Kayley the manager is AMAZING! she was MORE than helpful and very knowledgeable! Even willing to teach me a few new things about different reptiles I haven't owned yet. It's a 45 min drive here and only a 10 min drive to my normal pet store but I will be coming here from now on!!!

First time being here! Was looking for puppy items and buying frozen mice for my baby ball python. I had called beforehand to inquire about mice & young man was very helpful and knowledgeable. Found the same thing while in the store. I will definitely be coming back here!

My favorite Petco employee was working when I went in yesterday, Kayley was working at the register. There was a wait so I got to witness her interactions with other guests. With everyone she asked if they knew the return policy then gave them a lil additional info of her own about the item they were buying. She made everyone feel like she genuinely cared about them. They were smiling when they left. You have a rare gem in her as a retail person!!! Thanks Kayley for being so kind and genuine!

Kaley M and Emily J from the Mason City Iowa store need to be recognized. I have been dealing with the Petco application issues for over a year. The company themselves could not help me. I have had coupons for free dog food from many past purchases These girls worked DILIGENTLY until they fixed my account. They are gems and did not have to do this. I hope you reach out to them as they went above and beyond!

Everything was easy to find and you had exactly what I was looking for. The staff at checkout was amazing! She made me feel welcomed and like I genuinely mattered to her day

Staff were very friendly and knowledgeable. I found what I needed and had a great conversation with staff. Will definitely come back to shop for pet items.

I was in the store for about 20 minutes and absolutely no one asked if I needed help finding anything. Store was untidy had carts setting around waiting to be unloaded. But only saw 1 person in the store as I was leaving.

I don't often shop at petco due to poor reptile care, however this store was amazing. The whole store was clean and stocked well. I also saw an associate feeding the nocturnal reptiles at the appropriate time. On top of that they all looked really well taken care of, they even had the older bearded dragons separated from the babies!!! This continued into the aquariums! It's easy to see this store really cares about the animals in their care, of every store was this good I would stop going to PetSmart entirely!