1/5 Mayur M. 2 years ago on Google • 16 reviews
I
had
to
come
back
and
lower
my
rating
from
a
4.5
(in
2017)
to
1
(in
2024).
Very
similar
to
a
lot
of
comments
about
the
new
management
taking
over
and
the
'service'
component
is
gone
from
what
once
was
an
ace
and
stellar
in
customer
service
retail
business.
My
recent
trip
to
Krispy
Creme
FG
with
all
my
family
was
to
enjoy
the
new
menu
and
witness
the
robotic
automation
novelty
that
my
kids
would
enjoy.
All
jolly
until
we
reached
the
ordering
kiosk
only
to
be
confronted
with
a
disgruntled
female
server
(probably
the
only
one
in
the
lot
with
a
frowning
face)
and
couldn't
be
bothered
to
greet
let
alone
strike
a
smiling
and
welcoming
face.
I
appreciate
it
could
be
a
long
shift
but
none
of
us
did
anything
to
deserve
such
'welcome'.
To
make
it
worse
the
order
was
just
a
formality
to
move
on
to
the
next
customer
and
unlike
others
we
weren't
offered
the
free
samplers.
When
I
asked
why
and
if
there
were
certain
'elligibility'
criteria
to
score
them,
she
said
Ok
with
the
worst
possible
grin
and
a
bestowing
attitude
that
was
very
dismissive.
We
should
have
left
the
store
then
but
I
thought
of
flagging
it
with
the
store
manager.
My
gesture
of
first
hand
customer-feedback
went
in
vain
as
the
store
manager
was
in
her
own
zone
with
not
wanting
to
see
any
human
species
at
that
time
of
the
day.
With
utmost
curiousity
and
itching
to
figure
out
what
did
I
or
my
family
do
wrong,
I
explained
the
experienced
I
had
with
the
employee
to
the
store
managers
and
her
stone
cold
reaction
of
saying
'OK'
compelled
me
to
spend
the
time
to
gift
a
piece
of
digital
content
to
the
internet.
No
compassion,
no
empathy,
no
customer
centricity
whatsoever.
Could
be
just
one
disgruntled,
exhausted,
frustrated
employee
but
the
store
managers
carefree
behaviour
instigated
the
tone
of
voice
for
the
rest
of
employees.
Well
done
Krispy
Creme!
Hope
you
get
a
new
management
soon.
1 person found this review helpful 👍
