1/5 Shobhit A. 10 months ago on Google
लोकप्रिया
अस्पताल
में
इलाज
कराने
से
पहले
इसे
पढ़ें
Title:
Frustrating
Experience
at
Lokpriya
Hospital
A
Disappointing
Visit
I
recently
had
an
extremely
frustrating
experience
during
my
visit
to
Lokpriya
Hospital
Meerut
U.P.,
and
I
feel
compelled
to
share
my
disappointment.
My
encounter
with
this
hospital
left
me
with
a
sense
of
dissatisfaction
and
concern
about
the
service
and
quality
of
care
provided.
I
hope
that
my
feedback
helps
highlight
areas
for
improvement
and
ultimately
leads
to
a
better
experience
for
future
patients.
1.
TPA
Desk
A)
Firstly,
the
communication
at
Lokpriya
Hospital
was
severely
lacking.
From
the
moment
I
arrived,
I
encountered
an
inorbitant
and
intentional
delay
in
claim
intimation
by
the
TPA
Desk
to
the
Insurance
Company.
The
staff
at
the
TPA
desk
(Shefali)
appeared
overwhelmed,
rude,
and
disinterested,
failing
to
provide
clear
directions
or
answer
my
questions
adequately.
B)
Try
to
get
the
preauthrorization
as
early
as
possible.
Until
then,
patients
remain
uncertain
about
the
claim
approval
and
unsure
whether
the
claim
will
be
approved
or
not.
C)
In
my
case,
it
took
Approx.
22
hours
for
just
claim
intimation
and
3
days
for
settlement,
and
that
is
to
after
rigorous
follow-ups
at
every
level
(TPA,
Middle
mgmt,
Chief
Administrative
officer
&
Director).
Claim
update
Timeline
As
under
i).
Patient
Admitted
on
05-June-23
around
5:00
P.M
ii).
Claim
Intimation
06-June-23
around
1:21
P.M
iii).
After
3
Times
Queries
and
Third
Party
Investigation
(Due
to
Hospital
Credibility
and
past
claim
rejection
history),
claim
preauthrorization
approval
was
received
on
07-June-23
8:58
P.M
iv).
On
08-Jun-2023
patient
discharged
around
10:00
A.M
But
have
to
wait
till
clearance
of
another
query
resolution
by
the
hospital
till
09:00
P.M
in
the
evening.
In
short,
if
you
are
willing
to
get
the
treatment
from
Lokpriya
Hospital,
ensure
timely
claim
intimation,
query
response,
and
additional
Third
Party
Investigation.
2.
No
Complaint
Redressal
Mechanism
A).
I
contacted
the
manager
and
chief
administrative
officer
on
the
delay
in
query
response,
but
they
seem
inefficient
and
non
responsive.
B).
At
last,
I
have
to
reach
out
to
the
Director/Owner
Mr.
Rohit
for
resolution
of
discrepancy
in
final
bills.
C)
I
have
shared
honest
feedback
with
him,
but
he
also
seems
to
be
justifying
the
loopholes
and
inorbitant
delays.
He
himself
told
all
Big
Hospitals
in
Meerut
falls
under
Red
Zone
and
Third
Party
Investigation,
numerous
Queries
raised
on
the
claim
are
common
here.
His
response
surprised
me,
and
left
me
no
other
option
then
to
quickly
discharge
patient
and
never
ever
take
treatment
in
Lokpriya
Hospital.
I
sincerely
hope
that
the
management
takes
note
of
these
concerns
and
implements
necessary
improvements
to
ensure
a
better
experience
for
future
patients.
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