Tonight I had the best experience in a long time from a retailer. I brought a pair of veja shoes that were faulty and all 3 team members helped me during the return. The nicest manager Ava sorted out my return and ordered me a new pair without any hassle at all. She even helped me find my receipt. Seriously great service I'd love Ava to work in my business. She deserves a call from her central office /manager for her amazing work. Thank you once again!

Jordan was amazing, her customer service literally picked up my mood. Being an indecisive person you need jordan to help you out. She tells you what looks great on you! Thank you for being so happy. Literally made my day!

Hi today I went to the shop and looked for a shoe and waited for more than 20 minutes then after that I just went and ask them how long it will take then the girl in the reception replied me very nicely.but in between another girl talked me very rudely so sad and I went without buying anything

Big thanks to Brodie the man I purchased 4 shoes from him nearly 2 months ago passed by chadstone today he remembered me directly had to buy a another pair from him Big thanks great service and lovely team

Just wanted to give a big shout out to Bodie & a massive THANK YOU for his 5 star customer service, it was so nice to be greeted with a friendly hello & smile. I’ve been having trouble finding runners that fit me well. Bodie listened to me & suggested runners that might be good for me & I left Hype feeling very happy with a great fitting pair of runners, all thanks to Bodie. Thank you for making my shopping experience a very happy one Bodie. You were very patient, kind, friendly and an absolute delight to deal with. I hope Hype value you as they are very lucky to have you on their team. Because of your exceptional customer service we’ll come back to Hype Chadstone & ask for you! 🤩 👟🌟

The store was super quiet and there was a worker at the front desk sticking stickers on shoes I went up and waited as I could see she was doing something…. 20 minutes goes by and I’m standing there and she didn’t even acknowledge me not even a hello won’t be a second. She stood there looked me up and down like I was an Inconvenience to her…. 25 minutes and still not even a hello so I left the store. I felt so uncomfortable. Purchased shoe from platypus and had a fantastic experience there, highly recommend them they were very attentive :)

Abraham helped me select between two pairs of shoes and gave valuable feedback on the stylistic choices of each. Very up to date and knowledgeable on current trends. Overall, very good, swift and welcoming customer service.

helpful and attentive staff who provided great recommendations on shoes best suited to me. All staff had a positive attitude and were super friendly which is hard to come by these days. I will certainly be back!!

Abraham was amazing! Super efficient and professional with his customer service style

absolutely disgusting behaviour from the ‘manager’ as 3 of their staff had said one thing and she goes on to tell me something completely different and fails to comply with legalities of a simple discount, would like to put it out there that she walked off on me while i was in the middle of a sentence, never in my life has i been treated so poorly by someone who claims to be in charge. disgusting :)

Had a great experience at Hype DC Chadstone. All the staff were very friendly and helped me find the right pair of shoes for my needs. Would definitely recommend!

Went in this morning to exchange pants for different size,Dude at the shop was willing to go extra mile to help me out by organising a return and re-ordering from another store....Absolute Legend

Staff were absolutely incredible! I was so unsure what sneakers to get and they helped me through the whole process, even though it was super busy in store. Thanks Georgia for your help! You were great and deserve a raise

To Aida, thanks for the lack of service. To Georgia, as a manager, thanks for not getting your staff to do some actual work, instead having a great laugh with your staff in a quiet store. The funny part is, I too used to manage in retail, and it was staff like you 2, that I would performance manage for not doing your jobs. You cost yourselves a sale, and also a call to head office. Serving customers is part of your job. Not ignoring them.

Good selection

Just wow. The worst customer service I've ever received. Told my Nike shoes after purchasing them in Dec21 should not be a walking shoe. Air popped and there is no warranty because I've worn them too much. I asked if Nike would look at them and the most conferencing manager I've ever come accross us stated "you didn't buy them from Nike". Thanks I was aware of that. Rude arrogant and downright disgusting service. Manager needs a course in Customer service 101. Customer isn't always right but at no point does anyone need to be spoken down to. Train your team members better you never know who your customers are...

I had the best experience the other day at Hype Chadstone. I try avoid shopping at Chadstone at all costs as it can be extremely busy and the customer service can be poor. However, this was NOT the case at Hype DC. The store was busy (as expected) but the employees greeted me with smiles and made sure to kindly acknowledge me, even if they were already serving other customers. When they were free I was given top service and fabulous recommendations. The staff were very attentive and listened to my needs/wants. 10/10 would return even if that means facing the chaddy traffic

I purchased a pair of shoes valued at $210 and within five months the sole had completely worn through despite only minimal use. Staff told me quite plainly that this was considered "general wear and tear" and wouldn't be enough for a refund. However, they did offer me store credit. The manager, blonde mid-20s woman, was quite rude and when I was browsing for replacement shoes I received no help from staff. I was eventually approached by a sales associate who had returned from their lunch break and seemed confused no one was helping me. I witnessed another member of staff talk to this employee, who then became quite dismissive and uninterested in continuing to help me. If you're here to spend money, you'll probably be fine as I saw fantastic customer service for paying customers. If you have an issue or need to return an item, expect it to be painful. Despite policy making faulty returns only possible in store.

Hype and platypus are good for kids sizes. The layout of this store is very unique! Love all the mirrors. Great way to make a small store look bigger!

Service is average .Selection of shoes is good.

Had a very bad experience. Bought a Reebok shoes worth 129 AUD and had a fault/tight stiches on the left shoe causing pain in my foot. When requested for exchange, was told there is no fault. Have tried all the brands before and did not have problems. The fault manager did not accept my request and now I dont know what to do with this shoes.

I had a pair of Adidas Sambas that had a sole coming away at the sides on one of the shoes. Yesterday (4/1/19) I brought it in, without a receipt. But I knew the date and approximate time and the staff helped locate my sale in their system (from 5 months ago!) and re-printed the receipt. I believe Victorian consumer law states they're only obligated to replace it with the exact same product, but offered for me to choose a different pair of shoes if I liked, and pay any difference if it ended up more expensive. The two staff (I won't name them here, one of them the duty manager) were very understanding, took the initiative to find a solution, and treated me as they would any customer they wanted to win a sale off. A very positive consumer experience and one that will influence my shopping choices in the future.

Friendly and attentive staff. Provides the convenience of picking up online orders in store. Also offers a wide variety of brands including exclusive and limited edition kicks.

Friendly staffs! I bought a Ultra Boost the week before last week

Had the most positive customer service experience when I returned a pair of shoes I'd bought at their online store which didn't fit. Nothing was too much trouble even though it was close to closing time. Offered so much help and were only too happy to find me the right pair of shoes!

Love this place, they always have awesome staff and great sales.

Received amazing service from their fantastic manager, great range of shoes too!

I felt very happy when I am buying shoes from this store as they are offering for reasonable price. But I really had a very bad experience with them. Bought a Nike Air shoes worth 130 AUD and had a problem on the left shoe causing pain in my left foot. When I requested them for exchange, was told they can't because I wore them once and even when I am trying to explain what it is, they are not ready to listen. I don't know how come people will know the fault in the shoes just by looking at them without wearing not even once. Bought many shoes before and never had a problem with the store and store people like these. Atleast they haven't offered for me change of the shoes size. They are saying that there is dust on the sole, I don't think like I'm not the very first person to try these shoes in that store . Moreover instead of seeing what my problem is, they are giving me suggestions like you can sell these shoes on Facebook as they are looking new. So guys when you are buying shoes from here you better think that there will be no exchange for what you bought even if you are suffering. Ahead of this, they are asking me like how can we sell these shoes again, I just felt like they can return the shoes to the same store from where they bought marking them as faulty, but i just don't wanna ask them about it as I already felt like stressful and they not even care about anything.

Terrible experience at the store. The store guy wasnot helpful at all. He had no interest in finding the sizes for the customers. On the top of that, I was told the shoe that had a sale tag on it wasnot at sale. P. S Never go there.