Pros: Doctor Townsend was nice, made sure to cover all the bases, and gave me lots of options in my care. He was happy to comply with my insurance company’s requests. They tried to make me extra comfortable since I had to wait longer than usual, even offered me drinks and snacks. Cons: The doctor was running 45 minutes behind schedule, the nurse couldn’t pronounce the name of the allergy I had (dextromethorphan), which seemed unprofessional to me and made me question her competence honestly, and the room I was in looked like there had been some sort of accident with a poor clean-up crew. I’m not sure I want to continue coming here just because of the condition of the room.

They have a great urgent care but this place will never be the same without Dr. Allan Jeffrey in internal med! A doctor like him is so hard to find these days. I've tried to see several others and they just dont care the way he did. The others that I've seen are very stereotypical "treat the symptoms and dont worry about finding the underline issue." It's unfortunate that our healthcare is like that these days. You get doctors with a god complex that don't worry about your well being if it could effect the bottom line.

Showed up to my mom’s appointment a little bit late only because I had to figure out where I was supposed to go (first time here) and then had to get a wheelchair for her and park my car. Anyway we still arrived before the 15 minute “late” mark and were still asked to leave and reschedule my appointment because I hadn’t finished my mom’s questionnaire in full! Nobody had ever stated I needed to be 30 minutes early at all. They absolutely had no compassion what so ever! Absolutely will never be going back there!

The google review? Horrible! No communication to doctors. That is after bounced from doc to doc. They want to put a person in the hospital by ignoring patients, 2 doctors there unreal, rude, all of it, lab etc

Took 2 hours just to get told the doctors we were waiting for we’re on their lunch break and still won’t be back for another 10 minutes. The communication could be a lot better knowing that they know the patient there isn’t feeling good. Highly do not recommend ur better off taking the drive and going to a BETTER clinic.

Dr. Sakaguchi falsified my husband’s chart right in front of him. The MA didn’t take vitals and yet the doctor entered some random numbers into the chart because my husband “looks healthy”. He also didn’t lay a finger on him despite the visit being a physical to establish care. Not impressed, will not return or recommend.

I like greenwood clinic because Doctor Jeffrey Cline is AMAZING & has been our family pediatrician since my children were born.

First time taking my kids to the dentist center and it was only for a check up and cleaning. The area is very crapped and extremely depressing. The dentist was very unprofessional. They took an xray for the kids without telling me insurance doesn't cover it which is what she's supposed to do as a dentist and now I have a medical bill that I can't afford to pay. The dentist took 3 minutes to look at my daughter's teeth then proceeded to say she had 4 cavities and needed a filling. We took her to a more professional dental office and they checked several times and said she didn't have any cavities and needed no fillings. I don't recommend coming here.

Love Dr . Stoker! The dental care is great there too! It is convenient to my house!

I usually have a terrible experience at any Urgent Care and although we had to wait in the stairwell for a long time before we were seen, they kept us updated and informed and when we were seen the provider was knowledgeable, more than helpful and kind and the cherry on top of it all, is the Pharmacy stays open until the last person is seen, so I was able to get the prescription and not have to stop anywhere afterwards. Never thought I would be giving such a high review to Urgent Care, I would have given it a five, if we didn't have to wait so long and in the stairwell.

This is a great location for medical care and especially lab services without having to go to the main campus or needing to deal with the traffic around the 1300 East location. It is best to make an appointment at the lab by going online or making a call. On the few times it has been busy those with appointments are processed at the appointment time. The one time we did walk in service we ended up waiting 20 minutes to have blood drawn which is still fast compared to the other lab locations. The location is easy to spot while driving on State Street. There are easy access driveways on both the west and south sides of the complex. Parking is free and there are numerous disabled parking spots along with a covered pick up and drop off area at the main entrance on the eastside of the complex. The interior is well kept, open, and spacious with floor to ceiling windows throughout. Such a hidden gem especial for having lab work taken care of. The Lab Staff here has been great every time we have gone in.

Dr.Townsend is the most unprofessional doctor that I've ever met. He has a habit of being 30-45 minutes late, he also didn't explain the care that my wife was receiving. He just said some fancy medical words and sent us on our way. The clinic is on a campus made up of several different buildings, and extremely confusing to understand, there's no address on the side of the buildings either. I wouldn't recommend this doctor, or the clinic to my worst enemy but the nurses are nice.

Had a great experience at Urgent Care here last night. Was taken care of quickly and my nurse Kathy was really amazing. They went above and beyond for a girl who burnt her arm on the oven door. Haha. Thanks so much for being so thorough. Also, the front desk guy and security guy were both polite.

Everyone here was so, so, so friendly which is a completely different experience than the ones I've had at IHC clinics. Everyone from the receptionist to the nurses to the PA made me feel welcome and at ease. The PA listened to me and went above and beyond to make sure I felt okay with the diagnosis given. I went to urgent care and I got there just after a rush. From check in to picking up my prescription I was there for barely over an hour. That includes getting X-rays taken. Overall an A+ experience and I'll be coming back here for any of my healthcare needs.

My toddler ended up dislocating his elbow and the staff at the urgent care clinic were so caring and took amazing care of my little guy! I would recommend this clinic for your urgent care needs for sure!

Good place to get your dental work done if you don't have insurance as you get a discount if you pay upfront (meaning it doesn't get added to a bill you have to pay later). You have to keep in mind that the people that work here are all trainees as the facility is a University of Utah training facility, so you won't always get top-notch results. It's not a bad alternative if you don't have a lot of cash or insurance, however. The staff are all friendly & for the most part pretty gentle with you; I think this is probably the first time I actually enjoyed going to get dentistry work done, as most other "professional" dentists tend to be pretty rough with you. The only downside I can say about their dental clinic is if you have multiple teeth that need to be worked on, it can take a long time to get all the work done as minimal teeth are worked on during each visit.

The front desk lady where I got an ultrasound done was kind of quick to dismiss me and told me to just check in on their machine instead of having her help me (older lady not the younger one). But the lady that did my ultrasound was extremely friendly and did her best to make me as comfortable as possible. I was a lot less nervous than I thought I was going to be because she was friendly and talked to me through the procedure. :). Only other thing was that we still had to use masks it's understandable but it's still annoying.

This clinic is just wonderful. We have used the pharmacy, urgent care, and family practice offices - so happy with all. Everyone working there is professional and very kind. We are really lucky to live 5 min away!

I made it clear I wanted to pay all costs up-front/out of pocket because I was leaving the country in the following months. Each visit I had a discount from the medical school applied. I paid for all services at the time of service. Later, while living in Africa, my family alerted me that I was receiving letters from unpaid bills. Turns out this office (or somebody within their billing) un-applied the discounts, and were billing me for the remaining balances. Had it not been for me forwarding my mail to my parents' home (and them opening my mail) I would have been sent to collections.

Dr. Farrant Sakaguchi is a WONDERFUL DOCTOR!!! He has been my doctor for the best part of 2019 and he has addressed all of my healthcare issues. He takes the time to go over my chart and make sure that all of my questions are answered. When I leave I feel confidant that my health is in good hands. Thanks Doc 😎👌

Got me right in and didn't make me feel rushed. Nice backup when I need it.

Good doctors, and an app that is easy and friendly to use that keeps all your records in one place.

We would give more stars if we could, excellent staff that was very caring. Even first thing Sunday morning with a 2 year old crying in pain they couldn't have done better. Highly recommended.

Really helpful staff everywhere. They knew my neighbor by name and were very comforting and informative to some 1st time patients wondering how doctor care was. Very clean atmosphere and lots of big open windows by walkways that feel welcoming. The whole building design is wonderful. They have a pharmacy on site as well.

There are always security at the front entrance that greet everyone and they are very friendly. I really like going to this location and moved my prescriptions to this pharmacy and everything. Things just work as they are supposed to! A few of the departments and docs are a wait to get in to see but the staff is good at finding openings for your and it's busy because people are happy with their care and come back.

Lovely people and place. A pleasant visit with my primary care doc, got a blood draw and a warm, kind bedside manner to go with. My doctors and all their students, nurses and phlebotomists are all very attentive, listen carefully and believe I know my body best, which is a nice change from most medical professionals. Wonderful clinic, very clean, absolutely gorgeous wood accents and artwork. All the doctors I've seen at this location have been kind, listen well, are proactive and focused on providing quality care. I highly recommend the U clinics.

I totally agree with the previous review that people who work at this place have no heart. They don't care about patients, all they care about business. If I'm not mistaking it is the Medical facility that suppose to help people when they ask for help,. Instead they tell us what rules and policies they have.

I’m giving these guys 4 out of 5 stars. I have been taking my sick and injured children here now for 3 years. My son who is disabled has injured his knee so many times. I feel they have properly diagnosed the problems all but once and that was when my daughter was complaining of chest pain. They ran tests. When they took her temperature, it was a little elevated. The mom in me was thinking maybe it was a virus. They kept checking her heart. After going home I felt the need to take her to the ER because she was having a hard time breathing. She was later diagnosed with pneumonia. I also give them 4 out of 5 stars because I haven’t liked how my children have been treated by the x-ray tech. He is impatient and not very personable.

Very disappointed that UrgentCare, cannot order blood work to see if I have an infection. I am now waiting weeks potentially to have an appointment with a GI and continue my sleepless nights. I expected to at least have a blood test and I hope somebody can respond and explain to me why blood tests can't be done at UrgentCare. Was told to go to the ER if I want my blood work done. Maybe a clue as to why our medical bills are so outrageous. Update: Evidently doctors at UrgentCare can order blood work but when I specifically asked to have my blood tested, Justin B Knox told me to go see a GI or ER. Made it seem as though he could not take blood work. If I have an infection I now have to wait weeks for any sort of tests. Update II: I called the Greenwood clinic and shared my experience with Victoria. Victoria is AMAZING and she helped me to get an appointment early in the coming week to have my blood drawn along with other tests. It's nice when someone cares and helps you when you need it. She deserves 5 stars, but my previous experience sadly brings it down 2 stars.

Best urgent care I have ever been to. The doctor was actually concerned about my health and left the office with me to set up an appointment with a primary care physician at the front desk. I was able to get in to a doctor and get my blood work within a couple days.

Dr. Sakaguchi is the best primary care physician I’ve ever had.

My labs have been coded incorrectly more than once. My insurance has had to paid for their mistake hence I have had to re do the blood work. I have heard their staff make comments such as: "they will get what they will get" while putting in the order bc they can't figure it which code number to use. This is unacceptable and negligent.

I have seen a handful of doctors at this location and have yet to have a positive experience. The doctors that were most notable are Dr. Anderson and Dr. Sakaguchi. Anderson stayed in the doorway when he met me for the first time spoke for about two min and left. I paid for a full visit of course. I thought maybe he just had a bad day. The next appointment, after speaking with him for about a minute he told me "I'll be right back" well, 30 min later a nurse came in and asked me why I was still in the room, dr Anderson had been gone for 20 min. Thinking this guy was a flake I went to Dr. Sakaguchi a month later. He seemed great, at first, he set me up with some blood pressure medication but after a couple of months it wasn't working so i made another appointment. We agreed to change the medication and up the dose. Unfortunately he sent the order to the pharmacy the same as he always had, no change. I had the pharmacy call and they looked at his notes, nope, nothing about changing or upping the dose. Strange because we talked about it for 20 minutes, he gave me options to choose from. Confused, I called the office on multiple occasions and the response was always OK we'll have him give you a call or we'll call you back...nothing. I'm sick and tired of doctors just collecting a paycheck and not putting in any effort what so ever. Stay away from these doctors specifically but I would suggest you stay away from this place entirely.

Specifically Pediatrics. Why do I need to schedule an appointment if you're making me wait over an hour in the lobby each time? After I get into a room, the nurse will typically be there soon after and then I have another 30+ minute wait to see the pediatrician. (Multiple times) I work and have to take time off to come here. I have a toddler and a 2 month old. Do you really understand children if you make a parent and child wait for 1.5 hours before they can even see the doctor. Scheduled appointments are absolutely worthless, and this office, although kind, are not worth your time.

I have gone here for years to recover general check ups, blood draws, vaccines, and more. I have always received good care, and prompt service. Settled there is a wait which is to be expected, but if you arrive on time to your appointment the wait is usually very short. The providers are quite overworked and I wish the U of U would pay them better and hire more people, but it, like other health orgs in the valley are greedy.

I see multiple doctors here. It is a fantastic office. My physical therapist Amber is such a lovely lady, and the physical therapy front desk lady, Katie, is the sweetest woman alive. She takes the time to learn everyone's name and face making physical therapy a much better experience. As for my primary care physician, Wendy Macy is the best doctor I've ever had. She takes my complaints seriously and observes my chart when making assessments. She considers my family history when seeing me and is a fantastic doctor overall.

We really like the doctors that see out boy. Very personal and friendly. Lucky that it is close to our home. Feel very comfortable with the care they provide.

I've had mostly good experiences here, but today I went in to drop off something to the lab in a discrete black bag. In front of the whole waiting room she made me take it out of the bag. I know the waiting room didn't care and it's common place for healthcare professionals to deal with these things, but it is NOT common place for most patients, it's embarrassing. I called in and I could tell that my feelings and dignity were not a consideration. If you'd like to keep your business private, you need to ask for it here.

I’m new to this clinic and was trying to figure out where my doctor was located, so I asked one of the employees, Marie or Maria and she was very rude and told me to go on mycharts and figure it out, then when I asked how to do that since I don’t know how to navigate through it she said she was running late to a meeting and quickly walked away. She was passive aggressive and not friendly at all. I am disappointed at how she responded and can’t believe she treats patients this way. Definitely ruined my day. I’m not sure if she was in a bad mood or having a bad day but that’s no excuse to treat a patient.

If your baby is sick don’t come here. Waiting over two hours for urgent care. Then over almost two more just for a PA to come in. Pretty sure they just forgot my baby and I were waiting. But having a sick infant and having to wait this long is insane. A total of 4 people have been here since roughly 2 and what they said would be an hour has been 4 total so far.

I have heard that this place was worse than FHP or Death Valley, for those of you who know or are old enough to remember. I have actually experienced this terrible place myself in the late80ll 80s early 90s for myself. However, I had some extremely good nurses along with an excellent Dr. So for them, good job, and I trust you completely! I was treated like I mattered, and I waited very little time to be seen! So thank you very much for your caring for me in a manner that all should be treated when looking for medical answers! I will come again!!

Terrible. They did not give my grandpa the care he needs and now his health is far worse than before. Untreated infected wounds, misdiagnosis, lack of blood work performed- to name a few. The doctor just sat on his stool and would never actually get up and examine my grandpa. The Healthcare system for the elderly is pathetic and a joke. They should be ashamed. Do not go here!

Great providers, so useful to have so many departments under one roof. Especially love that if you get tests ordered you just walk down the hall.

Every time we go to that hospital we get 3-4 different bills compare to others they charge higher bill .

Great place they do great job and care

Went in for some blood work and was impressed by the skills of the phlebotomy team here. Barely felt the "poke" and they were friendly. Plus the wait wasn't crazy long.

The staff was friendly and informative. I was able to see the medical team and go to the in-house pharmacy across the hall. This was very convenient.

The doctors or people aren't bad. Some are quite friendly. However, the bills shocked me, being 3-4 times the normal or average or health blue book value. I went for a general checkup and then a PT appt. They didn't let me know before as I had thought was the new law. Instead you have to call a separate office and get an estimate(I won't make that mistake again). And I know this is wrong because my bill is usually the blue book value or average at other places. Another place has billed my insurance for 150-250 for a 45 min PT session for multiple injuries after a car accident with specialist massages, complex equipment and more. So over $350 for a 10-15 min talk and four exercises for a slight hamstring injury to me is exorbitant. The one star is also because the guy I talked to said their bills were the normal and all other values were off or wrong. Really? Who's going to buy that? I'll might add a star or two depending on what the bill comes to after the insurance in case they billed high for haggling purposes...still wrong but it's done all the time.

Arrogant staff and don't listen to their patients. Awful experience. The PA basically told me to give my son tyenol to take the ear pain away and then come back in a few days to pick up an antibiotic. No, my son is in agony, do your job!!!

Family Clinic: Not very concerned with patients overall being. Just to get pre-approval for my prescription, it took 1 month of constant calls. Very unprofessional. No follow-up to mitigate my health needs etc.

Kira Whaley in Internal Medicine is great. I highly recommend seeing her.

I've been sitting here for an hour and a half... With an appointment. But the nurse who checked me in was really nice.

Wow - I am completely amazed at how the people here don’t know what they’re doing in the Urgent Care department! Pretty frustrated and upset considering that I spent over an hour waiting to be seen for a slipped disk as well as the lady next to me, only to have them come up to her and tell her that they are going to try and expedite her wait time to 15 mins because she must be in so much pain and then tell me the wait time is going to be anywhere from and hour to two. Seriously? You’ve got to be kidding me?

Security guard asked me to put a mask on my 13 month old baby. When I said he's too little he's under two he raised his eyebrows and asked again for me to mask my baby. Please educate those enforcing policies so I don't have to defend a CDC policy which is "cloth face coverings should not be placed on young children under age 2".

I’ve had an overall very poor experience. My first doctor (who was very kind) wasn’t able to prescribe a certain medication, so she referred me to Wendy Macey, which is where things began going downhill. My appointment was on a Thursday. I was waiting in the MyChart App for our Telemedicine visit for 20 minutes before I decided to call and find out why Wendy was not in the appointment yet. The staff told me she had an emergency visit (understandable) but the staff was incredibly rude and short with me and the gal hung up on me. Finally after an hour and a half, I had my visit with her, we decided to try a new medicine that she sent to the pharmacy. The medicine was too expensive ($80) even after insurance (obviously not Wendy’s fault) — but she told me to call her if there were any issues. I called on Friday (the next day after our appointment) and the representative put a ticket in to have her call me back in 1 business day to discuss sending a new medicine in. I waited 3 business days and no call from Wendy or her MA. I called today (Wednesday) around noon, the rep told me she would send a high priority ticket into Wendy and she should have the new meds sent to the pharmacy by the end of the business day. It’s now 6PM, I called back and the rep said she left for the day and my meds were still not sent in. I am extremely frustrated because these meds are very important to my mental health and the fact that I can’t even get a response that AT LEAST says “we’re sorry we are backed up, we’ll get back to you as soon as possible” is just so unacceptable. If these meds meant life or death to someone, what would happen? I seriously have never had this poor of an experience with any medical “professional” before and would NOT recommend this clinic to anyone. UPDATE: after no luck getting ahold of Wendy, I tried calling 3 more times the following day (Thursday - 1 week after our initial appointment) Once at 10:30, another at 12, and once more at 2. She was in the office until 3 that day, so I tried reaching her before she left, but once again, no luck. I called Friday morning, and again, no luck. Finally around 3, her nurse called me to let me know she sent my meds in but she sent in the wrong dosage. The nurse said she’d try having Wendy correct it ASAP. Finally on Monday, her nurse called and told me she sent the right one in. At this point, I’m more amazed at how unprofessional this joke-of-an-establishment is. Unorganized, poor customer service, and over worked doctors that don’t care about their patients. Don’t go here.

Terrible. They make you get covid test then cancel often the day of procedures and never answer calls . Big waist of time and money. Zero stars if possible

I have an appointment with Dr.Shakeri today. I choose her because they said she can speak Farsi and it was better for me to describe my issue in my own language. I had an appointment at 4:00 pm but she shewed up at 4:45 pm with No apology! I start telling her my health issue and after 15 minutes she looked at me and say "I can't do anything for you"!!!. That was all, no explanation, no suggestion and the meeting was done! :| Basically, I spend my time to hear nothing! I wish I choose someone else rather than Dr. Shakeri

Everyone was super helpful and nice. Dr. Franco was definitely one of the most informative doctors I've dealt with.

I'm would hope that not every doctor here is like this, but my husband went in having serious sleep problems and stomach issues after a nasty oral infection and being on some intense antibiotics. He came in concerned about candida overgrowth, as he had persistent oral thrush even after antifungal meds given to him by his dentist. The dentist was the one who recommended we go in, so it wasn't just a baseless line of questioning. The doctor didn't want to hear what he was saying and just tossed him out with some sleeping pills. We went to intermountain instead, because we knew her answer was bogus but she wouldn’t listen. The doctor actually looked into it, confirmed the candida, and gave him antifungal medication that actually helped. Disappointing, and in the current healthcare climate a frustrating waste of money.

Good Dental Clinic. The only problem here is the time it takes between appointments. Also a general lack of experience by some of the students in training.

One of the worst medical centers I have ever been to. I went their twice and both times they forgot to run my lab results so I waited a week and when I had not heard back from them I called them to ask and both times the result was still pending and had not been started. I honestly have no idea what type of circus they are running. Stay far away.

They treat their patients good. But I do have issues with the Dental Clinic. They don't listen to patient and do what they want with my teeth cause more issues with my teeth. It's not good and now is going to cost me way more then it would have ever if the student would have communicated with me better..

After wait for over 2 hours, my son that was so sick was seen by a PA that did absolutely nothing, just look at him and prescribed med for allergy only. It was ridiculous, I wish could gone to a different hospital with a actually a good doctor. Don’t waste your time here.

They fixed me up fast.

Terrible experience with the urgent care. You'll only get screwed over with the billing without anyone really knowing how to treat your injuries

Office visit blood drawn, And pick up medication from the pharmacy all in-and-out.

I do not recommend the obgyn office here. It is an absolute nightmare to get them to do anything. The care was inadequate and very disappointing.

Smooth operating clinic and urgent care

They're the best in every aspect.

Everyone is always so nice. My prescriptions are always ready when they say they will be. They go out of their way to make sure you receive the best price by offering online manufacturer's coupons and such. I highly recommend this pharmacy.

The dentists here are not competent at their job. I had a tooth that was causing me pain for months, I had two check up appointments to figure out what was going on. Multiple dentists in the office talked to each other after looking through the x-rays and said they found nothing wrong. Three appointments later it was finally shown it was a chipped tooth that was causing a cavity that even I could see through a mirror. They should be able to identify something that simple within seconds, not two expensive appointments. Secondly I had floss stuck in my teeth with an appointment to get it out. They used x-rays and examined saying nothing was there. The floss later came out months later, which in that exact spot needed a filling due to a cavity being formed. Thirdly after finaly removing my braces I worn for years my orthodontist left plaque build up and did not clean the remainder of it or even let me know its there creating irreversible damage. Later on I noticed it was changing color resulting in an expensive appointment to fix the damage with fillings. The main most atrocious issue with the dental clinic is THEY ADD EXTRA BILLS TO BE PAID AFTER THE APPOINTMENT, they added a bill they said I needed to pay on a redo that should have been free. And for literally all my other appointments they provide the wrong amount of payments at the front desk which they will secretly add it as to be paid on your accounts without notifying the patient. I literally would ask if the front desk if the amount im paying is the full amount and they would then still add an extra payment days after. I had multiple of these bills revoked due to it being negligence on their part for not filling out the paper form for how much things cost at the front desk. I would not recommend this clinic unless for things covered under health insurance such as physicals or blood work. The dental clinic is horrible. Very deceptive and incompetent billing, and the dentists and front desk have no idea what their doing. I have since went to a family centered clinic and noticed a world of difference in the dentists knowing their job and notifying me on what's done to my teeth and identifying issues while the front desk shows the full amount to be paid, no secret extra billing that can cause things to be taken to collections. If possible I would give the U greenwood dental clinic a 0 star rating.

Beware that they invite covid positive patients into this facility to be tested or further evaluated. They probably don't disclose that and insist that covid patients are sent to separate facilities. They tried to ask someone I knew who was covid positive at the time to come into the clinic (yes, the general lobby and general entrance) for further testing, which put every visitor in that facility at risk.

Professional service. The doctor and staff are very caring and took the time to explain what was going on and took care of the problem in the office. The health care team here take good care of their patients.

Went to the pharmacy for the first time today. Such a cute space, service was super prompt, and everyone was so friendly and happy. I think I found my new pharmacy!