1/5 C Q. 5 months ago on Google
Would
NOT
recommend!
Shockingly
poor
service.
Went
there
this
morning
and
asked
for
a
cold
matcha
latte
and
got
a
spoonful
of
matcha
powder
dumped
into
a
glass
of
cold
milk
(see
photo
-
tasted
exactly
like
it
looks
-
a
glass
of
milk
with
undissolved
matcha
powder).
Politely
raised
this
with
a
waitress
and
she
gave
me
nasty
looks
and
attitude
and
immediately
shot
me
down
with,
"That's
how
you
make
it."
Told
her
that
I
did
not
want
it
as
I
was
not
satisfied
with
it
and
she
eyerolled
me
and
rudely
took
it
off
my
table.
The
manager
then
brings
back
the
SAME
glass
with
more
matcha
powder
dumped
in
and
says,
"I've
added
more
matcha
in".
Tried
explaining
that
the
issue
is
this
is
NOT
how
you
make
a
matcha
latte
and
he
immediately
retorts,
"This
is
how
you
make
it.
All
our
customers
like
it
like
this".
Told
him
I
didn't
want
it.
Same
waitress
from
before
gave
me
another
nasty
look
again
later
as
she
walked
past.
Went
to
pay
at
the
end
of
our
meal
and
the
manager
quietly
charged
me
for
the
matcha
latte
and
said
nothing
about
it
so
I
had
to
pay
for
something
that
was
not
made
properly
and
that
I
didn't
even
drink.
Apple
pie
was
super
dry
as
well.
Coffee
that
was
meant
to
be
"large"
was
just
your
regular
normal
sized
coffee
cup.
Overall
will
never
go
back.
Unprofessional
and
below
average
food
and
drinks.
Edit:
Shocked
that
the
manager
is
dishonest
and
lying
about
me
giving
him
attitude.
Appalling.
Taking
the
drink
away
and
simply
chucking
more
powder
into
the
drink,
and
then
expecting
the
customer
to
be
happy
with
that,
and
THEN
charging
them
for
it,
is
not
the
solution.
My
friend
who
wrote
a
review
was
at
the
cafe
too
so
has
every
right
to
write
a
review.
I
have
several
friend
who
own
cafes
and
this
is
NOT
how
you
make
matcha
latte.
The
photo
speaks
for
itself.
I
can
also
see
several
low
reviews
mentioning
rude
attitudes
from
staff
so
it
clearly
is
not
a
one
off.
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