My wife passed away last Friday. The nurses were more than great. I couldn't have asked for anything better. The doctor seemed quite good, but he ordered morphine through IV every four hours, when it was obvious that she would not make it. She was crying out in pain, and I asked the nurse to give her more morphine. She told me the doctor ordered it every four hours, and it had only been one hour since she had it. I told her I wanted to talk to the doctor because at this point it wouldn't make any difference if she had it every fifteen minutes. She got in touch with the doctor, who then ordered a morphine drip. That kept my wife comfortable until the end. But my point is that my wife would not have had to suffer the additional pain if the morphine drip had been ordered right away. Doctors should keep that in mind when they have a patient who has no chance of survival.

I was pregnant and was totally forgot about in the emergency room? No one is anywhere to be found and I’m sure I’m going to get billed heavily for the terrible service that was provided. Plus I wasn’t even far along enough for an ultrasound to show anything yet they still did one and I was billed for it. If you can please avoid this place.

Worst Night Shift ER Desk Nurses Ever. On 10/28/22 waited 8 hours and the ones that answered true phones today 11/4/222 @ 9:28pm. I have received the worst professionalism in my life in a healthcare field. The nurse that answered the phone was rude and tried to get loud and over talk me and put me on hold mid sentence because she did not want to hear what I had to say when all I was doing was explaining what the situation was. I just wanted to know my next steps to get help. Once the second nurse answered, she transferred me to a nurse name Ruben, who in the beginning acted like he knew who transferred me over, and once I began to ask for names he placed me on hold telling me it could be extremely long before I would talk to the Charge Nurse. Which then the charge nurse didn’t even want to hear the situation and again transferred me to the “House Manager”.I explain the situation to Bob who is the house manager and he said he would call me back and give me a name. Which I don’t believe that they are going to do.I wasn’t even going to go as far as to reach out to the supervisor or to report the situation until it became a disrespectful situation. The original night that we had came to the ER we were there for eight hours and didn’t even get a room when my husband was in agony. Then was told by the doctor he would be discharged and then the nurse said it could be hours before we can get the papers and we had no choice to leave because we had children to take care of, The nurses at the desk and the ER explained that we could pick up the discharge papers and doctor note the very same day or next day and it was fine. During this visit they sat and ate joked around and played with the blood pressure cup on multiple nurses before they even checked in my husband and the only reason they did so is because I had to go and make it a point that they did not do so. It took them a hour and a half to get him registered because they were playing around. WORST ER NURSING STAFF!!!! RUDE, DISRESPECTFUL, ignorant!

Nurse live on their cell phone whether for business or not. Dietary department food is the worst, all the meat looks the same and tastes the same which is awful. Patients might get better if nourishment is better

Twice I have had the same experience in this ER. Treated like a burden and nurses were just plain rude and uncaring. My father was with me and they were also incredibly rude to him. I came in both times severely dehydrated and dry heaving. One time my hands were seizing up because of my level of dehydration (I did not know why it was happening and they yelled at me that it was dehydration) I was never offered water or IV fluids at that time. Just wheeled into an over crowded waiting room to all the other patients dismay. The second time I was fortunate enough to receive IV fluids and again, heaving violently, wheeled into an over crowded waiting room. My IV kept going off because "I'm not keeping my arm straight" and they let it continue to go off for at least 15 minutes. (This kept happening even with my arms fully extended) I am so freezing I am shaking. I told the nurse also that I felt I would have diarrhea and her response was "ok" as she wheeled me into the waiting area. I finally asked to be cut loose. I ended up taking my own IV out and leaving. I WOULD NOT RECOMMEND this ER. On a side not, THE DOCTOR WAS WONDERFUL AND CARING. The nurses need to reconsider their career choice if they aren't interested in caring for sick patients.

They were so compassionate and caring with me. I hope that I can find a family physician that works with this hospital. I love the nurses and specialist here and have the highest respect for them. I need to do some follow ups to keep myself healthy. Praying for the Lord to lead me to the right family physician affiliated with this hospital. I hope I don't ever have to go in the hospital again. Feeling blessed to have been taking care of by them.

I’ve been to this hospital a three times for the same thing. The first visit was good even though when I was walking out the ER blood was running down my arm. The second time I was taken out of the room I was placed in and placed into the waiting room with an IV in my arm. After sitting in the waiting room for 3 hours with no one checking in with me or anything, I had to ask a nurse twice to remove the IV so I could leave because I have children. I felt abandoned, forgotten and wasn’t able to receive after care because no one ever came back with any updates before I decided to leave. The third visit was today. I was then sat in a room with no bed even though I was in pain and needed to lay down. I was also taken out of this room and put in the waiting room. I was placed in a room around 11am and sat in the waiting room until 3pm. My IV was removed in front of everyone in the waiting room. I was discharged in the waiting room. I told the doctor that I was still in pain after waiting for hours before being discharged and I was still sent home with no after care. When I called the emergency medication number I was told that something would be sent to my pharmacy. After waiting over an hour I called my pharmacy for an update and they said they didn’t receive anything. When I called the emergency number back I was told that nothing was sent and since they didn’t know who I talked to I would have to give them my number and wait for a call back. But when I asked questions on why was I told something would be sent if it wasn’t, the lady got an attitude and I hung up. I called back to speak to the supervisor for clarity. He was rude, didn’t want to listen and tried talking over me. So I never received any after care, still in pain and no clarity. I will never go to this emergency room again unless it’s my last option!

My husband was discharged on blood thinners after being treated for pneumonia. He had a urinary catheter remived shortly before discharged. Within 4 hours he was bleeding heavily in the toilets. EMT transported him to Franciscan in Crown Point.which was

Great patient care by team on cardiac ICU. However, no one notified family of discharge plan and patient was sent home alone with hospital transport at 9pm! She is old and had been in hospital 8 days! Really? Who does this! Now having billing issues because charges denied. We have never had this problem before. So unsettling and discouraging.

Was taken into the hospital for pressure in my head and pain on the right side of it along with numbness all over and twitching, etc. Doctor didn't listen all the way and was told it was a migraine, i denied medicine because it wouldn't of worked. (meds don't work on me) I started having a mini seizure as i was getting discharged. They kicked out of my dad (i don't remember anything besides my dad being there one minute and I was getting yelled at another with my dad out of the room.) The doctor told me (once it stopped) that "that's not funny, this is a ER", practically called me an attention seeker because according to him "it was because they couldn't do anything" and DENIED me my father telling me "no, you're 19. you can handle this on your own", told me that i was faking everything. Goes "you have three options, go home, take the meds and go home, or get a CT that will probably show nothing because what you had wasn't a mini seizure (even though my neurologist says he's pretty sure i'm having them), that it was just conscience. I asked for my dad again and he goes "Fine." and left. the nurse told my dad a totally different story. She told him she wasn't sure if i was having one, they offered me a CT AND an Mri when i wasn't given that option because "he wasn't a neurologist, he can't order anything like that." He didn't even introduce himself, he went "i'm only of the doctors here." The trip was overall awful, i was sobbing the entire way out and home because he tore my self esteem down by calling me an attention seeker, telling me i was faking everything, DENIED ME TO SEE MT FATHER. I would never recommend this hospital again.

I called the nurse station today and spoke with a nurse( Kathy) who was the nurse supposedly taking care of my elderly father. I asked her for an update on his health. She said “I don’t know, I’ve been taking care of sick patients all day and I didn’t even have lunch and barely could breathe. “ I said, my dad is sick as well and she said, “ he is not in critical condition and that I should talk to a family member ( mentioned by name).” I told her I just recently spoke with her and she didn’t have any updates. I asked the nurse have she talked to that family member? she said no and she don’t know when she will talk to her, probably at the end of the shift. OK… bye!”. And hung up. She was soo unprofessional and unsympathetic. It make me question , she’s over worked and her passion for the sick and concern of family members is totally absent!!! Future family members of patients at this hospital, make sure to oversee that they are getting the best service possible. Sooo saaad!!!

Went into the ER after being in a car accident and waited over 7 1/2 hours from 3pm to 10pm and did not receive any care besides a blood draw where I was poked 4 times in 3 different places. No communication from staff on what happened with my blood draw until i reached out and asked what the wait was for after 4 hours. Then waited almost another 3 hours for a CT Scan that I never received. I then decided to sign paperwork to leave the hospital because I was tired of waiting and they called my name within 2 mins to remove my IV and gave me paperwork. I would definitely not recommend this hospital for any emergencies due to lack of patient care, communication and inexperience.

If I can give this place a 0 stars I most definitely would. Wouldn’t recommend this hospital to anyone.

This was my 3rd inpatient surgery at Methodist (Southlake) and I can honestly say that this was my worst visit out of the 3 (8/28-8/30/23). My surgery was successful, BRANDY the nurse was an ABSOLUTE favorite of mines/my family (she deserves a raise ON TOP OF a raise, you can tell that she loves her job), the Pastor who visited my room to pray with/over me, the maintenance man (I think his name was Fred), and my doctors/surgeons were THE ONLY parts I enjoyed and didn't have issues with during my visit. Prior to my surgery date I was told by a member of my doctor's staff that it should be ok that my 15 yr old stayed with me during my stay at Methodist. The night of my surgery my mother and daughter stayed overnight with me. Because I didn't feel comfortable with leaving the day after surgery, I asked to be approved to stay another night by my Dr for observation...he approved. My mother had to leave but my daughter stayed...I thought this was ok being that nothing was said the prior night, my daughter is a known quiet/mature kid, and prior to my surgery I made it clear that I probably wouldn't have another option. I had a serious surgery so I was still sore and uncomfortable afterwards so I was advised by the Dr and nurses to walk to help alleviate my pain. Upon the shift change on the 2nd night, and for the first time during my visit, two nurses made a fuss about my 15 yr old daughter staying, their boss (I think that's who he was) was called, and I was told/threatened that DCFS would be called on me if I didn't have someone to get my daughter IF an emergency took place and I was forced to sign a makeshift letter (that I didn't get a copy of). My daughter nor I was disrespectful, unruly, or irate THE ENTIRE TIME of my visit or during the chastising, I was honestly too shocked to say or do anything other than comply and shake my head as everything unfolded right before my eyes. OUT OF FAIRNESS, I understood the protocol in which they had to cover themselves because of possible liability... But what REALLY didn't sit well with me was their deliverance. I'm 30+ yrs old, FULLY grown, but to have a person clipboard in hand with the nurse standing firmly next to him, "in a chastising tone"/like I was a little kid, tell me IN FRONT OF MY CHILD, while I was standing up in pain, pillow on my stomach and all, that the State will be called was COMPLETELY and SHOCKINGLY UNPROFESSIONAL. They could have changed their tone and talked to me in the hallway (I was in the process of walking anyway, the nurse knew this)... After this altercation the nurse didn't come back in my room to check my vitals. I woke up in pain around 3 or 4am (instantly realizing no one came in), so I paged the nurse's station for pain medicine....THAT was the next time I saw her since 8-9pm (it seemed this was intentional). After that I don't recall seeing her again, then there must've been a shift change because a new nurse named Anne came in. Dietary were serving me trays, LITERALLY putting the new tray on top of the old trays (not caring or taking the old trays until the next serving time), I was supposed to have a liquid food plan but they just gave me what they wanted, and my transporter BARELY assisted me when taking me to x-ray because he had 2 hours left in his shift. Methodist is usually a peaceful safe haven to me when I have to stay (it's actually my 2nd favorite hospital), but THIS visit had MANY hiccups. I hope that a refresher/training course on professionalism/patient handling will take place before/if I have another stay/visit here. If it wasn't for the pre-surgery nurses, my doctors/surgeons, Nurse Brandy, Fred the maintenance guy, the pastor, and my family I would've been looking for another hospital to venture in the future. Because my good visits outweighed this bad one, I may visit again. I just feel that SOMETHING should be said or done so this won't happen to me or anyone else again. All of this is why I gave 3 stars. I honestly forgot the name of the nurses and the man they called but I remember their faces. Sorry about this.

My surgeon was wonderful. I was there 3 nights after my surgery. I had maybe 3 good nurses who cared. They were very understaffed. My Dr wanted my up and walking but I didn’t have a CNA available to me to take me for a walk. Since I was a fall risk unless my spouse took me for a walk it couldn’t happen. During a shift change the nurse shut off my call button twice on me without answering my call.

I was a patient of Dr.Wheeler for years, but it just seems as if she is over booked or her time management is off. I had a scheduled appointment about two weeks ago which I waited in a room for over 2 hours. At that point I was so frustrated because this is the second time I have made a appointment to just sit in the room while she is doing only god knows. Then I make a virtual appointment because I didn’t want to wait and they called to say she isn’t gonna be in the office. Well Dr. Wheeler have been canceled from my list of good doctors. I transferred to a better more attentive physician. So just to let you know if you need a doctor that’s good on time and appointments DR. Wheeler is NOT the one… Sweet as peach pie but slower than ***. Hope someone takes heed because if someone would have let this be known I could have saved plenty of wasted time. Have a great day

Very best care and staff! Hands down best hospital in the region!

The nurses were great. Rob was the best he changed by wound bandages and no one else did. The bed side commode did not have the right pan underneath so it kept spilling. The food was terrible. There was never enough water to drink. My doctors were good. Another issue was the phone cord kept getting tangled in my iv line.

I don't expect to wait hours to see a doctor when there should be multiple its a hospital for a reason and its only the third of 2020 what's going on

This was my first and hopefully my last time being admitted into a hospital. The nurses I had were great especially Cynthia and Mike. My room was hot like a oven because the air in my room wasn’t working. One nurse claimed she was gonna have maintenance come and look at it. No one ever came. Then another nurse said the whole unit was hot but when I got discharged it was cold in the hallways. I was there 3 days in 100 degree weather outside and the sun shinning straight in the room. I had to have my partner bring my fan from home just to have some type of air blowing on me. These were the worst 3 days here.

I had very difficult delivery which had me in the hospital a total of 5 days. Even when labor and delivery was short on nurses, they made sure I was as comfortable and pain free as possible. The nursery nurses were also very sweet to baby and I.

I’m sitting here with my sister-in-law who has cancer. I’ve been here for 4 hours and no one has come in to check on her! I went to the nurses station a couple hours ago and asked for a pillow to prop my sister-in-law up….2 hours still no pillow!! I’m so glad I’m not a patient here and I feel so bad for my sweet sis!!!

I Bypassed the Northlake campus just to come to this location and I’m glad I did. The overall experience was quite better. The atmosphere was calm, it was clean and neat. I was greeted and triaged by an RN by the name of Sarah. She was extremely nice, knowledgeable and Fast!. I was also helped by Jucilia in registration. She was nice as well. My E.R visit was quick and pleasant. even though I was in a lot of pain. I do feel like the doctor rushed my visit a little but he still got the job done which is all that matters. I don’t really write reviews but I think healthcare workers should know when they have done a good job.

The ER is amazing! Every time my family has been there the staff and everyone have been attentive, nice and wonderful! Long wait but nothing intolerable.

I have been the hospital since Apr 2nd. I do not have any complaints. The RNs have been great. The CNAs have been outstanding. The Rehab Team of Physical Therapists and assistances have been fantastic. Doctors are very knowledgeable and informative on the diagnosis. Everyone has been supportive and extremely helpful, especially when I was having a bad day (while in room or rehab sessions. I am so grateful and appreciative everyone. When I am discharged, I will have to come and visit everyone, they have become extended hospital family.

I went here for nasua, migrane, and body pain on a level of 10/10. I told the doctor it was worse then child birth. I couldn't eat, sleep, no water in 4 days going on 5. They gave me 1000 mg of Tylenol. That was their answer. I was taking 1600mg at home. Thry didn't do anything for my puking, dehydration, or migrane. With 1000mg of Tylenol, my body pain never stopped. 😫 i spent money and time here for nothing. I WILL NEVER NEVER RECOMMEND THIS PLACE NOR WILL I EVER COME BACK HERE. I WENT TO ANOTHER HOSPITAL GOT AND IV FOR DEHYDRATION AND MEDICATION FOR PUKING SO I CAN HOLD DOWN MY MEDICATION, EAT, AND DRINK. THESE PEOPLE Insane 🙄

The worst hospital ever… me and my mom was in the emergency room, they took my mom to do some X rays for her and I went with her… when we back to our room they were already took all our stuff and but it out side the room on the wheelchair while my mom is already laying on the bed and she can’t walk because she had new a knee replacement surgery, and they said that we have to wait in the waiting area!!!??? And other thing that the staff are unprofessional they was fighting while we are in our room. They is many things to say but I think that is enough! If I can remove the star I will put 0 star

I’m not sure if it is the staffing but this has to be the absolute worst hospital these days . Doctors and nurses converse rather than do work . They act as though they don’t get paid enough and I get it but these are people lives . I had a doctors invasively go in my vagina for a test but left no record of what he discovered nor did he share anything with me . Sent me home after having me wait 5 hours to speak with him . Go back the next day because the pain in now spreading from etopic pregnancy. The next doctor then ask ME THE PATIENT if I knew anything about what the previous doctor had found when he went in my vagina . Which he did not share with me so they were wanting me to go through the same thing again so the Mail doctor that went In My vagina aggressively… went in there for fun ??? The nurse the second day had no clue how to draw blood , she made my vein swell up & I felt a pain like no other . I’m not a screamer… but I screamed . I’m not sure what the world is coming to … or if it is just this hospital but the patient treatment is horrible and no one seems to know what they are doing . This is scary

If I could give zero stars I would. The nurses and doctors don't do their jobs. They all need retraining. They don't do basic things like checking patients periodically, not once a day. They never know anything about the patients when walking into the room they ask the family members basic things that should be in the charts. We as family members have to answer the same questions every day, all day. It sounds like there is no shift hand off at any shift change. That is not right. There needs to be a retraining on basic protocol. It's sad.

I would just like to say that they have an amazing Labor and Delivery! My delivery team was amazing, especially their nurse Joan! She made sure I felt as relaxed and as comfortable as possible during my labor. She was amazing. Amazing nurses and labor and delivery is very clean, new, and nice!

My experience during a 4 day stay at Methodist hospital was for the most part very accommodating and acceptable. The staff were all exemplary. I was however rather shocked to see that there is absolutely NO attention paid to the hygienic needs of patients, at least in my experience. No shower facility made readily available. Same bed linens for my entire 4 day stay. I would truly like to have someone respond to me with an explanation for this.

I'd give this zero stars, patient administration workers are absolutely awful. I get yelled at on the phone when I'm asking questions regarding certain things about my surgery coming up. Nothing but attitudes and so unprofessional. This is also where my brother had major back surgery and would never go back. Don't even bother going to this hospital.

Only problem I had was with dietary. The food was horrible. Someone from that department would come and check off my order relating to what they had available. Never received what I order, something was either not there or replaced with something else. It tasted very bad, also it wasn’t appealing to the eyes. The nurses, housekeeping, and CNA’s were AWESOME!

Great hospitalist(doctors), BUT HORRIBLE service in nursing and nutrition. Housekeeper was wonderful. I wouldn't send my dog there. The only reason I went there was the doctor who did my knee replacement was there and I broken my femur. No doctors could fix the broken femur. Waited for 8 days to be transferred to IU trama center in Indy. The worst 8 days. Had surgery a couple hours after arriving in Indy. Awesome healthcare in all there.

I am sadden by the care and treatment received at Southlake Hospital. The workers in some departments hate to do their jobs. Please don't go on the weekends for blood work. The employee that takes your blood is slow as a turtle. The attitudes are nasty and unprofessional. If you file a complaint it is pushed under the table. WISH I COULD GIVE THIS HOSPITAL A HALF STAR...

Our experience has been excellent. From the front desk and thru the emergency room. The doctors and the nurses have been excellent. My husband came in with low blood sugar and the ambulance took him to the emergency room at methodist. Thank you for taking excellent care of my husband. We have been coming here for past few month's and every time has been excellent service from the time we enter the emergency room to the time we leave. My husband has gotten excellent service. Has been with blood sugar or congestive heart failure. Methodist hospital has been excellent service. Thank you for keeping my husband well.

I know One thing I would not like to stay at Methodist ever again. If it was up to me. Great therapy was given. But some of the nurses they have there. Are NO GOOD, Not all of them. But they have a few that are just rude & lack common sense

You don't want to know. Stay away from ER and staying there. I'm not better and the surgeon only did minimal and expects someone else to just know what he did and for them to fix me. I don't know how long I can make it like this. But I won't go back there. I had no choice because that's where ambulance had to take me. Don't go if it's life threatening.

My mother was in from out of town, fell, broke her femur, and needed emergency surgery. Everyone down the line was SO kind and amazing to my mother and I. I was there 24/7 for 4 days with her and I can’t say enough about the hospital, drs, nurses and all other staff there. We appreciate you all so much. Great, great hospital.

Came into pavilion eight for a scheduled lab, work and ultrasound, but they sent me across to the emergency room. I waited here for over three hours almost 4 just for them to tell me they cannot find my file in the system and that I would need to reschedule or that I could wait more time. They did not know how much longer I would have to wait and no one could give me an explanation as to why I have been overlooked for all this time. The entire place is absolutely disgustingly dirty. The staff are overworked, the facility is understaffed, and very disorganized. I will be finding a new physician after this. This is very , distasteful, and unprofessional I am beyond livid. I literally cannot describe what I feel right now, and how angry I am that my entire day has been wasted without having the opportunity to be seen. The waiting room, the registration, and the lab room was all filthy, literally. I am PISSED and if there was an option to give zero stars that still wouldn’t be low enough.

As a Nurse Educator with an MSN I was appalled by the lack of care my elderly father received at this facility. My father, who has dementia/parkinsons was there under observation after a behavioral episode at his assisted living. Upon his arrival to the ER he was calm and cooperative, per the nurse in the ER. After arriving on the 5th floor he had an episode of sundowning resulting in a change in his status. As his Power of Attorney I was never notified after a change in his health status. As his POA I was never notified of any change in his status during his entire stay. My fathers medications were incorrect, which their nurses were notified of and yet nothing was done to correct this. He continued to receive the incorrect medications which resulted in his being catatonic and unresponsive. All of which their staff found to be appropriate treatment for this type of patient. As I had warned them would happen, this resulted in my father being diagnosed with pneumonia, early stage pressure ulcers and eventually Covid. After his pneumonia diagnosis he was considered medically unstable which left us unable to transfer him to a behavioral unit where he could have received the appropriate treatment. He was never given fluids while being unresponsive, this was something we had to request. He was so dehydrated that his urine was Amber colored and he became tachycardic, which the cardiologist confirmed was due to dehydration. While in isolation from Covid he had his IV infiltrate twice, on the same arm. The second time it happened my fathers entire arm was swollen and incredibly painful as he was left unchecked for way too long. He was frequently left unshaven, with food caked inside his mouth. We had to perform oral care, and shave him on our own. I had requested suction as my father could no longer clear secretions which I wouId then use to complete oral care. My fathers ability to function in any capacity was taken from him by this facility. He entered the ER able to walk, communicate, feed himself etc. Due to the lack of care, and blatant negligence, he is now on hospice. As nurses we are required to take courses in psych and gerontology. This is because we will encounter these patients while practicing, no matter where we are, ED, OR, procedural areas, even a med-surg unit. At minimum the nursing staff on the 5th floor needs to receive some in-services on caring for the elderly and those with dementia as well as the rights of Healthcare POA's. I was denied my fathers test results by staff nurses twice. At one point I was told to go to the case manager (who does not provide direct care to patients) and then referred to medical records while he was still admitted to get test results. This resulted in me clarifying their policy with their Director of HIM to find out why I was being denied real-time health information regarding my father. The Director of HIM relayed that I should be receiving this information. Early on these issues were reported to the Unit Manager and the Methodist patient advocate. The unit manager provided little assistance and at one point stopped communicating all together. Several emails went unanswered. I suggest you do not let your loved one be admitted here. As their sign on I-65 boasts Magnet status, I do not believe they are currently still Magnet. There was no nursing excellence displayed while my dad was being cared for here. Unfortunately, this is a fraction of the issues we encountered at this facility. They had ample opportunity to improve upon his care, as he was there for over a month. I will be relaying my experience to the ANCC as I am sure other patients are also receiving this level of care.

Horrible hospital I will never come back here again, there are a few nurses that are great and that go out of their way and the er staff was great however once I got admitted and taken upstairs it was down hill from there. They do the very least to help you and don’t care if you eat or don’t or if you have a clean bed after testing, if your in pain or not . I only go here because my Doctors come here but this is the last time!

This is the dirtiest hospital I’ve ever been in. The floors are disgusting dirt and dust caked up in corners of the room. Floors and walls have old dry blood and stains all over them. The cabinets are missing doors. The beds like a prison cot and hurts to lay on with no pillows available just some gross hard blankets. Nurses and doctors just standing around talking doing nothing causing Excessive wait times even when the hospital was empty. Was only checked on if I pressed call button after sitting alone for hrs. I highly recommend do not come to this disgusting excuse for a hospital. You should be embarrassed conducting medical business in that pig sty. I left and went to another er after being up all night with a serious medical condition to not be admitted here.

.0005 of one star. I will not return to this hospital on my own account. Nurses don’t own patients rights. Do not mess with my food. I need it to heal. When is the hospital going to learn this??

Laura is an amazing Charge Nurse in the operating room. She should be there all the time. 11/10 would get surgerized again.

This has to be the worst hospital I've been in. Had back surgery. Everything went well until they finally got me into a room. Then it went to he'll. The RN's didn't seem to know anything except how to take vitals. Didn't know how to set up a pain pump. I went a full day and night with out pain meds. It took took six different nurses to finally get it right. I could go on and on, but it probably wouldn't change anything.

My Mom was in and they did a wonderful job.

Nurse's are the best I ever had... julie and natalie are super awesome..

I was visiting family for the Xmas holiday and became EXTREMELY ill with flu-like symptoms (pre-COVID). Upon arrival I was checked in quickly I was taken to the back almost immediately. Everything was going smoothly until I expressed my concerns about my symptoms and requested to stay overnight for observation. The ER Nurse with a heavy European accent insisted "nothing was wrong" with me. So, I asked to speak with the doctor on duty and upon arrival she had an awful attitude. I presume she didn't like what me, my Hematology and PCP were saying that in the midst of our group conversation, she turned around with an attitude, and said "I'm being paged" left the room and NEVER came back. After fighting for 30 minutes, they finally agreed to let me stay overnight for observation. 8 days later I was released from the hospital after suffering from bi-lateral pneumonia, flu and a sickle cell crisis. I guess I was just faking it. I really wish I could score my ER experience separately from the care that I received on the floor. The nurses were amazing, responsive, caring and genuinely concerned about the care they were giving me. They made me get up and walk everyday to strengthen my lungs and made sure that my body was ready to return to outside/normal activity. If I could rate the floor nurses they would receive a 5+++, the ER nurses and doctors would receive a negative 5.

I had a ten day stay. The entire staff was very nice, respectful and had a great demeanor. Only four stars because it’s time to remodel! No shower to be found so it was ten days of sink baths.

EXCELLENT experience with entire staff. Need special OVER the TOP..Beyond and EXCELLENT with ICU nurse Lauren..who calm my fears and sooth my doubts. Thanks YOU..

Worst hospital I have ever been to. Nurses are lazy and don't get their orders straight. Almost impossible to get the discharges done in a timely manner. NEVER AGAIN!

Top notch service from emergency to surgery to inpatient stay. All my best to the people involved!

The nursing staff on 4 East we're outstanding, very professional.

I was in there about 3 weeks ago they got me in a room really quick in the er everyone was very nice and everywhere was clean

Methodist hospital, wow! I'll try to pick words, kind, compassionate, caring health care facility that strives for excellence in human care. I feel truly blessed to have their teams assist in diagnosis of a condition. Specifically Dr. Vineet Shah and his entire healthcare team. I appreciate his no nonsense methodology, and that is what I look for. Some of his members Leyna and Sherrie, both execute directives flawlessly. Definitely consider meeting Dr Shah and his team. Thank you to my team, your caring and loving attitude. You all move in excellence. I feel safe in your care. Thank you. Greg Shawn Sr

4 hours to get a COVID-19 test. Go somewhere else.

The only thing I had a problem with was it took forever for them to clean up my newborn and I never experienced that before it made me really angry.! I have two other children and soon as they were born my babies were taken and cleaned up immediately.! Other than that everything was great.!

After sitting in the waiting room for 6 hours in horrible pain because the ER was short staffed, I was finally seen in and admitted. The ER triage nurse was rude and drew my blood with a glove with a torn off finger even though I requested an intact glove. I was asked for a urine sample and was given a cup, wipes and zero instructions. (So my sample was contaminated) My nurses treated me well. I had to keep getting up to close my door because everyone kept leaving it open or cracked and the halls were noisy and we are in a pandemic. The nurses talked to loudly and I could hear people names, diagnosis and orders from the doctors. Horrible HIPAA violations! Dietary was the worst. I am vegetarian and was given only salad and fruit for almost 2 days. The head of dietary came up when I complained and started that he is vegetarian 6 months out of the year and he would eat the rabbit food I was given with a side of milk. (Which I told them I did not drink). I told him to leave and called the operator and was given the "house manager" who sent him back to me. This time he had a tablet and did have choices like tofu, veggie burgers and such. Why did it take a complaint to be fed properly. The doctor that treated me was not caring and did not listen to me at all. I went home still not well and with no real diagnosis. It was very distressing to be discussed and to know that I am a health disparity case. No in room showers. Bed not changed. I had ER covers and room covers on my bed. I had to remove extra covers myself. I had to wash bird bath style in my bathroom and had to ask for clean towels. Room was never cleaned. If I ever have to go to the hospital again. I will bypass Methodist Southlake.

When I was admitted I felt very weak, itchy and sick..my mouth and stomach lining were very sore.; I had a severe headache and was sick to my stomach..I was getting steroids in my IV and my heart was pounding so hard I thought it was going to explode.. all the staff, from nurses and kitchen staff were very kind and patient..I couldnt keep any food down so the kitchen lady ordered a grilled cheese even though I had sent back 2 different meals..the staff is what makes a hospital stay something positive and keeps me coming to this hospital when I need to be where the care is professional but as an added bonus the people who work there make the experience a positive one..

I am LaShawnda and I was admitted to Southlake Methodist hospital on the 3rd of September 2020. I had the most wonderful Nurse's and Doctor's who took great care of me during my stay. I would mention some of their names, but I wouldn't want to leave anyone out. I just want to say Thank You to you all very much, and I appreciate everything you did for me, I am so grateful of it all. May God Bless You All.

To the entire Methodist Hospital team; from Surgery staff to Nursing Staff to Nursing Management to Dietary team and Physical/Occupational Staff...I applaud you all on a job well done! I could not have asked for a better group of individuals in this Hospital nor ANY PLACE else to fulfill my EVERY need! THANK YOU ALL SO VERY,VERY MUCH!!

If you get doctor eko request a different one.she takes for ever to see you

From the moment I was giving birth it was a amazing experience with all the beautiful nurses who helped! I loved having my baby girl here. I had my baby girl 4/28 & will be sending something to everybody that was on shift. Thank you L&D 🤍

I have always had a excellent stay.

nursing supervisor says they are so short staff they cannot possibly give adequate care to patients! Avoid this hospital at all costs!!!!

Excellent staff and exceptional care!!!

They no what there doing, Drs and Nurses were very nice.

The nurses, house keeping and food service ladies are all very nice! Very polite and easy to talk to. The only reason I gave it four stars is the food. All the people that I have interacted with have all been really nice and easy to talk to now the food on the other hand can use some work. More options for people that are not aloud to eat carbs. I ate more carbs in the hospital than I have eaten in the last two months.

I was treated with dignity and respect by every employee from administration to aides to my meals and the Doctor assigned to me answered all my questions.my nurses were compassionate and showed great concern with all my needs,

Always helpful kind staff great drs clean rooms and when need outside help they get you that

Was a great stay ,staff was awesome

Came here just to get my knee checked out cant bend it pretty much dragging my leg as I walk they got me to a back room quickly took at least 45 mins just to get a urine sample the xray tech came in shortly after and told me the xrays get sent right over to the doctor waited well over an hour never even seen the doctor for the first initial check in no one looked at my knee before the xrays to see if that was even the right tests they needed to do I use to love this hospital if they were busy I'd get it but they werent

Beautiful clean hospital! Awesome staff!

Nursing is good.Food is the worst

I was very happy with the care that I received while having my baby. The staff was very thorough and made it clear who was caring for me and my newborn. The care my newborn recieved was great as they gave me detailed information on her testing as well as follow up care. The lactation consultants were very thorough and helpful as well. They also had various groups such as a spiritual care team and additional medical service provider for those who qualified. As far as meals, I was pleased with those as well during my stay. Overall a great experience during one of the most valuable yet difficult times of my life. Major shout out to Dr. Drezaliu and my favorite Nurse Joan and Sylvia who were there for throughout the entire time!

I was a patient there for a few days. And now that I am home I can’t wait to write this review. The staff from Frank in the ER. To the nurses on the 5th floor to the techs in CT where the absolute best. The professional treatment and the the kind words never stopped. I wish I could remember all the names of the staff that I in-countered so I could mention them all here. But again the entire staff was amazing

I really appreciate how the nurses treated me when I was admitted to the hospital and they did everything they could to get me to walk again I am still doing therapy to walk again and I really appreciate how they treated me and now that I’m home they come to my house to do my therapy and I know that I’m gonna walk again thank you guys so very much. Keep up the good work you guys!