1/5 Pol S. 9 months ago on Google
I
rented
a
VAN
for
a
ten
days
in
June
2023
in
Siesta
Campers
Porto
and
drove
with
it
around
Portugal.
Even
if
we
had
a
nice
trip,
we
sadly
can’t
recommend
Siesta
Campers
in
Porto,
as
the
boss
of
the
team,
Nicolas,
didn’t
treat
us
well.
Our
problem
was,
that
here
was
a
misunderstanding
while
booking
the
car,
as
during
pick-up
we
communicated
we
would
return
it
at
17h30
and
no-one
contradicted.
We
thought
that
the
message
of
returning
it
at
11h
was
a
mistake
on
our
side
while
introducing
the
booking
data,
as
we
had
originally
planned
an
early
return
and
later
changed
flights,
so
we
understood
it
was
allowed
to
return
the
car
later.
As
the
van
wasn’t
delivered
on
time,
we
received
an
angry
call
from
Nico,
the
owner,
so
we
hurried
to
give
the
van
back
and
apologized
for
the
misunderstanding.
Nico
did
not
treat
us
with
respect:
he
shouted
to
us,
accused
us
of
ignoring
the
rules
on
purpose,
and
didn’t
want
to
understand
this
was
based
on
a
misunderstanding
with
the
working
team
in
the
office,
who
always
acted
in
good
faith.
Nico
seems
to
be
more
worried
about
contractual
data
than
about
real
people
handling
respectfully
with
each
other.
Nico
himself
wasn’t
present
in
the
office,
it’s
easier
just
to
shout
around
with
the
phone.
Interestingly
enough,
the
team
in
the
office
apologized
for
Nico’s
behavior,
so
I
believe
I’m
not
the
first
one
being
shouted
at.
I
am
a
very
sensitive
person,
don’t
like
being
shouted
at.
The
discussion
with
Nico
left
me
in
a
very
bad
feeling,
which
took
me
2
days
to
get
rid
of.
You
generally
shouldn’t
shout
to
anyone,
regardless
of
if
they
are
customers
or
not.
The
fact
that
they
fared
60€
for
late
return
according
to
the
contract
is
not
relevant
for
this
review,
just
the
way
we
were
treated
is,
even
if
Nico
claims,
another
family
got
the
van
late,
this
is
simply
not
true
as
upon
return
the
van
there
were
3
other
unused
vans
in
there
waiting
for
delivery.
You
can
better
judge
how
good
or
bad
a
service
is
when
something
goes
wrong,
if
everything
works
perfect
you
don’t
really
get
to
know
how
they
handle
with
normal
issues
that
can
happen
to
anyone.
Yours,
Pol,
rental
agreement
#4998