1/5 suzzy m. 1 year ago on Google
I
had
made
ONE
reservation,
received
a
confirmation
for
the
ONE
reservation.
Could
not
check
in
on
app,
when
I
called
the
hotel
they
said
they
put
a
$100
room
damage
deposit
when
you
check
in,
so
you
can't
check
in
on
app
(that
should
have
been
my
red
flag).
When
checking
in
(at
almost
1am
with
a
toddler
in
tow)
the
woman
at
the
desk
charged
me
$14
MORE
than
my
reservation.
I
mentioned
it
but
she
either
didn't
hear
me
or
dismissed
it.
I
got
charged
BOTH
fees.
I
waited
for
the
pending
charges
to
post
before
I
did
anything.
Called
several
times
to
speak
with
the
manager.
When
she
finally
was
able
to
accept
my
call,
she
was
not
very
friendly,
she
was
rude
and
said
I
made
TWO
reservations
and
since
I
didn't
cancel
one,
it
charged
me
for
a
night.
I
explained
that
was
not
the
case
and
she
said
no,
you
had
two
reservations.
Then
wanted
to
know
WHICH
hotel
I
stayed
in...
WHAT???
I
don't
know,
there
are
not
two
separate
entrances
on
the
door
for
the
TWO
names
on
the
building.
Asked
me
if
I
had
my
receipt,
it's
in
my
car
which
is
broke
down
and
in
a
shop.
She
finally
just
said
she'd
refund
me
one
of
the
charges
then
had
the
guy
at
the
desk
refund
me.
He
confirmed
the
last
4
digits
of
the
card
I
used
then
said
it
would
be
2-4
days
then
back
on
my
card.
He
did
NOT
refund
me,
He
CHARGED
me
AGAIN...
$2
less
than
the
lower
amount.
I
didn't
even
complain
about
the
room-
it
was
musky,
the
beds
were
DAMP,
bathroom
door
was
broken
and
wouldn't
close
all
the
way,
I
had
made
the
reservation
for
4
people,
2
ended
up
not
coming
but
they
only
had
towels
enough
for
2
people,
the
front
door
was
still
movable
when
locked.
And
I
believe
I
left
a
dress
I
had
just
purchased
there-
did
not
mention
ANY
of
that,
just
the
charges
and
only
getting
grief.