1/5 Tj G. 2 years ago on Google
So
far,
they
screwed
up
my
booking
from
a
double
bed
to
two
singles..
no-one
contacted
me.
Fine.
Left
luggage
at
front
desk
while
I
went
out.
Have
been
trying
to
check
in
for
the
past
20
minutes
at
3.49pm..
no-one
at
front
desk..
no-one
answering
phone..
other
staff
members
refused
to
answer
me
until
I
had
screamed
'hello?'
at
them
about
four
times.
Told
to
just
wait
for
front
desk
guy
to
come
back.
Waited
another
20
minutes
until
random
female
staff
member
was
at
the
service
desk..
no-one
answered
the
phone
in
that
time
despite
me
constantly
dialing.
While
I
waited
I
noted
numerous
males
coming
down
stairs
and
flopping
down
onto
the
couches
and
going
to
sleep..
I
also
started
to
notice
the
numerous
large
holes
in
the
walls
all
over
the
place.
Staff
member
apologised
for
the
wait..
fine.
Got
the
key
card
and
went
to
the
room.
I
was
given
a
three
bunk
bed
room
that
was
still
dirty..
beds
unmade..
mattresses
on
only
three
beds..
piles
of
dirty
clothes
on
the
floor
and
clearly,
they
had
moved
a
long
term
resident
out
so
I
could
stay
the
one
night.
Nope.
Not
for
me
and
not
for
the
double
room
price
of
$60.
Went
back
to
the
front
counter,
told
them
about
the
room
appearance,
and
demanded
my
original
room.
They
couldn't
do
that
as
they
were
overbooked..
so
I
cancelled
my
stay
on
the
condition
I
was
given
a
full
refund
within
48
hours.
They
agreed
to
that
so
I
went
to
Best
Western
opposite
Southern
Cross
Station.
For
$65,
I
got
a
double
room,
private
bathroom,
tv,
tea/coffee
facilities,
air
conditioning/heating
and
an
invaluable
sense
of
safety.
**
This
place
has
long
term
residents
which
means
young
men
who
have
been
previously
homeless
and
their
places
are
paid
for
by
charities
to
house
them
off
the
streets
**
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