(Translated by Google) There are several dr. Those who come late. Especially dr. Specialist poly.... The impression does not respect the patient's time and complaints. In times of a pandemic like this, we should always respect time so that there is no accumulation of patients. And the patient also still has a lot of activities and also needs rest. It's too late to feel guilty. Not 1 x 2 times like this. But it's been almost years. But there is no change either. Effectively ignore. (Original) Ada beberapa dr. Yg sll dtg telat. Khususnya dr.Spesialis poly.... Berkesan tidak menghargai waktu dan keluhan pasien. Seharuanya di masa pandemi seperti ini selalu menghargai waktu agar tidak ada penumpukan pasien. Dan pasien juga masih banyak kegiatan dan juga perlu istirahat. Sudah telat berkesan tak merasa bersalah. Bukan 1 x 2 kali kejadian seperti ini. Tapi udh hampir bertahun. Tetapi tak ada perubahan juga. Berkesan abai.

(Translated by Google) Actually the hospital is good, the facilities are also decent. But the system is lacking, especially for outpatients, the queues are very long and long. I personally want to go to the poly for almost 2 hours to queue up for administrative matters on the first floor In the pamphlet near the lift below, it is informed that there is an online queue system for registering via wa. But when I try it, it doesn't work, even the number is not registered To try to take an online queue via the JKN mobile application it always fails to connect to the RS server When asked to the front information he said there was no online queue. Even though it's clearly stated inside. Continue to contact the hospital, they say the online queue is being disrupted. Please the hospital to improve the quality again. Especially the queue service system. Pity the sick patient can't stand sitting for long. In addition, the number of patients who are increasingly crowded, the employees of the administrative registration section on the 1st floor are getting more and more overwhelmed to take care of them. Please activate the online queue so that it is equally delicious, patients are not tired of waiting. The administration is not tired of taking care of the crowds of patients. (Original) Sebenarnya rumah sakitnya bagus, fasilitas juga lumayan. Tapi sistemnya kurang terutama untuk pasien rawat jalan antrian sangat panjang dan lama. Saya pribadi mau ke poli hampir 2 jam untuk ngantri urusan administrasi saja yang di lantai satu Di pamplet deket lift bawah diinfokan bahwa ada sistem antrian online daftar via wa. Tapi pas di coba eh gak bisa malah nomor wanya gak terdaftar Untuk coba ambil antrian online lewat aplikasi jkn mobile selalu gagal menghubungkan ke server rs Di tanya ke informasi depan katanya gak ada antrian online. Padahal udh jelas tertera di dalam. Terus hubungi pihak rumah sakit katanya antrian online sedang gangguan. Tolonglah pihak rumah sakit tingkatkan lagi kualitasnya. Terutama sistem pelayanan antrian. Kasihan pasien yang sakit gak tahan duduk lama. Di tambah lagi jumlah pasien yang semakin ramai karyawan bagian pendaftaran administrasi di lantai 1 makin kewalahan ngurusinya. Mohon aktifkan antrian onlinenya biar sama sama enak, pasien gak capek nunggu. Admistrasi pun gak capek ngurus ramainya pasien.

sure, the facilities looks good with improving condition. but, service of security guard is so low. help sign is not clear enough. my cousin is pharmacist and when he go to this hospital, he given not needed medicines. because the medicines is not effective to relieve his sick.

You can have work accident facility here, no worry if you do not have money, as long as you register and having BPJS Ketenagakerjaan then you can have treatment for working accident

(Translated by Google) The emergency room service to the room is quite good.. Nurses and doctors are also good.. BUT the visiting time is too narrow, only given 1 hour, what about patients who have a lot of family and friends who want to visit in such a short time? What is even less impressive is the SATPAM: 1. THE REGULATIONS for visiting only 1 person are correct, but the fact is that in a hospital with 1 room visitors, it is ALLOWED for security guards to have 2 and 3 people (especially 1 clan and 1 tribe with their security guard). 2. The security guard who crosses the vehicle, patient guests, and the Ambulance did not wear a whistle, vest and stop while crossing so that the Ambulance never hit a motorbike (Ambulance does not work, siren). 3. The security guard is not friendly to patient guests and speaks rudely to patient guests. (Original) Pelayanan IGD sampai keruangan lumayan baik.. Perawat dan dokter juga Baik.. NAMUN Jam berkunjung waktu terlalu sempit cuma dikasi 1 jam, bagaimana dengan pasien yg byk keluarga dan teman yg ingin berkunjung dengan waktu sesingkat itu? Yg lebih tidak mengesankan lagi yaitu SATPAM : 1.PERATURAN berkunjung hanya boleh 1 org itu sudah benar tapi kenyataan dirumah sakit pengunjung 1 kamar diBOLEHKAN SATPAM bisa 2 dan 3 org (Apalagi 1 Marga dan 1 suku dengan Satpam nya). 2.Satpam yg menyebrangi kendaraan, tamu pasien, dan Ambulan tidak memakai Pluit,Rompi dan stopan saat menyebrangi sehingga Ambulan pernah menabrak sepeda motor(Ambulan tidak hidup Sirine ). 3. Satpam tidak ramah kepada tamu pasien dan Berbicara kasar kepada tamu pasien.

Baik ada plus minusnya, pelayanan oleh perwatnya baik, sering liat pasien, ketika tengah malam dipanggil langsung gerak. Dokter penyakit dalamnya pun oke. Dua bulan ditangani dr.Rini dan terakhir ditangani dr. Herwindo serta diberi resep obat yg baik walau mahal, Alhamdulillah batu empedu bisa hilang, tinggal penebalan finding empedu saja. Cuma ada yg minus si masalah kluarga datng jenguk jauh dari kampung gak bisa masuk 4 orang krena dibatasi hanya 2 orang. Bingung jd nya mau letak mana alhasil jauh jauh dari limapuluh cuma sampe Lobi Rumah sakit abis itu balik gak ketemu. Untuk cendela waktu hujan bocor, minta silicon lagi dikamar 703. Namun petugasnya langsung tanggap beresi lantai yg basah.

Parkiran agak susah kalo yang dari medan ke belawan soalnya harus muter agak jauh. Parkiran berada di seberang rumah sakit. Untuk saat ini hanya diperbolehkan 1 orang yang menjaga pasien untuk rawat inap. Jam kunjung 13.00-14.00 WIB dan 17.00-18.00 WIB. Mushola berada di lantai 9. Bagi yang mau berkunjung siapkan KTP untuk bisa masuk

Layanan rumah sakitnya sih oke... tp securitynya macem yg punya RS . Gadak tata kramanya... kalian jasa pelayanan loh... ruamh sakit bagus tp securitynya macem anjing kayak gtu sama aja rs nya jd jelek juga!!! Cukup sekali lah k sini yaa...

(Translated by Google) Recently, I felt that the service at the hospital was not friendly, really bad, the staff, gada etittud, were rude, indifferent, and cruel. I didn't know my manners first and didn't respond properly. When asked what data was needed for PCR, the answer was "wait" strangely, it was the turn of the queue that had just arrived. immediately asked for an ID card and administration, no one explained whether the results of the PCR were received by email or came in person, not only that when taking samples there were also no instructions then I asked for the results to be sent to wa email or how the answer was "don't know ask ahead" curtly and being ignorant, yes, that's the answer, he just doesn't know he's really insane Work should be with heart and sincerity how can a staff like that be hired? sick people are getting sicker I just pay in general, so the service, especially the bpjs one Were you not taught manners, the etittud is really bad don't want to be tired, don't have to work No wonder there are many who give a one star rating It turns out that there is no recommendation for treatment and service here (Original) Baru ini saya merasakan pelayanan di rumah sakit tidak ramah benar2 buruk karyawan gada etittud ketus cuek dan bengis tidak tau sopan santun saya duluan datang dan tidak direspon dengan baik ditanya apa saja data yg diperlukan untuk PCR jawabnya "tunggu" anehnya giliran antrian yg baru saja datang langsung diminta KTP dan administrasi, tidak ada menjelaskan hasil pcr apakah diterima melalui email atau datang langsung, bukan cuma itu saja saat pengambilan sampel juga tidak ada aba2 lalu saya tanya untuk hasilnya dikirim ke wa email atau bagaimana jawabannya "tidak tau tanya depan" dengan ketus dan cuek bisa ya begitu jawabannya kerjaannya saja dia tidak tau benar2 ga waras Kerja seharusnya pake hati dan ikhlas kok bisa ya staff seperti itu dipekerjakan orang sakit yg ada makin sakit saya bayar umum aja begitu Pelayanannya apalagi yg bpjs emng ga diajarin sopan santun etittud nya jelek banget ga mau capek ga usah kerja Pantes saja banyak yg memberikan penilaian bintang satu Ternyata tidak rekomendasi berobat dan pelayanan disini

(Translated by Google) Service is lacking, nurses are not friendly, handling in the ER is also slow. People are already weak, at least they are infusion first, this is not it, you have to register first, which is the length of the list, you have to swab first, it's been a long time, oh God, this person is already weak, at least take the infusion first, it doesn't matter what people do. Like there's no humanity here. If you're tired in the ER, it's better to find another hospital, don't come here. very bad. (Original) Pelayanan kurang, suster tidak ramah, penanganan di IGD juga lambat. Orang sudah lemas minimal di infus dulu, ini gak, harus daftar dulu lah mana lama daftarnya harus swab dulu lah, lama banget ya Allah ini org udh lemes minimal di infuslah dulu, ga kasian apa sama org. Seperti tidak ada kemanusiaan disini. Kalau udh lemes di IGD mending cari RS lain deh jgn disini. Bad bgt.

Layanan cpt tapi tungkang parkir ny kayak binatang mentang² ank sklh yg bawak kereta di naik kan ny biasa Rp3000 ini di bikin ny Rp5000 masa iyah 5x keluar terus bayar gitu padahal nginep klok ku belikan beras uang yg aku kasih itu udh kenyang aku gila kali bah

Ok

The security guard is not friendly

(Translated by Google) The receptionist is not friendly, the service is lacking. Most play HP. On the 1st floor I also saw an elderly patient who needed a wheelchair. The security guard even played with his cellphone, and gave him his wheelchair as if he was disgusted. The security guard is female. (Original) Resepsionis tidak ramah, pelayanan kurang. Kebanyakan main HP. Di lantai 1 juga saya melihat ada pasien orang tua yang membutuhkan kursi roda. Satpam nya malah main HP, dan ngasih kursi rodanya seakan jijik. Satpamnya perempuan.

(Translated by Google) The arrangements are messy, going to the obgyn poly even though the poly is empty, you still have to join the patient registration queue as a whole, you should know where you want to go from the first time so you can go faster, and don't pile up in a closed waiting room, remember the danger of covid is still lurking. (Original) Pengaturan nya amburadul, mau ke poli obgyn padahal di poli kosong, tetap harus ikut antrian pendaftaran pasien secara keseluruhan, harusnya dari pertama diterima sudah tau mau ditujukan kemana jadi bisa lebih cepat, dan tidak menumpuk diruang tunggu yang tertutup, ingat bahaya covid masih mengintai.

Kualitas pelayanan sudah sangat baik. Mulai dari kesigapan para staff, kebersihan yang sangat terjaga, dan fasilitas yang tersedia dengan sangat baik. Tetapi, kali ini saya ingin memberikan keluhan saya. Jam 1 siang dikatakan sudah dapat untuk pulang. Lalu saya, meminta surat keterangan sakit. Dan untuk mendapatkan surat keterangan sakit tersebut saya dan keluarga harus menunggu selama 2 jam lebih . Staf mengatakan bahwa delay yang terjadi karena adanya permasalahan pada komputer. Dan saya berharap benar adanya seperti itu. Jadi, disini saya ingin memberikan sedikit masukan kepada pihak pengelola ataupun stakeholder. Mohon untuk tetap melakukan pengelolaan terhadap resiko terjadinya masalah yang dapat menyebabkan ketidaknyamanan kepada kepada pasien. Terimakasih !!

It's not clear... From the clinic it said that there was a doctor on Saturday.. I was going to take leave on Saturday, until the hospital on Saturday didn't have a doctor... I was told to come back on Monday.. (even though on T4 registration it said there was a doctor on Saturday. . but never mind ..) Had to miss work for 1/2 day... Monday went there... Before 9 o'clock I took the queue, they said it wasn't possible... You had to start taking the queue at 9 o'clock... At 9 o'clock, went there again... Queued from 9 o'clock until it was over. At 12 o'clock, not even one queue number was called... Annoyed... Because I'm waiting, it seems like stupid people are waiting, it's not clear... At 11 o'clock I asked the nurse, she said the doctor was operating on two more patients... Where are the many patients queuing... Should have informed the patients who were queuing from the start... What time is the doctor usually... So it's not a waste of time and energy to go there... Many people are sick in the crowd Those who are sick get sicker... even those who aren't sick can become sick if they're like that... I don't know the name of the doctor anymore, because this is the first time I've been referred to Mitra Medica and I'm very upset + disappointed

poor security service !

Wulan Windi dan Mitra Medika sudah kerjasama sperttinya tapi pelayanan jauh lebih baik wulan windi dari pada mitra medika yos sudarso. Dari parkiran yg super mahal, kasian buat yg jaga pasien smntra wulan windi gratis. Belum lagi satpam yg yassalam sekali mulutnya padahal masih muda2, terus coba update kabar terbaru, saya heran kok masih ada test antigen utk pasien yg notabenenya anak saya umur 2 tahun, bukannya pemerintah udah cabut wabah covid yaaaa

Peraturan gajelas klo pasien nya dah sembuh total gblhin keluar dri kamar juga ada ibu2 td banyak cakap blg kl saya blm sembuh padahal jelas2 dengan matanya ga ada infus di tangan saya saptpam nya juga banyak cakap suster di tegur gara2 pasien mau keluar bntr

(Translated by Google) If the cardiologist can't treat the patient, don't ever hold it in place if it's no longer able to be treated, send it to a hospital that is really incapacitated to handle it, the specialist doctor at the medical partner is not cooperative with the patient. (Original) Jika dokter spesialis jantungnya tidak bisa mengobati pasien tersebut, jngn pernah ditahan tahan klok emng tidak mampu lagi buat di obatin, lempar ke rumah sakit yg bener bener mampus buat menanganinya,Dokter spesialis di mitra medika kurang koperatif kepada pasiennya.

The service at Mitra Medika Hospital is quite good, although I experienced that when I wanted to do an MCU, it was delayed for several hours due to the X-ray recording/photography equipment still being repaired... I hope that in the future Mitra Medika Tj Mulia Hospital partners will progress and develop so that similar things can be minimized in all health support tools. so that the hospital can serve optimally.

Global service is quite good. However, there are several employees from Mitra Medika Hospital or even staff who do not implement the 5s s.1-smile s.2-greet s.3-greetings s.4-polite s.5-polite

The service in general is quite good, but I once found that security was a little indifferent when I asked about access to one of the patient's inpatient rooms.

Mitra Medika Hospital is one of the private hospitals in the North Medan area which is privately owned under the auspices of the Mitra Medika Foundation with a class C classification which has received class designation from the national health ministry. Mitra Medika Hospital which has a vision and mission to provide health services based on Islamic Sharia by upholding a sense of humanity and justice, and serving in a TAMA FRIENDLY manner. PARTNER MEDIKA HOSPITAL is indeed the Best for Health.♥️👍

Serve better

The hospital is clean and comfortable

Good

A hospital with friendly and very satisfying service

The best hospital in the north

Friendly and good service