The ball fell off my bangle the first time I wore it and I went to the Portello store expecting a certain level of customer service from the Pandora brand. It's a shame that the 2 sales assistants were only able to tell me that it was my fault, that there are no spare parts and probably the solution is to buy a new one. They didn't even try to contact the parent company to understand if the bracelet could be defective. It's truly shameful!. At this point what are the shops for? You might as well buy on the Internet. I don't think I will buy Pandora items anymore and I will never recommend them again. If I could -5 stars.

The shop is located in the Portello Centre. It is well stocked. I bought two charms from the Walt Disney line taking advantage of Black Friday. Internal space is a bit limited. You get the ticket with the number at the entrance and this is a convenience. The girl who followed me with the purchase was very nice and helpful.

They give me a leather necklace in August. Never entered sea water with the necklace, never worn in the shower. Result: it leaves color on the skin and is sticky. I go to the point of sale where they ask me to write an email to the parent company. Answer: With reference to your request, we regret to inform you that it will not be possible to provide assistance, since what you reported is not attributable to a manufacturing defect covered by warranty. Given that the shop assistants were very kind.

I dipendenti non sono cordiali con la clientela e ho preso due anelli e volevo la scatola solo che mi hanno detto che non era più disponibile. Non solo, ci hanno servito di fretta anche se non c'era molta clientela

(Translated by Google) Bad experience! I went back twice in the last week, hoping that finding another sales employee would make the experience different, but rudeness seems to be the common denominator of the team. The first time they tried to sell me a yellow gold charm by insisting it was the rose gold one (probably the girls were annoyed because I interrupted their vacation talk). On the second night, looking for the same charm, I was told that rose gold was out of stock because it had been in the promo and at my request for alternatives I was liquidated with: in rose gold the choice is limited. (Original) Pessima esperienza! Ci sono tornata due volte nell’ultima settimana, sperando che trovando un altro addetto vendita l’esperienza sarebbe stata diversa, ma la scortesia pare essere il comune denominatore del Team. La prima volta hanno cercato di vendermi uno charm oro giallo insistendo che era quello oro rosa (probabilmente le ragazze erano infastidite perché ho interrotto il loro discorso sulle ferie). La seconda sera, cercando lo stesso charm mi è stato detto che oro rosa era terminato perché era stato in promo e alla mia richiesta di alternative sono stata liquidata con : in oro rosa la scelta è limitata.

At first I couldn't find the place but once I entered I found the staff to be really friendly and courteous. The young lady who served me and unfortunately I didn't see her name put up with me (because I'm very indecisive) and advised impeccably, she never snorted and remained professional until the end, ditto the girl at the checkout who despite an error in the I typed the receipt and I had to wait 30 seconds to do it again, she apologized a thousand times (no apologies, you were professional, congratulations) highly recommended!!

Terrible cashier.. It would be much better to go and work as a butcher.. brought a broken piece of jewelery which was still under warranty, when I got to the cash register I asked to leave the euro because I didn't want to buy anything else (as the bill for the new jewel was lower than the one I had bought, by only €1)..and in a VERY rude way I was told to buy a towel costing €5 to pass the receipt. I said no again but finally gave in to get him out of the way. Lately the rule of the customer being right no longer applies but rather that once he has purchased he can make do and at most buy something else... which is not very correct in my opinion It produces stress and these are the results: negative reviews. They're happy🤷

(Translated by Google) I've been to this store several times, I always come when I have to give a gift (girlfriend, mom, etc.). They are always helpful and kind. I was particularly happy with a saleswoman who introduces herself as "Vale". He always makes me look good with gifts, you tell him about the person and she guesses (in the family they think I have taste, deluded). Praise aside, highly recommended shop, for the kindness and helpfulness of the staff. (Original) Sono stato più volte in questo store, vengo sempre quando devo fare un regalo (fidanzata, mamma ecc). Sono sempre disponibile e gentili. Mi sono trovato bene in particolare con una commessa che si presenta come "Vale". Mi fa sempre fare bella figura con i regali, tu gli parli della persona e lei indovina( in famiglia credono che io abbia gusto, illusi). Elogi a parte, negozio consigliatissimo, per la gentilezza e la disponibilità del personale.

(Translated by Google) Fabulous experience. Satisfactory service. I've been there 3-4 times and every time I had a great time, with or without purchases. Professional, courteous and helpful personnel, today I went to this store to check the authenticity of the charms I bought from other retailers, Martina, a girl with long dark curly hair, helped me and she was very kind, helpful , and patient with me, so I eventually bought some new charms even though I didn't intend to spend the money. Martina also explained the current offer to me well. Pretty and reliable! Tiny shop but I will always be back. (Original) Esperienza favolosa. Servizio soddisfacente. Ci sono stata 3-4 volte e ogni volte mi sono trovata benissimo, con o senza acquisti. Personali professionali, cortesi e disponibili, oggi mi sono recata in questo store per verificare l'autenticità dei charm che ho acquistato da altri rivenditori, mi ha aiutato la Martina, una ragazza con capelli lunghi scuri e ricci, ed è stata molto gentile , disponibile, e paziente nei miei confronti, per cui alla fine ho comprato dei charm nuovi anche se non intendevo di spendere soldi. Martina mi ha anche spiegato bene l'offerta in corso. Carina e affidabile ! Negozio piccolino ma ci tornerò sempre.

Good evening, The products are as I expected them to be but I had a discount code (arrived via email and valid for one month), for my wife's birthday, which I was unable to spend because the cash register software of the store at Iper Portello ( Milan), did not recognize the QR code. The voucher would be valid for both e-commerce and physical stores. These are details of contractual correctness and, if not respected, even the most "distracted" customer notices them. Available for any request for information from those who work in the specific Pandora sector

Yeah

I went to the new Pandora store in the Merlata Bloom shopping center and I found myself not bad but terrible and if it had been up to me I would have left without buying anything but my son wanted to buy a gift for the girl. We went in and were looking at the windows when a grumpy and very rude sales assistant literally threw us out saying that we had to take the number. I didn't know that you couldn't look without the number and above all all the time this person intervened in a very annoyed way while we were making our purchase with another order. The first thing that must be taught and explained to the sales assistants is the empathy that must be created with the customer!!! I definitely won't make any more purchases in that store

I was given a bracelet for Christmas!!! Yesterday I went to change it because it was tight!!! As soon as you enter no one looks at you!!! Everyone went on about their own business!!! On the third time can I ask?? A sales assistant showed up... telling him that I had to change the bracelet because it was too tight, she kept telling me that in her opinion the size was right!!!!!! and that if I changed the bracelet I wouldn't be able to change it anymore!!!! Mha..

€150 bracelet plus €50 pendants turned black, not replaced because used at the seaside and swimming pool. But it wasn't silver 🤔 they even sold me the liquid... they remained as before! It amazes me that a company like this isn't close to the customer!!!!

(Translated by Google) Kind saleswomen exaggerated prices if you take into account that they are "jewels" in 925 Sterling silver (silver and copper) (Original) Commesse gentili prezzi esagerati se si tiene conto che sono "gioielli" in argento Sterling 925 ( ,argento e rame)

(Translated by Google) On the occasion of my birthday, my boys gave me a bracelet and for the charms I went with them, very kind staff and a huge selection of jewels (Original) In occasione del mio compleanno ,i miei ragazzi mi hanno regalato un bracciale e x i charme sono andata con loro,personale gentilissimo e vastissima scelta di gioielli

(Translated by Google) I went in to make a change, the girl who served me was very rude and tried all costs to offer me some charms that cost more than the one I had to change. Unpleasant from start to finish. I will never go into it again. (Original) Sono entrata per fare un cambio, la ragazza che mi ha servito è stata molto scortese e cercava tutti i costi di propormi qualche charm che costasse di più rispetto a quello che dovevo cambiare. Antipatica dall inizio alla fine. Non ci entrerò mai più.

Personale attento alle esigenze del cliente e disponibile ad esaurirne le richieste.

(Translated by Google) Great choice of jewelry especially if you are looking for a gift. (Original) Ottima scelta di gioielli soprattutto se si è in cerca di un regalo.

Negozio fornito e personale molto gentile.

Per chi ama questi tipi di gioielli è il posto giusto consigliato pienamente

(Translated by Google) Very nice shop assistants very helpful really a nice shop point I always go there (Original) Commesse carine molto servizievoli veramente un bel punto shop io vado sempre li

Staff molto gentile serio, disponibile, lo consiglio

Commesse (tutte ) molto sgarbate e frettolose.

(Translated by Google) Trained and helpful staff. Shop not large but sufficient for minimum distances. (Original) Personale preparato e disponibile. Negozio non ampio ma sufficiente per le minime distanze.

(Translated by Google) Helpful and kind salesmen. (Original) Commessi disponibili e gentili.

(Translated by Google) We know the product but the staff is cold and uncommunicative. (Original) Il prodotto lo conosciamo ma lo staff è freddo e poco comunicativo.

(Translated by Google) Pandora is always Pandora.... Too bad you don't often find charms that are found online. Poorly handled online sales with in person pickup (Original) Pandora è sempre Pandora.... Peccato che non si trovino spesso charm che si trovano invece online. Gestite male le vendite online con ritiro di persona

(Translated by Google) The service is well organized and competent. (Original) Organizzato buono e competente il servizio.

(Translated by Google) Kind and helpful .. (Original) Gentili e disponibili..

(Translated by Google) Above and beyond the mark pleasant, relaxing environment and courteous staff. (Original) Al di là del marchio ambiente piacevole e rilassante e personale cortese.

(Translated by Google) Variety of products, not found in other stores. Attentive and kind staff (Original) Varietà di prodotti, non riscontrata in altri negozi. Personale attento e gentile

(Translated by Google) It doesn't get full marks only for the slightly reduced size which limits the availability of products, but kind and nice shop assistants are excellent advisers (Original) Non prende il massimo dei voti solo per la dimensione un po' ridotta che ne limita la disponibilità di prodotti, ma commesse gentili e simpatiche sono ottime consigliere

(Translated by Google) Nice shop, unfortunately I didn't find the jewel I wanted to take, I had to fall back on another one, which I liked anyway (Original) Negozio carino, purtroppo non ho trovato il gioiello che volevo prendere, ho dovuto ripiegare su un altro, che comunque mi piaceva

(Translated by Google) I went in to buy gold earrings for my niece a saleswoman was chatting with a customer and it's okay the second after looking at us several times she went on to do her thing after ten minutes I went out, worse for them they lost a good sale (Original) Sono entrata per comperare orecchini d'oro per mia nipote una commessa chiacchierava con un cliente e va bene la seconda dopo averci guardato varie volte è andata avanti a fare le sue cose dopo dieci minuti sono uscita,peggio per loro hanno perso una buona vendita

(Translated by Google) Great service, very patient and they leave you the space to decide in peace, even though there are people waiting. Purchased to give as a gift ... (Original) Ottimo servizio, molto pazienti e ti lasciano lo spazio per decidere in tutta tranquillità, pur essendoci gente in attesa. Acquistato per regalare...

(Translated by Google) Great shop, very well stocked. Staff very kind and helpful. Thanks to Camilla for the patience and competence she shows (Original) Ottimo negozio, molto fornito. Personale gentilissimo e disponibile. Un grazie a Camilla per la pazienza e competenza dimostra