Have never been met with such hostility and rudeness from a supposed healthcare provider. Saturday morning receptionist was rude and dismissive, this clinic needs clearer policies and procedures and needs to communicate and listen to patients. Never again would I go here again.

Went to get my second B12 injection. Nurse did not sanitise her hands or put on gloves. Had bright red (pretty sure false nails). After she’d taken the vial from my hand she snapped off the top. I asked her was she going to at least put gloves on. She responded, “if you want me to”. I said,” that would be great”. Poor practice. Then I asked her to please put the injection in slowly (so to not hurt and not end up with a lump in my arm). She stated, yep yep yep. Obviously it annoyed her that I requested she wear gloves. Because she jammed the needle in hard and did it as quick as possible. I was annoyed but said nothing. I asked her name (so I knew to request for the next time not to be seen by her). Made my next appointment over the phone and requested to not see her. The receptionist said she’d put a note. But obviously spoke and explained there was an issue with the nurse to the practice manager. Then I’m at home minding my own business .... I had the practice manager ring me and rudely spoke to me. Telling me how she wasn’t happy with me and accused me of being rude to her nurse. At first I was justifying asking for the gloves. Then I realised I was being attacked. So for asking for the nurse to at least wear gloves seeing she didn’t sanitise. That was deemed as being rude. Pretty sure it’s standard hygiene practice. The practice manager was lecturing me on how wonderful her nurse is and talking down to me and chastising me. It was an absolute joke. I complained further and the practice manager back peddled making out she rang to see how I was. Lie!! She stated to me, I’m ringing to hear your side of the story. Like I work there and she was in charge of me. Totally unacceptable and totally uncalled for. Umm.... I’m a patient not an employee. Honestly the practice manager is rude, a control freak and a liar. I feel sorry for those that report to her. And I feel sorry that the director has no idea what goes on at his practice. Anyway to top it off I have been told that as the breakdown with the staff I can’t go there anymore. So management reward those that do the wrong thing. Who lie. And don’t follow safe practice. And also ring patients and harass them because they can. Happily going else where.

Had my first experience at Medical One Greensborough today and I have to say it didn’t go as well as I’d hoped. I booked in advanced for a long consultation and after waiting for 15+ minutes past my appointment time despite the clinic being close to empty, I had my first interaction with Dr Wicky Wong. Less than 30 seconds into my appointment he announced that he didn’t have time to do what I had booked for as the booking had been set as a standard consult. No apology whatsoever, I reiterated that I had booked a long consultation and he kept saying that if we kept talking about the mix up there would be even less time to complete what I was asking (even though he was the only one talking). No bedside manner whatsoever, he ended up abruptly leaving the consult room only to return with the nice receptionist who he shifted the blame to. I do not recommend going to this clinic and I certainly do not recommend Dr Wicky Wong as it is clear he does not care for his patient. One star too many.

My wife had gone to see a GP last week at this clinic as she has been unwell for 3 weeks. She saw Dr. Mandeep Sandhu. This doctor did not do a whole check up. Only took my wife's temperature and listened to her back. Very dismissive and uncaring. Then gave her a script for antibiotics and said 'it can't hurt'. Want a waste of money. Would not go to this doctor. She just dished out antibiotics without doing a proper check up. Easy money. My wife decided not to fill that script with feeling like just a piece of paper and spending more money. This doctor does not deserve one star. I'm very angry with this doctor.

I visited this doctors clinic for the first time yesterday because I a tiny piece of glass stuck in my foot and just wanted it out. The doctor literally did nothing, she checked it for a second and said that I would need to do a ultra sound to find the glass and then surgery! I said just try and she said she couldnt. I was in and out in less than 5 minutes. She even mentioned to me that there was something red in my foot? Umm that is because I had tried to get it out and it was the dry blood as a result! Mind you I paid $80 to see the doctor, what a joke. Just a money making business at the least! Ended up getting it out myself by preserving and speaking with the pharmacist.

I love my Dr at this clinic but she has been away for 3 weeks. Booked in to see her on her first day back but she was unwell and it would be another 10 days before I can see her. I have daily medication that I urgently needed and only my Dr can issue it. The staff were initially dismissive of the problem but eventually booked me in to see someone who could write a smaller script to tide me over. My appointment lasted less than 5 mins and was charged as a catagory B instead of a catagory A. I asked twice that it was a script renewal code and they didn't give a clear yes/no answer and I had to ask for a receipt to check it. I shouldn't have even been charged as I was booked to see a bulk billing doctor nearly a month in advance and I had run out of meds. I was exploited by a opportunistic doctor who I will be reporting to the Medicare integrity hotline for incorrect billing. Shame on Dr Shahril Ismail. Check your receipts!! Edit: oh, and their 'reduced fee for concessions card holders' is only $10.

Very good service. Very friendly receptionist and nice practice manager. They’re very helpful. 👍

Had to get a blood test today in preparation for my uni placement. The receptionist was super friendly and helpful. I’m not very good with needles but the lady working in Melbourne pathology was amazing. She was very friendly and let me lay down. Made me feel very comfortable and she was very gentle with the needle. I didn’t even feel dizzy which is unusual for me.

Saw Dr S. She is the worst GP I have ever experienced. Has no interest in her patients . She needs to change professions

Had an appointment today waited over an hour and 15! I asked the receptionist how much longer the wait would be to find out they hadn’t marked my arrival. I had my one year old with me and she was extremely unsettled as we were there for a long time. Absolutely disgusting service Dr was nice enough

Worst GP in the local area. Has a revolving door of very young and inexperienced doctors, that are regularly late by up to forty minutes. I persevered with a few doctors here for a about two years, but have now resolved to just make the trek to my old neighbourhood to see my old GP. The drive is long, it not as long as the wait times at Medical One Greensborough 😂

The doctor I spoke to was rude and acted like she didn't care at all. Her attitude and dry behaviour was extremely off putting considering how nice I was trying to be.

This practice has really gone down hill since first started coming here after my doctor of 33years retired. Started seeing a great female doctor who had worked in the area for years. Unbeknown to me she was a bulk billing doctor, my good fortune, but now you can't get an appointment with her for weeks in advance, so the alternative is a new doctor. Today I needed a script , had a telehealth call and was charged a full consult, they called back to get my card details it was $81. The staff were not rude and just doing there job, but never ever have I been charged full consult for just a script. In future It will be cheaper to use the online script services at $19. This clinic seems to be about the dollar over the years, sadly. Thought I had found my new medical centre but am rethinking that move now.

I actually did a lot of calling around before started attending Medical One in Greensborough. I could not happier with my Doctor. To have my blood tests done by Anna down stairs. The Receptionists are very helpful, Treat you with respect. Parking is excellent, close under cover.

I have moved my family to another local surgery because this one has become too expensive. I also have found the level of care at Medical One not to be as thorough as the new centre we attend.

Emily at reception is a great asset to the Medical Centre, she is bubbly, friendly and extremely helpful. Other medical centres in the area have extremely rude receptionists, I never had a pleasant experience elsewhere. You are doing an amazing job Emily.

Emily at reception is absolutely lovely and so helpful, every single time I walk in. The lady who does the bloods is so lovely and super quick. It was the first blood test that I had that someone did not have an issue finding my veins, was not painful in any way and I did not bruise at all. Both an asset to Medical One!

Inexplicably the online appointment booking system has changed. It used to be so simple. Now it has forced me to create a new account, has none of my previous information or appointments saved and it tells me I can’t book online for the Greensborough location. What garbage.

The receptionist and from staff they were very rude. Not a good service at all.

I googled 'Bulk Billing drs.' in my area, and this clinic came up, after reading the reviews, and also learning that they don't bulk bill, l won't even waste my time...

I’m really struggling to find a good doctor that bulk bills. I booked an appointment with this clinic because online it said it was bulk billed. Had to cancel when I called to double check as they charge upward of $80 per appointment. The reception staff were kind on the phone so that’s a plus.

I chose Medical One - a private clinic, because I thought I'd receive better care than a public clinic. They were supposed to send my referral to a specialist - I followed them up three times. The last time I did, I gave them the correct fax number, then asked for them to call the hospital straight after to ensure they received it. The hospital still hasn't received it a week later! Thankfully the hospital is going to call Medical One directly to ask for my referral. Given the delay, I've now missed my chance for the midwifery program I wanted to go on. I'll be transferring my records to another clinic.

Well, where do we start.... From the moment you enter the doors of this clinic ,the calm relaxing environment surrounds you... Always a friendly professional greeting by reception staff, acknowledgement of those waiting in queue to be served. The team of doctors are fantastic, again a knowledgeable, professional,friendly team who are never too busy to spend the required time to meet your need. Always ready with words of encouragement and honesty for you to move forward with confidence. The nursing staff are awesome too. Though maybe young they are the most caring, friendly, knowledgeable team who give you A1 care every time. Whether it be for dressings, injections, care plans or anything else required by the doctors. The communication and respect the team have for each other is great. It is indeed a homely caring environment, lead by people that care.... for the welfare of their team mates, welfare of patients, and the information required with phone enquiries. Well done Medical One Greensborough..... keep up the great work !!!!!!

Didn't care about my mum supposed to send her for reviews never did. Totally unextable hope their love ones die within a week they call themselves doctors but they do nothing

Got Covid-19 vaccine for my 5 year old and it was very smooth process. The nurse was very friendly and made my daughter extremely comfortable. To top that off, she offered lollies and stickers which eased half the anxiety. Then for the 15-mins wait she was given some colouring pages. Highly recommended!

Had travel vaccinations here. Doctor was very thorough and nurse was great! Had lovely interactions with reception staff.

My doctor is fabulous The reception staff are extremely rude - assertiveness is a skill / being pushy and superior with a bad attitude is not! I’ve spoken twice to prac manager but no change- it’s a real pity The nicest girl left a long while ago - I’m so disappointed. Time to escalate the matter.

I wish the doctors really genuinely taking their time to help one patient and use the precious 10 minutes consultation that is not cheap :( not rushing to give us referral letters and send us to other clinics which is not cheap too :( then we need to come back to see them again for update, and charge more $$ again for 30 seconds consultations :(

Booked me in straight away, receptionist was polite and Dr Ishmael was excellent. Very happy. Was surprised with the bad reviews, guess everyone is hard to please when sick 🤣.

After receiving good care at Medical One in another part of Melbourne and being happy to find a Medical One in this location, it has been an overall very disappointing experience at Medical One in Greensborough. 2 star review because I've never had a problem getting an appointment. Marina, the receptionist I dealt with last time, was friendly and helpful but other reception team members have acted like I'm inconveniencing them by being there. And the doctors? Simply not good enough. One doctor in particular is probably the rudest and most uncaring doctor I've seen in years. That doctor obviously doesn't care about the patient, didn't ask any questions to help them with a diagnosis and acted as if I should somehow be apologetic for daring to set foot in their office. Perhaps I should have apologised for interrupting the social media conversation that their phone kept signalling? Apparently I'm not the first to feel that way, either. On my last visit I observed that doctor "greeting" another patient and it seemed clear their poor bedside manner is a pattern for them. Another doctor I've seen is friendly enough but you'd think a professional physician might ask questions to help with their diagnosis; the only thing I got asked was "Is that all?" I'm not sure how that is any use to anyone. Also, asking me if I'd like a particular medication seems strange ... aren't you the doctor? I don't know if that medication is appropriate or not. You tell me. Dr Ismail would be the pick of the doctors, if I had to choose one. In my experience he's the only one that doesn't try to rush you out the door as soon as you sit down. I don't know if Melbourne Pathology on the ground floor is in any way associated with Medical One but this review in no way reflects my experience at Melbourne Pathology. The pathologist I saw there was simply great. The Medical One doctors could learn a lot from her. Otherwise, very unimpressed with Medical One Greensborough - we'll be looking to get better help elsewhere from now on.

Long wait and awful and rude bedside manner, most unhelpful. Also not bulk billing anymore so a total waste of (a lot) of money

Rude and unhelpful reception workers. Tried to tell them it was not normal to wait half an hour past the appointment time for a psychologist, I was told they had messaged him and to keep on waiting. Just spoke with the psych, he never got the message. Waste of an afternoon having to travel all the way out to Greensborough. A little respect goes a long way, unfortunately I went nowhere.

Discussing how I couldn’t book to see the doctor face to face to see my 5 week old child for an eye infection due to covid. Then the receptionist to tell us they do bulk bill when they don’t as we called again and was told something different. Ridiculous and waste of time wouldn’t be going to use they services again.

Misleading information by receptionists made the entire visit a waste of time, was told by a receptionist that they could put my MRi disc onto file to give to the doctor and then was told on arrival that this isn’t possible. Having torn my pec, time is crucial to receive surgery to prevent further damage and this has put me back further.

If there was an option for 0 stars I'd choose that. I booked a face to face appointment via their online system for 9.30am, I arrived at 9.25am. Two other patients arrived in the time I was waiting for the same doctor, It is now 10am and no sign of the doctor (whispers from the reception desk mentioned she was onsite at 8.20am but disappeared without notifying anyone), the only information her waiting patients can gather is the talk happening at the reception desk. At 10.10am the doctor arrives & proceeds to the reception desk where she has a leisurely chat instead of going to her office to catch up on the backlog of patients. In this time the power goes out across the grid (which I understood is out of their control). The time is now 10.30am, 1 hour I have waited for an appointment which has wasted my time, If i wanted a 10.30am appointment i would have booked that time slot. When I speak to reception they tell me there is nothing they can do, they take down my details & tell me I will receive a tele health appt. They booked the appointment for 2pm with the same doctor, 2.10pm is when the doctor called (late again) the call lasted for 4 minutes & I was charged a full consult fee of $87 for 1 referral - which they did not send me until reception called back 40 minutes later to retrieve payment information. I do not recommend ever going here & if you must, do not book with Dr Sandhu, she will waste your time & your money. Why is it that when we respect the doctors by showing up on time they can't show us the same courtesy and charge late fees.

Great service, front desk assistance is very welcoming and helpful, I have seen 2 doctors here, both with a great personal and professional skill set., more than happy with Medical One 👍

Good service. Making an appointment was easy. Had my issue seen to and questioned answered without any rush. Very happy with my visit.