4/5 Raúl L. 4 months ago on Google • 57 reviews
The
day
after
the
comment
I
published
(which
can
be
read
below),
I
was
contacted
by
the
commercial
manager
of
Iberpark.
I
was
informed
that
they
were
going
to
get
me
the
2
bottles
of
the
2023
vintage
and
send
them
to
me.
Today,
I
received
them.
Nobility
obliges.
Finally,
customer
service
was
correct
as
expected
from
a
company
like
Iberpark.
I
take
this
opportunity
to
extend
my
gratitude
to
the
IberHouse
staff
who
always
treated
me
very
correctly.
PREVIOUS
COMMENT
I
have
been
an
Iberpark
customer
for
years.
I
had
a
very
bad
experience
with
a
purchase
in
this
store.
At
the
National
Wine
Show
I
tried
a
Verdejo
2023
from
El
Capricho.
I
loved
it.
The
exclusivity
of
the
sale
of
El
Capricho
wines
is
held
by
Iberpark,
which
is
why
it
was
in
one
of
its
stands.
On
Tuesday,
among
other
drinks,
I
bought
3
bottles
of
El
Capricho
Verdejo.
I
can
blame
myself
for
not
looking
at
the
vintage.
At
home,
I
realize
it's
2021.
I
chilled
a
bottle
and
opened
it.
In
the
glass,
due
to
its
color,
you
can
see
evolution.
On
the
nose,
very
poor,
totally
different
from
the
National
Hall.
In
the
mouth,
not
very
expressive,
bitter
finish,
evolved.
To
clear
up
my
doubts,
I
opened
a
2020
Spanish
Verdejo.
Totally
different,
in
good
condition
and
delicious.
Today,
I
went
to
Iberpark,
I
brought
2
unopened
bottles
and
a
rest
of
the
one
I
opened
yesterday,
in
case
you
wanted
to
try
it.
My
idea
was
that
they
would
exchange
the
two
closed
bottles
for
the
2023
vintage,
that
they
would
get
me
the
vintage
or
exchange
for
other
wines.
They
set
their
sights
and
only
have
2021.
The
company's
policy
is
that
it
does
not
make
changes.
They
also
do
not
return
the
money,
which
was
not
my
intention
and
I
never
asked
for.
I
left
them
the
2
wines
and
left.
It's
not
the
seller's
fault,
he
was
always
very
kind
and
very
correct.
The
policy
of
this
company
is
against
the
consumer
who
is
the
one
who
pays.
Regrettable.
It
is
also
not
good
for
a
winery
to
give
a
single
company
a
monopoly
on
the
sale
of
its
wines.
Moral:
Always
be
very
attentive
to
what
they
sell
you,
here
there
is
no
room
for
complaints.
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