(Translated by Google) Very bad service. I use this hospital because it is the closest to my house. If it wasn't for an emergency, I wouldn't use this hospital. My husband's handling is very bad and very slow. In the ER, I told my husband that my husband was short of breath, because of his heart. I was told to register first. My husband was only given oxygen and an EKG, but I said I wanted everything checked immediately. After I finished registering, after I finished checking the ECG the doctor even asked me to redeem the medicine first at the pharmacy. Instead of being given immediate help so that my husband's shortness of breath and chest pain were restored first. Finally it was too late, my husband breathed out, only 15 minutes after being given oxygen and an EKG. When taken to the emergency room, my husband was just pumped without doing anything else, as if just to get them to help. 30 minutes later they declared my husband dead. My husband was taken to the morgue, and I was left there wailing, considered disturbing the patients in the ER, even though there was only 1 patient in the ER. Not long after, a gentleman came to me asking that formalin be done at home. Just imagine, when people grieve, there are still businesses outside of this hospital. I asked my husband to be bathed first before taking him home. And what does the bathing do? They don't respect the corpse at all, it is watered like pouring dirt and it's just that. In the end, I myself washed my husband's body. Very brave. And the strangest thing is, this hospital has no signal, we want to use the phone, both Whatsapp and GSM, there is no signal at all, so we have trouble contacting anyone. But, in the morgue, the signal is there. What do you mean there is no signal in the emergency room or in the patient's waiting room? Don't want to go to this hospital, even though it's type B, but bad services. Bad and slow service. You have to register first before you can take action. Damn SOPs. Not humanity comes first. And my son about 3-4 years ago had an accident. The new handling is done after the family comes first. A terrible hospital, traumatized when you see this hospital. Type B hospital, where is the assessment so that it gets a B value? (Original) Pelayanan sangat buruk. Saya menggunakan Rumah Sakit ini karena yg paling dekat dengan rumah saya. Kalau tidak krn emergency saya tidak menggunakan RS ini. Penanganan suami saya sangat buruk dan lamban sekali. Di IGD saya sudah bilang suami saya sesak, krn jantung. Saya disuruh daftar dulu. Suami saya hanya dikasih oxygen dan EKG sj, pdhl saya bilang saya minta dicek semuanya segera. Setelah saya selesai daftar, setelah selesai cek EKG dokter malah minta saya nebus obat dulu di farmasi. Bukannya langsung diberikan pertolongan agar sesak suami saya dan sakit didadanya dipulihkan dulu. Akhirnya terlambat, suami saya menghembuskan nafasnya, hanya 15 menit setelah dikasih tindakan pemberian oxygen dan EKG. Ketika dibawa ke ruangan darurat, suami saya hanya dipompa tanpa dilakukan tindakan lainnya, seolah² hanya supaya mereka melakukan pertolongan. 30 menit kemudian mereka nyatakan suami saya meninggal. Suami saya dibawa ke ruang mayat, dan saya ditinggalkan saja disana meraung², dianggap mengganggu pasien di IGD, padahal pasien di IGD hanya 1 org sj. Tidak lama kemudian ada seorang bapak² mendatangi saya meminta agar dirumah sj dilakukan formalin. Bayangkan saja, saat orang berduka, masih saja ada bisnis diluar dr RS ini. Saya meminta suami saya dimandikan dulu sebelum dibawa pulang ke rumah. Dan apa yg dilakukan yg mandikan? Mereka sama sekali tidak menghargai jenazah, disiram seperti menyiram kotoran dan asal saja. Yang akhirnya saya sendiri yg memandikan jenazah suami saya. Tega amat. Dan yang paling anehnya, Rumah sakit inilah yg tidak ada sinyal, kita mau menggunakan telp baik Whatsapp maupun GSM tidak ada sinyal sama sekali, sehingga kita kesulitan menghubungi siapapun. Tapi, di kamar mayat, sinyal ada. Apa maksudnya nih di IGD maupun diruang tunggu pasien tidak ada sinyal? Janganlah mau berobat ke rumah sakit ini, padahal sudah type B, tapi bad services. Pelayanan buruk dan lambat. Harus daftar dulu baru dikasih tindakan. SOP brengsek. Bukan kemanusiaan didahulukan. Dan anak saya sekitar 3-4 thn yg lalu pernah kecelakaan. Penanganan baru dilakukan setelah keluarga datang dulu. RS yg mengerikan, trauma kalau melihat RS ini. Rumah sakit type B, dimana sih penilaian sehingga mendapat nilai B?

(Translated by Google) Bad service, very very slow service. A little story, my mother was referred to this hospital for gallstone surgery. After the surgery, when I checked my mother's condition in the ICU, she showed signs of drug allergy. There is a rash on his skin. (I know because my mother had allergies before) and the hospital has also told me many times that my mother was allergic to drugs, but for some reason after the operation the drug allergy occurred again. After being moved from the ICU, I told the nurse that my mother's skin was like a drug allergy. The nurse didn't respond, didn't even glance at it. The surgeon is postoperative, the visit is on the 2nd day. The first day the assistant visits only. Over time, my mother's condition got worse, because of the slow treatment for my mother. Hopefully no more patients will experience something like what my mother did. Now my mother is calm, may Allah put my mother in the best place by His side.. Amen ya Rabb.. (Original) Bad service, pelayanan amat sangat lambat. Sedikit cerita, ibu saya dirujuk ke RS ini untuk operasi batu empedu. pasca operasi, ketika saya cek keadaan ibu saya di ICU menunjukkan tanda2 alergi obat. Ada ruam dikulitnya. (Saya tau karena sebelumnya ibu saya pernah alergi) dan pihak rumah sakit juga sudah bolak balik saya beritahu berkali-kali kalau ibu saya pernah alergi obat, tapi entah kenapa pasca operasi timbul lagi alergi obatnya. Setelah dipindah keruangan dari ICU, saya bilang ke perawat bahwa kulit ibu saya seperti alergi obat. Perawatnya no respon, dilirik pun gak. Dokter bedahnya pasca operasi, visit hari ke 2.hari pertama yang visit asistennya sj. Lama2 keadaan ibu saya makin parah, karena lambatnya penanganan buat ibu saya. Mudah2an tidak ada lagi pasien yang mengalami hal seperti yg dialami ibu saya. Sekarang ibu saya sudah tenang, semoga Allah menempatkan Ibu saya ditempat terbaik disisi-Nya.. Aaminn ya Rabb..

(Translated by Google) As an alumni of BPJS patients at partners, I suggest friends who want treatment, don't come here. because my family and I were disappointed with the doctor's service who did not completely treat the patient, even though he had been hospitalized twice with the same sp.pd doctor. please, don't bring it here. the nurses are also jutek2 especially those who are seniors (see which face is senior/junior). every day there must be patients who fall / die, very scary. and if you use bpjs, if you want to go up to class 2 or 1, there will be an additional fee that we pay personally, now I have to pay 900 thousand to 1.3 million, and the details of the fee do not know what it is for. is that the bpjs rule or does rs have their own rules? I don't know, only they know. If there is an owner / or rs party who reads this, please correct yourself. because you bet your life with patients not puppets. thx (Original) sebagai alumni pasien bpjs di mitra, saya sarankan untuk teman2 yang ingin berobat, jangan kemari. karena saya dan keluarga kecewa dengan pelayanan dokter yang tidak tuntas menangani pasien, padahal sudah 2x opname dgn dokter sp.pd yang sama. please, jangan bawa kemari. perawatnya juga jutek2 apalagi yang sudah senior (keliatan dari wajah mana senior/ junior). setiap hari pasti ada pasien yang gugur/meninggal, sangat menakutkan. dan kalau kalian pakai bpjs, mau naik kelas 2 atau 1 pasti dikenakan biaya tambahan yang kita bayar pribadi, kmrn saya kena 900rb sampai 1,3 jt, dan rincian biayanya tidak tau untuk apa. apakah seperti itu aturan bpjs atau rs punya aturan sendiri? entahlah, hanya mereka yang tau. kalau ada owner/atau pihak rs yg baca ini, tolong koreksi diri. karena kalian bertaruh nyawa dgn pasien bukan boneka. tks

not bad

This isn't good hospital with lack of services and also really unfriendly with us, as patient. Two words: Very Slow

(Translated by Google) The service at the true partner hospital in Medan is very, very bad, especially in the ICU, especially the nurses are a lot lazy and slow... My mother had surgery, maybe she was conscious and able to talk, on the third day she dropped and became unconscious and finally died. The patient was completely ignored, not to mention the red fire ants gnawing at my mother's hand and spewing dirty blood from her mouth and left until my mother suffocated. I have a video of it. In an average day, 3-5 patients die in the ICU, which means that the service is very bad. Don't ever come here for treatment again. May God reward you and your family will hit it like we did. (Original) Pelayanan di rumah sakit mitra sejati medan amat sangat buruk terutama di ICU apalagi perawatnya bnyk malas dan lambat... Ibu saya habis operasi, bsk nya sadar dan bs bicara,hari ketiga makin drop dan ga sadarkan diri dn akhrnya meninggal. Pasien benar² tdk diperhatikan,tdk Terlebih semut api merah grogoti tangan ibu saya.dan memuntahkan darah kotor dr mulut dan dibiarkan sampai ibu saya sesak.saya ada video nya. Dalam sehari rata2 pasien meninggal 3-5 org dlm ICU berarti pelayanan sangat buruk.jgn pernah lagi kemari berobat.smoga Tuhan balaskan dan kena keluarga mu ya seperti yg kami rasakan.

Pokoknya semua yg dituliskan oleh orang² yg memberi bintang 1 itu benar adanya😢 Wahai kalian tim medis yg bekerja di RS MITRA SEJATI, bekerjalah dengan hati. Apa yg kalian tabur, itu juga yg akan kalian tuai. Ingat kalian juga punya keluarga. Di IGD saja sudah diabaikan, karna setelah nunggu 3 jam baru bapakku di cek, apalagi di rawat di ICU yg gak kita lihat . Dan benar saja ayahku meninggal di ICU. Dalam waktu 3 jam aq menunggu ambulance yg ku carter datang, pasien ICU yg meninggal nambah lagi, jadi total 4 jenazah yg meninggal dalam waktu 3 jam. Only God Knows...

Bad service

Not good!!

(Translated by Google) The hospital with the worst service, the old security guard is inconsistent with incoming guests during the pandemic, we are not allowed to visit on the grounds that we can only have one even though there are more than two families that I saw back and forth taking turns to enter, please educate them to be smarter and civilized . thanks (Original) Rumah sakit dengan pelayanan terburuk, satpam yang tua tidak konsisten dengan tamu masuk di masa pandemi, kami tidak diperbolehkan menjenguk dengan alasan hanya boleh satu padahal ada keluarga lebih dari dua yang saya liat bolak balik bergantian bisa masuk, tolong di edukasi biar lebih pintar dan beradab. terima kasih

(Translated by Google) Going to this hospital, the plan is to meet a gynecologist to open a spiral. When in the CS section, you confirm to the content section by phone. Then he said the doctor didn't want to open the spiral. You can't open a spiral here, it's better if you go to the puskesmas. WHAT!!! This is the first time I've been rejected by a doctor and I'm a GENERAL patient. Message to the doctor who rejected me "if you still like money, don't pretend to refuse patients" there are still many doctors who are better than you, fix their attitude" finally went to a better hospital, Columbia Asia. I gave up going to this hospital. Was it urgent? will prnh here. (Original) Ke RS ini rencana nya mau ketemu dokter kandungan mau buka spiral. Pas dibagian CS mbak2 nya konfirmasi ke bagian kandungan by phone. Trus katanya dokternya gak mau bukain spiral. Gak bisa disini buka spiral lebih baik ibuk ke puskesmas aja. WHAT !!! Ini pertama x nya aku di tolak dokter dan aku pasien UMUM. Pesan buat sidokter yg ngereject aku "kalau masih doyan duit jangan sok2 nolak pasien" masih byk dokter yang lbh hebat dr pd kamu , perbaiki attitude nya" akhirnya prg ke RS yg lbh bagus yaitu columbia asia . Aku kapok ke RS ini. Urgent pun gak akan prnh ke sini.

Ok

Mortuary hospital

(Translated by Google) Experience was slow, waiting for the queue from U13 to come to take queue no. U14 was not called "but people always came to the admin table. The admin was busy chatting and didn't see the queue. Was directed to the Internal Medicine poly doctor, several patients had been in and out from there but were not called". It turned out that when the nurse came out, she asked if she wanted to enter the poly PD, but the name was not sent by the admin to the doctor. Genuine bad experience here. TOMORROW LEARN TOMORROW YES "THE SENSE PEOPLE WORKING HERE. THAT IS A SICK PERSON WHO COME IF YOU ARE HEALTHY NOBODY WANT TO COME THERE. SO THINK THAT IF YOU ARE SICK WILL NOT BE RESPONDED OR YOUR FAMILY!!! (Original) Pengalaman lamban, nunggu antrian dari U13 baru datang ambil antrian no U14 gak dipanggil" tapi orang selalu berdatangan ke meja adminnya. Adminnya sibuk ngobrol gak liat antrian. Diarahkan ke dokter poli Penyakit Dalam, sudah keluar masuk beberapa pasien dari situ tapi tidak dipanggil". Ternyata pas perawat keluar menanyakan mau masuk ke poli PD ehh namanya enggak ada dikirim adminnya ke dokternya. Asli buruk pengalaman disini. BESOK BESOK BELAJAR KELEN YA ORANG" BERAKAL YG BEKERJA DISINI. ITU ORANG SAKIT YANG DATANG KALO SEHAT GAK ADA MAU DATANG KESITU. JADI PIKIRKAN KALO ITU KALIAN SAKIT GAK DITANGGAPIN ATAU KELUARGA KALIAN!!!

bad service

(Translated by Google) The hospital is in the middle of the city, easy to reach, and complete with radiology room, emergency room, ICU, and others. (Original) Rumah sakitnya berada ditengah² kota, mudah dijangkau, dan lengkap dengan ruang radiologi, igd, icu, dan lainnya.

Highly recommend this hospital for people who are dying, 3 days of waiting for the doctor and didn't come, when the doctor came, he just looked through the door and then came out, great 👍👍👍

True partner hospitals are not good

𝑇𝑒𝑟𝑖𝑚𝑎 𝑘𝑎𝑠𝑖ℎ 𝑑𝑜𝑘𝑡𝑒𝑟 𝑃𝑒𝑟𝑎𝑤𝑎𝑡 𝑡𝑢𝑙𝑖𝑝 𝑅𝑆 𝑚𝑖𝑡𝑟𝑎 𝑠𝑒𝑗𝑎𝑡𝑖 𝑅𝑎𝑚𝑎ℎ 𝑑𝑎𝑛 𝑏𝑎𝑖𝑘 𝑃𝑜𝑘𝑜𝑘𝑛𝑦𝑎 𝑅𝑆 𝑚𝑖𝑡𝑟𝑎 𝑠𝑒𝑗𝑎𝑡𝑖 𝑇ℎ𝑒 best👍

This isn't good hospital with lack of services and also really unfriendly with us, as patient.and as refuges too

The best

nice hospital ...👍

The best🌹🌹🌹

The services provided by RSU Mitra Sejati are very excellent. Where the emphasis is on patient satisfaction and the acceleration of patient service. And the staff warmly welcome patients.

Mitra Sejati RSU has very good service, the health staff are kind and friendly

RSU Mitra Sejat is very good at providing good service to patients and patient families

Good

The service is good, the health workers are friendly and competent

The true partner hospital is very good and the service is also good

Sep