1/5 Josh R. 2 years ago on Google
Im
fall
2021
I
brought
my
two
7
year
old
daughters
here
for
a
fun
weekend
stay
cation
while
their
mother
was
out
of
town.
I
specifically
chose
this
location
because
of
the
indoor
pool.
We
got
checked
in
and
headed
to
the
pool,
except
my
key
card
wouldn't
open
the
door.
I
went
and
told
the
front
desk
clerk
who
came
and
opened
the
door
and
let
us
in.
The
water
looked
a
little
murky,
but
I
thought
maybe
it
was
just
warm.
We
got
in
and
started
swimming
when
I
felt
the
walls
-
and
they
were
slimy.
I
started
to
inspect
the
water
and
found
that
there
was
brown
algea
infesting
the
pool.
I
rang
the
front
desk
to
inform
the
clerk
while
my
kids
took
showers
and
got
clothes
on.
The
clerk
told
me
that
they
had
been
trying
to
clean
it
and
there
was
someone
coming
the
next
day.
Which
means
he
knew
it
was
like
that
when
he
let
me
and
my
kids
swim
in
it!
We
slept
there
that
night,
but
left
the
next
day
to
go
to
another
hotel.
I
called
IHG
to
complain
about
the
lack
of
concern
shown
about
the
issue.
The
corporate
office
gave
me
some
points
and
said
they
were
sorry.
Fast
forward
to
last
night.
Our
house
power
went
out
and
I
need
power
for
a
CPAP
to
sleep.
I
booked
a
night
at
this
hotel
and
proceeded
to
check
in.
When
we
arrived
we
were
told
we
were
on
a
"do
not
rent"
list
do
the
pool
incident
from
before.
So
because
I
filed
a
complaint,
I
was
black
listed.
Fantastic
customer
service.
The
hotel
is
under
different
management
than
before,
so
I
explained
to
the
clerk
there,
but
fhe
manager
refused
to
let
me
check
in.
Be
warry
of
hotel
managers
who
refuse
to
listen
to
the
account
and
do
the
right
thing.
I
did
call
IHG.
All
they
could
do
was
issue
me
a
refund
and
offer
to
get
me
room
in
another
hotel.