Having high expectations sets one up for disappointment, which is what happened at WaSpa. [Used their phone during the treatments] I had the Zen treatment— bamboo massage and face lifting facial (150 minutes—¥41,800) While the Japanese hospitality was lovely, with a cup of Matcha and a candy to start, the overall treatments were below average, impersonal, and in the end, disappointing, when the facilitator began “secretly” using her cellphone while working on me. I was shocked when towards the end of the massage she began distractedly and weakly massaging my neck with just one hand as her other hand tapped away at her cellphone which rested next to my head. It happened again when we transitioned to the facial, which concerned me for cross contamination, since she was touch her phone and my face. At first I tried giving her the benefit of the doubt, but when it was repeated and happened for several minutes at a time, I was left saddened and angry, which is not how one expects to leave a spa you flew around the world to experience. I wasn’t going to leave a review, as I know people can have an off day, but when I saw this happened to another guest 6 months ago, I felt it was only right to warn future guests. Update: I was lucky enough to visit the Intercontinental Spa in Osaka later in the trip (which was incredible) and realized that the Waspa massage was actually pretty bad. (At first I thought it just might be cultural variations in style…but no). At WASPA, the massage table face hole had a paper barrier, and while laying face down, it felt suffocating since the airflow was very restricted. Also, no bolster under the knees or feet, and the whole facial was mediocre at best.

Beautiful and real spa experience. However it feels more like a hotel and a bit impersonal. The service is excellent, the massage very good. Products used smell nice. Then at the end unfortunately there was unfortunately an attempt to upsell. Reminded me the packages in Singapore - push the therapists to sell. I do not need this to come. Focus on service, good skills and good products and trying to sell a package at 300,000 yen when I book one for 30,000 yen is not a nice customer experience. Fell bad for the therapist

First time visiting WASPA last week, v professional staff and clean place! I was served a hot tea and a couple traditional Japanese sweets after completing a sheet to write my preferences in massage pressures/any areas of focus I booked the facial contouring massage for 90 minutes and it included a back massage to start— the face massage was relaxing and after completion I felt extremely hydrated! I took off one star because my preferences were noted to have extra pressure but it was all done w light pressure.. in the end I did fall asleep half way, but was hoping to leave having the tension in my jaw area gone which wasn’t the case. (Not sure if this type of massage is suppose to be such light pressure but my experience in the past at other spas were more to my liking in that preference) 👍🏼

Did the salt scrub massage and it was amazing and the place was perfect with great service and welcoming

Foreigner friendly. The best facial and massage I have ever received. I would highly recommend and would love to go back

The stuff are very lovely tho they didn’t speak English but still doing their best for me. The whole experience was perfect, really a great massage. I totally recommend this place.

Amazing spa. Very good for foreign tourists. High quality service made me very relaxed and at ease. Worth it.

The best body scrub I’ve ever seen the lady she’s so nice and respectful I got good treatment more than I paid

Arranged a spa day for my fiancé after a 11 hour flight, and she has nothing but high praises for the hot stone massage. Amazing spa and staff, and it’s just 1min walk from the train station.

Just had an amazing full body mount fuji hot stone Therpay and could not recommend enough. My masseuse Koyama was so sweet and so talented. Thank you

We had no issues booking online (used google translate). Service was outstanding, they will serve you with hot tea before and after. The place is very clean and everyone spoke in English so there was no language barrier. I highly recommend going here, especially after a long flight.

I had a bamboo massage. It was amazing. I highly recommend

Pretty good hot stone massage scheduled on last day of vacation

High quality hospitality and massages!

I had a wonderful spa visit today at Wa Spa. My therapist Ms. Tomaka Nakatani was experienced and skilful, she was very attentive and detail minded. The hot stone massage I had was heavenly - relaxing and restorative, highly recommended to all visitors who want a genuine Japanese spa experience. The environment at Wa Spa was impeccable, oriental and cozy. I want to highlight Ms. Tomaka Nakatani’s client service attitude. It was one of the best I have seen and definitely a great asset to any spa operators! I also noticed another comment from a fellow visitor client about suspecting staff were using mobile phones during treatment. It did not happen with me at all and even if staff were communicating client matters I found that reasonable. For foreign clients like us who are used to the western style of making quick judgments, I would suggest we at least be open minded that different cultures have different ways of doing business, and it is not remotely likely that staff would be on personal calls during treatment. The team at Wa Spa really did a great job and deserved fair comments - for me it is a 5-star for sure!

Thank you for an amazing 90 min massage. It was exciting to try the bamboo stick and it felt very good. We recommend this very much!