EXTREMELY UNSATISFIED. As far as the assistants and the dentist, they were gentle and polite. Very nice. As far as the office manager, she was nasty and extremely unhelpful. My insurance called her to try to explain how my insurance worked. She didn’t want to listen or cooperate. I had to pay $200.00 out of pocket for part of my exam that is s technically covered. And I should be reimbursed. But don’t even know if I’ll get that back.

Definitely wouldn’t recommend. Drove 1.5 hours to be treated poorly. Office manager was “so helpful” (her words) & all we got were X-rays and they refused to even aid the child who was in pain. She left terrified of the angry office manager who was EXTREMELY CONFRONTATIONAL! Do not recommend.

This dental office was awesome . The staff were very friendly and helpful. I felt welcomed and they didn’t rush me in ,then out . They explained everything in detail to me . The dentist and his assistant were wonderful. And no one tried to make me apply for credit. This office is a hour and a half away from my house, but I don’t care . The drive is worth it, I haven’t a good experience in a dental office in a long time . All of you rock 😊 Thank you.

I have been a patient at the ferry office for 6 years now. Never ever had I been as disappointed as I have been the past 2 years. The staff are extremely rude! The waite time is awful. The rooms are not as clean and organized as they were when Gwen was there. So extremely disappointed in this office and the staff

I really had a good experience at this office this time . Last couple of cleanings were not very detailed. This visit was with Jodi who was very nice and efficient. I do miss Dr. Plantz . He was one the best dentist I’ve ever had. Thanks for the care!

I’m so glad I chose Complete Dental for my dental needs. I scheduled my appointment for a closer location but they were booked out until October so I took that appointment anyways just to be on the books and established as a patient. Then two days before my birthday my tooth broke at the gum line, so I called the Martinsferry location and was scheduled within less than 5 days. Went in for my first appointment today and everyone was so nice and inviting, I wasn’t sure if I was actually at the dentists!! The X-rays went smooth, paperwork was a breeze, the doctor was very efficient and knowledgeable and they took very good care of me just like Lori kept telling me they would. I’ve always had the worst experiences with the dentist since I was a child and am returning this coming Friday for two root canals and a number a fillings. Then off to the oral surgeon for some extractions then some partials and I’ll be all set and ready to eat real foods again. It’s been a long time since I’ve had real meats because I haven’t had any back teeth to eat with. Now Complete Dental will be helping me on my way to a healthy diet and being able to fully chew my food again. Thanks Complete Dental.

Dentist and staff great. However...they took my blood pressure 4 different times and each time it registered 172/121. This was totally out of character for me, but no one said anything about it or even suggested I see my doctor. Had to come home and look up online which just increased my nervousness. Really wish someone had said something to me.

There for 4 1/2 hours. Kylie was the only real friendly worker. My daughter's temporarys didn't even last 24 hours and we had to come back. When we came back we had to wait in the waiting room for 40 minutes past our scheduled appointment time.

One of the best dental experiences I've had and I had a full top removal they were very professional and kind. Had my second appointment today for multiple extractions Dr.Shoaf did a wonderful job and his dental assistant Tina was awesome as well 10/10 I would visit again.

Great experience. My other dentist retired and this was my first visit here. The hygienist was friendly and efficient. The front staff was nice as well.

I have occurances where I had to consistently come back in what felt as tho week after week & I’ve now had to get the fillings & permanents redone that I had done there. A fair amount of money for dental work that’s crumbling apart fast. The dental hygienist & some of the staff are actually good & considerate.

THIS review is going to be based on my experiences with CDC in 2018/2019 when they performed MULTIPLE root canals on me. There was so much wrong with these visits..first long wait times, thinking about sitting in that waiting room is nightmare fuel for me. 30-45 mins after your appt time is when you were seen. Anyway, the root canal process is NOT fun, even when done perfectly…so when it’s not done properly, it’s VERY unpleasant. The girl who worked on me began to drill on the WRONG tooth! She stopped and had to get the paperwork that showed which number tooth she was supposed to be working on. Also, they did all these root canals in about two appointments. Like 5 on the first appointment, then 3-4 on the second. All these “necessary” root canals were not posted, not secured…DOOMED to fail. My story about multiple (miserable) root canal failures is not a ONE-OFF. I’ve heard so many locals have this same story. I believe CDC is to blame for all the GUMMY BEARS in the Ohio Valley!!! You think I’m exaggerating? I wish! I really hope that CDC dentists did not do these root canals unnecessarily, not secure the remainder of the tooth, so it would (in a short time) crumble and fail. That way they could charge for the expensive root c’s and again charge for the inevitable extraction of the rest of what shards were left of your teeth! I went through so much PAIN, EMBARRASSMENT, and TRAUMA from the failure of my teeth. It wasn’t like I had major problems before (besides a few fillings and an extraction)…it has been such a terrible journey. I miss my original teeth. I miss my smile. When I had to have the remainder of my teeth surgically removed, I cried. Not from pain, but from the loss. I went as far as trying to take legal action against Complete Dental. When I talked with the receptionist, she said the dentist from 2019 is not there any longer. She actually empathized with me and said my story is a common one amongst past patients. Unfortunately, my lawyer said it is very hard to prove malicious malpractice on the dentist because we would have to prove that the he believed I did NOT need these procedures, but proceeded anyway. So…Fast-forward to today. I need a permanent denture now. I still live in the Valley. There are no openings for months at other Medicaid-friendly DDS’s. So I’m giving CDC one more shot. They can’t hurt my teeth anymore, because they’re gone! If the experience is positive, I will absolutely update this review. I really hope it has gotten better there. Yes, I’m on Medicaid. I am a single mom of two children and even with a full time job, I still can’t make ends meet. Half the Valley is probably on welfare…the economy is so egregious here..but just because we are on Medicaid, doesn’t mean we don’t deserve good medical care. It shouldn’t be a place of unnecessary trauma! Ok, well appt is December 4th. I’ll be updating the review then

My 9 yr old daughter came to have a filling placed. She expressed she wasn’t numb enough. The dentist persisted, ignoring her, stating she was numb. He began the process putting her in pin and creating a bad experience for my child. After she expressed she wasn’t numb enough again he then finally numbed her properly. Then, while performing the procedure the Dr. leaves the room in the middle of the process to check out dentures, leaving her sitting there. She was accompanied by my mother who was left to stand for 45 minutes, while listening to the staff drama and chaos. My child was traumatized. I’ve heard a lot of bad things about this place, but we always have given the benefit of the doubt. We will not be returning.

Absolutely LOVE Jodi, Gwen and the rest of the front office ladies. Super friendly and thorough. Only place we will go.