for a bed in the emergency waiting room, meanwhile another patient died in the same waiting area because of the life threatening wait times. My friend was in so much pain and discomfort in that waiting area she couldnt bear it any longer and begged to just go home untreated and let her die at home and not in a hospital chair. She was in there using private health cover too so it is not just because of public health hospital. Expect the longest wait and the worst nightmare hospital experience possible. A side note it is NOT the staff's problem, it is Not their fault. They are all doing their best under so much pressure at all times because the catchment area for this hospital is far too excessive, it cannot cope with the volume of residents it services. This problem is 100% due to total government and bureaucratic ignorance!! They pump money into other things and do not care about the most important thing that the community needs which is efficient hospitals. it is shameful,

The most detailed review is here 😉: The new hospital is a brilliant 13 story high building, the mobile phone charging station is a nice touch. The doctors, admin, security, cleaners, caretakers and of course the Nurses are super professional here When it comes to parking it's a nightmare, I didn't see one that is close to the emergency entry, I know there is one on each corner but the walking distance in an emergency situation doesn't make sense. When it comes to the seating it's a 90 degrees only chairs that make you get a stiff back in minutes, the emergency is without a cafeteria like in the old hospital nor cafe so you can eat and drink while waiting for HOURS to be treated or if you have someone with you that needs anything, what is available though is one water dispenser, one drinks vending machine with couple of unhealthy options, a snacks vending machine also contains nothing that makes you satisfied enough to wait longer .. so please look after the people who come in pain and. Suffering, don't ask us to wait for hours without even have decent snacks nor drinks.. we are going to pay for it guys 😉😁

Came in with dangerously high blood pressure, headaches, neck and chest pain. Was told I would have to wait for 11 hours before being moved from the waiting room. If you are going to have a health crisis try to plan your visit and heart attack in advance.

This place is a joke. Post natal and emergency being the worst. I’ve had so many issues post birth because this hospital I could write a book about it. Never being seen or give pain medications when waiting for hours on end. I’ve probably spent several days here just waiting if it was all added together. I’d honestly be better off being driven to the Northern Beaches hospital or Royal North Shore I’d be seen quicker even with the 2 hour drive

I am beyond disgusted rhat the hospital has been "upgraded", yet there has been been no increase in the number of beds and a decrease, it seems, in their emergency services. Entering ER via an ambulance was like entering an alternate universe. After a brief triage, we were shuffled out to sit in a narrow, cramped room now designed like a train station platform waiting room in a Third World Country. We sat on - and eventually lay desperately across - plastic chairs. People were stretched out trying to sleep on benches amongst rubbish from a skimpy food machine. The tinny whine of childrens' computer games and inane, maddening kids' songs was punctuated by bouts of kids crying. An elderly confused woman sat in silence for all the hours we were there. One woman was barely propped up, slumped in a wheelchair after being given pain killers to stop her pleas. The poor nurses walked around with triage trolleys in what seemed like a parody of service, keeping a check on the vitals and prolonging the false sense of being seen. Finally, after SEVEN AND A HALF HOURS - and a strong message having been sent to my child "You're not really sick" - we left. The thought we could come back the next day and start that nightmare over was of little consolation. But do you know what the real kicker was? Being rung the next day because someone was "concerned I'd taken my child home before seeing a doctor". Like it was a choice I'd made, an act of negligence on my part. I have no complaints with the staff, they're heroes. But the lack of funding makes me sick. When you arrive at 9 pm via ambulance and leave at 430 am having seen no doctor, having received no reports regarding the few basic tests they'd done, you know something is very very sick in the systemic choice by governments to use our taxes for nuclear submarines and politicians' pay rises instead of basic hospital care. After- hour clinics can't solve the lack of funding for hospitals and the need for overnight care in the Western suburbs.

If I could give less than 1 star, I would. The emergency department is extremely poorly managed. I wouldn’t call this an ‘emergency department’ especially when you are expected to wait 5+ hours to be seen by a dr. No amount of updates to the building will atone for the fact that your staff are rude, your wait times are ridiculous and your facilities suck.

Terrible Emergency department. Absolutely clueless, undertrained nurses. No sense of urgency of care for patients. Been waiting for 5+ hours in emergency department waiting room with my 75 year old grandmother with serious heart problems. Poor man comes in visibly under distress with a head injury and bleeding on floor waits for 3+hours. Wife was so kind and patient, kindly asking for a bandage for her husband as he was visibly bleeding. They had absolutely no urgency to help this man! I’m seriously disappointed with the lack of care in this department. Actually disgusted. You come to a hospital to feel safe and to feel like you will get the help you need.. seriously don’t bother coming here, go elsewhere.

Day staff great. But no doctors on a sunday in a and e. At night go by ambulance. Endless loop back to waiting room beds frozen so you cant get to a bed as no discharges. Before covid great post covid like an apolocolyptic nightmare. Go by ambulance or youll never get a bed. Never agree to a chair only a bed

Never will I ever bring my children here again, It all has ended with a written complaint to the Health Care Complaints Commission, Speaking with the head of paediatrics and the nurse unit Mgr. Biggest lack of care to our ex-premmie daughter. Please if you wish to receive the best care for you child regardless if they are prone to respiratory illnesses or not & requiring oxygen. Please make that little bit further trip straight to Westmead Children's Hospital. I beg you. The nurses are good, very caring and attentive and work way harder than some doctors. Unfortunately they are just running of instruction from these few quack of doctors. I will give a massive praise to Dr Kerry Brown who is my daughters outside hospital Pediatrician who saved all this mess.. I feel sorry he has to work with such incompetent so called degreed doctors. If you do choose to use this hospital for your child def recommend ONLY DR KERRY BROWN. Due to the incompetence, my daughter has now been in hospital going on day 9 due to massive acknowledge mistakes and improper care. Dragged out because they are useless. 2 days not eating or drinking and was dehydrated for two whole days. Also enlarged tonsils and red raw throat not eating and drinking very uncomfy, won't give antibiotics. says they will chart regular pain relief and DIDN'T. Ohhh not to mention was admitted Thursday, up on ward Friday. Taken off Highflow 9L completely and then hyped up on regular 2-3 hour 6 puffs of ventilin, sent home at 5pm saturday. Not a true representation of her overall health as its a quick fix that too hypes the child up. Not true results as its a quick aid. Cheat way to send kids home. She was back her the very next day at lunch time. DISGRACEFUL! want to see a mother who goes off her nut because her 18 month old isn't being looked after? Just do all these steps and then wonder why your being yelled at! Nepean your hospital staff need course refreshers.

I know people's mileage may vary, but I had a day surgery here (public) today and the whole experience from start to finish on the day was great. The nurses who looked after me before, during, and after surgery were very professional and kind. The surgery team were great at calming and reassuring me and gave me an easy post-op protocol to follow. I can't speak to the rest of the hospital but I can't say anything other than positive things about the day surgery team. I hope Neapean is able to fill out positions in the rest of the hospital so that all of it can have the same quality I had today.

Surgeons were pretty good, but 1of the nursing staff had no professionalism at all. My mom got a surgery done and just before that she had to go through this very rude and unprofessional nurse of Indian descent. And upon discharge she was released from the ward and made to sit and wait for over 2 hours just so that the doctors could release her paperwork. Very poor and unprofessional services shown by Nepean Coronary Department.

Being here since 10am yesterday morning now it's almost 1 o'clock afternoon next day we are still waiting for a room for my husband to be admitted. Being given with no medication, no food and no care at all, the daytime emergency nurses are so racist and rude they don't even asked or come to check on him until I asked for some pain relief for my husband as he is in so much pain and nothing have being done to help him. It is such a let down and disappointment for us.

Was in Nepean Hospital about 7 weeks ago with pneumonia. Though they are under-resourced in emergency (politicians love to put shiny stuff where it gets them good press!), they did a great job with what they had. I was so impressed with their care. Had a few days in the respiratory ward and couldn't fault them. Wonderful doctors, and competent, patient and kind nurses. Big thumbs up!

Why make an appointment at 2pm if you can’t do a 2pm appointment? Public health system is a joke… Midwives and doctors would rather talk about their weekend plans than do their job. Definitely doesn’t need more funding.. needs to hire people that actually work for their money

ER is an absolute joke. My partner came in at 7am with heart problems, she has a history of serious heart issues and is potentially really dangerous. She was treated like a child and was asked “why are you here? You came because you’re dizzy?”. She was talked down to and the staff were extremely rude to her. I got there around 10am and once the staff heard that i was fluent in English the way they talked to us changed a LOT. Mind you English is not her first language but that’s no excuse to be treated any differently. It is now almost 6pm, she’s waited almost 11 hours for a bed and we’re still in the waiting room with no sign of progress, no communication with us either. Will definitely not be coming back here again.

Excellent care. My husband was admitted in June with Covid at a time when all Sydney hospitals were totally under the pump. I cannot thank the staff enough for their care for my husband. I was called by his doctor every few days to advise of his condition and when I called the nurses between this advice, I was always treated with respect and given good advice of his condition. It's important to remember the strain our health professionals are working under currently and thank them for the care they give.

Amazing staff. The nurses and doctors were all very attentive, caring and responsive. Everyone was really friendly and made the hospital the best place it could be with the care they provided. Special thank you to Dr. Spencer Wan and the nurses on Sunday Short Stay.

Disgusting care, sent a person home that has facial droop, eye droop, with no medications who lives on their own. Very unsafe and irresponsible. I am not happy and no availability to contact a number. As a health professional myself I am appalled, and I know how poor the system is but leaving someone to defend for themselves is not good care.

Fixed me good nurses and doctors were first class in struggling circumstances due to the fact there's not enough beds. Get them more staff and beds they're stretched and trying hard

Arrived at 3pm after being sent by a doctor with a high suspicion of appendicitis. Got put in the normal waiting room and not as a priority. An hour later a nurse took my blood for testing and she was meant to put in the cannula but she said she couldn’t get it in yet managed to get the blood out. After getting admitted, the offered pain killers. They took about 15 minutes to come over and give the pain killers through the cannula, but the noticed the cannula wasn’t there. It then took over 1.5 hours of back and forth for them to finally get me the cannula and then give me the pain killers. I was then asked not to eat or drink until further notice and they confirmed it was appendicitis. When the staff changed shifts some guy in the surgeon team was trying to convince everyone it’s not appendicitis even thought several nurses and 2 doctors said it is. Then he said stay over night and get a CT asap but by 7am. At 9:30 I have told the staff if a doctor doesn’t come to see me I’m leaving. They said they are coming now. 11am I am discharging myself as no one has seen me still. Nepean hospital is chaos and not recommended for anyone that wants answers and action done. Absolute disgrace - go to Mt Druitt or Blacktown hospital, sure it will be better than this place.

It's amazing that in 2023 a father is sent away after the birth of there first child and not aloud to stay the night even though we can stay the days befor the birth. Way to make fathers feel less important and miss out on that first night to bond with mother and baby. Imagine if it was the mother told they could not spend the first night with there new born in 2023 would be all over the news but who cares about dad what a ridiculous policy. Why can we stay with the mother befor the birth but not after made to feel unimportant.

I have given up on this hospital.There is a fag cigarette area .In between the public and the private. They sit on little square bins whilst smoking in uniform. I have even heard them bragging about how they got caught smoking in a block and they laughed that they did it in the hospital rooms.Disgusting behaviour..

Writing this FROM the emergency department. My husband got transported via ambulance for severe chest pains, breathing difficulties at 11pm. Given fentanyl and the pain subsided but the pressure in his chest remains. Its now been 4 ½ hours since in emergency room, fentanyl had worn off and he is shaking, can't breath properly and is in pain. The nurse basically told him that he cannot have anything yet because there's 5 people in front of him... they haven't called the next person in for over 40 minutes so, how long is he expected to wait for some relief and help?! This is absolutely ridiculous. I'll update as needed. PS - both time I've taken my 2.5yo here, it's even relatively good. MUCH shorter wait times and problem solved within 2-3 hours.

I’ve self-admitted myself to the emergency today with chest pain to check for possible heart attack. Everything went super fast, they immediately started consultation and an ECG. 2 minutes later they gave me the result that it’s (thankfully) not a heart attack and continued with blood tests, chest xray and another ECG. All staff have been wonderful, skilled, fast and friendly. I am so grateful to have this hospital so close to my home. Thank you to everyone who helped me today!

Thank you Nepean Hospital for Amazing service. Shout out to Midwife Sarah, who was just amazing. She helped us through the entire process just like she was one of our own family. It’s a difficult and stressful time during birth labour, and support from the staff and nurses means a lot. Over all I would have given 10 stars if I could.

Bloody brilliant drug and alcohol services, I had one bad experience with a rude woman who then hung up as I was getting a little frustrated. Then i had an amazing lady that helped me and had a chat. Awesome mental health care too! Better than my old local hospital.

Please be aware of the lady in maternity ward C building A name Trudy old lady she is very rude to patients. We wanted to leave hospital without discharging the way she addressed us. Management should get rid of her she doesn't know how to talk to people.

I understand that we need more nurses, but my goddaughter just gave birth at this hospital, she was there for 3 days and no one showed her how to bath her baby. They were not even that busy, I saw the staff (3 or 4 of them at a time) standing behind the desk and talking.

I just had a c section done here three days ago and I honestly have nothing bad to say. All nurses, surgical staff and midwives were so amazing. Taking me through it step by step and calming my nerves! (Was ment to have c section the following week but baby had other plans lol) after surgery baby and I were sooo looked after. Midwives/ nurses were so attentive and made sure we were taken care of. My husband and I were very happy with everyone. Really appreciate everyone there.

Great place if you've made all the necessary appointments and need surgery. Lots of doctors, nurses and ancillary staff, helpful and friendly. Been there a couple of times, came out alive and feeling better than when I entered.

amazing dental clinic. have been seen swiftly for my filling and wisdom teeth. the team at the dental clinic have amazing customer care and work to get problems resolved as quick as possible to ensure comfort. had an amazing dental assistant named shelly whilst i was getting a filling and made me feel incredibly cared for. my dentist has also worked through every trouble i've got with nothing but care and resolve, leaving no detail out to spare him time but rather making sure i understand every procedure and everything i need. thank you so much team!!!

These 5 stars are directly for our caseload midwife KT & the rest of the staff working in 8C maternity ward 5th-7th July 2023. Nursing staff were great & all interactions were helpful & positive. Doctor Gabi was also informative & helpful during our experience so thank you. It’s not an easy environment to work in, so thank you to all staff who go above & beyond to serve your community. It is very much appreciated & doesn’t go unnoticed.

My son was taken to Nepean Emergency for emergency surgery. We had done a local scan at an imaging place in Mt Druitt Westfield complex previously and their scan had found nothing wrong, but had to rush him to emergency on a Sunday with worsening condition. The doctors at the emergency quickly determined that there was a major issue, and he had to have emergency surgery overnight. The service at both the emergency department and ambulatory ward was professional, courteous and in line with what could be expected of a world class hospital. I am truly grateful to the nurses, doctors and all other staff at the hospital, who cared a lot as to what happened to my little man. At $20 a day, the parking was expensive, but convenient. Better to have a physical card to pay for parking as we had issues with paying with the phone. Although the original misdiagnosis elsewhere and excruciating pain were part of the experience, the knowledge, service, care and commitment diplayed by the staff at the Nepean hospital was exemplary and will be remembered.

I have a 3 week old son up intensive care my wife can not look after him over night so I have been I cannot get any food or vouchers because I'm not a girl this is how they treat the Aboriginal people fantastic job Hospital

The Nurses, Doctors and staff in the emergency department were fantastic. They took amazing care of my Dad even though they were extremely busy. We cannot commend them enough, absolutely amazing.

Worst emergency department I have ever been. I understand it could be long waiting sometimes but what is frustrating is the lack of communication and follow up. Staff don't even bother to communicate with you. Truly have no idea why it took such a long time for waiting. Very poor service and management. All things look such a mess.

Staff are absolutely superb but more staff required. You should not have to wait 25 hours for a bed. If you are in the ER for more than 8 hours they should provide food and drink. Who plans to be in a wait line for that long

Ease of access, clear directions, friendly staffs, plenty of parking. Have visited their emergency department few times, and it was managed well. Though the hospital is not that crowded compared to other hospitals, there is plenty of opportunity to streamlining the admission process.

Recently had my baby there and I'm traumatised by the experience. First of all would like to say there was 5 staff who were absolutely wonderful and were the only good part of my experience. Dr Sam and a younger Indian male doctor who was new and I didn't catch the name of were were both absolutely amazing and extremely caring and also midwife Bronte was beautiful. I had 2 failed inductions before I had a ceserean. Was told my induction 'probably' worked and that the next day they would break my waters and then found that no it didn't work so they could try a 3rd time or do a cesearian so I opted for the cesearian. I was fasting from midnight the night before and ended up fasting till about 8pm the next day because my surgery was so late and noone could give me updates on when it would be. Was also told I could have sips of water by multiple staff then got to go into surgery and was told that oh no I shouldn't have had water and that they would have to check if my surgery could go ahead. The nurse looking after me in prenatal ward was nice but it was evident they were so short-staffed she didn't know what day it was. The anitheist introduced himself to me then came back and said oh sorry I have to go home then came back again and said they convinced me to stay like how unprofessional I literally thought he was joking. The team that did my cesearian including Dr Sam and midwife Bronte were amazing and made me so comfortable and looked after. Got back to the postnatal ward and that night I dealt with the most horrible midwives. I was left to sit in my own blood on several occasions whilst waiting for them and then they made a report about me with false informatiom trying to make out something was wrong with me because I had enough of waiting for them to come help me and threw my gown and blood covered bed sheets on the floor. Only found out that they had made this report about me as another midwife told me the next day and then was offered counselling for an issue that I don't have. My baby got moved to nicu the next day and I discharged myself as I refused to stay in that horrible place another day especially without my baby. I was given pain relief that was not even documented. My stay in the postnatal ward with their horrible staff left me extremely distressed. After my daughter left nicu she was transferred to the children's ward and majority of the staff there were lovely. Nurses Simone and Sharon were the most beautiful ladies who helped care for my baby with the utmost care. However the doctors were extremely unhelpful. My baby spent 3 days there and noone could tell me what they thought was the issue and when I suggested strategies we could try they were not interested. Got so much conflicting information from different doctors and when my husband said that the doctor simply said sorry for that. A female Indian doctor told another woman in the same room as me these exact words 'if you want a smart child then breastfeed them' how disgraceful and condescendingly rude to women who cannot breastfeed. I feel for the nice staff working there who have to work with these other horrible incompetent people.

My experiences have been nothing but awful, if you have a history of drug or alcohol addiction/mental health issues. You are treated differently right from the start. If you actually have legitimate medical issues they are brushed aside as the staff think you are making them up. Personally for me I would be exhausting all other options before a hospital but that's just my own personal view.

Proved vaccination and had Covid test 72 hours before Day Surgery. All went fine.

In all honesty. This is probably the worse hospital I have ever encountered. The doctor couldn't of been more disinterested if she tried. My wife heard her in the corridor arguing with one of the interns. I don't care just sent her home. A waste of 8 hrs.

Nurses did a perfect job but a doctors is very bad. Keep me a hospital 4 days for nothing do anything. Every morning fasting absolutely bad hospital. Send me home with very bad pain. No star not even one.

Good hospital with extremely friendly staff. The only down side was their staff shortage which made their wait times very long and exasperating after having a surgery and being in pain. But overall it is a good hospital.

Always friendly staff. Nurses in clinic are really wonderful making you feel very comfortable. Parking is an absolute nightmare. Even parking station full all the time and forget about street parking. Take a book. 😁

I attended day surgery. From arrival through to departure was a great experience. The whole team were professional and caring. Best experience I’ve ever had. Thank you!

My daughter was transported to Nepean from Bathurst last week as her water broke at 33 weeks and was taken to birth unit. The loveliest midwife Lorraine (an old school nurse) looked after her and she couldn’t have been more respectful and caring if she tried to my daughter and to her partner and myself. It was so good to have such a wonderful caring professional being so far from home as well. Bless her for doing a great job. ⭐️⭐️⭐️⭐️

Certain Staff try and use physocology to make you feel Uncomfortable and spin you out, some nurses are nice but it's known as a hospital that is not great and is full of institutional abuses. Do not recommend going their.

The service and treatment I received from Dr Marie Caroline George and the staff, from the admission to the blood test and Ex ray was top notch , she has great bed side manner and spoke to me in a way that I understood what was going and the treatment I will receive. She came back several time to see how the treatment was going. I don't know how she does it day in and day out, I am just glad that we have such decanted people in our health system. thankyou again for my stay.

Had such a wonderful time there, I came to get my kidneys replaced and instead of having two I got three kidneys. I was treated with so much care. Now I have an extra organ to sell on the black market!🥰

HORRIBLE EXPERIENCE. Ambulance from Nepean Hospital came to see my grandpa that was in pain in stomach and back and heavily breathing on Sunday 3/9/23 20:22 PM, stayed to check how his feeling for half hour roughly and then walked off and left in the same pain (getting worse) and said no need for a hospital. HORRIBLE! HORRIBLE! HORRIBLE!

I would like to say Thank you to Drs, all midwives and other stuffs on my delivery date 17th October 2023, they are very hand on to their duties. As a first time mum, I was very nervous and full of unknown process of delivery but everyone are very helpful and caring. They deserve 10 stars.

Went there around 8:30pm with my 4yrs old child and they asked us to wait. We waited until 4:15am and left the premise as no one cared to get us to a doctor even after 7 - 8hrs of waiting. He was vomiting while waiting, and the only service we got is a new bag in case more comes. That’s the service we received from this new billion dollar nepean hospital

1 particular women at reception at day surgery was very rude & arragant,none of them tell you anything ,, apparently you are suppose to know the process. They wonder why people waiting for hours get frustrated & cranky. Dont bother walking miles to validate parking for a dissability concession,they make it so hard its not worth it.

I had a pretty disappointing experience with the birth unit. They didn’t send my results to my GP. I then went to my second appointment yet they told me they lost my appointment in the system so I should come back again in the afternoon. Then in the afternoon they made me wait for so long in the wait room that I lost a day from work. I will avoid here if I can

Slow as all hospitals are but overall a good experience with nice nurses

Had thoracic decompression surgery done at Nepean Public Hospital by Professor. Behzad Eftekhar and can’t thank him enough and all the medical staff i.e. Dr.Kevin Liou, Dr.Anmar. Special thanks to all staff involved from pre-admission to ICU, imaging , lab and mainly all the medical and cleaning staff working at patients ward in Building A11C. Stayed there for almost a week in total and Everything was perfect. Wish you all a very healthy and happy life. Keep up the excellent works you doing.

Great hospital seeing I was born there and also my life was saved 16 yrs later after a fatal incident where my juggler vein was completely severed, Since it’s ongoing upgrades it’s becoming vastly one of Sydney’s better hospitals

For my experience with my 3 kids plus my own health visits i have had nothing but helpful respect the only thing i will say is for the midwifery staff is to never tell a labouring woman how she feels or disagree with what she is explaining both times i came in already 10cm for my 1st and 3rd child my second was introduced.

Have enjoyed my few days stay..

The worst Emergency Department in Sydney. Very rude nurses with very rude young doctors. They prioritized cases based on if it was open wound or if they could see blood. What about head injuries? Nah. They simple didn’t give a damn.

Emergency department is overworked. Have been here for about 4 hours and counting and haven't moved. (This is still probably one of my quickest visits.) I think I'd have more luck leaving now and going to another hospital. Couldn't really flaw the nurses but there is so much demand and something needs to happen about the number of beds and nurses available.

I was in ED last night and everyone there was lovely until I finally got called in to get seen by the doctor and he was very unprofessional. First of all he wasn’t wearing appropriate clothing. He didn’t take anything I said into consideration what so ever. I have just read my discharge papers and half of it is the complete opposite of everything I said. He almost sent me home with the cannula still in my arm. He had absolutely 0 empathy or and bedside manners. He attempted to put a needle in my arms for blood tests 3 times and failed twice. I have been sick for 5 weeks and have visited Nepean hospital numerous times and still nothing has been done about it. It’s getting absolutely ridiculous. I highly do not recommend this hospital unless you absolutely have to go. If I was able to give 0.001 stars I would.

If you want to die - go to Nepean Hospital. Every occasion has been nothing but a nightmare. Misdiagnosis, wrong treatment / medication, wrong paperwork, difficulty preforming simple tasks and limited capability to handle a medical emergency. Doctors and nurses lack general medical training and knowledge as well as social skills, empathy and compassion for both patients and their families. If you do not posses the skills and attitude / behaviour required, do not be in the medical field!

My Experiences at Nepean Hospital are: *The Waiting list is Ridiculous *The Doctors are Friendly

Quick, caring treatment today in Emergency for my mum-in-law. Emily, ED nurse, was very thorough, diligent and compassionate. In, treated and out in 3 hours was all good

Nurses are Lovely.

Great helpful patient and friendly staff. Good meals. Reasonably comfortable beds. Clean rooms.

Wait far too long for anything to be done and then get snide "jokers" who think your medical requirements, appearance, medication list, allergies, etc. are something for them to make fun of. Hopefully, my time having to go for treatment here is done. Also, sick of getting sicker the day after every visit.

Went here one and it wad good two viset paul boyd. How am i great?

My mother is 77 year's of age and all most died and was sent to Nepean hospital and left without no treatment for 4 hour's untreated she we had to argue with the staff for help it took them so long and she had a amonina very bad and a urine infection and Two other thing's very wrong with her and then ended up with ulsers in her mouth and gave her nothing for it and no drip how bad us that to have treated a elderly person just left to die unattended to and she feels very uncomfortable thinking she's going to die and the nurses are very rude it's out of this world something needs done about This treating there patients discusting please people take note of this

By far the worst ED hospital within Sydney. The nurses are rude and the waiting is shocking, take a pillow with you if you intend on going to this so called hospital. Their COVID19 procedures are pointless. They have a nurse inside the waiting area conducting temperature checks. Why do the check they have already entered the area... I highly suggest to avoid this hospital

Stay well away from this hospital. Poor treatment of patients. No bedside manner. Patient with a broken hip left sitting on a bed pan for more than an hour. Misplaced dentures. Doctors who dont communicate with each other and nurses with attitude.

I could write a novel with my 9 day experience so I'll just say I would never give birth at nepean again majority or the midwives were always angry towards me I even heard them complaining that I need everything? Are you joking or what I cant move I have stitches in my stomach I would only ring the phone when i needed my daughter to be picked up for feeding. Got to a point where they stopped coming in the room to check up on me and my daughter and I stopped asking for help. As I was finally discharged I was walking out holding my daughter the midwife looks at me and goes in a really rude way CYA. I cried for month after my experience there was so devastating but I'm thankful my daughter is healthy

My comments relate to one individual in catering. The doctors and nurses have been wonderful. I am in Ward E3H. Tonight as the dinner tray was brought by your caterer, I asked her if my table could be placed closer to my bed as I am immobile. The response from your staff member was hostile and rude. She showed no understanding and rushed straight to the nurses' station and left the tray there. No empathy nor courtesy. Very different from all other staff here. Yowecomeeelcome to

To the dumb blonde in the oral health enquiries desk. You were very rude turning me away, not listening, and saying 'i shouldn't have come in and shouldn't be here.' - All I wanted was some information for pensioners' treatments. You kept pointing at your watch it's 4:25pm, because your office closes 4:15pm. (What?! Is it past your bedtime?) There isn't a sign outside stating that. I traveled all this way almost for nothing. You got to improve on your human care, sympathy skills. Pull your socks up.

On Tuesday 28 january 2020 i arrived at nepean public in ambulance for fractured femur. The care compassion and patience i received from the doctors nurses physios and staff was wonderful i really appreciated it. I left today monday jan 3 and am in minchinbury community private hospital for rehab

Had both parents go through their cancer treatments here....all nurses, orderly, canteen workvolworkersunteers showed both parent much dignity, compassion kindness and friendly banter at any time, couldn't fault them...

Waiting time is Ridiculous in the emergency department

I went Into the Emergency Dep on Sunday for an Xray on my arm due to a fall. All the Staff were Extremely Helpful Professional and very Kind. Thank you. Heather :)

The nursing staff in emergency department here are shocking, they are rude ,careless,unhappy face ,no communication skills, far from professional, no information or explanation given even you ask. They are simply not qualified to be a nurse .the services there 120% need change and improve.

My mother couldn't get out of bed, very ill. When my mother pressed the buzzer to go to the toilet - it was too hard for the nurse on duty - Maria. She threw the nappy at my mother which landed on the floor. She had no chance at all of ever picking that up!!!!

Absolutely ridiculous. No patient drop off..nowhere to stop for 5 mins to drop parcel into sick friend.. have to park and walk miles Oh and if your in there with a sick baby. They feed the baby not the mum. Pathetic.

I cannot speak highly enough of the wonderful compassion and communication from the Medical Oncology team..Drs Ho, Tan & Shetty (an all girl team) ....caring for my client at Nepean Hospital. They have been available, flexible, family centred and professional. I cant remember being so impressed with a team of clinicians. 10/10.

Nepean Hospital is located at the base of the Blue Mountains in Penrith NSW, Australia. Penrith lies on the Nepean River and is one of the fastest-growing areas in Sydney. There is easy access by car or public transport to Sydney City and also to all the attractions of the Blue Mountains National Park, such as the Three Sisters or further west again the world-famous Jenolan Caves. Services include maternity, gynecology, neonatal intensive care, emergency, diagnostics, pediatric, surgical, intensive care, coronary care, rehabilitation and mental health. Also on the Nepean Hospital campus are a Tresillian Family Care Center, Menopause Service, Nepean Cancer Care Center, Diabetes Service and the Went worth Center for Drug and Alcohol Medicine. Nepean Hospital is a teaching hospital of the University of Sydney for medical students and also provides nursing and allied health training for many other universities.

Doctors and Nurses are very caring and professional! Wonderfull People!!!

The saying goes "if you have nothing nice to say then don't say anything at all".... so I won't.

If it weren't for the amazing nurses in ICU it'd be zero stars! The emergency department is a joke, the doctors are poorly trained the nurses are so spread thin I honestly think some of them are on the verge of a breakdown, the facilities are putrid, on many occasions there's been old blood and feces on walls and floors along with other general unclenliness....if you aren't delivered there unconscious from an ambulance AVOID IT LIKE THE PLAGUE!

We Made A Baby This Place Pulled It Out !! Thanks Guys

Waited 2 hours for an appointment, had to leave don't have all day...

Great outpatient services

Fantastic caring nurses in emergency.

After having a bad experience at Hawkesbury hospital my partner was moved to Nepean to have our first baby. Because it was so late in her pregnancy we meet with a mid wife straight away. Leanne Millard from the start she made us feel welcome and was so helpful and took the time we needed. When having our baby the Midwife Shelly White and the trainee shiree were amazing. Honestly you did every think in your care to look after my partner Amanda and my daughter Eva. Thanks it’s nice to know after such a poor experience at Windsor hospital that there is great professionals who care about there patients. Thanks ladies you really are worth more money.

Very professional and caring staff, took very good care of my wife and I. Very busy emergency room, can take a while to be seen, but that’s to be expected. Overall good hospital.

I can't thank the Nepean birth unit enough for what they do. I had a difficult delivery but the staff there were amazing. Bek, Kathryn and Janine the main nurses that cared for me that night were truly amazing. I can't thank you guys enough for what you do. I was very fortunate to have such a great team to get me through that labor and deliver our baby safely. You guys are amazing and to Dorothy and the rest of the team on that night 1/11/19 thank you so much for making sure that me and baby were ok.

Friendly and professional staff

We cannot praise the staff and doctors highly enough for their caring and thoughtfulness above and beyond their duty.

The staff at the A/E department were fantastic.

I dont have an issue with the doctors and nurses that were on duty but I brought my son in at 11.15pm and was taken into the rooms pretty quick but then it took till around 6am for the only doctor on duty on a Friday night to say that they r now waiting for plastics to come and have a look at it. So after another 2hours the surgeon came to see my son and said he needed to be operated on as soon as possible but was not given a theater room to do the surgery and you just have to wait until they allow a room to become available. Totally unacceptable these surgeons need to be able to do these operations before these issues get worse.

Unfriendliest and the rudest admin staff member I have ever encountered in the last ten years. Very annoyed tone and cold attitude. Not how you should treat future patients. Please work on the work ethic.

Superb quality caring midwives/doctors in the Birth Unit. Staff in the emergency are also great. Haven't tried the rest yet.

Discriminated against and told I could not enter the building and was to sit outside and wait till the last person for the day was seen to before they would treat me because I am not vaccinated for covid-19 yet they told me to come at 1pm. This is the divided society the government is working on to create. Aren't the hospitals full of vaccinated people that have covid? A local man at Bunnings died two days after getting his 2nd vaccine recently. You make sense of it people.

I had to pick up a script from the pharmacy it was a good experience considering. The hospital is in look down. I was directed to a parking bay to wait and the pharmacist brought the script to me Great customer service.

Apart from finding it hard to find the entrance, the emergency department was great. Saturday morning with a hand injury, we were in and out (including an X-ray) in 1 hour.

I rang to check on my wife who had been admitted last night and the receptionist was extremely helpful and the nurse at the Nursing Station went out of her way to help me get in contact with my wife whose mobile phone battery had died. I couldn't be more appreciative of the service. My wife's experience on entry (via ambulance from Katoomba Hospita) was very good and so was the attention she received. Given the current situation with COVID, I give them 5 stars.

Must congratulate all staff at nepean hospital ED, and other departments including scans and xray for helping my son with abdominal issues! Excellent friendly, professional doctors and nurses highly recommended if you need a great hospital-thank you.

Had to go in over the Xmas period for a broken wrist. Walked in at 6.15pm and walked out after being seen to, Xrayed and cast put on at 8.15pm. Staff were awesome and are a credit to the health system.

Although I waited over 10 hours in ER (before seeing a dr), they were very good when I eventually saw a dr. They were able to get the surgeon straight away and operated the same day. And the reception staff even charged my phone whilst I was waiting.

Considering how busy Nepean hospital is with COVID on top of normal business I received the best care firstly in Emergency and then in AC. I was seen, treated and transferred out of Emergency quickly and professionally. Every staff member I met was friendly and helpful. To be honest I was quite happily surprised at the degree of care given during these difficult times. Well done Nepean.

All the staff were amazing & helpful. As for the hospital itself... completely confusing, shockingly non-existent signage as to how to find anything, coffee shop across the road (Cafe Upstairs?) Signage saying it was open and was a long walk to get there only to find it was closed. Terrible experience especially if you have someone elderly with you. A horrible place to manoeuvre around!!!

My sister had a c- section on Thursday.....her bp drops so she had to stay till Saturday but on Saturday, evening one staff was so rude ....she didn't even give us a notice of discharge and suddenly around 8 pm she told us we can go home ... we were happy to go home but my sister had still pain and couldn't stand and walk too .... they said they don't have wheelchair in their ward..... so rude😡....actually I want to give one star but I give two because some staffs were good 👍

The layout of the new a building leaves a lot to be desired. I've had to walk all the way to the e block entrance in order to reach a patient staying on the 7th floor of A block. No ability to be let through nor a entrance at the back of the building for guests visiting patients. let us hope this BLATANT flaw is rectified in the future renovations.

Front desk needs to be more friendly and supportive. Parking always full. Long waiting hours. But once you get your turn, the doctors and nurses are very nice.

I had my radiation treatment transferred to Nepean for convenience, I could not have been happier with my treatment from the radiation specialists to the wonderful radiation therapists & the nurses, all have been very professional, extremely empathetic & friendly, highly recommend this team.👍🏻👍🏻👍🏻👍🏻👍🏻

First born 5/6/2022 emergency c section and my recent second baby 2/11/2023 having a planned C section. Firstly i would like to thank all the Nepean public birth unit and mid wifes , nurses, doctors and epidural staff for both experiences both times you all were amazing at what you do Iv only just got out of hospital and my 2 day experience was so calm , professional and not once did i feel worried. The long hours you must all do and yet you all still did your job so well. I cannot thank you all for helping me bring my two beautiful girls into this world if only i could reward you all for the great experience i have had both times. Thank you from the bottom of my heart Kristie fabiano x

I came in today for day surgery. I have never in my life come across doctors, surgeons, nurses and anaesthetists who are all so kind, polite and friendly. They made the whole process so much easier and calming.

The midwife’s and doctors in the birthing unit and maternity ward 8C are the best , thank you for delivering our son on the 14122023 and taking such good care of my partner and son throughout. We appreciate you.

My grandson be waiting On surgery over 12 months now He still waiting he so much pain Very day and night Be on waiting list back in October 2022 we are now in 2024 Whan you going Up people who been waiting so long