Like most Bunnings outlets, this store has a great selection of tools and hardware supplies with everything well organised and under the one roof. The Garden Centre in this outlet is also particularly good. The staff is very friendly and knowledgeable but sometimes they're hard to locate especially on the weekends when you need assistance so I find it's best to do your homework online and if possible, work out what isles your items are on before getting to the store. Parking at this outlet is fantastic, well during the week it is.

The staff with pink hair and with glasses was not helpful to customer. I need some information regarding the product bay but she doesn’t know about it And then i am About to check out from self checkout as the que was bit long in counter but she told to staff to close the self checkout as she saw me heading to self checkout. bunnings always best of mine, will never go this branch again.

Racial staff, very rude I hired a carpet cleaner that was dirty and with broken lid, I was shocked by how the condition was when i opened the lid. but since I have gone home already and cant be bothered to get it back.Next day when I returned it, staff reckoned i did all the damage. They said they checked the returned cleaners three times, but why the one i took was like being taken out from mud . The hose was hard to take out as well. An Aussie returned his as of leaking problem before me without any hassle, if you have checked how possible there was leaking problem and why did not you question him of broking it? Used to like this store but been recently badly treated many times for no particular good reasons. staff helpful to Australians but not Asians

A great hardware store that has easy access from Burwood Highway with plenty of parking. Total Store feels bigger than other Stores. A big range of product to choose from with plenty of options. Should give it a try as it’s a real experience.

I’ve been there many times- most people in this store are rude only a few are polite. Bought a Dyson vacuum through them. It didn’t work well from the beginning. But they denied their liability and refused to exchange or refund other than asking me to call Dyson. Dyson troubleshooted over the phone and admitted it was manufacturing fault. Dyson could only send me replacement parts as I didn’t purchase from them. This Bunnings sucks!!

Helpful and knowledgeable staff who go to great lengths to understand the needs of amateur DIYs like me. I had the timber cut to the exact size I wanted and advised me how to extend its durability. This was unlike what I experienced in the Mitre store near my home.

Falsely claiming I need card I purchased goods with to exchange a faulty item. I said I could provide digital copy of drivers licence as ID, apparently you need the physical card. Manager rudely told me this was policy displayed out front of store, I said as it says online you need to record ID when I don't have the receipt surely digital would be enough, they claimed no only physical due to fraud... for exchanging a $30 item, really? I will admit I was abrupt in my frustration of their refusal to help me, because it is not clearly stated this was required and I am extremely time poor. Should honour the policy adds written, not an interpretation of it. Had proof of purchase on my phone too.

Marie from Bunnings Vermont South is amazing! We have a worm farm incursion organised with our local Bunnings for the Early Learning Centre. Marie facilitated an informative worm farm set-up session with our children and gave us a set of worm farm kit! We really appreciate what our local Bunnings does and would recommend people to give them a visit too - Bunnings has great stuff in store anyways!

Our normal store is Scoresby but due to being in the area on Saturday we called into VS. We were provided with the most amazing service by a guy (who's name I did not catch) working on the Trade Desk. Both my husband and I commented to each other how much he went out of his way to help us. I'd almost make the trip to VS again just for the service alone. (Not that there's anything wrong with Scoresby!)

Would not accept the return of the paint I purchased because I touched and tested it on my wall, (said white but the colour is more pink). The guy said they don’t know what’s in the paint after being opened. Been a long term customer of Bunnings and spent thousands of dollars and this happened. Taking my business to somewhere else.

What can I say, it's bunnings so its always going to be a great trip but they were the only one local to me that actually had everything I was after, in stock. I also ordered a chair from them which was delivered 3 days later, so yes I'd say I'm very happy!

Approx. 1.50 pm, 12/12/2023 Paint department, Bunnings, Vermont South Very rude staff member. I was very surprised to encounter an extremely rude Bunnings staff member at Bunnings Vermont South store today. I was enquiring about the availability of muslin cloth for using with the French wash painting technique which I had previously used with Porter’s Paints. As Bunnings now stocks Porters Paints, I thought that they may also stock materials that are used in the techniques that they promote. I was scoffed at by the person behind the counter and was told that I was in a hardware store which was not the kind of place that stocks muslin. I proceeded to try and explain that I was using one of the techniques that Porters paints describes in one of their videos. She continued to talk down to me and said that was ‘completely different’ from normal painting, which it isn’t. She clearly had no idea about the technique and was not interested. Considering that she was working in the paint department, I thought she could at least be polite enough to listen to my question, as it was relevant to the department she works in. This is not the kind of behaviour that I expect from Bunnings staff as most that I have encountered have been very polite and have tried to help. Fortunately, this staff member was an exception, but not someone I want to encounter again. It is not acceptable to scoff at customers and talk down to them!

Met this gentleman called Greg from Power garden. What a wonderful man so courteous, always helpful and very knowledgeable. Thank you to employ such a wonderful people and always want to deal with Bunnings because of people like Craig

So grateful for a quick and easy warranty replacement for my Orion Wireless Video Doorbell. Zoe was understanding, knowledgeable and very helpful when I explained that the manufacturer had recommended requesting a replacement. Delighted to have a new doorbell, and very grateful.

Today I came for some work and some ideas for putting plastic sheet. Tom from help me to do the project also one more person. I really appreciate Jen from Trade section. What a brilliant person she is

Good place to go, workers are knowledgeable and can tell you where to find stuff. Most stuff is clearly displayed and easy to find. Lots of good tools Advice for the place: some stock is gone for unpopular items, not sure if you got any in the storage? Advice for costumers: don’t ever buy the hot dogs, it’s a ripoff. $3.5 for a cold burnt hotdog and bun. Also, if you’re looking for items at which bay, try searching online and stock location can be found. I tried that and it’s really convenient, don’t have to bother the workers if I know where stuffs are.

Im not one to complain, I regularly go to the Vermont store. I have hired a van 3 times in the last month. Each time I have asked if there were any extra charges on top of the 2 hour hire, which the answer has been no each time. Only to find out you get charged for every km driven. I also asked and double checked if the $200 deposit went straight back into my account. The first time it took half an hour. The second 3 days, and my latest hire it’s been 4 days and still nothing. I mentioned the second hire to the young girl and she was very adamant that it would go straight back into my account. Still nothing 4 days later. I know its my duty of care to read everything I sign but was stressed for time. Being in sales most of my life, dealing with contracts, I always went through every detail so the customer knew what they were signing. Especially when you are being charged extra.

Couldn't find the product I was looking for, I looked online to see where the item was located, because I couldn't find any staff. They were in a completely different spot. I asked someone for help and she was so rude. There was almost no one in the store. She was too bust talking to another co worker to care about her job. If you don't like your job, go elsewhere.

Seriously the best kept Bunnings store ever. The team should be so proud 😊👍. Great service form all staff who clearly love the job and team work. We are driving past our local now to come here. ⭐️

The service at this store (and maybe all stores) is very poor. It is always hard to find somebody in the store to provide assistance and today was no exception. Gone are the days when the staff will take you to the aisle and find the item you are looking for. Bunnings certainly needs competition, they have had it good for too long and have forgotten about customer service.

Great having a Pet Section, loved it how you had the paw prints on the flooring. Have a great Cat Section, everything your cats needs, food, dishes, collar's, different types of Cat Litter, Cat Beds and even Cat Climbing Trees. The prices are great cheaper than the grocery stores. About the same price as Costco. Great Dog Section too ( I don't have a dog)

Many thanks to Lisa K. and Georgia (front Service Desk) who went out of their way to get me a replacement for my Ryobi Vacuum/Blower which the new Returns System they were trialling showed was out of warranty when in fact it was still under warranty. They went through a great length of trouble to establish this. They are great ambassadors for your Vermont South store. Thanks Lisa and Georgia.

Bought some pots and plants from here. Service is great! Plenty of stock! Clean Bunnings (yes, there are worse warehouses!).

Very poor customer service, worst one I've encountered of all Bunnings I frequently visit (Croydon/Bayswater/Ringwood) Online shows Full Boar auger bit is in stock at Vermont South store, but none of the staff members were able to find it. None of the staff were willing to check the system either, just pushing responsibility to the tool shop whom was reluctant to check.

Huge store with plenty of parking. Staff are always exceptionally nice and helpful. Also has instore Cafe, bathrooms, and make sure you catch the Donut van on the weekends!

Very rude team manager and unknowledge staff I can say, Just double check webiste regarding return and refund policy. Not fit purpose is part of policy. Next time , if staff ask the reason better tell them nothing as you will be refuse refund and the attitude of manager is horrible and potentially it is race discrimination. head of manager in this store is super smart but not the" Karen" and when arrgont staff ask you not to yell them they forget they yelled customer first

Peter and Kelly are true customer service champions. Whether you're buying something for $1000 or $10 they go over and above to help you out. Despite the Boxhill store being nearest my preference is always this store. Staff in general are attentive and helpful. There was another lady at the entrance whose name I couldn't catch, she was very kind to my son and gave him a little gift which he loved. Keep up the great work guys!

Yesterday I had a very pleasant experience at this Bunnings, thanks to a young man called Ivan, who was most helpful in a very polite and sincere manner. Keep it up Ivan👍

This afternoon 13/11/22 I needed assistance in matching a paint colour. The guy serving me was great going to a lot of trouble both in research on the Bunnings website and in the store to ensure I got the exact colour I needed. He did a great job 😁

Same Costco plus more food options. Ez parking and good service

Much gratitude to Trish at Bunnings in Vermont South who went well over and above in her own time to assist me with a return item. From the lovely lady who answered the phone to the end result through Trish, I could not ask for better service 😊😊

Very bad service when you are going to get refund.The staff attitude is horriable.They didn't really care about their customers.I bought one toilet suits and installation service as well when the plumber arrived ,he told me I bought the wrong one ,so I brang the plumber with me to return the suits and tried to buy the proper one,at last I didn't find the right one.The staff told me they can only refund the suits exclude the installlation service.The reason is its my own fault beacause I bought the wrong one even the plumber told them there was someting wrong with the system.Actually I tried to buy the right product but the staff couldn't give me useful advice.I have to pay the plumber out of my pocket.Some staff are very rude and impatient .

Dreadful service in both attitude and helpfullness. 20 minutes waiting to purchase a globe! Enough for me, going back to the Bayswater store where the staff have been trained in customer service and have manners.

Its a standard bunning. Parking is ample. It can be a little dangerous with the Tradie section as sometimes I have been looking at things in store and almost be hit by a car. Don't let your kids run around this store.

Went to the information desk to seek assistance for bolt width to affix legs to my table. Noel from tools was summoned and he didn't seem to show any care in the world to try help. I brought my table and legs in the car and wanted to seek assistance but he was not willing. Even brought the bolts I had for reference. He went on and on about specifications, this and that on the thread type design etc. If I even knew half of what he said I wouldn't even want to seek his or Bunnings help. Horrible experience. Zero stars if possible.