Another clinic that has issues informing patients of “well beyond expected” wait times. 1 patient in waiting room plus myself, 20 minute expected wait time at check in. Going on 1.5 hours. Do not come down expecting wait times to be anywhere near accurate. Covid is a good excuse, there are plenty of solutions to this problem though. Sad.

I called this location and got one of those electronic messages with no way to contact someone who works there. I pressed 6 and they listed the insurance they accept their voicemail says they accept masshealth and tufts. I have tufts health together which is a masshealth plan. One would assume that means they accept my health insurance. I do not drive so I was dropped off here, I checked in within moments I am told they don’t take my insurance. I said “I called you guys, I could not speak with anyone there so I pressed six to hear the accepted insurances. Your voicemail says you accept both tufts and masshealth” the receptionist tells me “we do but not that plan” so now I have to pay an Uber to get to the ER which k knows takes my insurance I would rate this place zero if I could . It’s a scam you cannot get ahold of someone who works here when you call . Do not go here

I called my doctor Wednesday as I had been feeling absolutely awful for the past couple of days. My primary care told me to go to ready med as they had no appointments available at the office. Went in around 10:15, checked in at the kiosk with all of my symptoms. Was called in to the little office within about 10 minutes of checking in for a nurse to check my oxygen levels. The nurse didn’t even ask what was wrong, only asked why I put chest pain because they were worried it was a cardiac issue. After the nurse checked it, she sent me back in to the waiting room without even telling me what my oxygen levels were at and that’s where I waited another 1.5 hours to go pay a copay back in the small office. The second nurse who spoke to me asked me what my symptoms were and apologized for the long wait as they only had 1 practitioner working at that time. I was sent back into the waiting room for a second time, and proceeded to wait another 20 minutes to be seen. I went in for flu like symptoms, but they weren’t concerned with it because I didn’t have a high enough fever. Instead I was swabbed for strep— which I knew I didn’t have because I didn’t have a sore throat— and then was told it was just an upper respiratory virus, and to take extra strength Tylenol and gargle warm salt water. The doctor himself was very nice but not once were my concerns for my health taken into consideration. This was on Wednesday, it is now Friday and I’ve still not been able to return to work due to my fever— which isn’t high enough to be considered “the flu”. If this office doesn’t swab for flu tests, then why would my doctor send me there to get checked in the first place? This isn’t the first time I’ve had issues with the ready med, and I’m sure it won’t be the last. It’s upsetting that you go to this office, wait for long periods of time, and then whoever sees you just reads a piece of paper, tells you to rest and take some Tylenol, then sends you on your way. The misdiagnosing of issues is the reason why I don’t go to the ready med.

I am appalled that this is considered a medical facility aimed at helping people and treating patients. My mom drove herself there with a severe sprained ankle and I planned to meet her there to drive her home. I spoke with someone in the call center who told me that as long as my mom was there before 8:00 she would not be turned away. My mom arrived minutes before 8:00 and limped to the front door only to find the building already locked. The staff there completely ignored her attempts to get their attention as they sat at computers on the other side of glass windows. I pulled up minutes later and saw my mom balancing on one leg, hunched over, holding her chest, hyperventilating mid-panic attack at the front door, still completely ignored by the staff. I wish there were the right words to express my disgust with the lack of compassion and human decency I observed. I don’t even need to experience the service here to know that I will never come back or recommend this facility to anyone that I care about. I hope this review makes the staff at ReadyMed reconsider the way they treat their patients.

Excellent service deserves all 5+ stars. I brought my mother in today and staff were genuinely cared about her. Thank you, Holly and Marilynn, for making my mother felt at ease and at home. My mother commented that both were so friendly and kind. I felt the warmth from the clinic. Clinics such as yours make caregivers like me less stressed out with a sign of relief knowing that my mother can be cared for in an urgent care situations so BIG THANK YOU! Also, check in was so easy. Loved the kiosk and walk-in with no appointments needed. Urgent care should be like that so thank you for making this option available.

I got sore throat and had strep throat test at this place two days ago. The doctor told me they will receive the result next morning and will call me to tell me the result. I waited for two and half days, without receiving any phone call. So I called the office and was told they only call me if the result is positive. During the two and half days, I always worried about if I got the strep throat and if I do not take antibiotics on time, I might get more serious health problem. Does it take a lot of effort to tell patient the result, even if it is negative? Is It a common sense for them to communicate with patients after the exam. Now I understand why the overall review is not good for this urgent care.

I get it. It was the end of the day and the staff just wanted to go home. They had 1 reason after another why I should try elsewhere. First they tried to warn me that they might not be able to take my insurance. I knew that wasn't right so I handed over my insurance card so they could check. My insurance was fine. Then they wanted to know who the primary care doctor was. Without even trying to make a call they were sure the doctor would never approve the visit so they could get paid. Paying out of pocket wasn't an option that they offered.

This place is fantastic. I have been there at least 6 times in the last three years for a wide variety of issues, including minor surgery. I am consistently impressed with the short wait time and the friendliness of the people there. They care. More important, they do a good job and have improved my health with each visit.