This place's customer service sucks. I emailed them with questions regarding a minor surgery that I'm looking to get. I wanted to know what the price or approximate price would be for it, if they had availability in a certain part of the month, and if this surgery could be done at the same time. They responded that I would need to set up a consultation in order to get the answers I was looking for. Guess how much a consultation is? USD$150 or $3300 Pesos. Seriously? I explained to them that it wouldn't make sense for me to spend that kind of money when I may find out they don't have availability for appointments when I need it. How hard is it for a hospital to tell their patients when they have appointments available?

I got food poisoning and was taken to this hospital. It is a great hospital and all the staff were really friendly. The only problem is that I kept asking how much I would be charged and they wouldn't tell me until I was about the leave the hospital. The bill wasn't cheap but it was ok. I just wish they would tell you the price before they do the treatment.

Horrible...I spent weeks working to verify that this place performs spine jack surgery..They assured me on several occasions that they do..They had me fly down,pay for an MRI covid test and hotel,only to inform me th night before the surgery that they do no have the spine Jack's necessary for the procedure..They are con artists who cost me over $e,000.00 for nothing..Not to mention the physical pain involved in a journey of that length with a painful back,and requiring assistance from the airports both ways.

Terrible place, if you go with your insurance just save yourself a headache and go somewhere else. Stayed for one day, was supposed to leave at 12 next morning and ended up leaving eleven hours later because the hospital is so incompetent that the insurance company had to resend all the documentation needed multiple times because the hospital kept giving them the wrong email each time. People that are supposed to keep track of this at the hospital will just put you on hold if you call them until their shift is done and you have to be transfered to a new guy. Overall just AVOID THIS PLACE, unless you are willing to foot the bill yourself

(Translated by Google) I thank you infinitely from Manzanillo. Colima having communicated with my sister. In the administrative area as well as in the district where she is. I had days without being able to communicate or know about her. Blessings. My sister is Ana Lorena Navarro Pizaña. Hardworking and responsible woman. Thank you. (Original) Les agradezco infinitamente desde Manzanillo. Colima el haberme comunicado con mi hermana. Tanto en el área administrativa como intendencia q es donde ella está. Tenía días sin podernos comunicar ni saber de ella. Bendiciones. Mi hermana es Ana Lorena Navarro Pizaña. Mujer trabajadora y responsable. Muchas gracias.

As many people stating, this hospital have a horrible communication system, I suggest not wasting your time as they won’t provide you information you looking for. Bad news, they are no better than any other Latin hospitals or clinic. A waste of time !

(Translated by Google) Excellent service and facilities. Highly recommended for medical emergencies, imaging studies and laboratory. All medical specialties available. High level in every way. It has food service of various brands with quality, warmth and good service. (Original) Excelente servicio e instalaciones. Muy recomendable para emergencias médicas, estudios de imágenes y laboratorio. Todas las especialidades médicas disponibles. Alto nivel en todos los sentidos. Cuenta con servicio de alimentos de varias marcas con calidad, calidez y buen servicio.

This is one of the top private hospitals in Mexico. It's a bit pricey for the locals, but if you are here as an American medical tourist, it's a bargain. I had a medical procedure done in here and it cost a fraction of what I would have paid in the US. Many of the doctors know English, so language shouldn't be much of an issue.

Great variety of specialties, it has three towers, each one has good lighting, very good hygiene, security, completely clean and sanitized bathrooms, ample parking, also for motorcycles or bicycles, internet, cafes are Mayson Keyser and Starbucks, you can find food Matilde restaurant or Frutos Prohibidos fast food. It has a pharmacy, everything is good except that one of the ladies has a not so friendly attitude, which can sometimes make you uncomfortable. On their page you can find information about each specialty, including videos of doctors giving an introduction to their work. To enter Tower II, they ask you to wear a face mask. If you don't have one, the ladies at the entrance can give you one. The hospital has an elevator and ramps. The staff in general is friendly. There is a small park where you can go to wait or eat, it is a place for everyone.

I came to the emergency department in a moment of need and had a poor experience. The technology and facilities appear very professional, but the personnel in the emergency department initiated procedures without telling me. I was separated from my significant other and prevented from using the bathroom. They told me at the beginning that they would just be doing radiography, but then they took blood samples and put me on IV saline without explaining things. It was isolating and frustrating. At the end of the day I understand that they were trying to do their best to help me solve my medical issue, but I was disappointed with their communication. When I was discharged, I had a bill to pay of $60K and they told me i had to pay it in that moment. I did not have $60K in my bank account. After a scary and challenging experience in the emergency department I faced an insurmountable financial burden. I negotiated for a while and was able to pay part of the bill to get permission to leave, and next week I will pay the rest. But I was disappointed by a lack of clarity, transparency, and general customer service. Good people helped me and I'm grateful. But the system is organized poorly and I think I will go elsewhere in the future.

(Translated by Google) Good attention and facilities in very good condition and clean, only small details that could replace. (Original) Buena atención y las instalaciones en muy buen estado y limpias, sólo pequeños detalles que podrían reemplazar.

(Translated by Google) Excellent service, I was in the emergency room in intensive care 10 days due to an accident with spinal cord injury, my lumbar 2 burst in the accident and they put a new lumbar titanium, then I was 20 days more in floor, very good care, super clean place , impeccable facilities and excellent service, excellent doctors, very professional (Original) Excelente servicio, yo estuve en urgencias en terapia intensiva 10 días por accidente con lesión medular, mi lumbar 2 estallo en el accidente y me pusieron una lumbar nueva de titanio, luego estuve 20 días mas en piso, muy buena atención, super limpio el lugar, instalaciones impecables y servicio excelente, los médicos excelentes, muy profesionales

(Translated by Google) The pediatric service and lactation consultancy is excellent, Dr. Mariana Colmenares is very professional (Original) El servicio de pediatría y consultoría de lactancia es excelente, la Dra. Mariana Colmenares es muy profesional

(Translated by Google) Very good facilities with great service. For me, the best private hospital in Mexico City (Original) Muy buenas instalaciones con un gran servicio. Para mí punto de vista, el mejor hospital privado de la CDMX

An excellent establishment to be a hospital and be next to the Holiday Inn

Very pleasant experience. I had my baby here and received excellent care, starting with my gynecologist and all the nursing staff, orderlies, nutrition, and breastfeeding courses. They always let me live with my baby and my husband and even another family member. It is expensive but worth it.

Treated me like a dollar sign instead of a human being.

Very expensive in Paris but excellent service. They took great care of my family and very quickly. They were very friendly, even the insurance staff

In 20 plus years of international travel I’ve never needed emergency services until a very bad fall in CDMX left me with 3 sprained toes, a sprained knee, a bruised hip and back and a very deflated ego. Medica Sur was AMAZING. Fastest I’ve ever been in and out of an emergency department. It felt like I had 3 dedicated doctors and never even saw the waiting room. Their English was way better than my Spanish and everything including the consultation with the trauma surgeon and X-rays was $550 total. That’s it. I’m paying more to get my teeth whitened at home. Having damaged the same leg in similarly stupid ways before- this care was miles above what I’ve had in the past. Don’t be worried about going to the hospital in CDMX. They know what they are doing and they are super nice about everything

(Translated by Google) it is not about the hospital's laboratory, the results do not have time, do not answer the phone. For months now is a lawsuit with them, get the results of the studies. But rather they charge a pretty penny for them ... It's a shame, play with the health of people, the anxiety produced be expecting results of studies on cancer, but does not seem to mind. (Original) No se que pasa con el laboratorio del hospital, no tienen los resultados a tiempo, no contestan el teléfono. Ya hace meses que es un pleito con ellos, conseguir los resultados de los estudios. Pero bien que cobran un dineral por los mismos... Es una vergüenza, juegan con la salud de la gente, la angustia que produce estar esperando resultados de estudios sobre cáncer, pero no parece importarles.

One of the top Mexican private hospital in Mexico City

(Translated by Google) Nice place to work with friends. There should be some garnachas stand. (Original) Lugar agradable para trabajar con los amigos. Deberia haber algun puesto de garnachas.

(Translated by Google) Very good hospital! The excellent attention (Original) Muy buen hospital!! La atención excelente

Might be pricy,,, still less than in the US.... They took good care of us...

(Translated by Google) Today, August 18, I spoke to get an appointment in cardiology, the lady who answered me behaved rudely derisive and with total disrespect towards my person when I asked her questions regarding the consultation, I was disturbed and asked her why she treated me like that and I hung up the call I don't lie can you hear the recording was at 11 a.m. (Original) hoy 18 de agosto hable para sacar una cita en cardiología la señorita que me contesto se portó grosera burlona despectiva y con falta total de respeto hacia mii persona cuando le hacia preguntas referentes a la consulta me moleste y le pregunte que porque me trataba así y me colgó la llamada no miento pueden escuchar la grabación fue a las 11 del día

(Translated by Google) Excellent hospital and doctors are the best. (Original) Excelente hospital y los médico son de lo mejor.

(Translated by Google) The nurses of the 4floor are very rude girls with the cleaning staff in the afternoon have no education and answer them very beaten at least they should have respect and human warmth with the staff (Original) Las enfermeras del 4piso son chavas muy groseras con el personal de limpieza de la tarde no tiene educación y les contestan muy golpeado al menos debería tener respeto y calidez humana con el personal

I go every year and they always serve us very well, a very clean and comfortable place.

Surely one if the fanciest i.e. expensive Hospitals in Mexico. Far into the south of the city, far away from downtown. If you have the money and are in the vicinity, sure go there.

As they advertise, best hospital in Mexico

The 3 days we were there went very well, and the discharge process was super fast, very efficient, without thinking I would return, thanks to all the staff

great service and first class treatment

(Translated by Google) Excellent attention from the staff, from the security personnel at the entrance, the receptionist ladies of the blood bank and the doctors of the blood bank, all of them with a very positive and pleasant attitude, they make you feel comfortable and cared for at all times. (Original) Excelente atención del personal, desde el personal de seguridad de la entrada, las señoritas recepcionista del banco de sangre y los doctores del banco de sangre todos ellos con una actitud muy positiva y agradable, te hacen sentir cómodo y atendido en todo momento.

(Translated by Google) Excellent facilities, laboratories, offices very clean and accessible. (Original) Excelentes instalaciones, laboratorios, consultorios muy limpios y accesibles.

Ok

Very nice place.

Best hospital in CDMX

(Translated by Google) Offers many medical services and high specialty (Original) Ofrece muchos servicios médicos y alta especialidad

(Translated by Google) The service is first-rate and the support of the medical and administrative staff is excellent. (Original) El servicio es de primer nivel y el apoyo del personal médico y administrativo es excelente

(Translated by Google) Very good service (Original) Muy buen servicio

(Translated by Google) Terrible service at the time of patient discharge. I've been waiting 3 hours for my coinsurance to be charged. Nothing recommendable. (Original) Pésimo servicio a la hora del alta del paciente. Llevo 3 horas esperando para que me puedan cobrar el coaseguro. Nada recomendable.

(Translated by Google) Good hospital. Good service . (Original) Buen hospital. Buen servicio .

(Translated by Google) Excellent attention from the specialist doctor we visit. (Original) Excelente atención del médico especialista al que visitamos.

(Translated by Google) They fulfill their slogan: "Quality and human warmth" (Original) Cumplen con su slogan: "Calidad y calidez humana"

(Translated by Google) Excellent service and human quality (Original) Excelente servicio y calidad humana

(Translated by Google) It is not Covid zero hospital, they do not ask for the studies in reception (Original) No es hospital cero Covid, no piden los estudios en recepción

(Translated by Google) Excellent facilities overall, the only downside is visitor parking. It fills up quickly and it's hard to find a place. (Original) Excelentes instalaciones en general, el único inconveniente es el estacionamiento para visitantes. Se llena rápidamente y cuesta trabajo encontrar lugar.

(Translated by Google) It's a fancy hospital, the truth is what you get paid and if you have insurance major medical exploits to the maximum here. The rooms are like private suites almost with almost all the luxuries as if it were a 5-star hotel. (Original) Es un hospital de lujo, la verdad se obtiene lo que se paga y si se cuenta con un seguro de gastos médicos mayores se aprovecha al máximo este lugar. Los cuartos son como suites privadas casi casi con todos los lujos como si de un hotel 5 estrellas se tratara.

(Translated by Google) Excellent (Original) excelente

(Translated by Google) The attention is first class (Original) La atención es de primera

(Translated by Google) The best hospital in Mexico! (Original) El mejor hospital de México!

(Translated by Google) Good service from the consulting area (Original) Buen servicio del área de consultorios

(Translated by Google) Good attention (Original) Buena atención

(Translated by Google) Excellent place (Original) Excelente lugar

(Translated by Google) The doctors are excellent, the facilities of the office towers require maintenance. The parking lot is a maze. (Original) Los médicos son excelentes, las instalaciones de las torres de consultorios requieren de mantenimiento. El estacionamiento es un laberinto.

(Translated by Google) Excellent.!!!! (Original) Excelente.!!!!

(Translated by Google) Excellent doctors (Original) Excelentes médicos

(Translated by Google) It lacks parking spaces, security, improving cleanliness, someone who checks the quality of doctors, most are good but there are some that should not be there. It is a pity that the good things that this hospital and offices, only have very expensive places and are not accessible to most. Fruits forbidden well although the space is not well thought of, normal Starbucks, the waiting rooms are very uncomfortable. Information and contracting of insurance is practically nil, many areas and furniture need to be modernized. (Original) Le falta lugares de estacionamiento, seguridad, mejorar la limpieza, alguien que revise la calidad de los doctores, la mayoría son buenos pero hay algunos que no deberían de estar ahí. Es una lástima que las cosas buenas que este hospital y consultorios, solo las tengan lugares costosísimos y no sean accesibles para la mayoría. Frutos Prohibidos bien aunque mal pensado el espacio, Starbucks normal, las salas de espera son muy incómodas. Información y contratación de seguros es prácticamente nula, hace falta modernizar muchas áreas y muebles.

(Translated by Google) Very good attention of all staff and medical specialists. (Original) Muy buena atención de todo el personal y médicos especialistas.

(Translated by Google) I took care of my aubelita super badly and when we asked for information about their illness they didn't tell us anything, all they want is for you to spend as many days in the hospital to spend more (Original) Atendierin super mal a mi aubelita y cuando pediamos información de su enfermedad no nos decian nada, lo unico que quieren es que estes la mayor cantidad de dias en el hospital para gastar mas

(Translated by Google) Excellent attention (Original) Excelente atención

Fue bueno muy práctico para tomar las muestras de laboratorio

(Translated by Google) Very good hospital, good services and access, good attention (Original) Muy buen hospital, buenos servicios y accesos, buena atencion