Low quality since re-opening (new owners) While the service remains good the quality of the food and particularly the coffee has dropped considerably. The new owners have unfortunately cut costs and now the quality and draw of coffee cloud has gone. I think they are using the old beans from 3 months ago (not confirmed) and the baristas have limited idea of what they are doing. I've not seen any latte art and there is propensity to overheat the milk. The new installation of a hot counter at the front looks like it belongs in a motor service stop or 80s builder cafe. There is demand for a high quality cafe in Dickens heath but the new coffee cloud is not meeting this. They seem to lack any awareness of quality or handling local roasted coffee. I'm happy to support local businesses recover but when the quality has dropped so much then I'm not willing to subsidise mediocrity.

My mother ordered an impulse birthday cake from Coffee Cloud for my 21st and it was amazing ! It tasted so good and looked spectacular. Thank you for helping to make my day special :)

Been a couple of times recently, great friendly staff. Had a latte on both occasions absolutely delicious. Keep up the good work.

My friend has just been googling your opening times to see if you are open tomorrow and she came across reviews so screenshot them me. I am shocked as i have visited your coffee shop 3-4 times a week since you have re opened and can not fault the 2 staff that are working there everyday, drinks are made perfectly and cakes taste delicious. Always make conversation with me whilst taking my order, they go above and beyond and definitely need a shout out!! The new owner has put in some new things and i am happy too see them inside the coffee shop, a nice shake up i personally think the coffee shop needed! Favourite so far is your special milkshakes, think you have had malteaser & jammie dodger so far, can not wait too see what one you come up with next. Keep doing what you are doing and i am excited too see what other new things you will introduce See you tomorrow xxx

excellent fresh tea top quality food and great friendly welcoming staff

5 star rating! Really impressed with a buffet they made, excellent variety and nicely presented. Very friendly staff, so helpful and even helped me carry it to the car! Thank you so much!

We walked up from the canal as we had moored up nearby on our boat. We had a bit of shopping to get and thought we would get lunch in the village. We were very impressed with Coffee Cloud. A lovely panini and a jacket potato. Very generous with the fillings and it was good value for money. Lovely friendly service too

Have been using coffee cloud for years now and have been missing their trademark frothy, milky cappuccino so was excited that they were finally reopening, albeit under new management. Have to say my first experience of them was disappointing for my takeawaycoffee. The girls did speak, but only really to take my order, not the warm welcome I would have expected as the new management try to build relationships with the local customer base. My coffee was as hot as lava and undrinkable at first. By the time it had cooled and I was able to taste it, I was not impressed. It was weak, like the coffee had been used twice through the machine and overall a waste of my 3 quid. Really hope these reviews are read and improvements made. I would really like to continue to support local business, but I will not be paying for substandard coffee and service.

The breakfast wrap was decent, however the bacon Brie baguette was vile as was the cheese on toast. And considering this cafe has the word coffee in its title, I wasn’t expecting the coffee to taste like burnt, cheap, stale beans. Won’t be ordering from here again.

OH HOW DISAPPOINTING....please tell me this is not a sign of things to come?!?! Having been a regular at coffee cloud over the past couple of years since moving to West Midlands. I was extremely excited to hear that coffee cloud was reopening. After a long lockdown, I couldn’t wait to be one of their first customers and order one of their delicious cappuccinos. However, My experience of a takeaway (Only option available at the time) was extremely disappointing and a complete waste of £3. The coffee tasted watery and there was no froth, I couldn’t even say it was a good filter coffee...just yeuk!!! I love to support local business and know that this independent coffee shop used to pride itself in great coffee. I just hope the staff can get some barista training to improve it for next time. It was also disappointing that the new management had spent no time updating signs that had been left in the window by the previous owners prior to lockdown. First impressions really count so it doesn’t say much for them taking pride in this new business venture. Hoping for improvements once cafes are given the go ahead to open their doors for ‘business as usual’ again.

My family and I would just like to say a big thank you to the ladies from Coffee Cloud for the wonderful job they did catering for my mother's funeral in July 2022. The cost of the finger buffet we ordered was very reasonable and they provided a really good variety of food. We were very happy with their service and would have no hesitation in recommending them.

This company catered an evening buffet at our wedding. We asked for a fully vegetarian spread and loads of meat platters arrived. This ruined our dreams of having a fully vegetarian wedding day. Not only does it go against our morals it also was a waste of food as this is not the type of food our guests wanted to eat. The woman who dropped off the food was rude and the presentation was ugly. They forgot tablecloths so the mother of bride had to go find spare ones. I really wouldn’t recommend.

Lovely place to pop in for a coffee or grab a coffee to go. Always happy to have a little chat with you and always friendly.

Coffee Cloud provided an excellent catering service for my recent birthday party. I would highly recommend!!

Really liked this little place. I needed somewhere to sit for an hour and do a little work and this place was perfect. The lady who served me, who I assume was the owner, was very welcoming and really quite friendly. The food and drink on offer was limited, compared to a larger chain place, but this, I feel, was a positive thing. I had a drink, a nice fresh bacon sandwich and was very happy. I would recommend stopping off here if you are around Dickens Heath.

Popped in on our walk. They were so welcoming to our dog and gave her a couple of biscuits. We had the full English with a tea, which my husband loved and said it was the best he'd had in a while. I had a sausage sarnie which was lush and a coconut milk vanilla latte ... really tasty. Our dog had 2 sausages, she loved them! We took a lemon curd tart home with us. Great little independent, lovely people, great value, great food. See you soon.

I just purchased a ham/salad sandwich and a medium coffee which cost over £6.00, which normally would be fine but the state of the sandwich had to be seen, it looked like it had been dropped from a great height, no effort made, hardly any salad and they buttered the bread without asking if I wanted it buttered which I didn't, the girls were miserable too, the coffee was okay though.

Friendly staff and lovely drinks

A great little coffee shop. A warm welcome, lovely rich hot chocolate and lovely snacks. The toasted fruit loaf and the raspberry oat cake were particularly nice. Hopefully this will become our regular stop on our walks.