1/5 Patrick T. 6 months ago on Google
EDIT:
Thank
you
very
much
for
your
detailed
and
informative
response
to
my
review.
It’s
a
rarity
these
days.
We
will
absolutely
give
you
another
try
and
will
update
this
review
when
we
do.
My
wife
and
I
both
did
customer
service
training
professionally
before
we
retired.
Over-communicating
is
the
key
to
addressing
issues
when
they
occur.
Ava
is
a
lovely
young
lady.
She
just
needs
to
check
on
her
customers
frequently
and
keep
them
in
the
loop
-
especially
when
concerns
arise.
Cheers
-
and
thanks
again
for
taking
the
time
to
respond.
This
our
first
visit
to
McBob’s
since
the
new
management
took
over.
We
loved
this
place
in
the
past.
That
said,
we
were
clearly
in
the
Twilight
Zone
compared
to
the
visits
for
all
of
the
5-star
recent
reviews
that
appear
here.
We
ordered
an
appetizer
and
1
sandwich
of
the
month
to
split
for
lunch.
45
minutes
in,
we
received
the
app
-
which
was
average
at
best.
No
update
on
our
sandwich
order.
We
eventually
asked
our
waitress
to
check
on
it.
She
immediately
went
back
to
the
kitchen,
came
back
out
and
worked
on
phone
orders
at
the
end
of
the
bar.
Not
a
word
to
us
as
to
what
was
happening.
When
she
walked
past
us
again,
we
said
if
our
order
wasn’t
started,
we
would
just
cancel
it
and
pay
for
our
app
and
drinks.
She
said
it
was
being
worked
on
and
brought
it
out
shortly
thereafter,
accompanied
by
“Sorry
about
that.”
All
the
time
we
were
there,
to-go
orders
were
flying
out
the
doors,
nobody
ever
checked
on
us,
asked
us
how
our
food
was
or
asked
us
whether
we
wanted
another
drink.
This
experience
also
merited
a
*mandatory*
18%
tip
added
to
our
bill
so
they
could
continue
to
“hire
the
best
people,”
per
the
sign
pasted
on
the
front
of
each
menu.
Really?
WOW.
We
obviously
differ
greatly
in
terms
of
what
a
“best”
experience
should
be.
We’re
glad
that
so
many
other
people
evidently
love
this
place
-
but
sorry,
this
was
definitely
a
one
and
done
for
us.