This hotel is the worst. We stayed here for a few weeks due to our house not being ready to move in. No safe in the room. We never allowed any one in just the cleaning crew a couple of times to change bed sheets and clean up. Someone stole my husbands chain. We alerted the staff and asked to have corporate call us. We have yet to have anyone call. We filed a police report but of course they don’t care because as to them it’s nothing. We paid thousands of dollars and also paid this hotel a lot of money to stay there and make sure our belongings were safe. Multiple times we had to go to the front desk because our keys weren’t working and now it makes us think if this was on purpose to get into our room. My husband has had this chain for years and never lost it. Also a coincidence that we went out on a Friday and that weekend and before we checked out the chain was gone! We have contacted an attorney and hopefully this is resolved ASAP!

Enjoyed my stay here! absolutely no complaints. It was a last minute stay for one night. Check in went smoothly and the holding fee for amenities was very affordable. Nice customer service, clean and very nice house keeping while walking through the hallway. Security is on site however it was extremely quiet and not much going on! I took advantage of the gym, pool and laundry mat which was extremely convenient. They do offer breakfast however I did not take advantage as it’s not complimentary which is okay due to all of the other amenities. They do offer complimentary laundry detergent although I had my own that was nice to know 😊. The room was a perfect size and the bed was very comfortable! Overall vibe and affordable hotel! I would stay again.

I stay here almost every weekend and I love it. The rooms are always clean and smell good. Sergio at the front desk is very helpful and kind.

I would stay again. From front desk to housekeeping they were very professional. Super clean which I loved. Night auditor really attended to our needs at 3 am. Also you are surrounded by a plaza which is even more convenient.

We chose this hotel because they had a pool, we got there and the pool is closed, what did Miami run out of water? The room was very clean. The floor wasn't sticky, the towels were very clean and fluffy. The bed, comforter, pillows were like sleeping in heaven. The room was very dark and allowed for lots of sleep well into the day. All in all, a solid 4.5

The company offer queen beds, but they're actually double beds. Queen beds are in the suites for a more expensive price. I contacted the company and they said it was Booking's fault for overselling the queen rooms, and that they did not have any available at the moment. I called Booking and they confirmed my reservation. The front desk guy stated that other clients have complained about this before. When I asked what can he do about it because I was paying for a service that I was not receiving, which he replied there's nothing I can do. I went into the company's website and the queen rooms were available. It is a false advertisment by the hotel. Great job by Booking for listening to my concern and following up with the hotel company. Note, Booking tried to contact the hotel but they were unreacheable. Also, the hotel charges a $5 fee per day for parking.

The room and bathroom were large and clean. Nothing was broken. The balcony in the room was a nice surprise. I liked the room. Nice pool. The hotel lost power during the night and was not prepared for it. It was dark everywhere. Without a own flashlight, it was dangerous to move around. There was no hair dryer in the bathroom. The cafeteria offers an expensive breakfast.

Stayed for the Orange Bowl. Great location everything we needed within walking distance and a short 20 minute drive to the Hard Rock Stadium. Would definitely stay again. GO NOLES

The hotel smelled extremely strong of floral odor masking spray upon entering and in all the common areas. The pool was closed. The big issue was the leaking bathroom ceiling and wall. At least the bedroom was dry!

Not a good place if you're traveling with dogs. Very little space to walk them, next to a truck terminal or something with a lot of truck noise. We paid extra for a "balcony" overlooking the pool area, which was a joke. It was so narrow you had to turn the chairs sidewise to sit out there. Be aware, too, that you have to pay for breakfast. They don't advertise that breakfast is included so it was my fault that I missed that, but be aware of it.

To start the receptionist wasn’t at the desk to open the door. We waited over 5 minutes for another guest to come out so we could go in, then another five or ten minutes for someone to show up to check us in. Once checked in, I went to shower (hair all over) and the tub backed up during the shower. Mind you I’m merely one of FIVE guests who needed to shower. This was after we discovered there were only three towels and washcloths for a booking of five. The hotels response was “sorry, no rooms available and no maintenance until in the morning.” U N A C C E P T A B L E! Never will we ever book here again. Just don’t do it.

We were treated incredibly nice and very attentive by Sergio at check in. He accommodated us to the max even went to the extreme to get milk for our 2 small children late in the night. He assisted us with the check in process and helped to get everything we needed to make our stay perfect. Sergio is AMAZING! Thanks to his hospitality and the facility being incredibly comfortable, we’d definitely stay again.

Very close to Sons school housing so convenient for us. Rooms and very clean , beds are very comfortable . Front desk persons are all very friendly.

I had an issue which was promptly addressed. I appreciated how they professionally dealt with my concerns. Very happy with how everything turned out. Great location, nice rooms, good water pressure, ease of checkin and checkout and beautiful hotel. I enjoyed Miami, Everglades and Florida Keys very much.

Very quiet and nice place to stay in for a vacation at Miami. Concierge is good and hope they include some breakfast within the package next time also pool was closed off. But overall experience is so good. !

Good location but the room cleaniness is a 1/5. There were hair strands wrapped in towels hanging. Stained comforter. Water in the shower doesnt go down the drain. Overall feel of the actual rooms, feels very cheap and half clean. Would not reccomend staying here if you're looking for a clean, decent hotel. The rooms gave me motel 6 with an upgrade vibe. Front desk doesnt answer the phone and neither does housekeeping. Hated staying here and will never return. However, great location near alot of stores ans restaurants and 30 minutes away from the fort lauderdale airport.

Our stay was for 2/24-2/28. Called ahead of time, spoke to Vanessa(learned later she was the manager) to advise we were arriving past midnight. She said it was Ok and our reservation was marked for late arrival. Once there around 2am the guy at front desk(Peter) just let us our room was given away, and asked us not to return in the morning since hotel was solid booked for the rest of the month. When we went in the next morning, just to place a complain, Vanessa, the manager was there, and even though she did not come out because she was supposedly on a meeting, the front desk guy told us she was giving us credit for that night, and a free night to make up/compensate for the horrendous hiccup. WE HAD TO SLEEP IN THE CAR!! Glad we had a rental! So we decided to stay, I was desperately needing a shower!! Well everything went smooth after that. When I checked out they asked me to request the 2 nights refund through Orbitz, and so we did. Sonesta denied the refund to Orbitz, so I had to contact them directly, and after them confirming 2 nights were being returned via email, they only refunded 1. When I reached out agina, they simply said that is all being returned, showing none interest for compensating our time, and honoring their word. What a way of doing business and making guests comeback!!

We rented a conference room for two days to hold our annual meetings. Service was superb. Location was central to both counties. Thank you

Was traveling to an industrial part of Miami for work and was looking for a safe, comfortable nearby hotel with easy access and nearby food/ coffee/ grocery. This was a good option. No complaints.

I have stayed here 2 weeks in a row and I love everything about it the staff is very friendly and treat you like family

Explained to manager that I ended up residing a littler over a month due to housing displacement, she showed no interest and proceeded to explain charges. After the first month of being there with my pet, I was unexpectedly charged a pet fee. Priceline did not indicate a pet fee and due to employee negligence I was not informed of a pet fee for the first month. Sonesta hotel overall services did not align with expectations. Over paid for the first month because we were told “all rooms don’t have balconies,” pictures provided through Priceline indicated otherwise. Staff did not provide blankets or sheets when asked for extras. Cleaning staff also opened the door while I was in the showered & the do not disturb” sign was outside of the door to my room. Doors to the hotel were left cracked open with objects such as rocks, carpet etc. After two hours of requesting a microwave, staff provided me with a broken microwave. Constantly contacted before check out time to update my stay. The cleanliness of the bathroom was next to uninhabitable due to mold. With my prior knowledge in customer service & hotel etiquette from the Clevelander South Beach, Sonesta selects Miami Lakes hotel did not provide the goods and services as promised.

Quiet hotel in Miami Lakes with relatively clean rooms with a nice outdoor area. However, the staff was not that friendly, plus the breakfast (a la carte) was a bit pricey for this kind of hotel.

No frills hotel. Location wasn't horrible as it was right off the highway but area was a little sketchy feeling. Room mostly clean minus the upholstered chair in the room that was absolutely disgusting in the crevices. Bathroom needs an upgrade cracked tile on the walls and tub just looked dinghy. Also lose the carpet floors cause those never get cleaned regularly and are just gross. Front desk girl was nice and helpful. Definitely alright for a quick overnight stay.

Overall I will give this hotel a five out of 10 only because a lot of stuff that happened and that came along with the hotel I did not necessarily agree with first off when we got there there was a $250 holding fee for incidentals which we did not know about and made it very difficult to get into our room because we had to transfer money to a card to give them to hold the funds which was not in the plan of our spending money then once we got into the room it was a nice size room and a nice size bed but we got locked out of our room three times because the keycard decided not to work anymore which was very frustrating the parking lot parking spots were very small The pool area was nice that’s about the best thing that they had It was weird because housekeeping didn’t come like they usually do you would have to call them if you wanted housekeeping Was there for a whole week and the only thing that I could really say about it was that our bed size was nice and the room size was nice that’s about all a lot of the sockets did not work in the room which was irritating also the Wi-Fi did not connect at all the whole time being there

Rooms are great; spacious and clean. The service was amazing. Maria and Sergio are the best - they went above and beyond!!

Staff is lazy and incompetent I was booked by my company to stay from June 8 to 22nd. Called for microwave was told none was available. Called for housekeeping twice no one showed up. Shower stopped working, ice maker on 4th floor stopped working, card access at outside do stopped working and instead of checking it the staff lied and told me some was doing was deactivating the cards so the kept making Mt mew cards only to find out it was the card reader. The GM lied and told corporate I refused housekeeping as I was on phone with corporate. I spent several hrs on phone with corporate trying to get house keeping and micro wave. I have stayed in hotel all over the world including Haiti, central and South America and this is the worse hotel I have ever stayed at

the hotel itself was fine but everything associated with the experience was so frustrating that it completely ruined the experience. it took like 20 minutes to check in, there was one employee at the check in desk and when another employee came to the desk, they checked in two people that had come in after me. They had my reservation details wrong (number of people and type of room). the room itself was mostly nice but the TV was postioned parallel to the bed at a very awkward angle and none of the channels worked. I noticed some things has not been cleaned, like the place in the bathroom where you place the soap and tissues had been stuffed back into the tissue box, so that was kind of gross. There were also no utensils in the room and I called the front desk and they said I had to go get them from there. This is minor compared to the rest of the issues, but it would have been nice if they had already been in the room, as they often are in other hotels. The blackout curtains did not do a good job of fully blocking out the light from the street lamp outside which made it difficult to get a good night's sleep with light filtering in from outside. the next day, my key card stopped working two hours before checkout and I wasn't able to get in through the side door. I asked an employee if they could let me in and they said no. I wanted to call the hotel but there was no phone number to the hotel itself online or on the keycards. I had to go all the way around to the front desk and get the key cards replaced. In general, I found the service kind of curt and stand-off ish. No real apologies were made for any of the issues experienced. Overall, it was way too much strife for what was supposed to be a very breezy one night's stay of like 15 hours. I found a deal on my room and only paid like $100 but I would have been extremely annoyed with all the issues experienced in such a short period of time. the parking lot could also use some more upkeep.

1st off. They saved us from having a horrible trip. We decided to book at seaside apartment right there on Collins. Worst choice ever. They had a horrible smell, they double booked rooms so.we went from a double bed to 1 bed. So we called sonesta and they got us in that same morning. Not only were they accommodating, they were so nice and let us check in early at 11 am. We hadn't slept at the other hotel (seaside) because of how horrible the mold smell was. Sonesta smelled so fresh and so clean. What a huge difference. I'm so thankful and will try to use them on other trips in the future. Went from a really bad hotel experience (seaside apartment hotel) to a great and everlasting experience (sonesta)

The lobby manager was very helpful, nice and professional. I went to the lobby and used the microwave and he also suggested a drink with my meal. I will always stay here on every visit to Miami. Thank you for treating me right. The rooms are gorgeous.

I think there was a gas leak or sewage leak coming through the vents. It is contaminated…. So gross.

There is no sign stating what the name of the hotel is on building. TV didn’t work so I had to call maintenance. My key stopped working 3 times in the 5 days I was there. I had to walk all the way to lobby from back of building each time. Floor felt soggy and carpet near bathroom smelled sour. Toilet wouldn’t flush unless you held handle down for a long time. I was expected to put trash can bags myself in waste basket. I woke up with 3 bites on my side. Office staff said because I was on first floor bugs get in sometimes. I left with 6 bed bug bites on my body. Don’t stay here!

This property has changed and is much different than when it was the Marriott. After parking our car a man approached and asked if my husband wanted to buy marijuana. We were there 3 nights and the police were there 2 nights arresting people. The rooms were ok, I did notice food stains on the couch and the curtains. All of the staff were nice. I have been staying at this location for over 20 years but will not be back due to police activity and all of the dogs.

Previously a nice place to stay during work trips. After the change of ownership the quality, cleanliness and safety is went down.