1/5 Emilee M. 1 year ago on Google
For
anyone
who
may
read
this,
all
I
can
say
is
DO
NOT
shop
with
Kay
Jewelers!
We
have
consistently
had
terrible
experiences
with
them,
at
different
locations
since
December.
I
have
gotten
no
where
with
store
managers,
customer
service,
etc.
They
say
one
thing
and
then
question
you
when
they
don’t
hold
up
their
end;
when
you
try
to
hold
them
accountable
to
their
word.
They
give
your
jewelry
back
to
you
in
worse
or
the
wrong
condition
than
when
your
jewelry
was
sent
out.
We
sent
my
rings
out
three
times
over
a
period
of
almost
two
months.
They
were
only
supposed
to
be
gone
for
two
weeks
to
be
resized.
They
“accidentally”
or
CARELESSLY
soldered
them
together
after
resizing
them
incorrectly
twice.
Apparently
they
don’t
know
how
to
size
the
rings
they
sell.
(Finally
after
receiving
them
back,
I
saw
that
the
metal
has
been
scratched
by
a
file,
and
I’m
afraid
to
send
it
out
again
to
be
fixed).
Because
we
have
the
warranty
they
recommend
with
purchase,
that
we
pay
for
monthly,
we
get
unlimited
resizing/etc,
so
they
will
not
reimburse
us
for
any
of
the
mishaps
they
created,
as
we
continue
to
pay
monthly
for
their
mistakes
to
be
covered.
We
then
tried
to
return
a
ring
that
we
no
longer
wanted
to
keep
(separate
from
the
ones
that
were
mishandled)
in
perfect
condition/brand
new.
Returns
are
30
days,
but
it
was
not
clarified
that
if
it
was
purchased
in
store,
if
that
is
from
date
of
purchase
or
from
the
date
of
being
received.
It
was
sent
out
to
be
resized
the
day
of
purchase,
for
two
weeks.
We
were
under
the
impression
that
it
was
30
days
from
the
ring
being
in
our
possession.
I
tried
to
return
it
(35
days
from
the
purchase
date/16
days
after
having
it
in
my
possession).
I
asked
for
a
return
or
credit,
as
I’ve
had
it
with
me
for
less
with
three
weeks.
They
would
NOT
do
ANYTHING,
wouldn’t
even
listen!
I’m
a
patient
person,
but
I
will
tell
everyone,
friends,
family,
strangers,
to
never
shop
with
them.
They
have
lost
customers
for
life.
