1/5 Josiah C. 2 years ago on Google
Summary:
Unreceptive
manager,
quite
delusional
and
made
racist
comments.
Incomplete
service,
yet
charging
€3
per
head
Disappointing
overall
experience,
not
worth
the
money.
Comment
on
experience
:
The
menu
offered
many
choices
and
gave
us
high
expectations
of
the
food.
We
went
in
and
ordered
the
Spinach
ricotta
ravioli,
Milanese
Risotto
and
Sliced
steak
Fassona.
The
food
came
at
a
reasonable
speed
and
we
were
happy
with
our
first
courses,
but
during
the
meal
we
had
to
ask
for
bread,
and
the
steak
arrived
really
early,
before
we
even
started
to
have
our
first
courses.
The
first
courses
were
slightly
above
average
with
good
flavour
and
portion,
but
the
sliced
steak
Fassona
was
sat
here
for
so
long
that
it
went
cold.
So
we
flagged
the
waiter
and
asked
for
this
to
be
"heated"
(whereas
steaks
should
never
be
heated
as
it
is
common
sense
where
you
heat
steak
you
would
overcook
it),
which
actually
meant
re-fire
one.
(originally
we
asked
for
medium
rare)
That
same
plate
came
back
dry,
uncooked
and
totally
disappointing.
We
then
asked
for
a
new
one
directly,
and
the
dish
came
back
as
medium
well,
whereas
it
should
have
been
medium
rare...
We
were
too
hungry
so
we
still
ate
it,
but
left
one
slice
and
asked
for
the
manager.
When
informed
about
the
issues,
the
manager
was
very
defensive
and
did
not
take
customer
input
in
a
serious
manner,
she
reiterated
multiple
times
that
we
didn't
ask
for
courses
to
be
separated
(as
she
"assumed"
foreigners
would
have
courses
at
the
same
time,
which
came
over
as
a
quite
racist
comment),
and
said
that
we
didn't
ask
for
a
re-fire
the
first
time.
(I
did
try
to
explain
a
re-heated
steak
means
a
re-fired
steak
as
you
can't
cook
steaks
twice
but
she
insisted
that
it
was
my
fault
not
to
directly
ask
for
one)
She
also
did
not
appreciate
the
comment
about
the
need
to
ask
for
bread
,whereas
in
Italy(or
italian
restaurants),
bread
should
be
served
directly
to
the
table
right
from
the
start.
Overall,
the
problem
was
mostly
not
the
food,
the
service
and
management
were
the
issues.
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