2/5 Riki D. 6 months ago on Google
I'm
giving
two
stars
because
the
food
is
decent.
I
ordered
a
new
Green
Goodness
sandwich.
The
drive
through
lady
who
I
never
saw,
talked
me
out
of
the
large
by
telling
me
it
was
going
to
be
$17.
So
I
ordered
a
medium,
with
chips
and
a
large
drink.
Then
I
told
her
I
wanted
a
CINNABON.
She
said,
"a
cinnamon
roll?"
(At
least
that's
what
I
thought
she
said),
and
I
responded,
"yes".
Total:
Twenty
dollars
and
change.
I
get
to
the
window,
and
not
the
friendliest
guy
running
it.
He
hands
me
my
food,
says
"Sorry
about
the
wait",
and
the
Cinnabon
wasn't
with
it.
He
says,
"Oh
wait
"
Then
hands
me
a
small
cup
with
a
chunk
of
cinnamon
roll
stuck
in
it.
I
said,
"What's
that?
Are
they
usually
this
small?"
He
said,
"That's
what
you
ordered,
it's
a
'Center
of
the
Roll'."
I
said,
"Noooo,
I
ordered
a
CINNABON."
THEN,
get
this,
he
says,
"Ma'am
I
was
listening,
(tapping
his
headpiece)
and
I
HEARD
you
order
it!"
I
said,
"No.
I
didn't,
I
ordered
a
CINNABON."
And
what
does
he
do?
Does
he
say,
"Oh,
I'm
sorry
for
the
miscommunication,
there's
a
difference
in
price
but
I
I'll
get
you
what
you'd
like."
I
would
have
paid
it
because
I
wanted
and
ordered
a
whole
cinnamon
roll.
But
NO.
What
he
says
is,
"WOW!!!"
And
slams
the
window
shut
in
my
face.
So
I
left.
And
I
wasn't
happy.
On
the
way
home,
I
stewed
over
it,
and
figured
out
what
happened:
I
don't
eat
at
Schlotzsky's.
This
is
maybe
my
second
time
in
a
two
year
period.
I
didn't
know
there
WAS
such
a
thing
as
'Center
of
the
Roll',
so
when
the
lady
who
took
my
order
said
that,
I
thought
she
said
'Cinnamon
Roll'.
Therein
lies
the
whole
problem.
SO,
how
about
this.
STOP
presuming
you
know
what
someone
wants
based
on
what
YOU
can
afford
and
just
let
them
get
what
they
ask
for?
I've
been
in
sales
the
first
twenty
years
of
my
life,
you
don't
downsell,
you
upsell.
Because
I
can
pay
for
a
$17
sandwich
and
a
whole
cinnamon
roll
if
that's
what
I
want!
Stop
downsizing
the
orders.
Stop
confusing
your
customers,
and
if
you
do,
how
about
NOT
arguing
with
them
about
what
THEY
thought
they
ordered
when
you
discover
there
was
some
kind
of
mistake?
The
customer
has
NO
say
at
this
place,
because
their
employees
know
everything,
including
what
they
think
you
should
have
from
the
menu.
My
advice?
It's
your
twenty
something
dollars,
but
I
would
spend
it
anywhere
but
here.
They
don't
deserve
your
time
or
your
money.