1/5 Brandi B. 5 years ago on Google
I’m
going
to
preface
this
review
by
saying
that
I’m
very
picky
when
staying
in
hotels
so
these
issues
may
not
bother
those
who
aren’t
too
picky.
My
parents
were
once
Westgate
owners
so
I’ve
been
staying
at
Westgate
properties
since
I
was
a
child.
When
I
found
out
there
was
a
Westgate
in
South
Beach,
I
decided
to
book
here.
I
did
read
a
few
reviews
first.
Upon
walking
in
the
front
door,
the
lobby
smelled
like
a
freshly
cleaned
bathroom.
Once
we
checked
in
and
walked
to
our
rooms,
I
noticed
the
carpet
wasn’t
very
clean
and
the
hallways
didn’t
smell
fresh.
We
were
traveling
with
our
minor
and
adults
kids
so
we
had
two
rooms.
Our
adult
kids’
room
looked
fine
upon
walking
in.
When
we
walked
in
our
room,
the
first
thing
I
noticed
were
the
popcorn
ceilings.
I
also
noticed
that
there
was
evidence
of
several
prior
ceiling
leaks.
Our
room
was
kind
of
muggy.
The
air
didn’t
feel
fresh.
The
lighting
through
is
very
dim.
I
like
bright
lighting.
Also
the
carpet
wasn’t
visibly
dirty,
but
we
wore
white
socks
when
walking
in
the
suite
and
our
socks
were
filthy
by
the
end
of
the
day.
In
our
kids’
room,
the
air
wasn’t
originally
turned
on
and
the
temp
got
up
to
86
degrees.
They
were
told
to
turn
it
on.
After
turning
it
on
and
waiting
for
a
few,
it
only
got
to
80
degrees
and
they
were
told
it
probably
wouldn’t
get
much
cooler.
Then
their
toilet
began
leaking
and
wouldn’t
flush.
They
were
moved
to
a
handicap
room
because
they
were
told
it
was
all
they
had
at
the
time.
The
handicap
room
was
much
smaller
and
it
just
wasn’t
a
good
fit
for
them.
The
next
day
we
went
to
the
lobby
to
prepare
to
head
to
the
beach.
Someone
by
the
name
of
Maria
(i
think
that
was
her
name)
approaches
me
and
asked
if
we
were
a
family
waiting
for
a
timeshare
presentation.
I
told
her
that
we
weren’t.
Then
she
asked
what
room
we
were
staying
in.
I
asked
why
she
needed
to
know
that.
She
then
asked
again
and
i
asked
her
the
same
question
and
she
said
it
was
because
we
need
a
pass
to
go
to
the
beach.
I
then
walked
away
from
her
and
went
to
the
front
desk
to
inquire
as
to
why
we
needed
a
pass
to
visit
a
public
beach.
The
manager
told
us
we
just
need
our
key
to
get
in
and
out.
Basically
Maria
didn’t
believe
we
were
staying
there.
She
was
totally
out
of
line
and
i
didn’t
appreciate
her
singling
us
(a
group
of
African
Americans)
out.
Later
that
day
our
kids
were
moved
to
a
different
suite.
Everything
was
fine
until
my
stepdaughter
looked
down
and
found
a
flying
cockroach
by
her
foot.
They
were
terrified!
Someone
from
the
front
desk
came
to
look
for
it
and
it
wasn’t
found.
They
were
moved
to
another
room
that
we
were
told
was
upgraded.
It
was
ocean
view.
I
spoke
with
a
young
lady
who
was
very
helpful.
She
contacted
the
manager
and
said
we
could
get
a
refund
for
our
last
night.
Hector
processed
our
refund
the
next
day
and
we
ended
our
trip
to
Miami
a
day
early.
With
the
exception
of
Maria,
the
staff
was
very
friendly.
The
pool
was
cool.
Unfortunately
our
stay
put
a
damper
on
our
vacation.
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