Please avoid this hospital at all costs. Unless things have changed, the Doctors are contractors so if you liked the Dr that treated you, he/she will not be there the next time you come back. Although I call it Killer Kendall, I understand people die, I just believe that Hospital services doesn’t listen and doesn’t care. When my father was hospitalized at no point did any of the Dr’s say he had terminal cancer until we took him to Cedar Mt Siani and 6 months later he passed. Would never recommend to Family, Friend or Foe.

Horrible hospital!! My mother was admitted for 4 days. She was not even given a toothbrush, toothpaste or a towel. She was not given soap to bathe with, no wipes. She was not even provided with a hospital gown. She wore the same clothes that she arrived to the hospital in for 3 days! One of the nurses was absolutely terrible. My mother's IV ran out on the 2nd day and the IV bag was never changed!! This is the same hospital that sent my elderly father home with symptoms of a heart attack (he had a history of a prior heart attack that the hospital knew of because he was treated there). He almost died at home after they released him without bothering to check his cardiac enzymes. he was brought back to the hospital by ambulance (suffering from the same heart attack) later the same day. Do not bring your family members here if you can avoid it.

Awful attention. My dad had to get a procedure done. They took 7 blood tubes out of him unnecessarily. Then someone came to his room to take more. MORE?! My dad refused. Good for him. The, procedure itself didn't take long. But after that, they kept delaying my dad and ended up keeping him overnight because of lack of communication. The nutritionist was supposed to come see him after surgery but not only was there no order for it, but the next day they told my dad, the nursing supervisor was supposed to approve that and no-one had told her. They kept delaying my dad by saying the insurance can cover the ensures he's gonna need, I'm assuming they were aiming at keeping him another night so they could charge that. He left and they said that he is leaving on his own, he voiced his concerns and they were dismissive and said that if he leaves, no one will help him with insurance and it is his problem because he checked himself out. There was no reason to stay! He had an appointment with a doctor (in another place) the next day and he processed the paperwork for the Ensures through his insurance right away. I guess that proves that could have easily be done had they not be stalling. How can u keep sick people like that waiting? And don't tell me that's how hospitals work. I have been in other hospitals and didn't have this problems. Go somewhere else. TL DR: lack of communication between staff lead to my dad staying in hospital, and get too much blood taken, for no reason. Trying to trick my dad into staying longer and being dismissive of him. Cafeteria food is gross. TV with terrible signal.

As much as Kendall regional hospital has improved over the years, there is still some attention that needs to be addressed. The nutrition team should be embarrassed by over 30 million diabetics. The snack machine doesn’t have one item that is sugar free. The drink machine has maybe 2 drinks that has no sugar. Let’s not mention the ice cream machine. Shower was not working or the tv room 428. The elevators needs some attention. most lights don’t work and the doors close on you. The worst is the lack of visible vending machine. No coffee thru out the building. I’m sure correcting these simple things can improve your image as an up and coming top of the line hospital. Thank you

Horrible place. They torture their patients. And tie them down needlessly. Also I know its covid times and there supposed to be no visitors. But My father has dementia so he doesn't understand what's going on mother does everything for him he can't function without her. So in these cases you should make an exception. Yet they left him alone tied up for 3 days, so confused and scared and not knowing what's going on. I hate this place And they lost his dentures. He's q patient that can't walk and can't really get up to go anywhere. So he can't get a new set of dentures. So now he has no teeth thanks to this horrible place. STAY AWAY!!!

From the emergency room to discharge the attention has been excellent. The doctors in the emergency room act really quick, and they minimize the diagnosis time, they themselves operated an abdomen Doppler. They make you feel a VIP. The emergency room nurse response time to any need was outstanding. I was admitted in room 523, and was there 5 days, it is difficult to point which nurse and resource was better, every new shift had the same devotion and passion for the good care. The physical therapists were al outstanding. I had never been in the Kendall Hospital, but now it will be my hospital choice for me and my family

This hospital can change its name, but what will never change is their trash approach to treating patients. My dad was taken there at 8am to the emergency room for some issues he was having with his blood pressure. They decided to admit him to do further analysis but left him in an ER room. He was in an ER room for hours, he got the additional testing completed in his ER room, and then was told he couldn’t be seen by a doctor or get results until he’s in an overnight room with an overnight team because he is not being cared for by the ER team anymore. Whole in the ER a doctor did kindly come in to explain to him the situation and then mentioned that he can be discharged as long as the echo results come back normal. Everything else looks good. Hours later, he’s given a room and finally got his results. They told him everything was normal, would need a medication adjustment and will be discharged. After that conversation they told him that they’d like to keep him the night to do an MRI. At no point was the MRI mentioned or required. He said with his results being normal, he’s like to proceed with being discharged. The doctor then THREATENED him by saying if he chooses to leave she will not give him any care instructions (even from the previous doctors he had seen). She also mentioned that she would not run it through insurance so that the insurance would not pay for the bill. They let him be discharged, but refused any prescription or discharge papers and did not take him out in a wheelchair. So after the entire day there, the numerous conversations he had with many doctors, they discharged him with zero guidance. This hospital is an embarrassment and a horrible example of how any 74 year old man, or any person, should be treated. Seriously so bothered by this entire experience

I have the best opinion and experience, my husband was admitted to this hospital and truth be told, since nurse Alejandro, Nurse Juan Calderin, the entire team, friendly, concerned, very professional, thank you very much and blessings.

NIGHTMARE AT KENDALL REGIONAL HOSPITAL… My mother who’s is 93 years old, went in last Saturday night through Emergency with a bit of confusion, she was recovering from an ear infection. She was ordered a CT Scan of the brain and other tests which all resulted Negative. The ER doctor suggested an MRI to be done within the next couple of hours to rule out anything that wasn’t caught in the CT Scan. We agreed and was assured she would be going home Sunday afternoon to give the attending Dr enough time to read the results. Of course, I couldn’t stay with her due to Covid 19 restrictions, but I was reassured I could call the Nurses station on her floor to get updates on the tests. Long story short, my mother didn’t get the test until 7 pm on Sunday, we couldn’t speak with her nor anyone knew anything that was going on, they kept on saying she was disoriented. AA I insisted on speaking with her and finally her day nurse of Monday put her on the phone to speak with me. My mother could hardly speak, she was crying desperately asking me to take her out of that place, she said she asked to go to the bathroom, for water, to sit for a while, but she was ignored. I asked to speak to the Drs and after a long battle with back and forth calls with her nurse, (who was a sweetheart) the neurologist called to say there was nothing wrong with her. Immediately after, the attending Physician called saying she had to speak with the neurologist so they both sign the release, hours went by and the attending physician wouldn’t sign the paper. I was afraid of 7pm coming around knowing the shift would change and I would have to start all over again delaying my mother’s release. Finally her morning nurse called to let me know my mom was ready to be picked up, but to call at 7:30 so the evening nurse would wheel her down. I called the nurses station at 7:30 and asked for her new shift nurse, and at the nurses station they refused to put her on I was asked to call back between 8:30 and 9:00. I was desperate and called back at 8:00 and coincidentally her nurse picked up and said my mom had been ready since 7:00pm before the morning nurse left the floor, she said she had been waiting for me since then. Finally my mother was wheeled down and I started crying when I saw her, I thought I was going to throw up and faint. My mother was covered in urine, her teeth weren’t washed, she smelled like a sewer and her clothes were filthy dirty. Her nurse, with teary eyes, apologized for my moms condition. THANK GOD, my mother has recovered well after that awful experience. She asks to please promise her we will never allow anyone to take her to that hell hole. She continues with her daily life, driving, and with a clear head. Thank God she is very healthy and strong, and only suffers from old age and lacks hearing in one ear. PLEASE DO NOT take any loved one, whether a family member or friend to this place, especially if you are not allowed to be with them to supervise. SAVE YOUR LOVED ONE AND YOURSELF FROM AN AWFUL AND STRESSFUL EXPERIENCE.

They do not care about the elderly. They did not feed or give beverages to my 89 year old grandmother. Had her malnourished and anemic. She has Alzheimer's and they expected her to do things on her own. Poor bedside manners. Bad case managers that rush. Lost her dentures and have yet to pay. Do not have your elderly on the 3rd floor called Med/Surge, which are the rooms in the 400s. Disrespectful nurses. Some good people on that floor, but the bad outweigh the good.

Lazaro Gonzalez was excellent. Very professional

I am not usually a person that writes reviews but in this case, I feel it is necessary. My mom had surgery this weekend 5-9-2023 at this hospital. When you get to this place be ready for disorganization and overall bad treatment. There is no communication, and they make decisions without your authorization. My mom was in surgery and we requested not to give her general anesthesia and then later discovered they did so without checking with us. After the surgery, it took hours to get a room. We were later told all rooms were occupied so they had to move her somewhere temporary. We also saw staff and security being extremely disrespectful- not just to us. One male nurse Otto was so rude treating me as I was stupid, disregarding all of my questions. In general, avoid this place… or you will remember this post.

It goes against all basic understanding how a place that is in charge of handling lives and keeping families informed on their loved ones can ever allow things like receptionists who laugh for hours on social calls while in a room full of families sitting beside their loved ones being prepared for surgery. How the sole nurse working surgical services could ever be allowed to chat with a family for over half an hour about social niceties and neglect people waiting at the desk thinking no one is there to help them is amazingly neglectful on any and all higher management. If I could have chosen any other center of care for my lived one I would never ever again choose to come here and go through the borderline disregard for patients and their families. If at all possibly drive the extra five minutes anywhere else but here.

I am taking the time to write this review to express my utmost gratitude and appreciation for HCA Florida Kendall Hospital and their incredible staff. Recently, a loved one experienced a severe bleeding stroke that required numerous surgeries, a situation that was incredibly stressful and frightening for our family. From the moment we stepped into HCA Florida Kendall, the level of care, compassion, and professionalism we received was simply unparalleled. The doctors, nurses, and entire medical team provided us with clear and detailed information about the condition and the necessary procedures. They were patient in answering our questions, which helped us make informed decisions during a difficult time. The surgical team deserves a special mention for their extraordinary expertise and dedication. They navigated multiple complex surgeries with precision, giving our loved one the best possible chance for recovery. The post-operative care was equally impressive, with consistent monitoring and swift responses to any concerns we had. In addition, the support staff were kind and courteous, always ready to assist us in any way possible. They contributed to making a challenging hospital stay more comfortable. While it is never easy to go through such a traumatic event, HCA Florida Kendall Hospital’s commitment to patient well-being, their skill and their dedication made us feel that we were in the best possible hands. To the entire team at HCA Florida Kendall, we cannot thank you enough. Your unwavering dedication to patient care and recovery is a true testament to your professionalism and humanity. If you're ever in need of medical attention, I wholeheartedly recommend HCA Florida Kendall Hospital. The staff's commitment to their patients is truly heartwarming and reassuring during life's most challenging moments.

patient In the best floor #5 🎉. In the emergency floor number 1 the doctor was nice thank god that he notice what 2 year or so another doctor discharge me without even speaking with me about something that now I might have surgery for it. I give 5 star now because the nurse doctor physician , Surgeon were awesome and they only poke one hole to draw blood 🩸 great hand and the surgeon who to my dermal great hand. And if you meet the floor director(Jorge) 😎 for my floor #5 his super cool and attentive man he love what he does and like for his patient to be treat well I spoke with him and laughed about a lot of thing for 1 hours or so.

All of the employees that I came in contact with, from registering in for my surgery, they were wonderful. She was very welcoming.. The nurses in the recovery room went above and beyond with taking care of me.. They made me feel so comfortable and worry free.. And after my surgery when I came home, I received a phone call to see how I was doing after surgery, and if I fill my prescription for my medication and if my made my appointment. Like I said above and beyond... Thank you so much!

Excellent!!! I have always had great experience at the Kendall regional medical center. I love that their parking lot is big and they have one that is under roof. Everyone here is always so nice with me and I like how convenient the location of this hospital is right Next to the highway.

Our family would like to express gratitude to Kendall Regional Hospital. This is not the first time we take my elderly mother to your hospital, each experience has been excellent. Thank you so much for prioritizing and taking care of the elderly with affection, compassion and the best bedside manner. My mother was helped immediately and very effeciently. We can't thank you enough. All the best.

Very little communication between patient and doctor, and when there is it wasn't clear at all. I learned about blood test results at home through the website despite asking them when I was still in the hospital. On that note, I came in complaining about multiple things but they only focused on one and completely neglected my more major concern, then prescribed me something that would make me feel worse on all complaints. I threw up three minutes after exiting the hospital, right in the parking lot. Also, most of the times I asked about something, they would say "I'll ask for you" and then I never saw them again, much less get an answer. 2 stars, if only because the food was good and some of the nurses were nice.

Everything was great except for the time for my schedule procedure. I was told not to eat anything after 10:00 pm and not to drink anything after 12:00 midnight the night before my procedure. They told me to be at the hospital at 6:00 am as I was scheduled to be third person out of nine people which I ended up being the last person. So my procedure ended up late in the afternoon which had me totally stressed. Think I left the hospital sometime between 4:00 and 5:00 pm. My blood pressure was very high which is very unusual for me. I was asked if I wanted something to calm me down for which I readily accepted. All in all they did an excellent job. The staff and nurses were great with everything and my procedure went well for which I am so great full. The preparation which began about a week before was good and the post operation follow up was also good. I could easily understand if my procedure had to be moved to a later time as there could be a patient or two with more of an urgent situation but not all eight people. If it was not for the extensive delay in me waiting to have my procedure done I would have certainly given them 5 stars. Thank you all, Mark

My mother is now unfortunately having to stay in this hospital for the third night tonight due to an unfortunate emergency surgery on her hand. The nurses have not only been dismissive but they have been rude. They don't take any concerns seriously, dismiss you, don't give you gauze or wound care on time (had her waiting all day until 8 PM that she finally complained, a day POST SURGERY) with a bloody gauze all day and they were about to give her the incorrect antibiotics, thankfully the barcode told them it was the wrong one and for that she had to wait another 3-4 hours before complaining for them to finally administer antibiotics. Considering there was a surgery and she is admitted, these should be basic things that a hospital should prioritize. This is the first and last time we consider coming to this hospital for an emergency. I would recommend taking your loved one elsewhere, since the staff clearly does not treat their patients like they truly should. If caring for others is not something that is a passion to you, please, for the sake of patients and family members, pick another career.

Edit to add: I did reach out to the phone number provided by HCA hospital in their response. An investigation has been triggered based on what I experienced. One will hope this will improve conditions for future patients. The only reason HCA Kendall Hospital earned two stars is because of a helpful student nurse who assisted me before discharge and the cleaning/food staff who were amazing considerate and kind. I was hospitalized at HCA Kendall for 2 nights. I requested a discharge on the third day. I do not recommend HCA Kendall Hospital. I should have realized as the EMT's who brought me in were continually given wrong directions to my assigned room, that this was not going to be a good stay. Per HCA's own website, patients' rights include being informed of their health status, participating in their plan of care & treatement, being informed of outcomes, receiving prompt responses to questions & requests for services, and to be transferred to another room if a patient was unreasonably disturbing others. None of these rights were afforded to me while hospitalized. If you want a hospital where nurses do not update the room boards with their information or leave early and don't answer their lines (by the way, you are expected to call the nurses on your personal cell phone), where you aren't sure who your nurse is anymore because so many different people answer the call button, where physicians don't even talk to each other (I had one saying the other would do surgery while the "other" stated he was not recommending surgery), where you are told you need a specific treatment but are never given it even after asking 10 people who all said they would provide it, where you are expected to sleep while another patient yells at all hours from their room, where construction is going on and the pounding is so loud you can feel it in your head, where the staff stand right at your door talking loudly, playing music, and watching football even if your door is open and caregivers are inside, where you are told there is no patient advocate to contact, then this is the place for you. The flow of communication is completely nonexistent at this hospital. I asked to be discharged because I could not trust the medical decisions being made due to the lack of coordinated care and communication.

The most gentle and amazing care. I can not say enough about Maria and Vivian in infusion center. What ever I needed they were there for me. Always making me feel welcomed and comfortable. They are a big part of why this process and treatment has gone by so well.

I was hesitant to have my surgery at Kendall Regional as their reputation had not been good. Was I surprised. Think of the best nurse you've ever had and those are the nurses who took care of me. Not only were they efficient, but also attentive, caring and really concerned about my well being. All procedures from intake to discharge were handled with efficiency (except for the online pre-registration which needs some work). I would be hard-pressed to find anything that wasn't superior. I think their past is behind them and they are building a super reputation. Keep up the good work.

One more negative review of this horrible hospital. I think it affects me, I already see many similar comments, short story, my dad was taken by the rescue service, he was admitted and while in his room, an alert sounded, we went to see the nurse, she came and told us that the equipment that I had the hospital. They were old, they were not efficient, she had many patients and couldn't come every time an alarm went off, we moved the cables downstairs and saw the numbers, if the patient stopped breathing we would wake him up, she couldn't do anything because she still couldn't do anything. The doctor had not given any medication. It is incredible that there are people who work in healthcare and are capable of giving those answers, we made the decision to take my dad to another hospital.

The only reason I give this place a star at all is because the Burn doctors (Dr. Mir and Dr. Askari) are EXCELLENT and truly care about their patients what they do is an ART, unfortunately many of the nurses don’t reflect the same care and compassion in the burn ICU. Many of them are cruel by ignoring patients when they call and they are literally sitting around just chit chatting about their personal lives while patients need to get their pain managed and their wounds dressed. Some are blatantly disrespectful and demeaning towards patients and their families. I would be happy to answer any questions regarding what nurse were great and which ones should be watched carefully. From almost giving wrong medications to using dirty gloves to undress a burn wound it’s honestly scary to see how under qualified some of the nurses are in such a crucial area of a hospital. Management needs to take these complaints seriously and address and relocate as needed. With the bad is also the good there are some nurses here that are the most gentle, kind, caring, and compassionate people, they should be the standard.

My wife, who’s 74, had a surgical procedure at HCA Florida a week ago. I was there with her the entire day. We found the hospital to be clean and well equipped, and the staff were unfailingly kind and helpful. They were also knowledgeable and efficient, and gave us all the explanations we needed. There was little post-operative pain. This is one of the best hospital experiences we’ve had.

This is a review for my over the phone experience to the hospitals emergency room regarding my cousin. I’m in VA, obviously y’all are in Florida soo I couldn’t do the in person plea for help, but I can’t explain how much I appreciate the urgency you put on my cousin who was in the waiting area for the general wait time emergency rooms get which can suck for everyone, but just by listening to me and my scare through the phone, you checked in on her for me. I am a proud CST, and I know the work you guys do….and give 🙃..jokes….👀….. But I was able to appreciate the urgency part of the process. Thank you for checking on Karina. That meant so much to me. From the bottom of my heart, Sherelle or Sarelle, person who got the call after 11pm on a Friday night. You were my MVP. These are the moments family shows who family is, thank you for treating my cousin like family.

I was recently admitted to the ICU very unexpectedly. From the time I arrived until the time I was discharged, my nurses were absolutely stellar! My night nurse Charra took great care of me and never tired of answering my call light. My day nurse, Taylor was fantastic with making sure I was comfortable. I got to spend some extended time with day nurses Libby and Natalie, while awaiting a procedure. Truly outstanding professionals focusing on patient needs and care! (Libby even braided my hair to get it out of the way!) Another day nurse, Stephanie, was very caring, helped me order food after days of ice chips, and followed up on some questions I had. She was with me when I was discharged! I cannot say enough good things about these nurses!

Doctors, nurses, and staff really made the experience something great. Obviously there were downsides like our room was waaay too cold or a nurse who didn't really take the time to understand the patient IS hurting and NEEDS help. Another downside was that half the doctors didn't explain anything until we asked them what's going on and even then, they didn't give much insight. But that was one person against 10+ excellent doctors and nurses who really cared. Also doctors that gave really well explanations and did their best to keep us in the loop.

great patient care, i truly had an amazing experience with each member of the staff. They thoroughly assisted me in every question i may have had. my name is jonathan camps thank you for everything thank you

All the nurses and nursing staff were amazing during my stay in the hospital. Keep on the amazing work. Nurses and staff Ashley, Stephany, Caty,Sonia, Yamisley, Glenda, Santiago, Nekeesha, Kayland, Keila the ladies from kitchen even the cleaning staff were amazing. I am grateful to all of them. Please forgive me if I forgot your names but all of you including Doctors , residents and case managers were exceptional . Thank you for your EXCELLENT Services. You guys deserve 💯 ⭐.

I was very scared of going to the hospital to get surgery but then everything changed as I arrived. I registered quickly they took me in very quickly. then I waited about only 15 minutes and I had many hospital members attend me very friendly caring and most of all attentive and made me feel secure sure and home like. my surgery was a great experience with hardly any pain I was so happy...to be in great hands.

The surgeon was great, and the staff were friendly. However, there are some dangerously unsafe practices going on at this hospital. There is no communication between doctors and nurses. When you press the nurse call button, nobody shows up. They didn't feed me for 3 days even though the doctors said i could and should eat. Three days without food and water is unsafe if you have kidney issues. The nurses never got that order, and biy did i complain. They were unable to give me an MRI when promised. There's a lot more going on, but I really don't want to share all my personal medical details. I would be terrified to go back to this hospital. When my friend visited in the early evening, I needed a nurse. He went looking for a nurse and was unable to find one anywhere on the floor. Unfortunately, this was the nearest hospital when I experienced my extreme emergency. When you're at risk of imminent death, you'll pretty much go anywhere. Update: already spoke to someone.

The maternity team at this hospital was top notch when I had my baby in 2020. They took their time to ensure that me and my unborn baby were always safe. Thank you so much for being there for me and my family during a very difficult time. We truly appreciate you bringing us out of it safely and can recommend this maternity team to anyone. If you have a high risk pregnancy this is where you want to go . Thank you again 🙏

The ER and pediatric staff were excellent. We received fast and very good/thorough care. We didn't see any doctors, only Physician Assistants and nurses, all were good and knowledgeable. My 1yr old son went in with distress in breathing due to COVID and we left 4 hours later. For reference, I am an ex-registered nurse, and my wife finished medical school in India.

Hello, I would love to share some experiences in Jackson. It is just hard and take long for the appointment at first but believe me. It is all worth.I started seeing OB doctor. All the doctors and nurses show me some care and go details for overall health for my baby and me. Not just only that they care how I feel. I can express how I feel and I really appreciate that for your attention. ♥️On July 17,2023 the water was break. Since I stepped to the hospital. First, the nicest receptionist ask to help me. And please thank you for all the people who take me to the emergency room 🙏🏻 for ready to labor. Believe me all the doctors and nurses who have been taking care of me. They give me warm welcome and they make feel like this is one of the best experience in my life. Thank you for your helpful and caring. I can’t thank enough for all that. Everything goes well and fluency because all of your kindness to me. All of you show me that I am not alone, you show me the way out because you care baby and me for our own good . All of you are the best. Next, after labor, I’m with pediatric doctor. They are all professional and take care of me with any step of taking care of the baby. Nurses are friendly and helpful as always. I will never forget who is the social worker and who has done completely perfect of the birth certificate of my daughter. Thank you very much 💖 All of this words may not enough for all of you. But I am so lucky to meet this experience in my life. I will never forget what has happened in any moment. God bless all of you. And I love all of you ❣️

We were advised that they were awaiting our decision on whether they should administer anti-coagulants for a blood clot sitting on our mother's heart or not, yet the neurology team from the hospital had already proceeded to administer anti-coagulants without our authorization or consent, risking an ischemic or hemorrhagic stroke. A risk our family had not decided on taking. Basically, they asked us to make a decision, but they did whatever the neurology team wanted to do without our family's authorization. We only found out two days into the anti-coagulant treatment that she was receiving it and then she was discharged another two days later.

First and foremost I want to say thank you. From the moment I walked in, I was treated with so much respect and kindness. Walking in to the Emergency Room I was greeted by Vivian Hernandez PCT. She treated me so kindly, once they gave me a room I was seen by a GME Resident (dont have his name) he was also so kind. The Director of the ED Ben was always walking around assisting the nurses and making sure everything ran smoothly. Once I was admitted they sent me to 4 West. The nurses there are amazing and especially Yaima Garcia. She was very patient with me. I also want to thank Marlon Margarejo the ACNO for coming to see me regarding some concerns I had regarding the days to come. He was very caring and efficient. I have to say that 4 West runs very smoothly. Overall, nobody ever wants to be in a hospital, but everyone made my experience bearable. Thank you all so much for all you do.

I went to this hospital for surgery on the 9th for surgery. Evelyn was very professional and handled my situation very well, even though I was very nervous she helped to calm me down. The nurse in the operation room and the anesthesiologist also did a very good job. When I woke up in the recovery room, I was treated very well except for Janetsy Sierra, who appeared to have a bad day, and wasn’t very attentive to me. The hospital was very prepared and overall I am satisfied with my care. I very much recommend this hospital.

complaint about hospital staff, including Jorge Hernandez Canciobello (internal medicine resident) I was admitted in Emergency Room on 1/18/2022 at Kendall Regional Medical Center. I had to walk in to the ER by myself with an acute abdomen and my mother was not allowed to accompany me. The excuse was that the covid cases had risen. I was left 34 hours in “observation” with an active bleeding, my hemoglobin was in 10 mg/dl when I was admitted in the ER. They ordered a serial hemoglobin to decide if they performed surgery or not— even with 2 CT scan results saying that I had moderate/ large volume hemoperitoneum of blood clots in my lower pelvis and appreciable transition of iv contrast to suggest active bleeding, I was tachicardic and they allowed my hemoglobin to drop to 7.4. I had asked to the nurse if the iv had any antibiotic or pain medication and the nurse answered “No” however the iv bag had a label with tbe word “medicated” written on it . When the time came (5:05am) that the Dr in charge that night, Dr Miraz (obst-gynec) realized that my hb was extremely low and I was tachicardic. She finally spoke with me about the decision to take me to the operating room. Before going to the OR I asked her to talk to my mom over the phone and she allowed me to although she seemed very bothered and hesitant. Dr Miraz was extremely cold and bothered throughout our interaction— she couldnt be moved to care much. However, I believe there was a shift change and thankfully Dr Estape ended up doing my surgery and everything went well with him. Post-op, treatment was inconsistent and for the most part, most staff were callous and rude. I’ve never seen such a lack of bedside manners and empathy in a hospital. Jorge Hernandez Canciobello was the Internal medicine resident (at the time) that checked up on me and was EXTREMELY unprofessional and combative while my mother and I were trying to express our concerns. He was loud and rude when walking into the room and the first thing he yells is “this isn’t a hotel!! the lights have to be on!” It was early in the morning and I was still groggy and in pain from the surgery— which is expected from somebody that had 700mL of fluid in their abdominal cavity from an ovarian cyst rupture. My mother and I were asking him why I wasn’t prescribed antibiotics or anything that would prevent infection (normal and expected question from people who haven’t had the best experience thus far, and he was extremely defensive and disrespectful saying things like “tell your mother she should be a surgeon since she knows so much” WHILE she is in the room. There was no understanding or empathy from him and it was a displeasure talking to him. Maybe Jorge Hernandez Canciobello needs to repeat a few courses like bedside manners and learn basic emotional intelligence. Not sure how HCA hires unprofessional and nasty people like him, I feel for all the patients that have had to deal with him aside from whatever medical emergency they are also dealing with.

I had hernia surgery at this hospital yesterday for the first time and was very pleased with all the staff, nurses and doctors. I can't remember their names, but I had a prep nurse from Thailand and an after care nurse from Spain, and of course Dr. Sabates, who performed the surgery. Thank you all for your care to me and my wife. We have so much to be thankful here in the US, especially when it comes to health care.

Recently I had to admit my mother with covid at the Kendall Regional, my mother has senile dementia and is 92 years old The work of nurses and assistants are titanic, they are tireless but what surprise me the most is the professionalism and love with which they treat patients even with the huge barrier such as the language and she is very naughty but none of them was ever bothered or gave a bad response Nurse like Danielle who make an effort to understand her, Hillary that calm her when my mother was upset (at night). Daymaris that helped me so much to process the discharge and calm my mother I could make a very long list of nurses, assistants technicians, therapists and admin staff and nurses’ students There are something that can be improved is the communication between the doctor and the patient’s family member the doctor’s team always came to see me and explained me my mon condition. I think I saw the doctor one or twice and spent a lot time waiting for him. I greatly appreciate the attention received from the hospital staff Thank you very much!!!!! Maria Elena Fabre Patient name: Ana María Lopez Room 316

After reading most of the reviews, I suppose that I just happen to be lucky yesterday evening when I took my mom in. Walking into the emergency room was like walking onto the set of a soap opera, even better than the bold and the beautiful. Everyone was young, extremely attractive and very friendly. The main star, Dr. Daniel Lopez, was drop dead gorgeous. I thought I would faint when he looked at me with those brown piercing eyes. I'm thinking of faking a heart attack and going back there just to see him again. I love Miami for its young beautiful people. I'm sorry guys but I'm going to have to give Kendall Regional ER five stars! 🌟 🌟 🌟 🌟 🌟

It was an amazing experience. I felt cared and safe in this difficult time. I want to give a special thank you for the ultrasound tech Martha. Her love and care for me was beyond her duties. She comfort me and made sure was feeling alright. Thank you so much Martha.

I gave birth to both my son and daughter in this hospital, the overall experience was amazing both times. The nurses, staff and everyone was kind and caring, truly an amazing experience. One RN in particular deserves to be mentioned ELISA DACKERY, she was the one that aided me during labor both times and she is truly so passionate and amazing at what she does. Elisa truly cares about her profession, and it shows, both times she checked on me the following day after I had given birth to see how baby and I were doing, it’s things like those that have such an impact. I highly recommend this hospital.

The Anesthesiologists' team was amazing! Very warm and caring with my 84 year old Mom. As I waited for her procedure I was taken to a waiting room, but I got very anxious and went back to the area where I had left my Mom for her endoscopy procedure. Every single person that walked by me in that hallway asked me if I needed help. I was pleasantly suprised, no one was rude or like you can't be walking around. I would explain I was waiting for my Mom's procedure to end, they would let me know there is a waiting room. It felt it was a genuine concern to help me. Thank you very much!

This was my first ever hospital stay. Had a swollen face with a horrible infection in my lower jawline. ER got me in a bed asap and had doctors treating me right away. I then spent 2 days in ICU and the staff and nurses were all amazing once the infection was stabilized after a minor surgery to help drain infection I was in a normal room for 2 days and again the nurses and doctors were all super amazing. Thank you all !

The Maternity, labor and delivery division lacks nurses with empathy. Of the many nurses assisting me, only 2 were kind. The technician performing an ultrasound of my baby even asked me to breath away from her face while I was just trying to breath my contractions. (Just an example of how 'cold' some of the staff might be) It lacks organization with the paperwork. I was still given forms to sign while fighting my contractions. I was also forced to lay down while in labor, and I wanted to move, stand up. The hygiene of the place, medical equipment and doctors are fine, but I wouldn't consider the place again, at least to have a baby. The Maternity floor once you are moved from labor and delivery is good. All nurses are kind and warm.

The care given to my grandmother by the team in the er was excellent. It was the day after her 91st birthday and they brought her a cupcake and the whole team wished her happy birthday. It really lifted her spirits. Thank you to the team nurse leader Ben and everyone else involved.

I have been to this hospital several times and I must say that this visit was very impressive. Everyone that had to do with my care deserves a 10+ rating. They were compassionate, professional and I felt save in undergoing my procedure. they were all great with my care. They also asked whether I needed information in English or Spanish. On my other visits they took it for granted that I spoke, read and understood their instructions in Spanish. Recommendations to the nurses and other staff that took care of me.

I had to go to the ER because I had a procedure done in my kidney and I couldn’t pee. When I arrived I was completely desperate as my bladder felt it was ready to burst. They admitted me pretty quickly and my ER nurse was SLIM. He got to work on me right away. He was gentle and help me tremendously. I hope you see this Slim. Thank you for all you do. For making me feel better on a very bad moment, and for being so nice right after. You truly made me feel taken care of. I appreciate it.

Jenn the nurse was amazing. She helped me locate all of my boyfriends doctors offices for his outpatient follow ups. We have been here for 2 and a half months following his accident and all of The nurses and doctors are kind, understand and saved his life! We are so thankful

Everyone in the hospital who has helped my mom have been great. There is 1 person in particular I want to give a big Thank You for going above and beyond with my mom is the Physical Therapist Carmen. She has gone more than above & beyond. She makes everything so much more pleasant and has taken good care of my mom. The hospital is so lucky to have an excellent employee like her.

Everyone has shown me compassion and caring services. They have always asked if there is anything else you need just ask me. Staff address me by my name. Head nurse or Lead nurse of the floor would come by almost every day to check on me and ask if everything’s alright and or if I need anything just let them know. Hospital is very clean.

I received amazing service from my nurses Alexis and Gloria.They really took great care of me, they knew the best ways to treat my wounds with no hesitation and made sure to make me feel better though these hard times. I wish I would’ve came to kendal regional sooner they made it feel like i was being treated by family. Thank you !

From custodial workers, to the ICU RN Team, to the Neurosurgeon, to the rest of the staff including security…this hospital received and treated us with a lot of care and patience! They were amazingly caring and a great energy about them. Highly recommend for patients, potential workers, and interns! Great people to learn from and to recover with!

I’ve heard a lot of things about this hospital but I have to say it was a great experience! . My fiancée was admitted due to an appendicitis and he had the best care ! Nurses were so kind and heartwarming. Food was excellent. Thank you nurse Adrian for taking care of my beloved one. Thank you team for saving my fiancée’s life providing the best care and attention.

This is the hospital you go to if you want to die. Horrible service. The doctors do not care if you are in pain and refuse to give you the correct medication. And if you have a loved one getting any type of surgery do not expect to be kept in the loop just stay in the room and wait for them. I was waiting in the waiting room for an extra hr cause no one ever came to update me or let me know my wife was out of surgery. This hospital should not be considered a trauma hospital.

Emergency room 44 Howard and Aran were incredibly helpful and kind. 5 east wing nurse teams specially Marco all other nurses are an Amazing staff, very friendly and caring. Team Doctors were very helpful and quick with their diagnosis helping me get back to full health.

It was a very pleasant experience. My dad had a procedure done, he felt very happy and satisfied with the staff and the way he was treated. The areas were clean and organized. Thanks toy Dr. Wolf and his team!

We can’t say enough about the wonderful care my husband received. Every staff member went over and above and made our terrifying experience better for our entire family. It was easy to see how much they sincerely care about their patients. We give 5 Stars ⭐️ for sure!!!

Maria ferrero 4west excellent work and good service

HCA Florida Kendall Hospital Thank you all for the excellent care you gave me throughout the entire process for my surgery with Dr. Sabates on 3/22/2024. I especially want to thank Nurse Rossy who welcomed me and cared for me throughout the preparation along with another nurse whose name I don't remember. Also to the recovery team formed by Taciana, William and Felix, the latter two were on hand at all times. Again, thank you all for your professionalism.