Avoid them at all cost, unprofessional I book an apartment with them before COVID and had to cancel in 2020. Despite multiple emails requesting for refund, until now 2023 I still have not get it!! Terrible and it really show the competence of the company and management.

I had a horrible experience with Halldis. When I arrived at the apartment, the woman who checked me in had no idea where the keys, light switches, wi-fi, remotes, etc. were. She confessed that she had never stepped foot in the apartment before. My apartment was filled with random junk, yet not equipped with the necessities for living. The washing machine did not work for my entire stay, even though I called maintenance multiple times and asked them to fix it. My wi-fi also stopped working a week into my stay, prohibiting me from attending important work meetings. They never fixed it no matter how many times I asked. I tried to be in contact with Halldis for help the entire time, and they were useless and negligent. Afterward, they ignored me at every inquiry about my 1k security deposit. I had to pester them so much to get them to return it. Overall, an awful experience. They are extremely unprofessional and ignorant of their guest's needs.

I cannot recommend I Tetti more highly. I researched MANY apartments and was so comfortable at I Tetti. The location cannot be beat and there is a delicous gelateria next door! It is tranquil, safe and quiet. Any concerns or needs were quickly taken care of through the Jennifer and Thais or Francesco, the building's porter/manager. He was great and so helpful. The view of Santo Spirito from the bedroom window is magical and it is just a lovely setting for a wonderful stay in Florence.

We rented one of Halldis' apartments in Florence for three weeks. From our first contact through to our check out, the customer service has been excellent. The team are really responsive. The apartment, Debussy, is in an excellent location, close to all the main sights, and only moments from Oltrano via the nearby bridges. The apartment was spacious for us, had a decent size fridge and a great washer/dryer. The kitchen had everything we needed in the way of pans and cutlery. There is a large supermarket close to this apartment, which was very convenient. There are also some good dining options close by.

Went through Halldis for a long-term apartment in Florence. We were, and continue to be, extremely satisfied with every aspect of the experience. They have hundreds of beautiful, modern properties right in the heart of the city. Fantastically helpful and professional staff -- everyone from Thais and Jennifer in the office, to the maintenance team who handle even the most minor issues without delay. Also -- and this is a big one for these types of rental agencies -- they're completely upfront on their pricing (i.e. no sneaky "agency fees" or surcharges secretly making their way onto your rental bill). I can't speak to any other Italian cities, but for Florence, they're definitely the best we've ever dealt with. We booked from six thousand miles away, sight unseen, and couldn't be happier with the result.

Stefano made my arrival very welcoming and easy. I had a small kitchen request and they provided me with the items quickly and with no hassle. The check out process with Stefano was very smooth and quick.

We are family of 5. Luce apartment was very comfortable, enough space for all. Very comfy beds and great location,close Staff was very kind and helpful, as well greeting person. Charming stay in Florence. Thx to Thais and Saed!

We're guests since 4 years in Polpenazze del Garda and always satisfied. Very good Service and Support through the staff of Halldis. Always clean and comfortable Appartements. For us it's the best place to be in Italy.