It is such a great experience for our bub. She absolutely loves coming here, and the ladies are fantastic. There are so many benefits, and we are seeing an improvement with her tummy time in just a week. It is clean and very relaxing. They take the time and make sure your baby is comfortable with the session. Thank you to the team once again. We will see you soon.

My girl LOVES Baby Spa, I can't recommend it highly enough. She is so happy and confident in the water now. Naomi & Brooke take such good care of her and she loves her session with them.

Brooke was incredible with my baby today. Amazing experience my bub really enjoyed and will be returning for some more sessions. My 12 week old slept for 5 hours after her hydrobath and massage

Hi There, my three cousins and I attended your baby spa as a private session this morning at 10:30am. Whilst I don’t enjoy leaving negative reviews our experience this morning compelled me to write this. My cousin arrived with her 3 year old and 3.5 month old and the second she opened the door a younger lady working yelled in a very aggressive, loud and overall rude manner that she could not bring her 3 year old into the facility. She did not proceed to explain the policy as to why children are not allowed or provide any background. Mind you we arrived almost 30 minutes early , and the lady could have suggested some solutions eg, find a family member locally who could pop down or stay outside whilst myself and cousin managed the three babies. Funnily enough we could have managed with 2 mums and 3 babies (especially if we knew how helpful the older lady was). Whilst I completely understand company policy there is a way of delivering a message to someone , particularly when you’re dealing with fragile mums who may or may not be experiencing postpartum depression or anxiety. Just leaving the house is a big feat. I also noted that you work with NDIS clients so would have thought that patient centred care/empathic work practices would be a top priority. The whole experience brought my cousin to tears. It was absolutely not okay. Again I completely understand policy/totally respect that this needs to be adhered to however, there is an empathic way of delivering a message. We most definitely won’t be returning and really hope that you’re able to spend some time training and educating your staff on customer service especially when dealing with parents of young babies. It’s a shame as the first encounter really tarnished the whole experience for us and our babies.

My son loves it here, the swimming/splashing and massage are all done so well. Lovely caring staff and a real personal hands in experience for the families

We went to this baby spa today and we loved it. It was my bubs first time at 8 weeks old. He wasn’t quite sure about it at first but towards the end he started kickin and moving about. We’ll definitely be going again. The spa was nice and clean and has cute clothes you can buy. The owner is super nice and friendly. I highly recommend.

Baby Finn has enjoyed his visits. He is getting more active with each visit. Staff take their cues from him and when he's happy and relaxed he finishes with a lovely massage.

I have taken both of my babies to babyspa Warrandyte in the last 2 years and have had a great experience. Brooke and Lynne were amazing with both kids really making sure they were happy and enjoying their time in the water. The massages relaxed them so much and really helped with sleep after session. We will miss our fortnightly visits but will be recommending all of our friends bring their babies here.

I have taken my baby to Baby Spa Warandyte for 6 sessions from 4 months old to 6 months. He loved every session and gained many benefits from the spa. I could see a positive difference in his attitude, skill development and how comfortable he was each session. Therapist Naomi was very sweet and caring and provided professional customer service each time I visited. Super clean environment also for your baby. I recommend the service to others.

Quite overpriced for the experience. Cute photos taken, however although 45 minutes is allocated to your baby, if your baby gets tired after 5-10 minutes, theres not much else that can be done except a massage which i personally can do for my baby at home. Nice staff though

Really poor experience. I purchased a $100.00 voucher for my friends to have a swim session with their little one before they headed o/s. My friends booked in a session only to have it cancelled by the staff the day prior due to COVID with the specific member who they were booked with (not the entire staff). My friend was then only given one alternate session to book before leaving for their trip (which was two weeks later and the day prior to their flight). My friend then explained it would not be possible but she has seen there were plenty of available slots at alternate spas if they could this time redeem in a different location. The Warrandyte team firmly said they would not allow the voucher to be used anywhere else however it can be used for in store product or when they returned from o/s when their child would be over 7 months (after the recommended age and all explained with a very un pleasant and in helpful manner). Upon hearing this I rang the spa and asked for my money back on the voucher so that I could get them a voucher for a different location with a team that would be more helpful. The lady I spoke with was very abrupt and would not do anything to assist or even attempt to find a suitable booking. I asked to speak with the manager to which she said no as there was nothing to be done. My friends have since left very upset with the entire experience and their baby with no water time before their trip. What a waste of $100 and a terrible way to treat new parents. Extremely disappointing which unfortunately has tainted the Baby Spa brand.

Great place for your little ones to experience water play. It is a lot of fun to parents to watch as well