Old rooms in need of updating, our room has a fabulous view but it feels dirty and looks dirty in some areas. The marble in the bathroom is old, the grout between the tiles has seen better days. The shower cubicle is small, and the bottom of the shower screen looks like it hasn’t been cleaned. For a grand hotel in one of the better rooms there is only one bath towel per person, a hand towel and a face washer. I would expect two bath towels per person. There is only one bottle of water for two people. The complimentary breakfast in the club lounge was tasteless underwhelming and stingy. The actual lounge is not that welcoming. If you want a better breakfast it will cost you $25 downstairs at the restaurant. I don’t know if I want to risk this and have to deal with another disappointment. There is no safe in the room. Surfaces in the room have not been cleaned properly. Once my stay here has concluded, I will not be back.

Nice and neat room. Very comfy bed especially the bedding. View wasn’t too bad either. The whole stay here was very welcoming. All staffs are very friendly. Location is good. Not too far from the shops. Their pools have cold and warm water which is quite nice. Also got steam room and sauna to use. Got 24 hours access gym too!

Although is strategically located, building looks great and common areas are immaculate, the room was pretty average, dust galore, blood-like stained bedding, holes in mattress protectors and carpets (pics attached) , the great thing of staying here is the breakfast as it has a wide range of options but, room wise is not worthy. Had dinner too and it took ages to get ready !

To start with the positives, the hotel is well located near the city centre and the fitness centre is spacious with decent equipment, open 24/7 but shared between hotel guests and gym members. Room access includes Hyatt key from your smartphone available. The negatives are quite a few. Had a chuckle reading a couple reviews saying it was the best hotel they’ve ever stayed at. The hotel is in need of a make over. The rooms are so old and outdated with such poor sound insulation that another reviewer already noted you can hear every flushed toilet, water running, chatter in the hallway and next room. There were random power issues. The club room was small and very limited in terms of food and beverages. They charge extra if you want a proper breakfast selection range on the lower level. Beds were uncomfortable.

Nice hotel; comfortable bedding and very presentable room. Only negative was I could hear every aspect of plumbing being used in the rooms around me. Very difficult to get a good nights sleep as I could hear the showers, pipes, toilets in all the rooms surrounding mine, and apparently this includes the rooms across the hallway. I’ve stayed in much older student accomodation and less upmarket hotels where this has not been an issue, so this was quite disappointing given the price point that this hotel positions itself.

Staff are very friendly and it is in a pretty good location, but I feel the rooms don't have that "luxury" feel (unless maybe you spend a lot more). Things are getting a little dated. Steam room had toilet paper in it and it just didn't feel clean. Swimming pool was good. I like the basketball, golf and tennis options.

From the moment you arrive and meet by the valet they help get all our bags to the room. the staff is friendly and easy to book in and check out! The views were amazing. The pool and gym were more than adequate. Would highly recommend a stay

I had an amazing experience at the GH Melbourne when planning my wedding. Special thanks to Michelle and Emily from the Events department. They were so kind, polite, accommodating and professional. My wedding was executed perfectly and my stay before and during my wedding was impeccable. I would give 6 stars if I could. After my wedding I also booked a spa service at their City Club on a separate occasion and I again had such a positive experience with their team accommodating a booking last minute and their therapists being so lovely and professional and just an overall enjoyable experience. Will definitely be back!

Our room was an hour late, and the staff were annoyed at *us* for wanting to be able to access our room before the concert we booked. We called at 5 and asked the trundle bed to be brought up as soon as possible, and it wasn’t brought up when we got back after midnight. We called immediately and waited almost an hour for it to come. One bed finally arrived at almost 1am, and this trundle bed we are paying 100$ extra per night for had a massive metal bar down the middle, with no mattress over the bar. When a staff member came to review the bed, she acted like it was my problem not wanting to sleep on metal - the floor would have been safer for my spine. Finally after 1am an actual bed with mattress was brought up. An additional issue, which is a much smaller issue but again so annoying - we are paying for 3 of us, and there weren’t even enough towels and face cloths for 2. Just another thing we had to call and ask for. We have been calling all night for the minimum amenities a hotel should have. I have genuinely never had such a bad experience at a hotel and am completely shocked we paid so much (when we booked in July) for appalling service. I will never return to this hotel.

Good morning, I hope this message finds you well. I wanted to bring to your attention a few concerns I encountered during my buffet breakfast this morning. Firstly, I noticed that the plates were not properly cleaned, which was a bit disappointing. Additionally, there was a considerable delay in taking our tea and coffee orders, which caused some inconvenience. Furthermore, I observed a few small insects flying around and landing on the food, which was quite concerning. Lastly, when we were leaving the restaurant after paying cash with a tip to one of the staff members, another staff member came running after us, claiming that we had not paid. This was quite embarrassing and confusing, as we had already paid the bill. I would greatly appreciate it if these issues could be addressed to ensure a more enjoyable dining experience for future guests. Thank you for your attention to this matter. Best regards, SUNNY

Had a wonderful experience at the Grand Hyatt! We booked the King Room with Spa Bath and breakfast included. The spa was nice and spacious, the bed was comfortable, the shower had great water pressure, beautiful city views from the room, especially at night, and the buffet breakfast and coffee were delicious and superb quality. We could not fault our stay at all. Clean, comfortable, beautiful place and the service was absolutely wonderful! We will definitely be coming back!

Grand equates to the price for everything they charge, even if you don't use it, but doesn't extend to the customer service. We had just flown in from Sydney after being engaged earlier that day, so were hoping for a relaxed visit to enjoy our happy day. As a regular Hyatt customer in other global properties I had a free night credit that I used. We initially were going to book a second night and pay for it, but prices were nearly double any other city hotel, so we spent the second night at a Marriott property. Upon check in we asked about the breakfast, and was told it was $65 each, so we decided to go out for breakfast after a Tan track walk. When we checked out we told reception there were no other charges due, like mini bar. Checking my email a month later, I decided to double check an invoice they had sent a couple of days after our trip to make sure they didn't add any items. I then found I had been charged for a room service breakfast. It took three phone calls and two weeks to get my money credited back, with no explanation for how it happened or any other of compensation for the hassle they created. A mistake can be made by anyone, but continuing to provide incompetent service after being given two chances to rectify it, is not acceptable. I was entitled to a free night and great customer service, due to my brand loyalty. Grand Hyatt did nothing to retain my loyalty, even when I asked what they might be able to do in order to restore my faith in the brand. Clearly they don't care about service or loyalty they just want to charge grand prices for everything. Lucky I'm a Marriott Bonvoy member, where customer service is always world class.

Best hotel with best service best location very good buffet breakfast! 10 nights staying at the deluxe room clean room. with very reasonable prices at restaurant dining in comparison to the city restaurants prices at grand Hyatt you will get better service and moderate quantity quality of food for your money! Very friendly stuff at the restaurant and the French manager, very helpful and welcoming! all of the staff willing to help really please to stay here👍

Beautiful room in such a perfect location. Grand and stylish but very practical as well. A short walk to pretty much anywhere in the CBD. We had amazing service the whole time, especially from Gabriel up in the Club Lounge who was great to chat with! The 6pm canapes at the Club Lounge were the highlight - it literally was a dinner for us each night of our stay. Beers, wines and spirits all on the house during this time as well which was a lovely touch. Would highly recommend the Grand Hyatt

One the best hotels to stay in considering the hotels that I have stayed at in Australia, New Zealand and Asia. The rooms are immaculate, and beds are comfortable. I had a city view which was awesome, and toiletries are well stocked with high end items. The front desk was professional and helpful and the hotel public areas were immaculate I had the breakfast buffet a number of times, and you cannot get a larger selection to eat at any hotel. As expected, service is very responsive It is difficult to find any criticism of this hotel…..well done by all

Back when the current version of the Grand Hyatt Melbourne was unveiled, I’m sure it was considered something special. While its dress circle location and imposing structure still impress, today this property is woefully out of date. Technologically, the hotel is a blast from the past, from the direct-dial buttons on the phones that don’t work to the lack of power outlets anywhere useful to guests. Our suite included an imposing desk with no power points nearby and a king-size bed with just one outlet on one side, zero on the other. When I asked for a solution so we could both charge our devices within reach from bed, we were offered a power strip with a 3-foot cord — an accessory of absolutely no use. Aesthetically, the property feels strikingly similar to the hotels and apartments we knew when we lived in Hong Kong — in the early 2000s. Heaps of marble and chrome that would have been described as glitzy — even glamorous — back then. Today they just read as tacky remnants of the copy-cat look of Chinese “luxury” properties of that era. Then there’s the gym. The Grand Hyatt Melbourne includes its own commercial gym that sells memberships to locals. While the size and variety of equipment are indeed impressive for a hotel, like so much else about this property, much of the machinery also appears to be from another era. Most guests who take their fitness seriously have long ago moved on to updated, smarter-designed gym gear. We are big fans of Hyatt hotels and count several Park Hyatt and Grand Hyatt properties as some our favorites around the world — which is why we were gobsmacked at how disappointing we found the Grand Hyatt Melbourne to be. Either Hyatt as hotel operator is asleep at the switch here, or their owner-partner is too tight with the funds to keep the hotel current.

The hotel location and view was amazing. I also loved the gym facilities and staff were friendly. A couple of negatives, there was no top sheet on the bed, just a doona which meant for a very uncomfortable nights sleep. This was fixed the following day after we made a complaint. Also the kitchen do not know how to cook a soft boiled egg. Eggs came out hard boiled and after I made a complaint, received another 2 eggs which weren’t much better. Could only eat one which was hardly runny yet still charged full price where the eggs were the feature of the dish.

Currently in the middle of 3 night stay. A couple of minor things I wouldn't really worry about usually on the first 2 nights (luggage rack, bath plug missing from the room and housekeeping hadn't gotten to our room by 5:40 pm) however 2 things occurred on the third night that I wouldn't expect from a 5 star hotel. 1. We are taking advantage of valet parking here for our rental and we asked the bell desk attendant to have our day trip bags sent to our room as it was a long day out. Admittedly it was only a couple of small bags but he looked clearly annoyed at having to do so. Then once we were away from the car, he proceeded to drag the bags, including our daughters stroller along the ground. My wife saw this and yelled out to him but he just kept going. 2. We got back to our room after this and it appeared the door had been left open.. they latch was left out and the door was clearly open. We were obviously alarmed by this as we didn't know how long the door had been left like this. The 2nd point was most likely a honest mistake but what happened at the bell desk with our valet parking is deeply frustrating. I usually love staying at Hyatt properties when we travel but I can't recommend this hotel based on my experience.

Great location that is near shopping and transport. Spa is great and the gym is huge and 24hr. All the staff at the hotel and the gym were very helpful. Pretty eco friendly place. Expect that the bath tub is not clean daily.

Amazing service!! Beautiful facilities and clean room. The staff were super nice and helpful. Reallly enjoyed our stay definitely a 10/10

Stayed at this place for 2 nights if I remember. For me, it looked like a place where a celebrity would live. Breakfast buffet at the restaurant was the best, because of the flawless service. The only downside was that the privacy of the bathroom was a bit limited due to the fact that there was no curtains.

DO NOT SEND PACKAGES HERE. It’s a nightmare no one knows who does what. I’ve been back and forth with too many people. I still don’t have it. My biggest regret was to send it there. It’s amazing because they are so efficient everywhere else. The studios are beautiful. The lounge staff was sweet. I did feel proud to be a globalist with Hyatt.

Stayed here for 1 night with my mother whilst attending a play at the Art Centre. Very modern lobby/reception area. Staff were friendly. Room was overlooking the tennis court. Very modern, clean and comfortable. Beds were good, just a shame I shared the room with a smoker. Couldn't hear traffic noise. However, not sure if pipes, but could hear every time everyone on the same floor had a shower, even at midnight. Buffet breakfast downstairs was one of the best I've ever had. 10/10 breakfast.

Stayed for 2 nights. Situated conveniently in the heart of Melbourne (opposite Lune). Beautiful hotel with very efficient service. Rooms were nice and clean. Would stay again.

Wonderful hotel. Some furniture in the rooms are a bit dated and do need updating. Great location for bars, restaurants and shopping. The lobby restaurant and bars are a great spot to meet people. Service is fantastic.

Whilst the hotel itself and it's location is amazing, beware of where you put things in your room. My partner and I stayed recently and had one of our shopping bags with $200 worth of souvenirs for family thrown in the bin. after trying to get it back we were essentially told that it was most likely gone, and we were not going to get it back. Instead of being reassuring the management gaslit us as if it was our fault because of where we put the bags, and maybe we didn't check hard enough because their staff couldn't have possibly thrown our stuff away, implying that we're just grifters looking for a quick buck. We still haven't had any resolution, buyer beware!

The Grand Hyatt Melbourne, a luxurious outpost in the heart of the city where opulence and urban energy collide. As you step into the lobby, you're immediately enveloped in an ambiance that manages to capture both the elegance of high-end hospitality and the vibrant spirit of Melbourne's bustling streets. It's a place where the allure of fine dining meets the down-to-earth charm of a local pub – a paradox that Melbourne itself so effortlessly embodies. The rooms, oh the rooms! They're not just spaces for rest; they're sanctuaries of contemporary design and comfort. With city views that stretch as far as your imagination, you're treated to a visual feast that echoes the dynamic culture of Melbourne. The sheets, crisp and inviting, wrap you in a cocoon of relaxation, offering respite from the urban symphony just beyond the windows. And then there's the food. The hotel's culinary scene is a mirror to the city's own eclectic gastronomic landscape. From the refined elegance of the on-site restaurant, where the dishes are plated with the precision of an artist, to the late-night bites at the lobby bar that cater to the spontaneous cravings of the soul, it's a journey through flavors that mirror the diversity of Melbourne's neighborhoods. But what truly sets the Grand Hyatt Melbourne apart is its ability to be a sanctuary amidst the urban buzz. Amidst the chaos of the Central Business District, this oasis manages to offer serenity without compromise. It's a place where the harmony of luxury and accessibility dances, and where you can experience the pulse of Melbourne without sacrificing a moment of comfort. So, if you find yourself in this vibrant city, seeking a respite that's as bold as it is refined, the Grand Hyatt Melbourne awaits. It's a place that beckons you to immerse yourself in the dichotomy of modernity and tradition, all while indulging in the comforts that only a true urban sanctuary can provide.

Attended a professional conference at the hotel. Staff were very polite and helpful in every aspect. Room was immaculate and functional. Location is right in the centre of it all. Plenty of in house and external parking facilities. Conference facilities were also very well designed and well catered. Exceptional overall.

Great location, excellent rewards program. Sadly the hotel is getting a little tired, but still very comfortable with great amenities. Fitness centre is next level - a full gym including classes, multiple cardio equipment of each type and a full weights area. Tip - they also have an a la carte menu for breakfast rather than the buffet. Highly recommend and very reasonably priced.

We stayed here 1 night to experience the urban feels of Melbourne and being pampered and indulged, This is a great place to stay. The hotel is surrounded by high end shops like Gucci, Hermes that gives you an upscale and luxurious feeling. You can explore Collins street from here, Chinatown is 5 min walk away. Nice place to stay. Highly recommended

Had an absolutely terrible experience at the Grand Hyatt Melbourne . From the moment I checked in, it was clear that this place was poorly managed and lacked basic hospitality standards. The room was appalling- The walls were stained, and the bedding seemed like it hadn't been changed in ages. The bathroom was a disaster, an unpleasant smell that refused to go away. To make matters worse, the staff was incredibly rude and unhelpful. They seemed disinterested in assisting guests and treated us as if we were an inconvenience. When I tried to voice my concerns about the room's condition, I was met with dismissive attitudes and excuses. The lack of amenities was astounding. air conditioning did not work. The noise level was unbearable, with loud guests and disruptive activities going on throughout the night. It was impossible to get any sleep or find a moment of peace in this chaotic environment. Breakfast was a joke – we had lounge access on the 31st floor, stale pastries and lukewarm coffee were the extent of their offerings. I've had better breakfasts at gas stations. Overall, this hotel was a complete disaster. I would strongly advise anyone to avoid it at all costs. It was a miserable experience, and I regretted every moment spent here. Save yourself the trouble and find a different place to stay.

Best cosmopolitan in town! Excellent service 10 stars!. Always greeted with a smile. The place is relax, and quiet. Staff always go out of their way to make sure you are happy and enjoying your food and drink. Nothing is a problem. Been going here regularly for over a year. Feels like home. Would like to extend my thank you to the kitchen staff too! The food is always gorgeous! Thank you for all your hard work, what a great team.

This marvellous hotel is truly Grand and Prestigious being located on Collins Street, Melbourne. Wonderful location with nearby high fashion and fine dining venues as well as popular tourist attractions. Not only does this hotel provide enhanced comfort and splendour, their remarkable service makes you feel very special and welcome.

I don’t understand how this is a 5 star hotel. From the moment we got here yesterday we have felt so unwelcome, the “customer service” well there isn’t any. The aircon in the room doesn’t work, you can hear the next door neighbour going to the toilet. Also hear kids screaming from a few doors down. The bed is extremely uncomfortable (old and worn). The so called “river view” with dirty windows. The sad thing, we still have 3 more days here. This was supposed to be a nice long weekend away, we’re so disappointed.

A group of 6 friends had the buffet lunch. Excellent value with plenty of choices from anti pasta, fresh seafood, curries, meats including wonderfully cooked Beef Wellington. A great range of deserts. The wine list had over 150 choices with options for all tastes. A great lunch with great service from Enzo. Highly recommended.

Fantastic hotel, wonderful, friendly.and responsive staff. The rooms are equipped with incredibly comfortable beds and pillows. We had a room on the 30th floor that had amazing views of Melbourne for day and night. Perfect location close to Paris end of Collins Street high end shopping. Easy access to other Melbourne shopping, trams and restaurants is a bonus. This hotel is my go to Melbourne Hotel.

Overall, my stay at the Grand Hyatt Melbourne exceeded all my expectations. The combination of impeccable service, luxurious accommodations, and prime location made it a truly memorable experience. I would highly recommend this hotel to anyone visiting Melbourne and looking for a top-notch stay.

When booking at Grand Hyatt, make sure you book a river-view room. And tell them you want a room from Level 20 going upwards. You will get immersed in the breathtaking views and forget all your worries. Make sure you go with an empty stomach when going for breakfast at Collins kitchen. The buffet is excellent!

Despite the great location, large rooms and nice amenities staying at Grand Hyatt was a mistake. On the first night I was repeatedly woken up by hissing and mechanical noises. I enquired into this on the morning of day 2 (of 2) and the front desk informed me that there were improvement works happening at the hotel. This was not communicated anywhere on the website or any of the several emails I received in the lead up to my stay. They changed my room for night 2 but unfortunately the same noises were occurring. I telephoned front desk and the response I got was that it didn't seem a problem to them (an interesting response from a 5 star hotel). I spoke to the manager who changed my room at 4 am where I was finally able to sleep for a couple of hours without interruption. I was staying in Melbourne for business and struggled due to a lack of sleep. I will not be returning to this hotel and would encourage you to stay at one of the several other options you have in Melbourne CBD.

Loved It! Great location close to fantastic restaurants, bars and cafes.

The best hotel in Melbourne service an staff excellent 10/10 Rooms and location very hard to find a fault very homely always has a nice smell I love coming to the grand Hyatt Highly recommend staying with these guys ! Restaurant an bar there outstanding , Very reasonably priced for what you get I would only stay there when Iam in Melbourne five stars every time I stay an I have stayed there a lot !! highly recommend !! Go there an enjoy it ! Outstanding !!!

Service standards was exceptional throughout the process from check-in to checkout. Ryan at Collins Kitchen was a super star, he made our fine dining experience more memorable and comfortable, we will continuously visit this place in future to be served by Ryan. Reception team including concierge, porters and valet services was fantabulous. They all super-friendly and was impressed by their unique five star congenial disposition. Unfortunately, the room was so terrible and we were victims of appalling room temperature issues, during midnight and sleeping experience was seriously disturbed. It wasn't a five star rating but worse than a three star hotel. We visited this place to celebrate our wedding anniversary but the anniversary night was extremely uncomfortable though we called the engineer at late midnight to fix the issue. However, we won't stay here again but visit Collins Kitchen for sure.

I've traveled extensively, and almost always find myself coming back to a Grand Hyatt whenever possible. Specifically, The Grand Hyatt Melbourne has rooms that are excellently appointed, the hotel has a superb range of amenities including a lovely pool, and well equipped gym, plus the dinner options, either in room or on L2 would make any foodie weak at the knees. If you want an oasis of calm, set amongst the bustle of the city, you can't go past this venue.

Our second stay at the Grand Hyatt. The service is amazing, it’s in a great location in the CBD and the rooms are lovely. I also highly recommend booking the Buffet breakfast in the morning. Amazing! Cold press juices, fresh pancakes, omelettes, danishes and all your usual continental breakfast fares. Amazing amount of variety to choose from and wait time on a Sunday to get a table at 9.30 was less than 5 mins.

The team went above and beyond during our stay. We had come down for a wedding and a few days into our holiday, Melbourne goes into lockdown. Staff were super helpful in helping bring takeout up to our room and checking in on us as we had to get tested and self-isolate in our room until we got our negative result. Bathroom and room was clean, no hairs, stains, or strange smells, and our thermostat was working perfectly but must agree with other reviews that this hotel collects up dust like no tomorrow 😭 The hotel is located on the Paris end of Collins St and is very conveniently located to a lot of Melbourne’s must-visits. Stayed 21/05-31/05 🙏🏻

We checked in went up to the floor, first we smell something like foul odor in the hallway and walk into the room it's ok, walk back out to go out and smell even stronger odor in the hallway, wonder if anyone smell it at all. We requested to change the room, front desk staff was very nice and have someone to take out luggages to a new room instead. I think they've someone to come spray the room and hallway before we get to the new room. Thank you housekeeping. Location and view is pretty good, very convenient.

Location: you can't fault it. Room View: if you're at river-view rooms, is simply stunning (refer to the photos I've attached 📸 level 28 out of 30) Unfortunately the Grand stops here. 😔 The rooms were dated though very clean. The service definitely needs a lot of work. Barely seen a smile or a hi from staff and although we were asking the concierge the almost impossible question of "where can we grab lunch in the hotel on Christmas day?" we received a very brief & terse answer of "in none of the hotel restaurants till late". We waited for an "unfortunately" or a bit of sympathy and left after a brief awkward wait. In my opinion, the staff, especially the concierge should go above and beyond to address the guests questions and concerns. That being said, the front desk was very accommodating in extending our stay for another night due to flight cancellations. 🙏🏻

Stayed here with my family for 4 days and 3 nights in Melbourne. The amenities consisted of Balmain products, and the bed and blanket were comfortable. The facility was not up-to-date, but the staff was kindly and it felt well-maintained. After checking in, there were no drinking bottle of water in the room, so I requested a separate one and received one. Express check out was also possible. The round table and sofa can facing each other, so it was nice to talk comfortably or have a cup of coffee. The entrance is on Collins St and Russell St, so it was convenient to find the hotel. Since it was located downtown, there were many luxury shops nearby and it was easy to get around by riding the free tram in Collins St.

Woah! I had the best time ever here! Booked this place for a fantastic price at ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ I enjoyed this resort and I'm so thankful I stayed at my favorite hotel much cheaper than what I typically spend. Clean and tidy.. I hope the house keeping were more proactive though. By the time the clean the room it’s well past two in the afternoon ..

Fantastic hotel with discrete Russell st entrance. Very polite staff and friendly to accommodate any requests. Suites are lovely and beautifully maintained.

The stay was so fantastic and lovely. Stayed with my daughter for a girls getaway and we were treated like royalty. Rooms were super clean and staff were lovely. The upstairs bar was also very beautiful.

We stayed in a river view room which for the price I found to be quite small, but still comfortable. Compliments to all the staff who were friendly and warming. We enjoyed the buffet breakfast which was well stocked with all you could want for your breakfast, with great coffee. I did find it odd to come back to the Grand Hyatt at 9.30pm to find the bar open but staff advising it was closing soon and service was therefore closed. At 9.30pm on a Saturday night? That was very disappointing. I've never stayed at a 5 Star property whose only bar shuts at an early hour. She is a grand old building but can be improved on.

Service was fantastic. The staff are incredibly accommodating and friendly. Rooms were clean and bed was comfortable and spacious. The only missing star is the room service + dinner restaurant. It was okay - food was quick to arrive and fresh, but we didn't find the quality matched the price. Overall, a positive experience and we hope to stay again in the future.

This hotel and location are excellent! The staff was so friendly and the breakfast buffet was huge! The well-being fitness facility was the best I’ve ever seen at a hotel. We had massages with Victoria and highly recommend her. We also took a spin class and yoga class - both instructors were top notch.

The best hotel experience I've had to date. The staff here are so accommodating and lovely. We stayed in a river view room - the room itself was very nice and spacious and the view was amazing from the 32nd floor. Definitely worth the upgrade! We had breakfast via room service and the food was delicious. My only negative is that I couldn't stay for longer!

Never again. I stayed here for business thinking I could get good sleep. Heard every noise from every room. Showers, sinks, hearing people urinate. Went on until 2am. Constant banging of doors, lift noise, people shouting. Bad room design for a sleeping environment. Avoid it if you are looking for a peaceful environment. If you like constant showers and people shouting then you should book in ASAP.

Could not recommend more! Had my young daughter and my sisters two kids. They were immediate with delivering an extra bed and crib to the room. They gave us extra milk and water so we didn’t have to constantly call. The kids had a fabulous time swimming and just relaxing in the room.

Lovely view and comfortable bed. The addition of a special Birthday treat was lovely on arrival. Coffee at the restaurant absolutely divine.Lots to see and do within walking distance. Tip: bring your favorite bath salts as not provided.

We stayed in the king room and I was very impressed. You can tell it was a 5 star hotel by the little extra complimentary things you don’t get in a hotel with less stars. The concierge staff were so very helpful. If I could rate them higher, I would. The front desk were great and I personally had no problems but others who I traveled with did. We were there for an event that I was one of the organisers of and I unfortunately knock off 1 star as on the day things weren’t communicated to us properly by staff which caused issues while setting up our event. Apart from that, so very happy overall with the actual experience of our stay. Lastly, if you haven’t been to the Collins kitchen for the buffet breakfast, you really should do. It was by far the BEST breakfast I have had while staying in a hotel. Highly recommend their breakfast even if you don’t stay there.

Such a soothing and calm environment after a hot and busy morning. We enjoyed the service, a cold glass of water while we perused the menu. We just wanted coffee and cake which they were happy to oblige with. A delicious vanilla panecotta and a chocolate brownie were perfect.

Great location for what we needed. Nice hotel with friendly staff. Our room had a lovely river view but it'll be nicer if the windows were cleaned. Room appeared to not have been vaccuumed and the attendant had to check our mini bar after check in (perhaps due to us checking in earlier at 1pm). The toiletries provided where great, however the shower head kept falling forward and the screen didn't look 100% cleaned. Overall, a lovely hotel but not as clean as you'd expect from a 5-Star hotel (compared to others we've stayed in).

Really enjoyed my stay here. An older hotel in terms of the rooms but still very stylish. Our deluxe room was well appointed and very nice with a corner lounge and views in two directions. The lobby and restaurants in the hotel are excellent with great ambience. All the staff we encountered were top notch in service and very friendly.

Stayed here for a short trip to Melbourne. Definitely did not disappoint! Service was amazing and all the staff were very accommodating and helpful. The room was very clean and the view from the room were amazing! Food are also great. Would definitely come back here again next time! Hyatt definitely never disappoints with the service.

Our stay was amazing. Beautiful Hotel in the heart of Melbourne. The Food and Beverage quality was impressive with a special call-out to the great work the staff do, led by Henri & Abhi and their staff. Also Michael, in Room Service for his friendly & welcoming demeanor.

Staff are super friendly and accommodating, the location is amazing, right in the heart of the CBD. Just across the road from Lune Melbourne which gives you a chance to get in line before it starts to really take off. The buffet breakfast is great! lots of options including waffles and pancakes made to order. The Grand Hyatt provides the quintessential hotel experience. Thoroughly enjoyed my stay and will go back anytime I'm in Melbourne.

Disappointing experience for not a cheap hotel. Tried to charge us a $3000k holding deposit (for a 4 nights stay) at check in because we wanted to use Apple Pay instead of a physical card tap. When used an actual card the charged the room fee $1850 plus $100…. Only to at check out to say that the $1950 was a holding deposit and now we have to pay $3k in total charges.. oh but the holding deposit will take up to 6 days to be refunded.. so 4 nights is costing me about $6k in tied up funds on my credit card… it’s just a joke. Have stayed in some premium hotels in my time and have never been this stuffed around!!! The desk staff had no idea… Oh and the hotel jacked up prices for valet car service by $20 / day just before Easter without advising us even though we called few days prior to check… will never stay at another Hyatt hotel again. Plenty of other premium choices

We found this hotel by accident and are so glad we did! We will definitely be staying here next time we’re in town. This will be our recommendation for our youth group to stay when we come next time as well. Amazing 🤩

The hotel is great. Rooms are decent and you can pick a wide variety of views. Room service is quick. The location is nice and is very well accessible. Just one suggestion to include more vegan options on the food menu.

First time staying at Grand Hyatt Melbourne and have found the experience to be quite pleasant. The room was quite spacious and most importantly-very clean. The decor is a little dated but still very welcoming. Finding 2 bottles is water for us daily in the room was a nice touch and the included wifi had very decent speed (streaming and working off multiple devices without any issues). Staff at the Bell desk and at the main reception were welcoming and friendly too. Located within walking distance to everything was super convenient. Would be happy to stay there again next time we visit Melbourne too

I love the spa, pool and steam rooms! Also the included buffet that has things like granola, fresh fruit, pastry, noodles and rice. My favourite was the waffles with cream and chocolate sauce. Their free supplies are more limited than other hotels I've been to, but their service was amazing!

The lobby is much flashier than the rest of the hotel in general but it is an acceptable standard. Some amenities aren't quite large enough to service the size of the hotel. The classic example is the pool which appeared very unpleasant as it filled up in the afternoons.

The quality of the continental breakfast could be better here for a 5 star hotel. However, the hotel is in an amazing location - we were in walking distance of so many great restaurants, shops, and museums. Service was also fantastic and prompt. Would stay here again.

A great location and service is top notch. The pool, spa and gym area is fantastic. Room was reasonable but in need of a deep clean as lots of dust on air vents, corners of room etc. You are paying for the location, service and amenities but limit your expectations on the quality of the rooms.

Luxurious experience. We had a river view room which was peaceful and stunning at night. The pillows were so comfortable, I felt completely relaxed and rested by the time we had to leave. The marble bathroom was a stand out feature as were the soft, thick and luxurious bath towels. Housekeeping and cleaning was of a high standard. Special shout out to the front office reception day manager who assisted us on a number of occasions. The concierge team were very helpful and efficient too. The hotel is conveniently located and short walking distance to public transport, restaurants and cafes, shopping, NGV and the Arts Centre. We hope to return sooner than later. Thank you for a wonderful time.

Great location. Rooms are okay, spacious but finishes are a bit dated, especially in the bathroom. Toilet is uncomfortably close to the wall. King bed was terrible, sagged on each side. Pillows too soft and would compress to about a centimetre when laying on them. At 2 nights for $666 on sale we would consider staying somewhere else on the next visit.

Everything was simply perfect for my stay. Cannot thank the diligent staff enough for their friendliness and warmth. I can highly recommend lounge access, the staff up there are simply wonderful, and it’s a great, quiet sanctuary to get work done, & sip on something nice at the same time. As a non-alcoholic drinker they have plenty of non-alcoholic beverages to suit every palate - every moment was simply a joy. Sending a big thank you to the entire team!!

The king room is spacious, clean and tidy. Full of amenities to choose from. Staffs are friendly and helpful. The location of the hotel was perfect for our purposes. Happy to stay in this hotel again next time visiting Melbourne.

Having enjoyed the snacks at the level one restaurant whilst in a meeting I found myself craving them a few days later. I called with the strange request if finding out where they were sourced from and the lovely Karina (I think) who took the call went out of her way to find out for me, call me back and give me the distributors details. The distributor was equally as impressed. Karina could have easily said they were Hyatt's own or said would not be able to find out as it was such a random request. I am so impressed

great location in the heart of melbourne, got the grand suite with my boyfriend, so pleased with the service, great views and spacious, big room. expensive room but worth it. not too happy about the breakfast though, that was disappointing.

We had the most amazing stay at the Grand Hyatt. After advising them that we were celebrating a special occasion, our booking was upgraded at no extra charge to a room with the most incredible, uninterrupted views of the Yarra and surrounds. Upon returning to our room we were further surprised with a lovely note from guest services, a bottle of wine and some chocolates. The bed was really comfy and the bathroom luxurious. The staff were all so friendly and professional. We'll definitely be back.

It's always a pleasure staying here, staff are helpful and very friendly. Rooms always clean, room service is fast. If any problem arises they are quick to rectify the issue.

Stayed in a Clubroom with river view. It was a great hotel all round. A minor minus will be breakfast at Collins Kitchen. Hotel advised to have breakfast early for weekend to avoid long waiting time. Went down for breakfast at approximately 7.40am. Walked around the buffet to discover not everything were set up yet. Staff were very busy preparing and setting up their station. Trolleys loaded with supplies left around corners. With full knowledge of busy weekends and the times, I would have thought the Executive Chef would have it organised. That was the downside to my experience.

Review for the buffet. Nice place, air conditioned and quite spacious. I've been here a few times and the quality seems to be consistent. While not a whole lot of range of food, you can't really ask more from such a buffet. Great dessert selections too, especially around holiday seasons.

My first time staying in Melbourne was an absolute treat at the Grand Hyatt! Warm and friendly staff. Very comfortable beds, and the bathrooms are stunning! I also managed to visit their gym which felt like a proper gym as it was so spacious and had all the equipment I needed for a normal gym session. Will definitely be back!

Had a great staycation in Melbourne here. Location is great. Amazing buffet. The rooms coming due for a refurbishment but it was clean and still high quality, just things like the AC was noisy and thin walls meant you heard more of neighbouring rooms than ideal

Staff very nice and helpfull. But room was not up to expectation. Stain on the couch, bathroom tap sprays to the side, yellow stains on tiles in shower, and can hear everything from the room upstairs including people going to the toilet which adds to the ambiance of the room. I guess I just expected more from a 5 star hotel