This facility is in desperate need of a full remodel. The parking lot is dark in a secluded area where people are loitering due to the seclusion. The parking lot is spread around the building making it difficult for a security vehicle to even have an impact. The lobby is decent and the staff was nice. The location has a mini-starbucks in the lobby and does have a bar. The room levels of the building smell like mildew. The rooms feel like 1975. The shower was so small that I could stick my elbows out and they touch both the shower door and the wall. Very narrow. The toilet is almost touching the shower door and equally in a very narrow placement. The shower water pressure was really good; easily the bright spot of the entire hotel experience. The carpet floor is frayed and needs to be replaced. The Marriott hotel across the intersection while equally as old (both may be 40 year old structures) is much nicer and cleaner.

Everything about this hotel was amazing...the staff, the cleanliness, location and the view. Stayed on the 17th floor and the view was beautiful. Enjoyed the gym and the Starbucks on location. Staff was very accommodating and polite. We will stay here again!! Thanks for the amazing weekend...Great job to all at Hilton, y'all do an outstanding job!

Ambiance in open spaces is amazing - we were here for a formal gala. Ballrooms spacious with beautiful chandeliers. Bathrooms very clean. Did not stay overnight to rate that experience. Couldn't give five stars because hotel didn't staff the lobby bar with more than one bartender - the line was backed up and we didn't get our drink for half an hour.

I was in town for a car show and I previously stayed at this particular Hilton before I retired from Enterprise Rent A Car as an area manager. We would often come here during our business conferences because of the prime location, superior staff, and room tidiness. But this time with the trip being strictly for leisure and the hopes of winning best of show at the car show that we were here for, I chose to stay here again. This hotel staying was by far absolutely phenomenal! All of the credit goes to Natasha. Natasha was the customer representative who greeted me at the front desk during check-in. I enjoyed the hotel so much that I decided to stay one extra day and she went above and beyond to make sure that I was completely satisfied! And she did all this with them being sold out online and since they were sold out I had to change rooms but she made sure that there was absolutely no inconvenience to me whatsoever! I changed rooms and everything was even better, like the view. My initial room was on the third floor and since I decided to stay an extra day, she worked her magic and my second room ended up being on the 15th floor and the view was breathtaking. The view of the city was spectacular and without Natasha, none of these minor miracles would have happened. I cannot thank her enough for her customer service and kindness. She was truly phenomenal. I will be back and I will be asking for her when I check in. Thank you Hilton, and a major, much deserved,THANK YOU to Natasha for such a wonderful job well done!!!

Good clean place to stay. The place is huge, the executive lounge does not exist anymore, Starbucks is right there, though depending on the staff working, you may experience different level of service, elevators seemed aged and a bit slow, staff was friendly and courteous. Ample parking but on a rainy day, it can be a long walk. Rooms were clean and seemed fresh. Overall a good experience and will consider to stay if in the area.

We stayed here to attend a New Years Eve party on 12/31/2022 so we would not have to drive home after the party. I must say, we stayed here in 2018 and at that time, the hotel NEEDED a major overhaul. Well, they’ve done it!! Our room was clean and spacious, the bed was comfortable, and the breakfast buffet was a very nice bonus! The staff was very nice and did a great job beginning with the check-in process and at breakfast the next day. The panoramic floor to ceiling windows were refreshing. We would definitely stay again at this location.

This property is exceptionally sub-standard for Hilton properties. The photos of the property on the web site are spectacular, and clearly very old, as this property is beat up and run down (and mechanically unsound, as you will read below). When we checked in we were not recognized as Hilton Diamond Members nor thanked for our loyalty. We were not provided with our welcome water bottles, nor were we offered our complimentary room upgrade that goes with our status (upon availability) or given an explanation as to why an upgrade was unavailable. Upon check in, one elevator was out of order in addition to the service elevator, as the housekeeping staff was routinely seen waiting for the guest elevators with their carts on multiple floors. By Sunday morning, three of the four guest elevators were out of service. In addition to the 50 room block that we were part of, there was also a room block for a soccer tournament. Beginning by 8 am, we were waiting for over 30 minutes for the one elevator that was working, as the entire soccer group was trying to get out for games, and those in our room block were checking out and heading to the airport. My wife and I were on the 24th floor (Room 2405). After waiting the first 15 minutes for an elevator, one finally stopped on our floor, but was full, so we were unable to get on. After waiting another 15 minutes the elevator passed our floor without stopping. At that point, we took to the staircase with two pieces of luggage each (we had no choice, as we had to get out of this disaster and to the airport for our flight). Yes, we had to descend 24 flights of stairs dragging our luggage. No one from the hotel took command of the situation or advised the guests of the situation. There were no recorded messages by phone to the guest rooms, no signs posted at the elevators, no emails or texts to the guests. There was no control of the one working elevator by the staff, no attempt to shuttle luggage by elevator for the guests and directing them to the stairs. The complete lack of concern by the entire staff was evident. When asking a housekeeping staff what time check out was, their response was, "I don't know," and they just walked away. When addressing the front desk staff about the situation, no matter what was asked or requested of them they could only say, and continued to repeat, "we are working on it." I can't even imagine what check-in would look like that afternoon, as they couldn't move their housekeeping personnel from floor to floor the change over the vast majority of their rooms with guests checking out. By 11:00 am, they were already telling new guests that they had no idea when their rooms would be ready and were storing bags. The lack of management and leadership was frightening. We are not in Memphis often, and would not stay at this property again. I do, however, believe the offer of a refund for the two night stay, or the offer of 100,000 points (the value if we had stayed on points) would be a most appropriate resolution for the absolute disaster of an experience this property and their leadership put me through.

Whoever runs this property lacks attention to detail and pride in their work. Some highlights: * Maid service entered the room at 9AM without knocking or announcing once they entered. Made for awkward experience seeing as how we were still in bed. * Tub faucet is sticking a full inch out of the wall. You can see the pipe and everything. * Numerous times the bar in the lobby was completely unattended leaving us unable to order drinks (or close tabs) for 5-10 minutes at a time (maybe longer because we ended up leaving). * The phone in our room did not work because the handset cord was no longer attached to the phone (how could staff not notice this???) * I got stuck in the revolving door at the entrance more than once and had to manually push it to get into the hotel. * There was window insulation that had fallen out of the window in our room and was just laying on the floor by the window. * The entire hotel was freezing because their heat was out. Rooms had heat but no common areas (including hallways, elevators and the entire business conference areas). People there for conferences were complaining. With this number of problems in a 2-night stay you seriously have to not be trying. This isn’t a black eye on Hilton per se but on whoever the owner/operators of this particular property are. I would advise Hilton to rethink their brand protection in relation to this property.

Enjoyed our stay here while seeing a concert in Memphis. Our rooms were clean and the service was great. My son thought it was cool and we walked around looking at everything. They have a restaurant that serves breakfast & dinner. There is also a Starbucks to enjoy. But be aware it's an older hotel & the elevator is slow during busy hours.

Friendly staff, clean room, great food, very quiet, no car thefts so I slept with ease, great view. The hallway was warm but it didn't bother me. It would even be good to keep the hallways warm in the event I go swimming and I want have to shiver back to my hotel room.

Ms.Pat was so pleasant and helpful at Breakfast. She had the best restaurant etiquette and wanted to make sure everything was perfect for us and our kids. The buffet food was good as well. A very positive dining experience. The room unfortunately had very dirty carpet (not vacuumed) and the toilet had pink rings around it clearly displaying it hadn't cleaned in AWHILE. Rooms need better attention.

Natasha at the front desk gives service with a smile. She was very helpful with booking a room. The rooms here are always clean and smell fresh. The location is good but could be a little closer to downtown.

I was charged incorrectly for breakfast that should have been covered with my hilton gold status. Called the hotel several times and was told by the staff I got bonus points which was not true. They told me they would correct the issue but I have not had it corrected yet. If you stay here, do not leave before making sure you have a final receipt in hand. I would not recommend the hotel.

I haven’t even checked out of this hotel yet, and I just had to come give the credit where it was due. Their service is top of the line folks like “Ava” and “Cindy” at the front desk were so accommodating. They actually service you with a SMILE! (Which can be so rare these days). Rooms were generally in good conditions. It’s a nicer hotel with high floors and a wonderful lobby bar space. Would def stay here again when traveling for business.

Not a 4 star hotel but it was a Beautiful Hotel in Common areas but the elevators are a bit dated, dirty carpet and slow. Strong urine smell in the alley that leads to the pool and the hotel rooms are a bit dated. Bathroom was also not cleaned well as the toilet had yellow running down the sides and wall behind it. Need a little more parking lot lights and signs for directions. Hot tub bubbles didn't work but it was hot

It's definitely not 4 star hotel. The paint is chipped inside the bath tub. The curtain rod rusty and wall plate hanging. All the light switches don't work. Marks on wall. Drawers look old and worn. Safety concerns. Knock on door between 1am and 2am. The housekeeping cleaned the room but didn't clean the tub it was a ring in it. They found a guy to come clean the ring after 10pm and he left a trail of water from the side of the tub to the door. Had to take a towel and mop it up. Trash cans are so tiny take out box can't fit inside. Coffee maker was dirty upon arrival. The stopper for the tub is manual no flip switch to let the water out. The clock in the room was on Eastern time and no obvious way to correct it. It was very confusing everytime I woke up and looked at that clock for my wake up call and the actual time. They woke me up according to that clock vs the actual time it was in the city which was central time so I was confused all day after a long plane ride. The breakfast for 17.00 was decent. We didn't eat but it looked worth it. The Provisions section served coffee chips and pizza made to order. Nothing I eat but they were polite. All employees seemed pleasant just bad quality and bad service. They need to upgrade those 2 star rooms to 4 star because they are seriously lacking. Will not book here again. 2 door access to room vs just 1 door I didnt like either.

My husband took me here for our anniversary. Just a one night getaway. First, they stuck us in an actual corner. We couldn't find the room because it looked like an attic door. Second, the cleanliness was sub-par and the plumbing was awful! Thirdly, We were awoken abruptly my "housekeeping" at 8am asking if we wanted cleaning. Uh, I don't know if she had the wrong room, but it's clearly stated you have to ask for it. And we did not. Lastly, it's out dated and they never clean the windows. For the price, HILTON should be ashamed. Also, the owner/manager as well. Will never return and do not recommend.

Let me tell you! Darius Rankins made our trip to Memphis FABULOUS! He was helpful and attentive the moment our large group walked in. He assisted our elderly members with checking in and he even helped me refill the water needed on my bus for our trip home. Our whole group loved him. The rooms were clean and having the Starbucks on site with friendly servers was a lifesaver because there's not many restaurants or activities within walking distance.

The rooms were small, some were very tight, but that doesn't bother us. Makes it feel cozy. A positive note, the first floor entrance was nice. The room was big and open. The elevators are swift! You don't wait long at all. The pool was fun! The pool area was clean and well kept. There are no lifeguards on duty. Parents with young children swim at your own risk. The pool is 4 FT deep so it's great for parents with young kids. The staff members are fantastic!! Absolutely amazing. It breaks my heart to rate the hotel so low. The service was 5 stars! The chef came out and handed our sons bread to feed the ducks and fish from the balcony. The ladies working in the Starbucks stand were polite and gracious. They smiled. The front desk ladies were nice and wore a smile when you approached the desk. So the potential is there because you have outstanding genuine people working here. Please tidy up the cleaning crew. Help them be better so we can continue to enjoy the whole stay. Heads up if you want your room fluffed and get clean towels, they'll need a 24 hour request. They will give you towels and trash bags per request, but without the 24 hour request they will NOT go into your room and tidy up. Another positive note all the rooms have a refrigerator and a microwave!! This is great for parents with young children. The bartender from Saturday night was amazing! She made this drink below. Don't know the name and neither does she. I asked her for something pretty and feminine with tequila and voila she delivered something outstanding!

Cons: 1. My card was charged, but the front desk supervisor stated she didn’t receive a code so I was charged more than once for my room. She promised that the other charges will fall out, but it took money from my account. 2. When we got to our room, the room was clean however the bathroom was absolutely filthy. The tub had stains and there was boo boo left in the toilet. When the cleaning guy came up to clean our room he discovered there was a plumbing issue. The toilet and tub were both stopped up. We were forced to switch rooms which caused us to be late to our family reunion event. 3. New room, the bathroom is now clean , but the floor was dirty. 4. Loud noise in the hallway at 1am from older guest were totally okay with this hotel. I contacted the front desk letting them know that we have small children and they cannot sleep because of the loud noise. Nothing was done. Pro: 5. The staff was nice and friendly when we arrived at the hotel. 6. The hotel is near a lot of good shopping places and food. 7. The hotel has a bar. 8. My daughters and I really enjoyed the pool.

Was here on Valentine's day. The issue I had was that it took forever for the shower water to get hot. Also their seems to be a leakage caused water from the window was coming inside the room. Other than that no issues.. Well!! Let me change that as much as these rooms are breakfast should be included. Especially!! Being that I'm a silver member of the Hilton Brand.

I stayed at this particular property on 5/5/23 Hilton Memphis 939 Ridge Lake Boulevard Memphis, TN. I have a couple of complaints. One is the people hanging out in the parking lot. Seems like it was a prom or some type of party going on, therefore the lot was crowded. Another is the cleanliness of the hotel lobby. It could have used a cleaning. But overall the room was nice and clean. I checked out on Saturday Morning, and I must mention the professional of Natasha the front desk clerk. I told her how much I appreciated her great customer service. She is a real asset to your hotel. So I hope she sees this although she may not remember me but It's important to acknowledge quality customer service when it's given. Maybe my experience will be different as far as the commotion in the parking lot on my next visit

Pros: Easy to access to and from major roads. Staff are very courteous. The wheelchair accessible room was spacious and had all the appropriate accessibility features for room access, shower access, and space. The snack and Starbucks area is pretty damn convenient. And when I checked in I was given a courtesy bag with some snacks and a couple bottles of water. Cons: The shower controls had hot water for what was labeled cold, and cold water for what was labeled hot. Once we figured out the cold water label was actually for the hot water, it took about 15 minutes of running the water before it genuinely got hot. The shower had two bottles of shampoo conditioner mounted for dispensing, but no shampoo for dispensing. The shower floor was exceptionally slippery (don't know if that was soap or shampoo from previous occupants or not). The outdoor jacuzzi is a step above lukewarm and the timed jacuzzi controls to turn on the jets or bubbles don't work. Despite my list of cons I would absolutely stay here again.

Staff at front desk and bar were incredible. Room was extremely clean. Very big pool compared to most hotels. Treadmill had a multitude of functions that I loved. Absolute number 1 thing I loved about this hotel: Anytime I went out to my car, there was a security guard patrolling the lot in a vehicle.

Held a birthday party event here for my mother. The catering service staff was amazing, thank you Howard! My stay was great as well! I truly love the staff here, they feel like family! Also this hotel is pet friendly and my little Frenchie had a blast. Would definitely recommend staying here and hosting events here as well!

The room had a peloton bike and it's very own work out station equipped with weights and bands and a pull up bar😱😱😱🤯!! Really cool. Did not have to leave room for my workout!!! Clean room. High floor.... great view. Breakfast buffet was good. The gazebo and the outdoor fountain is beautiful. Only disappointment was there were no room upgrades available for me as a Diamond member. Highly Recommended.

Clean room, great shower head pressure. Comfy bed. Friendly staff, good food. Only wish snacks were reasonably priced. All hotels seem to be gouging guests. Glad we stayed here.

The hotel is clean and modern. Front desk staff are friendly. We were unpleasantly surprised after a day out in the city to return to our room The room hadn’t been cleaned nor had anyone even brought clean towels or replenished the coffee and toiletries. We called the front desk and were told we had to request these services 24 hours in advance. I have stayed in countless hotels and have never had to request a room cleaning. We had to go to the front desk to get our own towels at 11 o’clock at night. No one told us in advance of this policy. Very, very disappointed with Hilton and this ridiculous situation.

Unfortunately this was easily the worst Hilton I have stayed at. There were multiple issues on my recent stay. It's probably easiest to list them: Check in: Front staff desk staff was rather cold and clinical and I had to return after my room key wouldn't work. They had to send up maintenance staff to service the key fob. I will say that the maintenance staff was very friendly and helpful! The room: On the surface things seemed pretty good but unfortunately the TV wasn't working. Tried to call the front desk and the phone was broken which in addition to be an inconvenience, is also a safety issue as well. Returned to front desk yet again and was told the TV system was down in the whole hotel. 😵‍💫 Smaller issue but the shower/tub drain also wasn't working correctly and was slow to drain. Location: Really really far from downtown Memphis, I dislike it when business imply they are close to city centers when they are miles and miles away. I have had many pleasant Hilton stays, but this one gives me pause to go to another Hilton anytime soon.

This hotel is situated in a great place in the Germantown area. The staff is wonderful, friendly, and accommodating. Lobby is open, airy, spacious and is very comfortable for one on one visits or getting a few hours of work completed. And if you’re having breakfast before check out, Mrs Pat is your lady! She goes out of her way, over and above to make you feel welcomed with true southern hospitality.

Excellent stay, rooms were comfortable and quite. The staff was very friendly, especially Pat in the dining room. Pat made us feel at home at breakfast. Down to earth, kind and just plain nice to be around. Great hostess!

Hotel staff were pleasant and exhibited excellent customer service. Rooms were clean. I liked the sheets. The highlight of my stay was meeting and experiencing the service of Ms. Pat during my breakfast time. She needs a promotion! Thanks Hilton Memphis!

I would like to start off saying when I entered the hotel when I checked in the person at the front desk name Terry was really rude . After we checked in me and my friend went and sat our bags down and ran to there nearest target when we came bag my duffel bag was gone all my belongings. I ran back downstairs and went to the front desk Terry and Lawrence at the front desk said “I left my duffel bag with my shoe box and everything on the elevator a white man brought it down “ so I ask him how was that and my blanket was wrapped in my duffel bag and my blanket was left laying on the floor in our room not connected to my duffel bag anymore . I ran down stairs quickly for Terry to one have an attitude about my stuff being stolen I called the police to run the cameras back the told me they only have camera on there lobby floor and not on the floors with the rooms on there which is unsafe anything worse could have happened . I contacted cooperate and every one I could think about because everything was stolen out my bag shoes(2), perfume. I’m very upset I will never stay at this Hilton every again when it comes to your stuff it’s not safe and I was scared to even stay there I checked out because I didn’t feel safe not only my things were missing but you never know what else could have happened since they don’t have cameras on there room floors !

During my stay, I went to workout at the fitness center, which looked pretty nice. However, after doing cardio, I went to refill my water bottle and noticed that the water tank at the refill station was empty. Disappointed, I called the front desk and informed them it was empty, and asked if they could get someone to refill it (since there was no water fountain available). With an attitude, the front desk attendant asked what I meant, so I reiterated that there was no water to refill my bottle. She told me that there’s provisions downstairs available to purchase. I said this is the only hotel I’ve ever stayed at that didn’t have water available in a gym (I travel for work), and she said it was due to COVID. This seems like a lazy excuse, especially considering that half the staff was improperly wearing a mask. This is a large hotel that holds many people. Not having a water fountain available (at minimum), especially in a gym where people can easily get dehydrated seems very cheap, and irresponsible. Plenty of better options next time I have to travel through Memphis.

Not SAFE to stay here. Even though they have outside security it doesn't stop cars getting broken into every day. My first night there we were parked right out front in a well lit area right across from security and my back glass was broken out. 3 of the 5 nights we were there cars were broken in to. Hotel says not their problem and we assume the risk. If its that big of a problem you think the hotel would do more but they are complicit. DONT STAY HERE! Hotel doesn't care! Asked for some help since this problem was clearly not a "ONE OFF" and they said sorry but no. "Not our problem". $300 for a new back glass and paid for a rental for one day. I was not the only one...