We stay here frequently but are now considering no longer staying here! I've filed a complaint against this hotel due to the management's handling of our room upgrade. We were given a room upgrade but charged an additional night since we occupied two rooms. Honestly, we would have happily taken the additional charge due to the misunderstanding. However, management and staff approached the situation with hostility and rudeness. The manager came to us anxious and flustered and then accused my husband of lying. My husband went down to the front desk and all the staff treated him with disdain. This was also our wedding week by the way! I want an apology and I want them to acknowledge their rude behaviour and I want them reprimanded. This was not right! UPDATE: I’ve filed THREE complaints against this hotel. I called Marriott asking what happened to my first two complaints and the woman on the phone said that every time management on their side has closed it with no comments! HOW WEIRD AND SUSPICIOUS! Clearly they know they are in the wrong!! Unlucky for them I am an absolute Karen and I will not let them bully us around. I will keep calling about this but I’m so upset by their behavior. We had planned to stay here in December. I will be cancelling our reservation! UPDATE 2: I see the response in the Google Reviews. They still have not taken any responsibility for what happened to us. Your management did not take the time to investigate my complaint as they closed our complaints twice with no comments! I called Marriott again yesterday and was told an e-mail was sent, which I have not received and I checked Spam. I do not know know if management just sent an email and lied about it OR if they really did and sent to wrong e-mail. I do not trust this management, due to the fact that when I first spoke to management about this during our stay, they said would reach out to Marriott and e-mail me back with an update and then did not. I then had to call Marriott and file a complaint and have continued to call the helpline for 2 months now. I will continue to reach out to Marriott.

Hotel itself is beautiful. Inside the lobby and the room itself. Better consistency in service would be appreciated when it comes to the front desk and management. First two times I paid $10 parking for the elite status and the third time $15. I choose hotels based off of certain amenities. The parking was one of them and I felt cheated out of my happiness. And then I was told “that this doesn’t happen at our property”. Even though I’ve only stayed at this property twice and yes, it did happen. Thankfully, I was given the elite late checkout which balanced my scales. It’s the little things that count. Also, the Starbucks staff told us if we didn’t like the drink we chose they would make us another. That is the kind of service and hospitality that keeps people coming back. Thank you.

We regret having our 300 guest count wedding here. We had an extremely difficult time communicating with the hotel event management team and staff. Our main two issues here were the incredibly slow food service and lack of air conditioning. First, we planned for a Chinese 10 course meal from 8 to 10 pm. Unfortunately, the food platters came out in over 3 hours, so some guests could not wait and had left already. The full 10 courses were not served to all our guests even though we had already paid for it. We did not even have time to enjoy our cake or dance floor because the last course was served when our wedding event ended at 11 pm. Secondly, the temperature in the event space was excessively stuffy and hot. The Marriott did not act quickly to help accommodate the uncomfortable temperature conditions. There was no airflow in the ballroom for our 300 guests, and many guests thought it was too humid and warm in both the ballroom and cocktail foyer area. They had also charged our credit card without our consent, and there were hidden fees we were not aware of. I would not recommend hosting any event in this hotel. The Marriott Monterey Park was clearly ill prepared and disorganized throughout the entire wedding day. Many guests left hungry and uncomfortable because of the slow food service and lack of air conditioning.

So I was very impressed with the hotel. Not a big pay for parking type of guy but it is what it is. That's my only gripe besides I wanted a single king bed but any who. The inside of the hotel is really nice. The inside of the rooms are really nice as well. No issues definitely the biggest and best thing which is sad are the toilets. High tech toilets are the best thing. Lol but the beds are soft definitely recommend going .

The hotel was clean and nice and convenient to where we needed to go. HOWEVER, the hotel DOES NOT allow pumping moms to freeze milk bags. I have been traveling for work while pumping for 5 months now and i have NEVER EVER had a place refuse to help with it. I come with sealed and labelled bags that just need to go into the bottom of the freezer and it is not a food safety violation to the kitchen, i know because 1. I work in restaurants, 2. All the hotels i have traveled to have allowed me to do so. The hotel people said it was because of this particular county’s restrictions, however i have recently traveled in the same county AND i seriously doubt any county would NOT support a pumping mom. It was extremely upsetting that my request for help was not met and they didnt seem to care about it whatsoever. If i wasnt pumping i would give this hotel a very good review because the rooms are well taken care of. But this is really upsetting i would never come back again.

It was a disaster. This is the worst hotel among all the Marriott brands even since. I spent 3 days at this hotel, usually i choose this one for business trip. But the lady from frontdesk told me today they don't provide complimentary water any more. i need purchase water for staying. They are very mean about every penny they spend. No breakfast buffet and they even charge parking fee from customer. The manager's must coming out from the Christmas Carol, the miser!

*They charge your credit card without notifying you and it’s very hard to ask for a refund* I had a couple of stays at this hotel and, unfortunately, the front desk and service have been consistently rude. I’ve already learned the lesson so for this time, I opted for mobile check-in during my recent visit to avoid any interaction. However, to my dismay, they took advantage of this and charged my credit card without notifying me. It's disheartening because customers trust the property and the brand when they put their card on file, but this trust was violated with unjust fees. It feels like a SCAM! When I discovered the charge and called for a refund, the front desk staff insisted I had to prove my eligibility for a refund. What? This is absurd! Instead of apologizing and promptly refunding me, I had to prove that I was scammed by the hotel to be eligible. This has been the most ridiculous experience, and I hope Marriott addresses these one-star concerns and reviews seriously. There are significant issues at this Courtyard location that need attention.

Room was clean and spacious. Heater and AC worked great. There was no complimentary lotion, but there was plenty of shampoo, conditioner and body wash attached to the wall in the shower. The toilet also had a bidet which was unexpected but welcomed. Weird thing though was that the room did not have a hair dryer. Very comfortable bed and pillows. 2 foam filled pillows and a more squishy down filled pillow so you have your choice. Definitely would stay again. Lobby had a boba bar and there was a small eatery on site. Only issue was a room down was partying and very loud from 1 to 2:30am but called the front desk and it was squashed very quickly.

We had a very very nice stay. We were kindly upgraded to a king suite on the 6th floor and it was the most amazing hotel room I’ve ever stayed in. Was almost hard to leave the hotel at times lol. Absolutely dead quiet, room had AC/heat controls, a bidet toilet, a comfy bed, fridge and microwave. The bubble tea place downstairs is amazing too and open late. The location it’s in has a lot of Asian restaurants/businesses. We had to travel a little further to find other food options for a couple of meals but wasn’t really a problem. 10/10 stay!

Modern, new, looks great, love the hard floors instead of carpet. Very clean. However, some downsides: - I stayed at room 638. There's a bunch of CLACKING noise. I suspect it's some metal beams expanding/contracting depending on the heat outside (it was 102F degrees). Only happens at sunrise/sunset. Very loud - I didn't hear any people talking through the walls like other reviews were saying (maybe no one next to me?). But the door does let a lot of noise in from hallway (can clearly hear doors closing in the hallway) - There was something outside playing hiphop music until 12:30am (Thursday night). Luckily I sleep late - Bed reading light broken on both sides - Hallways smell great during the morning and afternoon but sometime during the evening a raunchy egg smell from level B2 makes its way into the elevators and spreads the smell across the many floors it stops in. I love the look, love the amenities, love the location but that CLACKING metal noise is what ruined the stay for me. Not sure if it was specific to room 638 or all of 6 floor or what. For $200/night, I probably can't recommend it for that specific problem.

The best courtyard I’ve ever stayed at, very attractive rooms with a full size shower and even a bidet. Very quiet as well. My only issue was that the gate in the garage downstairs was frequently broken, and when you tried to call the front desk they wouldn’t answer. Some of the motorists would get extremely frustrated.

Love the location and especially love the design of the hotel and the new hotel smell that radiates throughout the property! It unfortunately also came with new hotel problems! Namely the pools and workout equipment. For some reason the pool didn't have enough chlorine in it and to the point the employee had to close it manually with no closed sign. Workout equipment also didn't turn on and using the weight machines felt like they were about to pop and break gears any moment... At least the room was a lot better with fast wifi and very comfortable beds and sheets! And even a bidet! Checking was very easy with the person popping into existence as soon as you approach the desk!

This Marriott is very nice and elegant. Let me start off by saying parking is $15 a day which isn't too bad. The elevator has a safety feature that u cannot go higher than the first floor without scanning your room key. Our room was a good size. We were on the third floor so the view was of the residential neighborhood. We tried the bistro in the morning and food is okay. I do want to inform that room service is not available.

Very nice. The first thing I noticed was how nice the lobby smelled. Idk what scent it was but it was a pleasant aroma. We were satisfied by everything, the location was convenient right off the freeway and not far from the Rose Bowl. There is a shopping center across the street with a movie theater that we took advantage of. The only downside is that there is no room service, after a long day of traveling I just wanted to lay down and enjoy a meal easily delivered to my room. However, they do have a bistro, Starbucks, and a restaurant available so you do have options.

Stayed in room 571 for 2 nights the first weekend in December. Hotel was clean and staff was pleasant. The room was huge but it was a corner room that was hidden at the end of the hallway and we were given no instructions on which elevator to go up on when we checked in, so we went in the wrong elevator and had to walk the whole opposite way to find the room. This was pretty inconvenient because I have a torn meniscus and walking is difficult. The view from the room was of one house across the street that had so much junk it could be in the show hoarders, and the other side was houses. My other complaints would be that such a big room could have easily had 2 king size beds instead of two queens for added comfort. The shower did not have a wand (just a standard shower head) or a step for your feet to shave which I believe all hotels at this time should have as standard amenities. The door to the bathroom was a sliding door that didn't seal or lock. (Pictures are from inside the bathroom) The Wi-Fi never worked and I could not load any webpage so just had to use cell data as usual. On Saturday, Starbucks was closed in the lobby and the coffee in the room had something called whitener which I assume was the powdered creamer, but it barely made a difference. I did not eat any food in the hotel as we went across the street and had dim sum at the Atlantic which was a great price and delicious. When we checked in on Friday we were offered no welcome gift for status but when my husband checked in again on Saturday he was given water bottles. The best thing about this hotel was its location being convenient to reasonably priced food and close to the place we came in for a party so we didn't have to drive far.

Excellent hotel! Very clean, large rooms, safe, location, and friendly staff. I was upgraded to a suite, and it was exceptional. This is the first time I have ever seen a bidet in a hotel toilet. You’re about 5 miles from downtown LA, but the rates are worth it. I will be back!

New hotel that i was pleasantly surprised how nice it was. The only bad thing was the towels were of a lower quality. Bed was comfortable. Great service cleaning my room each day.

My friends and I had a wonderful stay here. The building is seems new and very clean. The beds and shower were modern and clean. It's also a convenient area with restaurants right across the street. We felt very safe in the area and the underground garage parking is convenient. I would definitely stay here again.

The rooms were clean and spacious. We were comfortable and the room temperature was divine, just right for us to relax. They had a coupon based breakfast which was delicious with two restaurants in the hotel, BOBA and a small pool. Please see full review of breakfast further down in the review. The pool is quite small and if there are 3-5 people in it then it is hard to use. They had a TV with some great channels but some were unavailable due to negotiations. When we asked for new towels we had to call room service twice and then eventually had to ask for service lady walking by the room. That is the only reason I am taking off one star.

I’m taking away one star because there’s nowhere for guests to sit down and eat affordable food from all the local restaurants. They don’t allow outside food in the eating area next to the front desk unless you buy from one of the pricy restaurants in the lobby. We are forced to eat in our stuffy rooms. This is a deal breaker for me.

Don’t take the rooms on top 6th floor!! The exhaust fan won’t let you sleep, and the front-desk service is even worse worse as they don’t provide what you request like switching rooms and give guests “bottom line” 🤷 very unprofessional by showing arrogant attitudes and ways of serving. I don’t count on here to have an amazing stay. So sad, I was thinking it’s good but now with dissatisfaction and disappointment.

First, the accounting team here leaves much to be desired. You’ll have to follow up weeks later— I had to file three missing stay requests in a single month because they only post the latest stay when you have multiple in short succession. So if you have to extend the stay, or have a stay then another night elsewhere then another night here, you’ll have to file a request. This can only be done ten business days after checkout. It really isn’t great having to remember to contact Marriott support two weeks later just to get your points. Another Marriott hotel I did recently posted both consecutive, separate stays without issue, and much faster (one business day instead of two). Besides that, it is a nice hotel. Newly built, looks very nice, and has some nice features like a Toto Washlet. The shower is warm and there’s no carpet so it feels much nicer than older hotels typically do. Parking is increased periodically, it’s $18 now, and the garage is set up wherein half the first floor is for EVs only. No complaints about environmentally friendly policy, but it leads to a lot of empty spaces, as well as gas vehicles parking in those spots anyway. If not for the lackluster accounting that can take up a lot of time after checking out, this place gets all five stars. I’ve wasted at least a full hour tracking down my missing stays though, and that is annoying.

I spent 9 nights (5-14 Sep 2022). First time in California as part of a world business trip. Great easy access to the 10 freeway. Made getting in and out for meetings across the greater LA area easy. Being a first time visitor I felt a little out of place. I did think that there was very little to do within walking distance but this may have in part been to local businesses being closed/renovated or starting back up post Covid. Found staff to be friendly and helpful when requests made. Would stay again.

Modern. Clean. Nice pool and gym. Safe location. Well lit underground parking. Easy access to highway. Laundry onsite. Walking distance to more than enough restaurants and boba tea to enjoy. Stayed for 5 nights. Definitely coming back.

We had a nice 1-night stay at this hotel when we were returning from San Diego towards San Jose. We loved the hotel for almost everything. Still few improvements are needed - 1. Room Service was not enabled. It would be great to order food from the Chef Tony restaurant. 2. We asked for an early check-in however that request could not honored and we had to wait till the normal check-in time. In fact a little more than that as the systems were down ~3pm. 3. There were flies in the bath, that needs to be pest-controlled. What I loved most of the hotel room was the view from the window and the special toilet seat with bidets. Reminded me of my stay in Japan which was almost 15yrs back.

The rooms are so nice! No carpet, which is great! The pool is small but very nice. Only up to 4ft so no need to worry about the kids going into the deep end. Across the street are restaurants and stores. Grocery stores nearby too. Free parking. The lobby is very nice. A cool place to hang out. Gym is nice too.

Very nice hotel with awesome stuff. We ended up having to stay here because of a VRBO incident and the staff was awesome. The hotel is very clean and the rooms are spacious. It is in an out of the way area if you're trying to be close to the main LA attractions, but if you want a quiet place to just sleep. This place works.

New and modern rooms. Nice and clean. Bathrooms have a bidet, with warm seat. But the room is lacking a safe and body lotion. Stay here multiple times, restaurants is just across the street and close to a supermarket and theater.

Stayed at this hotel for 5 nights for leisure, and overall, had an excellent experience. The hotel is brand new, very modern, and clean. Front desk staff were friendly and acknowledged elite status upon check-in. The room itself was very nice. Spacious work desk, built in USB plugs by bed, and ambient night lights. Shower was huge and plenty of towels were provided. Was a little disappointed in the housekeeping - we requested our room serviced the night before (as instructed), but as of 3pm the next day, it wasn’t done yet. It was eventually cleaned, but the floor was not swept. I wish specific times for room cleaning could be requested. Also, the music is too loud on the 2nd floor work area. Parking is underground, discounted for elite members. Overall, I would consider this hotel again in the future stay.

I was pleasantly surprised by this hotel. The rooms are very nice with a bidet and a heated seat in the bathroom which really made us feel spoiled. The shower was huge. Love that we couldn't hear any hallway noise so we got a great night's sleep. The location is right off the freeway. Overnight parking is $15 which we weren't aware of but the parking garage felt very secure. Would definitely stay here again if we ever need to be in the area in the future.