3 stars. The rooms are some of the most beautiful in Monterrey with great panoramic views, location inside the shopping mall was also a big plus. Starbucks is on the same floor as hotel lobby. Pool was a big plus, gym also with good views. The biggest downsides were the elevators (or lack thereof) and the parking. There was only ONE functioning elevator for the entire hotel of 17 floors, didn’t help that the stairwell was closed too. Sometimes I was waiting up to 10 minutes for the elevator to come during peak hours (12pm check out and 3pm check in). The parking for the hotel is all the way at the bottom of the garage which is very strangely built and confusing. I could accept this but there were SEVERAL times our parking ticket wasn’t accepted for whatever reason and we’d be stuck in the garage, also saw this happen to other hotel guests. One time one of the ladies at the front desk accused us of not parking in the correct location even after we affirmed that we were, and then she sent a maintenance guy to the parking lot with us to confirm we were parked correctly. I did NOT appreciate essentially being accused of lying - the maintenance guy even said it was wrong of her to do that. Incredibly frustrating. If the parking situation was better, this hotel would be one of my favorites in Monterrey because the rooms are truly very comfortable. I recommend the hotel do valet parking instead if the Pabellon isn’t going to improve the parking. The hotel guests shouldn’t be burdened with the horrible parking.

The hotel room was always clean, and the staff were all extremely friendly and accommodating. My mother in law had a surgery and had to switch to a handicap room, and they accommodated her and a late check out. They helped set up in-room Covid testing to exit the country, gave us free drinks from the hotel bar, and helped us countless times with wheelchairs and other accessibility needs. The gym and pool are also a nice touch! Will definitely be coming back!

The hotel is very clean and comfortable, we enjoyed our stay at the Fiesta Americana hotel. The Hotel restaurant was outstanding, and had a great view from the 16th floor of the hotel. I have to say that the staff at the front desk and concierge desk have been amazing. We had a lot of questions and they took the time to help us sort things out each time. If I could, I would give this hotel a 10 star.

I had a great experience in this hotel, the room view was excellent and everyone was nice. I was not very impressed by the pool but over all it was a great experience.

I didn't stay on this property but, some family members did and I cannot emphasize the quality of the rooms, bars and Pavillion where there are great restaurants and bars..I highly recommend it

I had never stayed at Fiesta Americana but my customer recommended it. I'm glad I did. Really good view. Freezing cold air conditioning was very appreciated. The wifi was fast and reliable.

Exceptional place to stay. The staff were fantastic, the hotel was clean, rooms were excellent and food and drinks excellent. Can't recommend enough.

I would recommend to anyone visiting Monterrey to stay in this hotel it has everything , a lot of places you wanna visit is near by also they have the nicest employees that go above and beyond for you well done thank you !

Lovely hotel in a fantastic spot with excellent service and beautiful rooms. Almost felt 5 star at times and great place to stay in Monterrey

Just went to the bar for a couple of beers, the waitress was very kind and the bar has an amazing view of the city. The terrace is beautiful but unfortunately the temperatures during summer make it unbearable to sit outside. Inside is nice and cozy.

Ac never reach the set point! Was set up on 68 f and room was all the time 74 ,called maintenance never got fixed, I rent 3 rooms all had the same problem! You guys needs to upgrade the ac in room. Bad experience hot rooms. I will not stay in this hotel again.

Room service didn't deliver my food and also they have the worst design in human history "the semi square toilet"

Great customer service, ladies in front are super nice and helpful, area of the hotel is inside a nice shopping center, only downside is parking since it’s inside a parking garage if you’re staying in the hotel you have to park in a specific level of the parking garage which gets kinda confusing if it’s your first time, also you have to pay for parking like 130 pesos per day, overall great hotel just parking gets confusing sometimes.

Very nice hotel and great service.

Let’s see, took 20 minutes to figure out how to park. Don’t come here with a car. They tried to charge me 60% more because I was trying to book direct. Btw, they lose 7-20% of the booking when I cancelled and booked on Priceline. Their bar is closed because of the pandemic. Literally, worst place I’ve stayed in Mexico

Super nice hotel with a lot of things close by to do! Definitely recommend!!!

I had a great experience at this hotel will be back

Great Great staff, but room wasn't clean right a my ac wasn't cooling right.

Highly recommend! Friendly staff and the room is amazing (with great wifi). Convenient location to explore Centro and get around in Monterrey.

Excellent hotel and amazing location for tourism. The building have many good restaurants and a starbuck. Ideal location for visit the down town

I would stay here over and over. Great place great service.

Nice place to stay in. Though the receptionist wasn't that welcoming.

Had a great time. We came to see Ed Maverick. We did not plan it. They were next to each other. Did not even have to drive. I would recommend it.

Awesome, clean/sanitized experience from start to finish. Friendly staff. Funky modern design.

Great place seems new and digital check in is awesome and quick really great restaurant as well

Super friendly staff and very very nice rooms!

Very nice clean modern somewhat contemporary hotel

Great rooms, amazing location, very close to san padro or downtown. Big rooms and great amenities on the spot.