3/5 William O. 1 year ago on Google
First
impressions
on
a
cold
and
wet
night
were
good.
A
good
atmosphere
and
a
gas
fire
burning.
Staff
at
the
counter
were
very
nice
and
granted
our
request
to
sit
by
the
fire
despite
the
reserved
sign.
Good
menu
and
wine
list.
We
ordered
an
entree
and
a
main
each.
The
entrees
came
out
in
good
time,
(garlic
bread
and
crumbed
scallops).
Thats
when
things
went
pear
shaped.
Less
than
three
minutes
later
the
mains
arrived.
My
wife
had
taken
mouthful
of
bread,
whilst
I
had
finished
the
first
scallop.
I
pointed
out
that
it
was
reasonable
to
expect
a
break
between
courses,
and
that
a
main
arriving
in
the
middle
of
the
entree
was
a
bit
rich.
The
response
was
surprising,
firstly
she
pointed
out
that
the
kitchen
was
under
pressure
to
get
food
out,
secondly
I
was
advised
that
the
meals
could
be
taken
back
to
the
kitchen,
but
that
they
would
be
cold
when
they
came
back
out.
A
later
discussion
with
the
manager
resulted
in
an
apology
and
the
offer
of
a
complimentary
dessert
(not
accepted
on
this
occasion).
I
observed
that
had
I
ordered
a
dessert
-
I
would
have
ended
up
with
three
course
on
the
table
at
the
same
time.
In
conclusion,
good
atmosphere
and
good
food,
sadly
the
service
from
both
kitchen
and
serving
staff
made
the
experience
rather
poor.
Finally,
my
heart
always
goes
out
to
the
managers,
who
by
virtue
of
position
are
required
to
apologise
for
the
bad
behaviours
of
others.
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