Broadbent Vision Care Constant Spring image

Broadbent Vision Care Constant Spring

Eye care center Optometrist Ophthalmologist Contact lenses supplier

😠 THEY DIALTED MY PUPIL AND LEFT ME SITTING THERE FOR HOURS IGNORING ME. The staff was rude and the doctor had ZERO bed side manners. These girls that work here act like they are serving peanuts on Air Jamaica when in fact they probably couldn't make the cut. I know they get paid just a little more th... People often mention staff, doctor, customer,


Address

Shop 20-21 Super Valu Towne Center, 144 Constant Spring Rd, Kingston, Jamaica

Website

www.broadbentja.com

Contact

+1 876-609-1010

Rating on Google Maps

3.00 (6 reviews)

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Working Hours

  • Sunday: Closed
  • Monday: 8:30 am to 5 pm
  • Tuesday: 8:30 am to 5 pm
  • Wednesday: 8:30 am to 5 pm
  • Thursday: 8:30 am to 5 pm
  • Friday: 8:30 am to 5 pm
  • Saturday: 9 am to 4 pm

Featured Reviews


Frequently mentioned in reviews: staff (9) doctor (8) customer (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 A-B D. 9 months ago on Google
    THEY DIALTED MY PUPIL AND LEFT ME SITTING THERE FOR HOURS IGNORING ME. The staff was rude and the doctor had ZERO bed side manners. These girls that work here act like they are serving peanuts on Air Jamaica when in fact they probably couldn't make the cut. I know they get paid just a little more than minimum wage. I have two fist cousins who were flight attendants for Air Jamaica in the 90's back when they used to be pretty and a cousin who is a flight attendant for Emirates in UAE and they still are not as arrogant as your female staff . The only staff member you should try to replicate is that male staff member he is Humble, intelligent and respectful, more knowledgeable than the doctor. You should clone him and fire the rest. To the rest of the staff GET OVER YOURSELVES not every man is the same and not every person who is has money looks the same, looks can be deceiving, your are not selling diamond necklaces at Bergdorf Goodman CALM DOWN but you are providing a health service which should be done with care not arrogance and selective snobbery. Stop flirting with people husbands. They obviously had their favorite customers and they would sit their for hours talking and laughing with these "older men" for hours while I had to wait. I had an appointment and when I entered the store the lady asked me why I was there before I even got to sanitize my hands even though I called shortly before I arrived. Then I sat there unattended to until a member of staff out of pity I guess decided to assist me she was quite pleasant and sent me into the doctor but then she DISAPPEARED and I NEVER SAW HER AGAIN. The doctor who is of East Indian extraction didn't ask much and didn't seem to care about my health history at all. In fact she didn't even wait for me to answer her questions. She dilated my pupil and rushed me out the door and the door hit me in the head. Not that it matters but the customer after me was white. When I came out the staff member who was assisting me went to lunch and I never saw her again. There was a slightly overweight female worker in the back corner who sat there starring at her screen ignoring me even though I was the only customer left in the store for an hour. The doctor came out and put my file on the desk for one of them to pick it up and they passed it four times I could see my name on said file. The doctor didn't care to remind them either I suppose she knows how they are so i just sat there with water running down my eye unto my cheek neglected. Long after the same agent that greeted started to apologize but I knew it was FAKE because she saw my file and did nothing but I played along. During all of this the fat agent sat there ignoring me even though I was the only person left in the store. This same morbidly obese agent sat there flirting with a male customer for hours. They were obviously on a first-name basis. At the end of the examination the doctor didn't even tell me if i needed a new prescription or not she just wrote a vague letter that had no name on it. I had to return to get it corrected and when I did sure enough the same fat agent sat in the corner and pretended to not see me walk through the door even though there was nobody else in the store AGAIN she didn't even lift her head. Luckily, the male agent who was on his day off on my first visit came around and dealt with me. Said fat lady personnel poured out of her seat and walked uncomfortably close to me I saw her through my peripheral vision I guess in an attempt to show me she will never acknowledge me. I still don't know if i have a stigmatism or not . ZERO STARS. POOP Emoji.
    1 person found this review helpful 👍

  • 5/5 Shanice B. 2 years ago on Google
    Excellent Customer Service.
    1 person found this review helpful 👍

  • 5/5 Charmaine L. 9 months ago on Google
    I had one of the most exemplary examples of good customer service from Broadbents Manor Park. I have shopped there on numerous occasions and have always received courteous professional service. I must state as well that they "stand by" their products and if there is any dissatisfaction with any of their products, which could be deemed their fault they do everything to ensure you leave a satisfied customer. Thank you Broadbents .

  • 1/5 Jake 10 months ago on Google
    Very very rude Technician start compare herself with my child and making him afraid about his eyes behind me. My son was so afraid 😨 and worried for weeks before he got normal Shame on you people once in a life time not coming back to any of Broadbent location.

  • 1/5 Vijay s. 10 months ago on Google
    Very bad experience. Workers are full of atitude provide false information cost me money to go to next doctor. Even they were showing attitude to kids like 12 years old I felt they are racist. My advise if there were negative 5 star on review I would give them Plz dont take your Yung ones over there

  • 5/5 Donna T. 2 years ago on Google
    The staff at this location are just great! They epitomize exceptional customer service... both the optometrist and frontline staff! Pleasant, patient, knowledgeable and thoughtful...they made the frame selection process a breeze! Go team Broadbent Constant Spring!


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