COSEM, a decade ago, was considered the best “mutualist”, however after the pandemic, its service declined abruptly. Appointments to see a specialist doctor can take up to 3 months, even to see a general practitioner can take more than a month. Poor service at the window, they no longer give you an appointment at the window for specialists; You have to talk on the phone at 8am to make an appointment. Doctors ask you for studies, which can take months to see the results. In short, currently the service is so bad that they live off the memory of what they were.

They can't just have one person at reception and another at cashier! I stood in line for 20 minutes, I had an appointment for 5:45 p.m., they called me for a consultation at 6:30 p.m. Tuesday 9/21 at 5:30 p.m.

A few years ago it offered good service. Now it is impossible to get an appointment with specialists or for studies. For several months I have been waiting to be scheduled for an MRI and for two months I have been wanting to schedule an appointment with my eye doctor. Oh, and the only intern that I have managed to get attended to is the affiliations one.... Anyway, I am very dissatisfied and I am thinking of changing mutual members.

For 3 minutes late my doctor did not see me. And he was gone. That specific situation is very sad. It was a delicate issue that I had to discuss and they did not take the trouble to make sure if the bus was late, or something had happened to me, if it was on the way. A call that they cared about my problem would have been nice. A shame. This supposed place of containment for people does not meet the requirements for me nor do I see that they take the situation seriously. Very sad.

It is well located and the place is nice but the customer service is horrible. Long lines form, the officials stop serving without explanation. There are 5 windows and only 2 or 3 serve. There are always lines at the pharmacy for the same thing!! I didn't like what I saw last week. A lady came with problems walking and other members who were there helped her. They got a wheelchair but no nurse or administrator showed up to help her. Another thing I don't like is that when there are strikes COSEM makes you miss the consultation you have scheduled!!! If you want to make a complaint they tell you to call customer service where they never answer you.

It's good for primary care. Hygiene, dedication, everything very good.

Viene en picada, varios médicos buena gente y con paciencia no están más, en la aplicación rara vez se encuentra un médico para unos días, normalmente es para más de un mes, tengo un problema en una pierna desde octubre y varios médicos se me han lavado las manos, primero me mandaron hacer un tratamiento que estaba mal, después me mandaron hacer otro tratamiento que debió durar más tiempo, la mayoría de las clínicas son virtuales, por lo visto se olvidan que el médico de revisar al paciente para dar un diagnóstico lo más exacto posible, en administración me deben una factura de una clínica privada a la que fuí para que me dieran un diagnóstico que ellos no sabían dar, en administración les cae bastante mal que uno vaya a hacerles reclamos y lo peor es que no son capaces de buscar una solución que le sirva al paciente, actualmente estoy por FONASA y estoy viendo de cambiarme para otra mutualista pero no tengo idea de a cual irme porque en Montevideo son todas un desastre.

(Translated by Google) Very bad attention. They take time to schedule you. When you get a number. (pediatrics late) And you have half an hour to get there. The partner 15 minutes of tolerance. Everyone claiming to get vaccinated. The administrative people answer badly to everyone. (Original) Muy mala atención . Demoran en agendarte . Cuando conseguís número . ( impuntual la pediatría ) Y tiene media hora para llegar. El socio 15 minutos de tolerancia. Todo el mundo reclamando para vacunarse . Las administrativas contestan mal a todo el mundo.

No acostumbro a dejar comentarios de ningún lugar, pero Cosem punta carretas es nefasto. Siempre que vamos tenemos problemas y hoy no fue diferente. Dos horas de retraso para pediatra, porque no tenía computadora o porque no vino la titular o otras excusas genéricas. Nos fuimos sin que nos atendieran, pero muy prolijo el lugar, es un curro sofisticado

It is the best medical society. The attention is agile, intelligent and very professional. Both the service staff, nursing staff and professional doctors are of the highest quality. The company does not spare resources of any kind when carrying out diagnosis.

TELEPHONE SERVICE IS AN ORNAMENTAL SERVICE. The attention is really disastrous.

(Translated by Google) Terrible attention, they sell expectations after you hire you see reality, a service porcaria. Two and a half months to see a trauma surgeon. You can spend hours on the phone to schedule you or ask a question. What they tell you in affiliation is a sea of ​​rose and when looking to use the mutual is a sea of ​​crap, everything was a lie what they told me in affiliation. (Original) Pésima atención, venden expectativas después que contratas ves la realidad, una porcaria de servicio. Dos meses y medio para ver un traumatologo. Puedes estar horas en el teléfono para agendar te o hacer alguna consulta. Lo que te dicen en afiliación es un mar de rosa y cuando buscar usar la mutualista es un mar de porquería, todo era mentira lo que me dijeron en afiliación.

(Translated by Google) If you have a problem, wait two months to get an appointment and keep waiting because they don't attend you at the agreed time. One day I arrived five minutes late, I had to pay and re-coordinate because they did not attend to me. Ok, I assume. But I do have to wait an hour for them to attend to me. A literal hour. (Original) Si tenés un problema, esperá dos meses para conseguir hora y seguí esperando porque no te atienden a la hora acordada. Un día llegué cinco minutos tarde, tuve que pagar y recoordinar porque no me atendían. Ok, asumo. Pero yo si tengo que esperar una hora para que me atiendan. Una hora literal.

(Translated by Google) Unfortunate care in pharmacy and reception, officials (generally women) lack kindness, empathy and education! From the minimum gesture of education how is it to answer a “good day”, “good afternoon”. Their attitude towards the user is negative and they show it, a simple question and they go into spider mode. It is unfortunate that COSEM does not train its officials. (Original) Lamentable la atención en farmacia y recepción , las funcionarias ( en general mujeres ) carecen de amabilidad, empatía y educación! Desde el mínimo gesto de educación cómo es el contestar un “ buen día “ , “ buenas tardes “ . Su actitud hacia el usuario es negativa y lo demuestran, una simple pregunta y se ponen en modo araña. Lamentable que COSEM no capacite sus funcionarios.

The medical and nursing care and cashier are excellent! The attention of an employee in the pharmacy is regrettable

Imposible conseguir turnos con los especialistas que lo atienden a uno, no importa el tipo de enfermedad que uno tenga. Un desastre

(Translated by Google) Despite the calls, they do not answer. Consultation is desired for a patient with covid and asthmatics. Presents expiratory difficulty but total absence of assistance. Is incredible (Original) Pese a los llamados no atienden. Se desea consulta por paciente con covid y asmatica. Presenta dficultad tespiratoria pero ausencia total de asistencia. Es increible

(Translated by Google) Very modern place. But they did not notify the partner of the change of location. I found an A4 sheet on the gate of the old polyclinic. I was on the run to arrive on time (Original) Muy moderno el lugar. Pero no avisaron al socio del cambio de locación. Me encontré con una hoja A4 en el porton de la antigua policlinica. Estuve a las corridas para llegar en hora

(Translated by Google) Today I was personally to get vaccinated against the flu without an agenda because I could not find where to do it on the page. The doorman told me to schedule me out there and I didn't find where on the page either. After 15 or 20 minutes out there with a temperature of 10, he let me in. I went to vaccinations and they explained how to do it. The time it took them to explain to me they could have vaccinated me. There was no one and the worst, there was an agenda available for the afternoon. Little will, very unfriendly management. Educating the user is correct but an exception can also be made. (Original) Hoy estuve personalmente para vacunarme contra la gripe sin agenda porque no encontre donde hacerlo en la pagina. El portero me dijo que me agendara ahi afuera y tampoco encontre donde en la pagina. Despues de 15 o 20 min ahi afuera con 10 de temperatura me dejo entrar. Fui a vacunaciones y me explicaron como hacerlo. El tiempo que les tomo explicarme podrian haberme vacunado. No habia nadie y lo peor, habia agenda disponible para la tarde. Poca voluntad, muy antipatica gestion. Educar al usuario esta correcto pero tambien se puede hacer una excepcion.

(Translated by Google) Apart from that they never answer the phone. I come to consult at 5:30 p.m. at 6:00 p.m. I ask at reception if there were many patients before and they tell me to consult the doctor. I stay at the door waiting for him to open, I consult him and he tells me: I can't answer every patient who wants to know. You have to wait...terrible...it doesn't cost anything for the reception to tell you that you're 40, 50 or 60 minutes late...I can't even go to the bathroom because I don't know if they called me and I miss my shift. They neglect the user in minute details. (Original) Aparte que nunca atienden el telefono. Vengo a consulta a 17:30hs a las 18hs pregunto en recepcion si habia muchos pacientes antes y me dicen q le consulte al medico. Me quedo en la puerta esperando a q abra le consulto y me dice: no puedo responderle a cada paciente que queire saberlo. Tiene q esperar...pesimo...no cuesta nada que en recepción te digan q tenes 40, 50 o 60 min de atraso...ni al baño puedo ir xq no se si me llamaron y pierdo el turno. Descuidan al usuario en detalles minimos.

Buena atención y bastante puntualidad. A modo de crítica constructiva debo decir que máyor cantidad de personal sería necesario en la farmacia, e informar al usuario cuando no entregan un medicamento debería ser una obligación imposible de no cumplir...

(Translated by Google) Far the WORST institution in the country. They don't answer the phone, they wash their hands with everything, it's one OMISSION OF ASSISTANCE AFTER ANOTHER. I hope they settle soon. Google should allow 0 star. (Original) Lejos la PEOR institucion del pais. No atienden el telefono, se lavan las manos con todo, es una OMISION DE ASISTENCIA TRAS OTRA. Espero que se fundan prontamente. Google deberia dejar colocar 0 estrella.

As always, fast and excellent service. Very well located. Nobody likes going to the doctor. They do it as quickly and pleasantly as possible.

(Translated by Google) It is one of the best mutual insurance companies in Montevideo. This place is modern and has comfort to serve patients. (Original) Es una de las mejores mutualistas de Montevideo. Este lugar es moderno y tiene comodidad para atender a los pacientes.

(Translated by Google) It seems to me that they would have to think about users who need to get off in chairs and there is no place to get off nearby. All centers have Now to wait for the fine. Get better at it. The British have and not here! (Original) Me parece que tendrían que pensar en los usuarios que necesitan bajar en sillas y no hay un lugar para descender cerca. Todo centros tienen. Ahora a esperar la multa. Mejoren en eso. El británico tiene y acá no !

(Translated by Google) Very modern medical society. Super practice.. Attention on time. Pharmacy works very agile. The only complicated thing is parking to get there. (Original) Sociedad médica muy moderna. Super practica .. Atención en hora . Farmacia trabaja muy ágil. Lo único complicado es el estacionamiento para llegar.

(Translated by Google) I don't understand why they have telephone service if they never answer it. Terrible service (Original) No entiendo para que tienen servicio telefónico si nunca lo atienden. Pésimo servicio

Correcto en general Inadmisible que no den hora para un dermatólogo Para otras especialidades pueden llegar a demorar meses

(Translated by Google) It should have access for customers who have an appointment right at opening time, since they have a security service, and it would be logical to think that all of them do not have locomotion, suddenly there are people like you who come from far away. In winter it is difficult to wait 20 minutes outside to arrive on time for consultation with a temperature of 2°. (Original) Debería tener acceso para los clientes que tienen cita justo a la hora de apertura, ya que cuentan con servicio de seguridad, y sería lógico pensar que todos no tienen locomoción, de repente hay personas como uno que vienen desde lejos. En invierno es complicado esperar 20' minutos afuera por llegar en hora a consulta con 2° de temperatura.

Excelente ubicación y atención. Su cercanía al Punta Carretas Shopping hace que pida ser atendida allí. Concurro desde que abrió, ampliando la cantidad de policlínicas

(Translated by Google) Punctual and good service. Everything very clean. (Original) Puntuales y buena atención. Todo muy limpio.

(Translated by Google) They never answer the phone. You don't get time for doctors, there are no medications. everything is a mess (Original) Jamás atienden el teléfono. No co seguís hora para médicos, no hay medicamentos. Todo es un desastre

(Translated by Google) Wishing to change my mutualist. Wait two months for the doctor to see a result and send you the test. (Original) Deseando cambiarme de mutualista. Espera de dos meses para que la doctora vea un resultado y te mande la prueba..

(Translated by Google) The girls attend well, the problem is that the dates they give are very far away. (Original) Atienden bien las chicas, el problema es que las fechas que dan son muy lejanas.