1/5 Taylor W. 1 year ago on Google
I
do
not
recommend
staying
at
Hotel
Viaggio.
While
the
room
itself
was
ok
my
overall
experience
was
unpleasant
due
to
the
spa
and
gym
both
being
closed
(which
I
was
not
informed
of
before
booking)
and
the
front
desk
staff,
particularity
a
receptionist
named
Jean
Pierre,
who
seemed
intent
on
giving
me
a
hard
time.
In
addition,
the
complimentary
breakfast
is
nothing
special;
sweaty
eggs
and
stale
bread.
Medellin
has
great
food,
particularity
breakfast,
I
would
not
waste
a
meal
at
this
hotel.
However,
the
kitchen
and
maid
staff
were
all
very
friendly
towards
me.
The
front
desk
staffer,
Jean
Pierre,
could
not
have
been
less
accommodating.
When
I
tried
to
extend
my
stay
after
two
nights
he
told
me
my
room
was
unavailable
and
that
I
would
have
to
check
out
of
the
hotel
with
all
my
bags
and
return
4
hours
later
in
order
to
check
into
a
new
room.
I
waited
30
minutes
and
asked
a
different
front
desk
staff
member,
Paola,
who
informed
my
that
my
room
WAS
in
fact
available
and
that
I
would
not
have
to
be
put
on
the
street
with
all
my
luggage.
The
next
incident
came
when
I
tried
to
bring
a
guest
to
the
hotel.
I
specifically
read
the
paperwork
before
getting
my
room
to
be
sure
of
what
the
guest
policies
were.
I
was
blindsided
when
Jean
Pierre
tried
to
change
me
100$
USD
to
have
a
guest
in
the
hotel.
To
be
fair
I
had
a
business
associate
in
the
hotel
a
few
hours
earlier
for
about
15
minutes
who’d
come
to
grab
some
paperwork,
the
issue
was
that
this
was
a
2nd
guest.
I
did
not
see
what
the
big
deal
was,
especially
since
the
first
“guest”
had
been
gone
for
hours,
nor
was
I
EVER
informed
of
the
‘one
guest’
policy
prior
to
this
incident
and
I
read
the
paperwork
carefully
when
checking
in.
Whether
this
is
actual
hotel
policy
or
whether
Jean
Pierre
was
throwing
out
an
arbitrary
figure,
it’s
clearly
taking
advantage
of
an
American
tourist.
Just
the
fact
that
I
was
being
charged
$100
exactly
in
US
currency
in
a
Colombian
hotel
shows
the
exploitative
nature
of
the
charge.
In
addition
the
“guest
charge”
was
MORE
THEN
WHAT
I
PAID
FOR
THE
ACTUAL
ROOM.
It
is
also
more
then
what
the
average
Colombian
makes
in
a
week
of
work.
I
seriously
doubt
the
hotel
has
the
same
guest
policy
for
Colombians.
I
felt
taken
advantage
of;
they
were
trying
to
squeeze
money
out
of
me
and
the
fact
that
the
spa
and
gym
were
closed
when
it
is
shown
as
being
open
on
the
website
led
me
to
have
a
poor
hotel
experience
at
Viaggio.
As
I’m
writing
this
I’m
realizing
that
I
was
told
by
Jean
Pierre
that
the
spa
and
gym
were
closed,
they
very
well
may
be
open,
I
never
actually
checked.
This
is
the
petty
stuff
I
was
having
to
deal
with
and
was
why
it
was
a
frustrating
experience
overall.
I’m
a
great
guest,
I
don’t
drink
or
party,
I’m
quiet,
I
don’t
know
what
I
did
the
rub
the
front
desk
staff
the
wrong
way
but
it
was
clear
they
did
not
want
me
there.
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