Let me start off by saying I have been living here for 2.5 years without any issues. Never paid my rent late, never had any issues with neighbors. The apartments are always changing management, they have a very high turnover rate. This new management that has taken over the last few months is absolutely ridiculous. They are serving eviction notices for having your trash by the door or a bike on your balcony. They are charging you fees that are not in the lease agreement. I read through my lease and I have gone to argue the fees and they point me to their lawyer. I have never in my life seen such horrible price-gouging practices. They are taking advantage of a low income community and price gouging for every last cent possible. I will be moving as soon as I can and I recommend to ANYONE, PLEASE AVOID THE HEADACHE. PLEASE DO NOT MOVE TO THIS COMPLEX. Edit- Leasing manager called me requesting a notice to vacate for leaving a 1 star review. In response to a bad review, she calls me to ask me when I'm going to leave instead of do any type of mending. That is the type of conflict managing skills and professionalism you will get. That alone tells you everything you need to know about how things are being managed.

I've lived here for 3 years, and the office and maintenance staff at Reserve have always taken care of any need or concern I've had quickly and efficiently. They are professional in getting their jobs done, while being pleasant and respectful in our interactions. I enjoy living here, and thank the staff for providing such a safe and well-maintained environment for the tenants.

We toured the reserve for my little cousins wanting to rent there. First and foremost Dakota was amazing! She was so nice and made us feel comfortable through the whole process. The apartment was beautiful and very spacious and for income restriction it’s a dream come true home for renters! My cousins loved everything and now to wait for the application to go through! 🥰

This place is too cheap to clear the parking lot from snow. They don't salt it and do a very minimal job clearing the parking lot. Seen people get stuck and even towed just because they do such a horrible job and clearing the lot from snow. Apartments constantly telling people what they are "allowed" to do with their own patio and what they can and can't do on the property they rent. Management is quick to say what your doing wrong but when you bring up a problem they go silent.

Excellent customer service skills. The tour was great. Dakota was fantastic kudos to her. Felita Barclay is hoping to move to the Reserve in the near future. I will apply after July 2023 when I retire. Thank You

EDIT: After leaving this review I was contacted by the property manager who said they would make things right by refunding my $200 holding fee through a check in the mail. It has now been over a month and I still haven't received any payment. It doesn't make sense that it would take so long to receive something in the mail when we are located in the same city. It doesn't seem like a check was ever sent..... I started an application for this apartment over a month ago with Dakota and Andrew and thought everything was good. I paid the $200 holding deposit and was supposed to move in July 11th. I called and emailed the office regularly over the last month to check the status of my application and received very little response, at one point being unable to reach anyone at the office for over a week despite calling every day. When I finally did get someone on the phone they explained that management had changed and no one I originally spoke to worked there anymore. As my move in date was quickly approaching, I again called and emailed regularly trying to get updates on my application and it was difficult to get a response. Now my move in date has come and gone with absolutely no communication about it from Parker Beutler, the new manager. I have asked for my $200 holding deposit to be refunded as they did not hold up their end of the contract and have again received no response. Very unprofessional and I'm hoping this review will get someone's attention because nothing else had seemed to work and I feel like I got scammed.

Best place I have lived at!!!! Been here for 3 years and anytime I need help or ask questions they are quick to resolve it. Andrew in the office is so great and personal feels like I’m talk to a long time friend.

When I put in my request to fix something in my apartment it's done within 1 day max or even in couple hours. I adore and ❤️ how quick I get responses for maintenance. Also want to shout out Jody for his lovely expertise in maintenance. He got the job done and ask is there anything else he can fix while he was there. That made my day. Once again thank you Jody

The man who works in the administration is a very rude person. They definitely need to change him. He is the most racist thing that can exist. Pay attention to this situation. Seeing the page, many write about this man and he is still treating people the way he wants, there should be someone kind. someone who helps the community, not someone like him