The young lady that took our order was an absolutely exceptional employee. I wish I would have got her name so she could be recognized personally by her management. The drinks were made quickly & were absolutely delicious, as were the chocolates.

The employees at this location are great! I was in today shortly after 4. I couldn't decide what to order since I don't go to Caribou very often The young lady that took my order helped me decide. She was very friendly, and the employee that handed me my drink had a big, friendly smile, Even though she was wearing a mask, her face lit up, I could tell.

Manager was rude and condescending and treated us like we were imposing on her to order an iced latte and turtle mocha. Then she serves us a hot chocolate instead as if we're too stupid to know the difference in the taste. And proceeds to mock us for not remembering a phone number and having to look it up.

The guy who takes your order on weekday mornings will just make your entire day better. Great staff, good coffee. Don't order the matcha.

Your new process for making Hot Tea (both black and green) is wrong. I first ordered a Black tea - had a funky old coffee flavor and very bitter. Asked for a new cup - tried Green, discovered the tea is brewed ahead of time and tea bags are left soaking... which causes tea to become very bitter. (yes, the 2nd cup was very bitter. I would suggest changing your process and provide customers with a fresh, "new" tea bag.

I ordered matcha green tea bubble tea . They didn’t make the matcha tea correctly. It is too water and has a weird flavor compared to other caribou shops.

I went to the caribou in the ridgedale mall and witnessed a barista step out of the bar area and THROW UP into a small cardboard box then throw the box in the customer trash can and go back to work!! I'll say it again for the people in the back...he puked....at work.....not in a bathroom...not out of sight...and & then just kept making drinks for people?...I know things happen, sometimes you don't see it coming?...If we are really giving everyone the benefit of the doubt here, but I'm just really out when HE WENT BACK TO WORK?! His Manager should have sent him home. The only redeeming aspect is that that was before I ordered so I could just leave and never come back again ever.

Staff are nice people regional managment is horrible. They donate a fraction of the proceeds to cancer patients amys blend used to be all. So much better to donate directly then buying overpriced quarterly profits wrapped in fake empathy. The district manager doesn't care for the employees just the sales I believe his name was Langdone who hired a terrible person/ manager who went by Jen sparkle commit.

I've gone here several times. They never make the chai tea latte correctly. It is too milky and has a weird flavor compared to other caribou shops.

I hope I’m leaving this at the correct caribou- the women that took my order (mrs Bobby) has one of the most infectious smiles and such a nice lady!!! You have a gem in this caribou. I will go out of my way to to come to this caribou inside byerlys & Lunds. Thank you. Wendy