1/5 Kenny Y. 8 months ago on Google
My
dad
and
I
had
no
experience
with
golf
and
we
booked
online
a
$250
2-hr
lesson
for
the
first
time
here
with
coach
Damian
Hall.
After
I
booked
the
lesson,
I
called
the
Club
to
check
if
the
lesson
was
indeed
for
two
people.
The
person
who
answered
the
phone
said
he
would
leave
a
note
for
the
coach
that
two
people
would
attend.
The
lesson
itself
was
enjoyable,
but
as
we
were
about
to
leave,
the
coach
and
staff
members
stopped
us
and
said
we
needed
to
pay
an
additional
$100.
They
said
that
the
lesson
we
booked
was
for
one
person
and
it
was
in
fact
$380
for
a
2-persons
2hr
class.
We
were
taken
aback
by
this
and
tried
to
tell
them
that
I
had
called
beforehand
and
asked
about
this
and
there
were
no
mention
of
a
change
in
price.
For
any
bookings,
the
Club
requires
full
payment
beforehand.
My
parents
and
I
had
arrived
at
the
shop
30
minutes
prior
to
our
scheduled
lesson.
If
the
staff
members
were
dealing
with
any
good
faith,
how
come
the
additional
unpaid
amount
was
only
mentioned
when
I
was
half
way
out
the
door?
Regardless,
I
was
willing
to
pay
and
asked
the
staffs
where
can
I
find
the
pricelist
that
details
the
stated
amount.
They
could
not
produce
any
documentation
whether
online
or
hardcopy
that
details
this
sum.
What's
worse
is
that
one
of
the
staff
threatened
to
call
the
police
and
accused
us
of
stealing
from
the
coach.
The
coach
himself
directed
personal
insults
questioning
my
integrity
and
conscience
as
a
medical
professional.
What
I
believed
to
be
a
case
of
miscommunication
turned
into
accusations,
belittling
and
passive
aggression
directed
at
me.
Leaving
out
details
such
as
additional
prices,
whether
intentionally
or
not,
is
defined
as
a
form
of
misleading
under
the
ACL
and
is
illegal.
With
no
documentation
of
any
kind
stating
the
price
of
a
2-persons
lesson,
I
had
reasons
to
believe
that
the
Club
was
not
dealing
with
good
faith.
In
the
end,
my
family
was
told
to
leave
and
never
return.
I
am
still
willing
to
believe
that
this
was
all
due
to
miscommunication
of
the
pricing,
but
it
is
beyond
me
why
threats
of
calling
the
police
and
personal
attacks
were
necessary.
I
was
deeply
hurt
by
the
language
they
threw
at
me.
What
a
shame.
EDITED:
The
Club
has
contacted
me
and
offered
me
their
appologies.
They
have
offered
me
a
refund
to
the
lesson,
to
which
I
declined
since
I
did
enjoy
the
lesson
itself.
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