Was an employee and they knowingly used faulty medical devices on patients in the Endoscopy suite. I would avoid that place like you would avoid a plague. You are risking your health otherwise. Here is an example , in this photo there is blood backing up from a previous patient in tubing that’s used for 24 hours and used on consecutive patients in that 24 hour period. If the patient prior to your procedure was a colonoscopy you could be having feces or blood water flushed into your stomach if you are having an egd procedure.

We recently went to the hospital because our 2 year old showed signs of an ear infection. We arrive in the lobby and my daughter was examined in the lobby. No lab work, no tests. Just a quick ear check from them PA and our bill is over $1500. Does that seem right? We were examined in the lobby with other people around and our bill is $1500. That is theft and ridiculous. How can anyone afford to have their child be treated for that price,

I took my daughter To this hospital Wait 7 hours All we got was them charging no insurance and we left back home with sick child. It was very clear Sunrise children hospital has no Is human kindness And the care of taking care of sick children. All they demonstrated was being rude to the parents Which is clearly that only there to get a paycheck I will not recommend this hospital to any parent out there.

I’m really upset about this hospital, I have taken my daughter here before and was always taken care of. Last week on Wednesday, I rushed her to the hospital letting them know that she had high fevers back to back and doesn’t seem to go away. They made me wait outside with her with a high fever until I was called in. Finally when I did go in and got a room for her. I explain to them that she had been given Motrin it wasn’t doing anything to her, so I switched it to Tylenol, as I was letting them know her symptoms. The nurse gives her Motrin because of the high fever. They charged me $150 first , just to then for the Doctor to see her. So, she got tested for strep throat came back negative , then she said she was not going to be given any antibiotics because they had to test her for mono, I was puzzled 🤨. Well, they ended up releasing her with a fever of 100.4 and telling me to keep on giving her Tylenol and Motrin every 4 hrs. 😳 until they get test results back and someone will be contacting me by Friday morning. I decided to call them on Thursday evening to ask if the test results were in and explain that the doctor will prescribed her an antibiotic if she tested negative. I was placed on hold and then the lady came back on the line to tell me that I needed to go online to myhealth, create my account so I can view the results. I was so livid how ridiculous that they would tell me that because when I created my account , it said I had to call them back to be able to create an account. So, here I am stuck with my daughter sick , my poor baby until she is seen by her pediatrician. I finally had the appointment this Tuesday with her pediatrician and right away she knew my daughter had an infection that made her gums swell and caused gingivitis all over her mouth, she even said that she had a sore throat, with no hesitation she suggested home remedies I can do for her and prescribed her antibiotics for the infection. It’s unbelievable that I had to wait so long because this hospital did not do anything for my daughter. I will not be taking her here ever again and I’ll suggest parents think twice before choosing this hospital for care. Many people has suggested that next time take her to Mountain View hospital.

This hospital should be shutdown. The area is awful, the hospital itself is dirty and in disrepair. Electrical panels popped out of walls, emergency electrical sockets in the NICU that don’t work. My daughter was transferred here from Henderson Hospital because she needed a CT scan. It’s been an absolutely horrible experience. The nurses don’t chart us being present and doing cares so they keep harassing us to “room in” because they don’t think we can take care of our daughter. We showed up one night to visit only to find an empty room. They never bothered to call and tell us they had moved her to a different wing entirely. Her doctor barely updates us. The doctors at Henderson called us every day with an update. Security is always backed up because they have to check everyone that comes in, even though we come daily. We can’t get a band or something? The hospital has been on lockdown multiple times, or the system is down and we have to wait hours to get in the building. Never let your loved one come here.

Terrible Childrens hospital, my daughter and I waited to be seen 6 hours with a fever of 100.4. I witness multiple patients get beds before us . All while being told she basically wasn’t a priority . Do your self a favor and stay away, this place should be shut down horrible , horrible, horrible customer service 0 compassion for children complete joke .

Angels, is the only way I can describe this team of Nurses and Doctors. What was one of the most scariest health scares I’ve had with my daughter became a relief when I saw the amazing caring devoted and attentive care she was receiving. The entire staff moved so quickly and team worked so amazing like stuff you only see on TV my baby got the best care ever and recovered in no time. I can not thank you guys enough from the moment she was checked in until her discharge time the time you guys took to explain every single thing happening you are truly Angels and I am so grateful for you guys. Love and hugs The Powells

My child is a complex cardiac and lung child. She spent her 1st year of life in the Cardiac ICU and Heart and Kidney unit at Children's National in Washington DC for multiple Cardiac repairs and other surgeries. They are rated Leap frogs 5th in the nation for Children's Hospitals. The care there is Excellent!! She is actually one of Children's Miracle Network poster Children because of how they saved her life. However, my daughter was ill in July. I took her to Sunrise Children's Hospital. She was misdiagnosed with a viral illness and bronciolitis by 2 Attending physicians in the Peds ER. I informed both physicians her extensive cardiac and lung history. Also, that she was in cardiac fluid overload. However, she had to wait 4 hours in the peds ER. I requested a check for covid and flu due to our recent travel twice!! She was febrile and vomiting. They sent her home initially. And when I took her back for low oxygen sats and anasarca in the face. They ordered a saline neb instead of lasix . I told them she needs lasix for her heart. She never got swabbed for the flu until I requested it again upon admission. Flu positive, she was and in respiratory distress. Breathing rate in the 50s. She is 13 years old!!! A cardiac and lung patient with chronic lung disease, she was admitted to a general pediatric floor!! I called her pulmonolgist and informed him what was going on in the Peds Ed. 4 hours later still no lasix in the ED. Nor a cardiology consult until I demanded one. Poor care and her heart was overloaded ! From too much fluid. When she got admitted then the MD prescribed lasix. My daughter diuressed 1 liter of urine. Then she was able to breathe again and get off oxygen. She was feeling better and was working toward going home. But that evening she became hypoxic and confused due to cardiac overload again. No one thought to properly calculate the maintenance fluids and medications in fluid given to her. The unit is understaffed and no one attends monitors at the desk. I had to demand help for my daughter again. The respiratory therapist came to give her the scheduled nebulizer treatment that she takes daily . She also listened to her lungs and informed the medical staff that she was in respiratory distress again. I placed my child back on oxygen prior to the RT coming to the room. And requested assistance by pressing the call bell. No staff was at the desk. When I asked for the charge nurse, that is when care was initiated and consults were provided for my daughter. Lasix was given 1 hour late this time. The cardiologist came to evaluate her. He asked where is the lasix for her, and told them to stop her fluids now. If I had not been present to advocate for my child. I know for sure my daughter would have been intubated that evening. She has a low threshold for illness and fever. She gets into respiratory distress easily. And has been intubated multiple time in the past . Due to her complex heart issues. She has never been admitted to a general Pediatric floor ever in her life with CHF. Due to her complex medical history. Actually at Children's National in her medical record she is labeled as a high risk child. And always is admitted to only the CICU or the Heart and Kidney unit which is an IMC. I filed a complaint to risk management. Was unable to speak with anyone about the poor management of my Cardiac Child. They sent a letter telling me for clarity to request her medical records. Never acknowledged the errors in her care. I know my child's history very well, and when she is about to circle the drain. And she was in harms way! Do not ever take your Cardiac child to Sunrise emergency room, or let them get admitted to the general peds floor. The medical staff lacks knowledge for caring for complex children. And they have a non medical person name Tyrone Walker reply to your parent safety concerns. Risk management does not speak with you to hear the concerns. Sunrise Children's is unsafe for Lung and Cardiac Children. With the exception of the CICU . They give stellar care for Cardiac Children.

This hospital is the worst. I came in because my son of 3 yrs has a bump on his wrist. The PA forgot to order x-ray. She doesn't care about any pt specially mine. She said the sicker one go first. I've been in the waiting lobby since 3pm waiting on x-rays it's almost 1:30am...

The ICU staff of this hospital is AMAZING and caring. They all took a great care of my daughter Iva, they are all nice, compassionate and helpful. The special shoutout goes to best nurses Mayra and Nancy. We love you and appreciate everything you did for us. Hope to meet in Target one day soon. Love, Iva and Ivona.❤️❤️❤️❤️❤️❤️

The worst experience ever my mom was injured due to a fall the ambulance took her to this hospital guess what they did the x-rays and CT scan and they told me nothing serious since the injury my mom under pain. I took her to a different hospital 2 months later they did an other CT scan and they told me she has a fracture on her left side . Oh my God they charged over 20k and they told me to pay it right away they stopped me by the door because I told them my mom is a tourist they have no humanity they only care about the money. I felt so discriminated based on my mom immigration status and I don't know why they did told me that she has fracture.

The best, super fast and efficient. We were traveling from California and my little one unfortunately fell on the trampoline and fractured his tibia. I wouldn’t have known that if it wasn’t for them! The nurses helped me and checked me in right away. Doctor came right away and they took X-rays of his leg. Super fast. I’m grateful! They put a splint on his leg and gave him a popsicle. Super nice people! Please go here! God bless you to everyone who helped us!!

Absolutely horrible! This place should not be open and especially how dirty, unsanitary, and how horrible the knowledge of Autism is. Autistic children/Teens are treated like they have no sense here, and pushed to say stuff that they do not understand. The bathroom in the back, where the kids have to go was filthy, sticky from pee, and smelled worse than a gas station bathroom in the middle of nowhere. They fabricated what my Autistic teenager was trying to say, and put her on suicide watch for her not understanding statements. I will never trust them, or go here again. It's so sad to not have anyone understand Autistic kids. I am beyond sad that this is how it was. I am thankful for the ladies who came and talked to us. Nobody would talk to us. And the dr didn't even bother to talk to us. Unbelievable. I would not recommend this Er for children what so ever

From check in (which was quick and easy) to discharge, it was comforting. The staff were friendly and were there for your needs. The labor and delivery staff were welcoming and careful with baby and mom. The doctors were helpful and informative. The food given was also good. Much different than checking in and dealing with ER

DO NOT TAKE YOUR KID TO THIS PLACE, ESPECIALLY AT NIGHT. The only thing I got after 4 hours in the waiting room with an 10-month old sick kid was "we don't have any room available! and we don't know we can take you in!" We were there from 10:12pm till 2:40am and I finally gave up and left. The administrative process is designed to get you inside a room and charge you and your insurance thousands of dollars for hours that you are waiting there to be checked out. There should be a different or more efficient way for admitting new patients to determine if they qualify for a room as emergency, but of course, probably hospitals will not make enough money off of you!

The female doctor acted like she didn’t want to touch my son. She didn’t look in his ears and she barely looked in his mouth and she used her flashlight on her phone to do that. They treated us like they were racist! Lo and behold I take him to urgen care the next day and he has an ear infection! I’m ready to talk to the state about this one

We are from Kingman, AZ and my daughter had to be abulanced in due to a ruptured appendix and had an abscess. Kingman does not do pediatric emergenies. From day one everyone was nice to us. They kept us informed of everything. My daughter had surgery on Monday and I felt comfortable with the surgeon, as he talked to me and was up front about everything. We were in the hospital for 1 week. The nurses were awesome with the exception of one. They were so patient with my daughter (who is 12 and was over it) who was grumpy at times. I just want to say i appreciate everyones care from the time we were there til the time we left.

They diagnosed my one year old son with colic after the 5-6hr wait. The dr’s and nurses were not very nice and didn’t even really check him. The next morning took him to his pediatrician and he had a horrendous ear infection. Please go somewhere else.

All I have to say is that I WILL BE writing down names since some of the people here do NOT care about kids and just want to throw them out even though some kids need treatment!!!! Most of the ladies on the Bottom floor want the kids out the hospital with just medicine. But other than that I am thankful for the ones that do care and I appreciate them so so much ! I will be coming back. Sadly we spent Christmas here since my son needed breathing treatments but the hospital gave him Christmas Gifts which was so nice of their part. My son did not have a great Christmas but definitely got better with some of these GREAT Nurses help. All I wanted for my son is to get better and he did. Thank you again and God bless. (You know who you are)

Update: Thank you for taking the time to response. Unfortunately, if you're not going to help the billing department figure out how to update my insurance or forgive my $600 bill for waiting and some Motrin, I'm not interested. There is an asian man at the front desk is completely rude and should not be working around people, specially sick children. Everyone else was kind but we were left in the waiting room for hours. They saw everyone else before us, and I know they determine who needs to be seen first by how urgent it is. I saw many people who could have waited after us and did come after we arrived. I had a crying 1 year old child with a high fever who was vomiting. The nurse came when we were the last people waiting to give the baby Motrin and said we'd be seen soon. An hour later we were finally taken to a room. We waited almost another hour until we just walked out. No one helped us, oh but that bill sure came fast. Now billing, a different headache. I have called twice to update my insurance information and they still haven't updated it so I'll be having to call a third time. The first time the lady only took down the member id number. The second time I called back, the lady tried to say I didn't give them all of the information they needed so she took it down again. When she asked if I'd leave her a voice survey about the call and I refused, she hung up on me. Just avoid this place. I hear Summerlin has an amazing children's ER.

Amazing customer service!! At the admitting desk Avis, Carla, and Jackie made it really easy for My Son and I to get registered!! Absolutely love there personality, and very welcoming. My son has 2 different test, so I was a little stressed but they put smiles on my face. What a blessing. Thank you sunrise hospital. I love your staff.

I'm deeply thankful for the Doctors and Nurses at Sunrise Children's Hospital. A newly father with very little experience was in panic while my baby was very ill. Doctors and Nurses took care of my baby right away and made me feel very confident that they would make her feel all better, and after a couple of days in Picu, that they did. I will for ever be greatful to them and thank you for what you'll do. Only negative complaint is that they don't have some necessary things like kids IV or Bandaids. One of the Nurses was upset for this same reason. God bless you'll and again my family is extremely thankful.

Only best Labor and Delivery unit than others because when I’m currently pregnant with third trimester and I had kidney infection I stayed hospital for two days and I really thankful to best nurses and Doctors show caring and friendly to me some nurse make laughed and cheer me up while I had moody. That only best department Labor and Delivery unit. Thank you so much for caring and more friendly better than other departments!

Terrible, waiting for 3 hours and nothing. When we arrived the hospital was empty but after 2 hrs got packed .... There is no proper or clear criteria on the queue of children, you are left without knowing how long will take or what will happen next. X-ray was taken without any need, there is no coughing or nothing related to the chest or lungs. High level of incompetence mixed with low level of care. Now, the charges in the other hand are done pretty fast and efficiently..... Absolute garbage, DO NOT TAKE YOUR CHILD HERE!!!!!! And they will probably put a reply down to my review please call our advocate bla bla bla

Last time I’ll be taking my children here. Brought my toddler in for a head injury expecting for exams to be done in regard to his head injury. Instead I now know he doesn’t have covid or a UTI. Asked for a 2nd opinion had another doctor back up the 1st. That our child didn’t need any additional exams after looking at him for five minutes was enough. He had a concussion and was experiencing a fever of 102. We waited over 5 hours to get his COVID and UTI results back. Only spoke to the doctor once the whole time we were there. To add insult to injury the 2nd doctor had the nerve to tell the 1st doctor “you just can’t be nice.” I am so upset writing this but was very calm talking to the doctors because I get they have a job to do. However the bedside manners here is absolutely terrible. There are better doctors with more care for their patients you just won’t find it here.

This is a hospital you come to if you want to die. I’m being literal as I had to watch people walk out having a seizure, a brain aneurysm, etc. I begged my doctor to do my surgery anywhere else because I knew something would go wrong and it did. Than I got stuck overnight in which no one cares for you or even answers your calls. No one knows what they are doing and they sit around gossiping and eating all day.

Bryan in the e.r. and the whole staff paid extra care of my son Charlie and turned a e.r. visit into" the best day of my life" according to my son. The wait time was very quick right down to security I am very grateful for this er.

I would like to start this review on a positive note and just take a second to thank all the nurses and practitioners & a special shout out to Angela in respiratory for showing so much love and compassion she treated my son with the upmost respect and allowed him choices and made sure he was comfortable while receiving his breathing treatment usually he fights but she made him so comfortable and talked with him he hardly noticed she even took the time to even talk with us for a little and we got to learn about her and she learned about us too haha she even helped me come up with a nickname for my daughter and that was a plus ❤️she was so sweet and wasn’t in a rush at all like some of our other nurses at times I understand the place can be busy but Angela made sure we felt welcome and our needs were met i wish I could have told her my self i appreciate you so much Angela !! The room could have been cleaner “ found blood in the bed “ so I was a little skeptical when we got upstairs but the level of care Was definitely great ❤️

This hospital is so ridiculous I will never bring my children here again!! I have full court ordered legal decision making for my nephews and my youngest needed an emergency surgery arrived by ambulance from out of town and they were going to refuse him his surgery because the court order I was given by the courts was digitally filed. The surgeon had to override the legal team to save my child's life. This is disgusting and I will never subject my children to such neglect I wouldn't even give them a 1 star. Shame on your legal team!!! Not to mention how disgusting and dirty the bathrooms were

I was scheduled to be induced on a Tuesday and baby was not born until Thursday morning. My nurses were wonderful and very caring. Miranda went above and beyond to help ease my pain and make me comfortable. I am very grateful.

The staff worked really well together to care for my child. They are truly genuine people who care about your child’s health and who go above and beyond, even when I’m panicking if we’ll make our flight home; they ensured me they had social workers who could help and also they expedited getting my daughter admitted and her imaging. I wish all Dr’s cared and showed real concern in medical emergencies such as the staff here. I wish I could say the same for any of the hospitals closer to home.

CCU doctors and nurses you are an amazing and compassionate group of people. My granddaughter's life is in your hands. Thank you for all that you do. I'm Emily's grandma.

We took her daughter about 2 weeks ago. ER is very busy but they took care of her. I understand the RSV case in NV is so high. We spent 2 days in the ER, because PICU is full, we have a small room there. She was release after 4 days. Staff are amazing, great facility. Bad timing to get hospitalized because most of the hospitals in NV is full capacity. At the end of the day, they took care of us and my baby fully recovered now. Thank you Sunrise!

They dont do nothing... the dr. Pull my babygirls arm. EVEN MY OLDEST GIRL NOTICE AND SHE TOLD ME, I FELT BAD 'CAUSE I DIDNT SAY NOTHING... She acted like racist. And they just had you there in a room for hours. Thats what i miss from California. The best Children hospital. CHOC.

Amazing staff! From the time I set foot there till the day I left. Dr Erik Pearson Is an amazing pediatric doctor. So thankful he took care of my son. Very thankful for this outstanding service.

I had my baby in October 2018, I was very well taken care of by the medical team along with my doctor Dr Anthony Ibay and the nurses. My stay was quick, 2 days, I didn't have any complications during delivery (cesarean section) or postpartum.

My sons nurses are angels *best one stop hospital for all jaundice (bilirubin) level concerns

Brought my daughter her to rule out abuse on behalf of her mother at the advice of her pediatrician. They tried to strong arm me into staying until LVMPD came. For what? Their own liability? I have CPS already involved. A "closer" nurse super nice talked me into staying and I did not want a medical record stating that I left Against Medical Advice. So technically I guess I am being held hostage here 11 hours later. Also, vending machines completely out of service in lobby.

I have some confusion about this hospital. My daughter's water broke at 20 weeks 5 days after the doctor tried to put her bulging amniotic sac back in her uterus. The goal was to perform a cerclage but they never got that far. My daughter was basically told that this baby has no hope for survival and to just end the pregnancy and let the baby be born alive gasping for air, and then die. The other possibility is to continue the pregnancy but the chance was slim that the baby would survive. It could have so many medical problems if it did survive and she was going to have a sick child. This is supposed to be a level 4 nicu? On FB there is a group that is called twenty two matters. Women whose bags break can go weeks without delivery and still have a healthy baby. I'm worried that my daughter is not getting the proper knowledge she needs to make a truly informed decision. She is still pregnant and as of yesterday baby is active with a good heartbeat.

This my third being this hospital my very first was when my son had his cardiac cath. Let Start with they Admitting staff Karla and Avis are amazing, they went above and beyond helping us out with the admission as always. The nurses are exceptionally good and they treated my son so well and he felt very comfortable with all them and they went above and beyond with his care. Lisa, Kimberly, Nicole, and Joy the surgery department super friendly and compassionate. Their heart Center is excellent and i am very fortunate to Have my awesome friend recommended them to me and she was absolutely right they are not just Drs they are also like family to us they make sure that he gets the right care for his Care plan. CICU Nurses and Leader thank you Emily, Rona, Kristen, Trish, Randa, Tony Analeese, Nicoletta, Tony, Divya, Alana, Jessica, these nurses are very compassionate, and friendly, very gentle humans we love them. Dr M, Dr S i can spell their Names most of all Dr Ciccolo & his Team are the hardest Drs i’ve ever seen, his he has great sense of humor and very Thorough, he exceed my expectations. Best Hospital in Las Vegas

I got my labor a week ago in this amazing hospital, My doctor induced my pregnancy and all nurses that help me out ,they were amazing, They know his job , very polite and kindness. Specially I want to mention Marissa because she was my nurse at the time of my labor and I felt I was in good hand because She comes and do every step with a professional and kindness all day until I got my baby,. THANKS Sunrise to have a great NURSING TEAM.

My son is 4 months and I took him in to get checked on the lower floor and the woman there rushed us out of the place as quick as they could and the place wasn’t even busy. Lady with red hair bruised my sons arm while taking his vitals and my wife and I noticed she didn’t want to work with our child or the other family before us.I hope the hospital fires her. If you’re not there to help; you shouldn’t work at a hospital.